Why breakfast buffet service matters

To many guests, breakfast isn't just a meal-it's their first real interaction with hotel staff. A warm smile, a well-stocked buffet, and clean tables set the tone for their entire stay.

In this online lesson, Thomas Boucourt will explain why breakfast buffet service carries more weight than most people realize and how your small, consistent actions can shape a guest's entire perception of the hotel.

What you'll learn in this lesson, Why breakfast buffet service matters

 Why breakfast service is often a guest's most memorable hotel experience
 What guests really value in a breakfast buffet
 How buffets drive both guest satisfaction and business success
 Your role in making the buffet seamless, welcoming, and efficient