How to upsell that second drink

Offering a second drink isn't just good service - it's smart hospitality. When timed well, it creates extra value for your venue, improves the guest experience, and builds trust that often leads to tips and return visits.

In this lesson, Amanda Rodgers from Waitstaff Pro shares how to confidently and naturally upsell that second drink. You'll learn how to read the moment, make thoughtful recommendations, and approach guests with confidence - whether it's wine with their next course or a simple tea after dessert.

What you'll learn in this lesson, How to upsell that second drink

• Why second drink service benefits the guest, the venue, and you
• How to spot the right moment to offer another drink
• Phrases to suggest a second round naturally
• How to use food pairings to make thoughtful beverage recommendations
• Non-alcoholic upsell ideas like coffee, tea, or sparkling water

Content created by Amanda Rogers.

Amanda Rodgers is the founder of Waitstaff Pro with over 15 years of hospitality experience across top Auckland venues like Sidart, The Grove, and Ampersand Eatery. Trained under industry experts and holding a WSET Level 4 Diploma in wine, Amanda understands that great service is what keeps guests coming back. After running her own successful venue for eight years, she's now on a mission to help waitstaff grow in skill and confidence, love their work, and deliver service that's intuitive, classy, and fun.

You can connect with Amanda on LinkedIn, Instagram, and on her website.