Bite-sized learning for Victorian tourism and events operators - Access fundamental skills in customer service, accommodation, and hospitality.

VTIC has partnered with Typsy to provide Victorian businesses with a micro-credentialing program that provides fundamental customer service, hospitality and tourism skilling solutions.

Select below to register your business or yourself to participate in this program.



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The Victorian Tourism Industry Council (VTIC) micro-credentialing program will provide Victorian tourism, event and hospitality businesses, their staff and individuals wanting to gain work in these industries with the opportunity to acquire specific skills, or micro-credentials, through a comprehensive online delivery platform, Typsy. 

The program aims to provide an opportunity to support workers and workplaces across Victoria by providing focused training in specific customer service skills to better support employees and businesses to adopt innovations and improve productivity.

What is a Micro-credential?

On completion of all courses, the learner must successfully complete a quiz that focuses on the key learning outcomes from the course to achieve the digital ‘certification or credential’.

The duration of an entire course varies from 30 minutes of viewing time to a maximum of 60 minutes each.

This new approach to industry-led professional development is personalised and transferrable across sectors. These are short courses, that can prepare candidates for further study or further employment.

Choose Tourism – an Australian Government initiative. 

This campaign received grant funding from the Australian Government.