Provided with the support of
Lesson details
During an emergency, confusion can spread quickly. Clear communication helps keep people calm and ensures the right actions are taken.
In this online lesson, you'll learn how to communicate effectively with emergency services, managers, and guests during stressful situations.
What you'll learn in this lesson, Communicating clearly during an emergency
- How to communicate clearly with emergency responders and managers during incidents
- How to use the What-Where-Who framework to share accurate information
- How to communicate calmly and confidently with guests during emergencies
- How to support emergency responders by providing clear and factual updates
Instructor
