Lesson details

Do you know what it means to be a transformational leader? From being mindful and having an open mind to making difficult decisions and being proactive, these transformational leader characteristics are likely something you already have.

In this online lesson about the characteristics of a transformational leader, CD Kotze and Allan Elias will explain the importance of the guest journey and how you can identify all the steps in the journey so you can deliver a personalized experience for all your guests. 

What you'll learn in this lesson, The characteristics of transformational leaders 

  • The characteristics of a transformational leader 
  • The importance of mindfulness as a transformational leader 
  • Why credibility is essential as a leader 
  • Why creating an environment where people thrive is important 
  • The five neuroscience-based steps to become a transformational leader


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