If you have a guest with a disability who seems to be struggling, it's only natural to want to help. But the truth is, it might not be as helpful as you think. Assuming someone needs help could actually cause more harm than good.
In this online lesson, Alvaro Silberstein will show you why you should not assume a guest's accessibility needs, and he will share three best-practice tips to offer assistance helpfully and respectfully.
What you'll learn in the Offering assistance for guests with disability lesson
- The impact of assumption when offering assistance
- Three best-practice tips to offer assistance
Who the Offering service to guests with disabilities course is for
The Offering service to guests with disabilities online course is aimed at front line service staff looking to offer an enhanced experience to guests with disabilities.