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Lesson details

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Featuring sourced footage from Solenis and Paradisus by Melia.

 


Instructor

Denise Frem

With over 20 years of experience across world-leading hotel brands, Denise Frem is a hospitality leader dedicated to operational excellence, sustainability, and empowering teams to deliver exceptional guest experiences.

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Other lessons included in this course

Welcome - Luxury housekeeping service standards
Lesson
Welcome - Luxury housekeeping service standards

1m 1s

Introduction to luxury housekeeping service standards
Lesson
Introduction to luxury housekeeping service standards

3m 26s

Recognizing unspoken guest needs
Lesson
Recognizing unspoken guest needs

1m 19s

Protecting guest privacy outside the room
Lesson
Protecting guest privacy outside the room

3m 54s

Handling guest belongings inside the room
Lesson
Handling guest belongings inside the room

4m

Efficiency and attention to detail in housekeeping
Lesson
Efficiency and attention to detail in housekeeping

4m 38s

Preparing the guest room for arrival
Lesson
Preparing the guest room for arrival

4m 20s

Daily housekeeping service in luxury settings
Lesson
Daily housekeeping service in luxury settings

3m 16s

Evening service standards in luxury housekeeping
Lesson
Evening service standards in luxury housekeeping

4m 3s

Thoughtful touches in housekeeping guest care
Lesson
Thoughtful touches in housekeeping guest care

3m 38s

Professional guest interactions for housekeeping staff
Lesson
Professional guest interactions for housekeeping staff

3m 50s