Lesson details
Small talk might seem small - but it makes a big difference. When done well, it helps you build rapport, boost your confidence, and leave a lasting positive impression. And like any hospitality skill, it gets easier (and more fun!) with practice.
In this lesson, Amanda Rodgers from Waitstaff Pro breaks down the art of small talk. You'll learn how to start natural conversations, keep them brief and friendly, and make your guests feel truly welcome at every stage of their visit.
What you'll learn in this lesson, How to make small talk
- How small talk can build your confidence and improve guest experiences
- How to start small talk while topping up water or clearing plates
- Compliments and openers that feel genuine and natural
- How to say goodbye with warmth and a final friendly question
- When to keep it short and how to leave guests smiling
Content created by Amanda Rogers.
Amanda Rodgers is the founder of Waitstaff Pro with over 15 years of hospitality experience across top Auckland venues like Sidart, The Grove, and Ampersand Eatery. Trained under industry experts and holding a WSET Level 4 Diploma in wine, Amanda understands that great service is what keeps guests coming back. After running her own successful venue for eight years, she's now on a mission to help waitstaff grow in skill and confidence, love their work, and deliver service that's intuitive, classy, and fun.
You can connect with Amanda on LinkedIn, Instagram, and on her website.
Instructor
