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Lesson details
Many security incidents begin with behavior that escalates gradually. Recognizing these warning signs early and responding calmly can help reduce risk and prevent situations from becoming more dangerous.
In this online lesson, you'll learn how to recognize aggressive behavior, apply safe de-escalation techniques, and understand when it is safer to step away and seek help.
What you'll learn in this lesson, De-escalating aggressive behavior
- Early signs of escalating aggressive behavior
- How to apply calm communication and de-escalation techniques
- How to maintain personal safety by giving space and avoiding confrontation
- Simple language to keep situations calm
- When a situation becomes unsafe
- When to step away and seek help from managers or security staff when required
Instructor
