If everything is running smoothly at your restaurant – your staff are going above and beyond, your dishes are superb, and your guests are walking away happy and smiling every time – then you’re probably getting some fantastic online reviews.
But if the response is a little more lacklustre, then it’s time to ask yourself why.
Joshua Swanson is an online reputation management expert, and he’s here to explain how your business can increase its positive online reviews – without breaking the rules on review sites.
Learn hospitality skills for today’s world, including:
- What you should be addressing in your staff training to reduce negative feedback
- How you can use reviews to anticipate and solve customer problems
- How to introduce touchpoints that uncover negative feedback – before it even has the chance to go online
- What strategies best encourage customers to post positive online reviews
Find out how to get your restaurant the praise it deserves, and skill up with our star instructor!
Joshua Swanson is a digital marketing executive and consultant with a passion for business. He is the CEO of digital marketing agency GoToMyApartment.