WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you.
Have you ever got a strange first impression from someone? There are certain cues we all give off - tiny facial expressions, body language, and other indicators - that can give other people an insight into our mood and even intentions. In this lesson, you’ll examine subtle parts of human interaction to help you read an individual and detect hostile intentions.
What you’ll learn
- How to use the law of reciprocity in context of becoming aware of indicators
- Basic security tips to show greater awareness of surroundings
- Insight into how people commonly react to an active shooter attacker
This course is aimed at front of house and operations employees.