Communication with the team

Julius Smith

4m 8s


Lesson Details

As a butler, part of your role is to bring your team together. This may include departments such as housekeeping, concierge, porter, or security to discuss the guest’s stay and requirements. In this lesson, Julius Smith will outline what relationships you will build that impact the guest experience. He will also introduce you to other skills needed to fulfill guest requests.

What you’ll learn

  • The variety of relationships that build your team
  • How the suite operates
  • The importance of making sure the suit is immaculate at all times

This lesson is aimed at new and aspiring butlers and service staff required to perform butler duties.


Julius Smith

Butler and house manager

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