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Lesson details
There's a lot of misconception about cognitive disability. For example, did you know that intellectual disability is only one type of cognitive disability! You might not even realize a guest has a cognitive disability unless you're told.
In this online lesson, Alvaro Silberstein will show you how to communicate with a guest with a cognitive disability and will provide some helpful tips on how to offer service confidently and respectfully.
What you'll learn in the Serving guests with cognitive disabilities lesson
- What is cognitive disability
- Five practices to communicate with a person with a cognitive disability
- Two tips to offer services for guests with cognitive disability
Instructor
