This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Creating magic: Customer service excellence 1
Explore the art of creating small magical moments that exceed guest expectations with Dan and Valerie Cockerell. Learn the importance of tapping into guests'...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Reflect on your last visit to a hospitality venue where they surpassed your expectations. Maybe it was a birthday celebration, and the venue arranged a cake for the table, or an anniversary with champagne and chocolates awaiting in the room. These thoughtful gestures are integral to the customer service experience, transforming a guest's visit from average to excellent.
In this online lesson about customer service excellence, Dan and Valerie Cockerell will explain the importance of creating small magical moments that exceed guest expectations during their visit.
What you'll learn in this lesson, Creating magic: Customer service excellence 1
- The importance of tapping into your guests' emotions to create memorable experiences
- Why exceeding guest expectations is important
Instructor
Typsy Community Experts are hospitality professionals from around the world who are passionate about the industry, have know-how and something to say, and want to share it with people across the globe. They live and breath hospitality, having worked...
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