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Lesson details

Outgoingness doesn’t come easily to all personality types – and that’s okay! That doesn’t mean you can’t be a restaurant server. What is important is that you find a way to demonstrate sincerity and confidence to your guests so that you can put them at ease, especially when they’re new to your venue and not sure what to expect.

In this lesson, hospitality consultant Kate Edwards shares some fantastic tips for becoming more confident around strangers as a server.

Learn hospitality skills for today’s world, including:

  • Strategies for becoming more approachable when you have a reserved personality type
  • Small habits you can incorporate into your daily life to overcome shyness

Servers, challenge yourself to step outside your comfort zone and take your service skills to another level!


Kate Edwards

Kate Edwards is a hospitality consultant with over 30 years of experience in the industry and an educator at two of New York’s top hospitality institutions.

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