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Lesson details
During an evacuation, guests or coworkers may feel confused, frightened, or unsure where to go. Clear communication and calm guidance can help people move to safety quickly.
In this online lesson, you'll learn how to guide and support others during evacuation using simple communication techniques that keep people calm and moving safely.
What you'll learn in this lesson, Guiding and supporting others during evacuation
- How to use the 3-2-1 communication guide to support others during evacuation
- How to communicate calmly and clearly with guests and coworkers
- How to guide people safely toward exits and evacuation routes
- How to maintain a steady pace to help others follow confidently
- How to assist vulnerable individuals without putting yourself at risk
- How to alert responders if someone requires assistance during evacuation
Instructor
