How to respond to positive online reviews


Joshua Swanson

duration6:06 mins


Lesson Details

Most people know that you’re supposed to respond to negative online reviews of your business, especially if you don’t want the situation to escalate. But did you know that it also pays to respond to positive online reviews? True! It’s a great way to build relationships with your guests and encourage them to come back again in the future.

Joshua Swanson is a reputation management expert. In this lesson for hospitality businesses, he runs through the right way to respond to positive online reviews.

Learn hospitality skills for today’s world, including:

Marketers, master your online reputation with the help of a total pro!


Instructor

Joshua Swanson

Reputation management expert

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