Lesson details
Ensuring your guests have had a positive experience at your venue is crucial. But how do you find out if they enjoyed their stay, especially after they've left? Implementing simple tactics within your venue and throughout the guest's journey can provide you with the answers you seek.
In this online lesson about taking a customer-centric approach, Dan and Valerie Cockerell will explain tactics you can put in place to get to know your guests and their expectations.
What you'll learn in this lesson, Creating magic: Customer service excellence 2
- Tactics you can put in place to get to know your guests throughout the guest journey
- Why you should address guest's assumptions and stereotypes about the hospitality industry and your venue
- The importance of experiencing your guest's experience
Instructor
