Lesson details

When guests step into your venue, the goal is to offer an unparalleled experience. Why? Because creating memorable moments not only ensures their return but also prompts them to recommend your venue to friends. Placing this focus on delivering exceptional experiences is a straightforward strategy that will see tangible results-more outstanding experiences translate to more repeat visits, ultimately driving increased revenue.

In this online lesson about sustainable results, Dan Cockerell will explain why focusing on your guest's intent to return and recommend is the first step to achieving your business results. 

What you'll learn in this lesson, Creating magic: Sustainable results

  • How to improve your business results through: 
    • Intent to return 
    • Intent to recommend 
  • Why you should always aim for a 5-star from guests 


Community Experts
Typsy Community Experts are hospitality professionals from around the world who are passionate about the industry, have know-how and something to say, and want to share it with people across the globe.
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