Reflect on your last visit to a hospitality venue where they surpassed your expectations. Maybe it was a birthday celebration, and the venue arranged a cake for the table, or an anniversary with champagne and chocolates awaiting in the room. These thoughtful gestures are integral to the customer service experience, transforming a guest's visit from average to excellent.
In this online lesson about customer service excellence, Dan and Valerie Cockerell will explain the importance of creating small magical moments that exceed guest expectations during their visit.
What you'll learn in this lesson, Creating magic: Customer service excellence 1
- The importance of tapping into your guests' emotions to create memorable experiences
- Why exceeding guest expectations is important