This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Communication with the team
As a butler, part of your role is to bring your team together. This may include departments such as housekeeping, concierge, porter, or security to discuss the...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
As a butler, part of your role is to bring your team together. This may include departments such as housekeeping, concierge, porter, or security to discuss the guest’s stay and requirements. In this lesson, Julius Smith will outline what relationships you will build that impact the guest experience. He will also introduce you to other skills needed to fulfill guest requests.
What you’ll learn in the Communication with the team lesson
- The variety of relationships that build your team
- How the suite operates
- The importance of making sure the suit is immaculate at all times
Instructor
Julius Smith is an English butler and house manager initially trained by one of the world's most respected London Butler Schools (the late Ivor Spencer's school). He has spent three decades serving exclusive households and events including Royalty,...
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Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
