This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Making decisions on shift under pressure
In this online lesson, you'll learn how to make confident operational decisions, prioritize what matters most, and keep your shift stable under pressure.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Every shift leader faces moments where several problems compete for attention at once. Strong operational leaders don't simply react-they make decisions that protect the performance of the entire shift.
In this online lesson, Juan D. Leyva will explain how to use the Shift Scan to prioritize effectively, anticipate pressure before it escalates, and make decisions that keep service stable while supporting both your team and your guests.
What you'll learn in this lesson, Making decisions on shift under pressure
- How to prioritize actions based on whole-shift impact
- How to identify the root cause of operational pressure
- How the Shift Scan supports confident decision-making
- How team capability influences operational decisions
- How to protect service flow instead of reacting to individual tasks
- How to make earlier decisions that preserve stability throughout the shift
Instructor
Juan D. Leyva is the Vice President of Operations of the Central Region for Oxford Hotels & Resorts and General Manager of LondonHouse Chicago. With more than a decade of hospitality experience, Juan was named the 2021 Hotelier of the Year by the...
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Short, flexible lessons that work around shifts, not against them.
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