Lesson details

As a technician, you may think all you need to get your job done are your technical skills. But, having 'soft' skills like good communication is just as important. From providing time updates on a task you are completing in a guest room to the front desk team to collaborating with the spa team so you can complete your work during low times, communication is key to overcoming challenges that come your way, and a key part of your daily work.

In this online lesson about communicating with your teammates, Nick Lawniczak will explain four communication tips regarding essential information to share with other teams that will help improve the guest experience.

What you'll learn in the Communicating internally during preventative maintenance lesson

  • How to communicate with relevant parties for proper coordination and task completion
  • How to communicate follow-up responsibilities to ensure efficient task management and a satisfactory guest experience
  • How to communicate effectively when tasks take longer than expected to prevent guest inconveniences and enable proactive support
  • How to communicate the impact of your work to collaborate with other departments or teams and address any issues promptly

Who the Preventative‚Äč maintenance principles course is for

The Preventative maintenance principles online course is aimed at hotel maintenance staff and property asset employees.

Instructor

Nick Lawniczak

Nicholas Lawniczak, an accomplished REWS/FM professional with over a decade of experience, began from the ground up, progressing from fixing leaks and unclogging toilets to managing 1 billion square feet of facilities and billions of dollars' worth of assets.

Read More