This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Meeting guest expectations in quick service restaurants
There are lots of reasons guests choose to visit quick service restaurants - convenience, tasty food, variety... but whatever the reason, it means they're...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
There are lots of reasons guests choose to visit quick service restaurants - convenience, tasty food, variety... but whatever the reason, it means they're expecting a particular experience. Being able to meet guest expectations is an essential part of working in quick service.
In this online lesson, Diego Teixeira explains what those expectations are and how you can surpass them.
What you'll learn in this lesson on meeting guest expectations in QSR
- Why people choose to visit a quick service restaurant
- A guest's three key expectations from a QSR
- Tips to help you meet those expectations
Instructor
Diego Teixeira is a QSR Operations Specialist for Guzman y Gomez, a multinational Quick Service brand. Throughout his career, Diego has had the opportunity to lead a number of projects, teams and initiatives, always keeping a clear focus on...
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