Recruitment and onboarding
In this online course led by Mike Hewitt, you will learn how to effectively recruit and onboard staff.
This course includes
- Quizzes & knowledge checks
- Downloadable resources
- Closed captions & dubbing
- Mobile app (iOS & Android)
- Hands-on activity
Supported by trusted hospitality organizations
This course is supported by leading hospitality organizations, reflecting recognized industry best practice.
Skills you will gain
Course details
Have you ever worked with someone who doesn’t want to be there? Or hired someone who wasn’t quite up to the job and witnessed its effect on morale and the bottom line? As a leader, you need to know how to build teams through careful selection, mentoring, and setting expectations.
In this online course, Mike Hewitt, the founder and operator of One Haus recruitment, will share an overview of recruitment, selection, and onboarding. You’ll explore the Human Resources Management Tools to recruit the right people based on business and cultural needs, followed by how to onboard your new recruits to promote commitment and engagement so that you can best retain your team.
What you'll learn in the Recruitment and onboarding course
- Some of the common concerns that can make recruiting hospitality staff challenging
- How to plan ahead for staffing needs and why doing this is important
- How to write a job description
- Understand that the way you recruit is a reflection of your business culture/brand
- Know the different ways to find candidates (including looking internally), and how to choose the right avenue
- How to write a job advertisement
- The difference between recruiting based on skill vs cultural fit, and the key advantages and disadvantages of both
- Basic interview questioning techniques
- Understand the role of ethics and legalities in selecting candidates and what it means to be an Equal Opportunity Employer
- How to make an offer and reject a candidate
- The key dos and don'ts of onboarding
- How to create a great onboarding experience
Who the Recruitment and onboarding course is for
This online course is perfect for hospitality managers and anyone involved with the recruiting and onboarding process.
Course content
13 lessons · 46m 2s total · 1 hands-on activity
Course instructor

Mike Hewitt is the founder and operator of One Haus, a premier Hospitality recruitment firm based in New York City. He also hosts RECRUIT.RETAIN.RELAX, a radio show on Heritage Radio Network which features conversations with industry thought leaders...
View full profileInstitute of Hospitality
This course is globally recognized by the Institute of Hospitality and is worth one (1) CPD point.
Find out more →Why learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.








