This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Spotting when a shift starts to slip
In this online lesson, you'll learn how to recognize early warning signs across people, pace, and standards so you can prevent operational pressure from...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Operational breakdown rarely happens without warning. Small changes in communication, workflow, and service standards often appear long before service begins to struggle.
In this online lesson, Juan D. Leyva explains how to identify the early signals that a shift is starting to drift, allowing you to respond before pressure spreads across the operation.
What you'll learn in this lesson, Spotting when a shift starts to slip
- How to recognize early indicators that a shift is slipping
- Changes in team communication and behavior that signal rising pressure
- How disruptions first appear through pace and workflow
- How declining standards reveal growing operational strain
- How to connect multiple signals to build a complete picture of shift performance
- How to identify issues early enough to protect service flow
Instructor
Juan D. Leyva is the Vice President of Operations of the Central Region for Oxford Hotels & Resorts and General Manager of LondonHouse Chicago. With more than a decade of hospitality experience, Juan was named the 2021 Hotelier of the Year by the...
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