How to remove fake online reviews

Joshua Swanson

duration7:51 mins

Lesson Details

While you can’t remove every negative review of your hospitality business, you can flag reviews that are fake, inappropriate or irrelevant, because these can do serious damage to your venue’s reputation.

It’s all about understanding what violates posting guidelines on top review websites, like Yelp and TripAdvisor, so you can take action.

Joshua Swanson is an expert in online reputation management. In this lesson, he explains what can and can’t get a negative review removed – and why you be careful when flagging inappropriate content, to avoid getting penalized by review sites.

Learn hospitality skills for today’s world, including:

Marketers, this is a must watch for protecting your business’s online reputation! It’s also a perfect lesson for owners and managers at smaller venues who want to gain better control over their online reviews.


Joshua Swanson

Reputation management expert

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