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Lesson details

Maintenance work is essential - but by its nature, it can be noisy and messy. That means it's not a great mix for guests who just want some peace and quiet on their vacation! In fact, poor room maintenance is one of the top three reasons why guests leave negative reviews! In this online lesson about preventative maintenance and the guest experience, Nick Lawniczak will explain how to consider guests before and during preventative maintenance tasks so you don't negatively disrupt their experience.

What you'll learn in the Guest experience during preventative maintenance lesson

  • How to prioritize the guest experience by considering:
    • The timing and impact of your tasks
    • Planning non-urgent tasks at convenient times
    • Effectively communicating with relevant departments to ensure a seamless and positive guest experience

Who the Preventative maintenance principles course is for

The Preventative maintenance principles online course is aimed at hotel maintenance staff and property asset employees.


Nick Lawniczak

Nicholas Lawniczak, an accomplished REWS/FM professional with over a decade of experience, began from the ground up, progressing from fixing leaks and unclogging toilets to managing 1 billion square feet of facilities and billions of dollars' worth of assets.

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