How to prevent steaks being sent back


David Hayden

duration1:48 mins


Lesson Details

Most servers can’t help but dread it when a customer orders a steak. Because you and your customer might have a very different interpretation of what a ‘medium rare’ or ‘medium well’ steak means – and then that can vary again with another customer!

The good news is that there is a way around it.

In this lesson, restaurant consultant David Hayden shares his best advice for overcoming this common communication issue between server and guest.

Learn hospitality skills for today’s world, including:

Get service secrets from an industry pro, and up your game in the restaurant.


Instructor

David Hayden

Hospitality consultant

Read More

Related Training