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Lesson details

How can you achieve a really consistent level of operations and service when you're working in a fast paced environment like quick service restaurants? In this online lesson, Diego Teixeira talks you through the operations manual, and how it will help you achieve operational excellence.

What you'll learn in the Delivering operational excellence lesson

  • How quick service restaurants achieve consistency in their operations
  • What an operations manual is, and how it will help you in a QSR workplace
  • The QSR steps of service
  • How and why common QSR systems improve service and operations

Who the Introduction to QSR course is for

This course is aimed at new and aspiring staff in the quick service restaurant industry.


Diego Teixeira

Diego Teixeira is a QSR Operations Specialist for Guzman y Gomez.

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