COVID-19 responsibility & service tips

21m 4s

5 Lessons


The hospitality industry, as well as the rest of the world, has been vastly impacted by the COVID-19 pandemic. More than ever, the industry has had to make some changes and adjust to the current situation while navigating through daily business operations and staff management. 

Although this pandemic has turned the world upside down, we are confident that the hospitality community can survive these uncertain times. 

This dedicated COVID-19 course is led by Zara Madrusan, co-owner of Made in the Shade Group. By the end, you will have a clear understanding of the impact of COVID-19 on the hospitality industry, measures that you can take to support each other, and how to be innovative throughout this unusual and challenging working situation. 


  • The impact of COVID-19 on the hospitality industry 
  • Different ways to greet your customers while respecting social distancing 
  • How to make your customers feel safe 
  • Helpful tips during a pandemic crisis 

This course is ideal for anyone working in the hospitality industry during the COVID-19 pandemic.