There's a lot of misconception about cognitive disability. For example, did you know that intellectual disability is only one type of cognitive disability! You might not even realize a guest has a cognitive disability unless you're told.
In this online lesson, Alvaro Silberstein will show you how to communicate with a guest with a cognitive disability and will provide some helpful tips on how to offer service confidently and respectfully.
What you'll learn in the Serving guests with cognitive disabilities lesson
- What is cognitive disability
- Five practices to communicate with a person with a cognitive disability
- Two tips to offer services for guests with cognitive disability
Who the Offering service to guests with disabilities course is for
The Offering service to guests with disabilities online course is aimed at front line service staff looking to offer an enhanced experience to guests with disabilities.