Communication with guests

Julius Smith

4m 43s


Lesson Details

Interpersonal communication skills are important to each butler's success. It allows the butler to pay attention and build a rapport with each guest. All communications between yourself and your guests need to be consistent, professional, polite, and delivered with the highest standard of etiquette. In this lesson, Julius Smith provides tips to greet your guests and identify common problems and how you can solve them.

What you’ll learn

  • The importance of having good communication with guests
  • How to greet and farewell guests
  • How to solve problems and handle difficult situations

This lesson is aimed at new and aspiring butlers and service staff required to perform butler duties.


Julius Smith

Butler and house manager

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