Hannah Crowley-McClelland

Chief Operating Officer at Eve Consultancy Pty Ltd.

Hannah Crowley-McClelland

Hannah Crowley-McClelland

Chief Operating Officer at Eve Consultancy Pty Ltd.

Hannah Crowley-McClelland has worked in the hospitality industry for more than 18 years and has developed a strong passion for delivering high levels of consistent, quality, and exceptional service through housekeeping.

Hannah started her career as a minibar attendant before progressing to becoming a porter. Her experience a d knowledge saw her become the Director of Accommodation for the Prime Minister and Cabinet in 2014 where she was part of hosting the G20 summit in Australia. From taking care of the accommodation needs of Barack Obama, Angela Merkel, and Vladimir Putin to arranging logistics across three states for the bi-lateral meetings of more than 20 countries and their respective leaders, Hannah saw it all.

Throughout her career Hannah has also worked among several leading hotel chains she has worked for Mirvac Hotels & Resorts, InterContinental Hotels Group (IHG), and Accor Hotels. Currently, she serves as the Chief Operating Officer at Eve Consultancy Pty Ltd., where she undertakes various consultancy and assignment roles, including Consultant for Change & Implementation (Technology) at Snowy Hydro Limited, Senior Organisational Change Manager at the National Indigenous Australians Agency (NIAA), and Project Manager for the Basin Plan Review (PMO) at the Murray-Darling Basin Authority (MDBA).

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Lessons

Welcome - Housekeeping principles
Lesson
Welcome - Housekeeping principles
Introduction to housekeeping
Lesson
Introduction to housekeeping
The housekeeper mindset
Lesson
The housekeeper mindset
Personal hygiene in housekeeping
Lesson
Personal hygiene in housekeeping
Cleaning agents
Lesson
Cleaning agents
Housekeeping equipment
Lesson
Housekeeping equipment
Preparing your housekeeping cart
Lesson
Preparing your housekeeping cart
Top 10 cleaning tips
Lesson
Top 10 cleaning tips
The housekeeping shift
Lesson
The housekeeping shift
Security tips for entering guest rooms
Lesson
Security tips for entering guest rooms