When a new guest walks into your restaurant, they expect to receive warm and attentive service. If their server is indifferent to them, then that’s going to mar their whole view of your establishment – and they’re probably not going to come back.
It’s important to hire servers who care about delivering true hospitality. It’s also important to provide the support and encouragement they need to improve their level of service.
Darren Denington has been in the restaurant industry for over 28 years, and he helps restaurants with their staff training. In this lesson, he explores the four main qualities you should be nurturing in your servers, in order to improve the guest experience.
Learn hospitality skills for today’s world, including:
- The most common reasons guests don’t return to your restaurant
- The four main qualities at the root of service
- How to nurture these qualities in your employees
Owners and managers, it’s time to step up your leadership skills with this expert advice!
Darren Denington is the founder and president of Service With Style Hospitality Group. He has been in the hospitality industry for over 28 years.