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Lesson details

There are lots of reasons guests choose to visit quick service restaurants - convenience, tasty food, variety... but whatever the reason, it means they're expecting a particular experience. Being able to meet guest expectations is an essential part of working in quick service. 

In this online lesson, Diego Teixeira explains what those expectations are and how you can surpass them.

What you'll learn in this lesson on meeting guest expectations in QSR

  • Why people choose to visit a quick service restaurant
  • A guest's three key expectations from a QSR 
  • Tips to help you meet those expectations

Who the Introduction to QSR course is for

This course is aimed at new and aspiring staff in the quick service restaurant industry.


Diego Teixeira

Diego Teixeira is a QSR Operations Specialist for Guzman y Gomez.

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