It is important to keep FOH & BOH on the same side, however as with every role in a restaurant, there is there own set of challenges. FOH staff are fully customer focused, while BOH staff are accountable for preparing and plating dishes with total efficiency.
Because of their differences, FOH and BOH sections of the restaurant can have a tough time understanding each other. But it doesn't have to be that way! In the most successful restaurants, FOH and BOH are focused on the same goal - making the customer happy. It's up to managers to create an inclusive and cooperative environment where these teams enjoy working together.
Kate Edwards is a hospitality consultant and educator who has worked in the restaurant industry for decades. In this lesson, she will help you prevent division between your FOH and BOH.
Learn hospitality skills for today's world, including:
- How to prevent a hierarchy from developing between your FOH and BOH
- How to get FOH and BOH team members excited about the same goal
- Strategies for helping FOH and BOH teams bond
Restaurant managers, take your venue to the next level with this expert coaching!