https://www.typsy.com/lessons/how-to-open-and-serve-a-bottle-of-wine https://images.typsy.com/images/content/52 How to open and serve a bottle of wine Getting wine service etiquette down pat can be intimidating. When you're serving wine tableside it can be tricky enough making suggestions with confidence and pronouncing the names correctly! But learning how to serve wine in front of guests is an essential part of service - and often unavoidable... https://www.typsy.com/player?id=52 437 2016-04-14T00:55:05+00:00 yes yes no https://www.typsy.com/lessons/how-to-taste-wine-like-a-pro https://images.typsy.com/images/content/53 How to taste wine like a pro We've all heard the language of wine: "intense color" "with hints of spice and a lush cherry flavor on the palate"... It can be pretty intimidating, we know! But building up your wine vocabulary is not actually as challenging as it may seem. It just takes practice. Good news-practicing involves d... https://www.typsy.com/player?id=53 265 2016-04-14T01:02:40+00:00 yes yes no https://www.typsy.com/lessons/the-most-helpful-wine-apps-books-and-podcasts https://images.typsy.com/images/content/62 The most helpful wine apps, books and podcasts Sharpening up your wine knowledge doesn't have to be a daunting and tedious process in our modern world. You can gain access to wine education on your own time and at your own pace thanks to the apps, podcasts, and books available today. Learn all the different varieties of reds while you're on t... https://www.typsy.com/player?id=62 339 2016-04-15T04:17:41+00:00 yes yes no https://www.typsy.com/lessons/old-world-vs-new-world-wines https://images.typsy.com/images/content/63 Old world vs new world wines When it comes to understanding old world vs new world wines, it helps to brush up on your history. Old world wines come from the old imperial powers - countries that have been making wine for thousands of years and have created laws that govern the process. New world wines come largely from the c... https://www.typsy.com/player?id=63 238 2016-04-15T04:52:08+00:00 yes yes no https://www.typsy.com/lessons/the-most-common-red-wines https://images.typsy.com/images/content/64 The most common red wines Red, red wine, you make me feel so fine... and you come in many different varieties, which can be tricky to remember! So the best place to start is with the most commonly grown grape varieties that become the red wines you're most likely to find on a wine list - Pinot Noir, Sangiovese, and Cabern... https://www.typsy.com/player?id=64 246 2016-04-15T04:55:50+00:00 yes yes no https://www.typsy.com/lessons/the-most-common-white-wines https://images.typsy.com/images/content/65 The most common white wines Getting to know all the different types of wine can seem a daunting task, which is why it's best to start with the most common varieties. When it comes to the most common types of white wine, you can't look past Riesling, Sauvignon Blanc, and Chardonnay - the most commonly planted grapes and the ... https://www.typsy.com/player?id=65 282 2016-04-15T05:05:28+00:00 yes yes no https://www.typsy.com/lessons/the-most-common-sparkling-wines https://images.typsy.com/images/content/66 The most common sparkling wines There are so many more wonderful sparkling wines to discover alongside champagne. If you're helping to compile a wine list in your venue, picking a wine for a function, or sharpening up your wine vocabulary to take your service game to the next level, it's time to get familiar with the other memb... https://www.typsy.com/player?id=66 317 2016-04-15T05:10:53+00:00 yes yes no https://www.typsy.com/lessons/why-oak-matters-in-winemaking https://images.typsy.com/images/content/67 Why oak matters in winemaking Oak is a wondrous wood that is used by winemakers to impart flavor, color, tannins, and texture to the wine as it ages and readies itself to be drunk and enjoyed. Oak plays a very important role in the winemaking process thanks to its chemical properties, which can impart diverse flavors ranging ... https://www.typsy.com/player?id=67 256 2016-04-15T05:22:57+00:00 yes yes no https://www.typsy.com/lessons/wine-serving-and-storing-temperatures https://images.typsy.com/images/content/68 Wine serving and storing temperatures An incredibly important element of professional wine service is the ability to identify if the wine you’re about to pour is at its ideal serving temperature. Much like you wouldn’t serve a coffee that might burn someone’s tongue or (even worse) a lukewarm beer, you don’t want to serve room temper... https://www.typsy.com/player?id=68 248 2016-04-15T05:27:43+00:00 yes yes no https://www.typsy.com/lessons/how-to-decant-wine-like-a-pro https://images.typsy.com/images/content/69 How to decant wine like a pro As a server, you may find yourself needing to decant wine at the tableside. When this arises it’s imperative that you do it correctly, with professionalism and confidence. Of course you won’t need to decant every time, but if you’re serving an aged bottle you’re going to want to leave its sedimen... https://www.typsy.com/player?id=69 199 2016-04-15T05:29:58+00:00 yes yes no https://www.typsy.com/lessons/how-to-hold-a-wine-glass https://images.typsy.com/images/content/70 How to hold a wine glass Learn how to hold a wine glass from a professional sommelier and wine expert online at Typsy. Upskill your wine serving skills today! https://www.typsy.com/player?id=70 97 2017-06-01T02:02:57+00:00 yes yes no https://www.typsy.com/lessons/how-to-polish-a-wine-glass https://images.typsy.com/images/content/71 How to polish a wine glass There are three things that can go very wrong if you're not polishing your wine glasses correctly. You could serve a dirty glass to a guest - never a good look. You could break a glass or two - expensive for the business and likely to land you in management's bad books if you do it one too many t... https://www.typsy.com/player?id=71 135 2016-04-18T02:18:18+00:00 yes yes no https://www.typsy.com/lessons/how-climate-affects-wine-varieties https://images.typsy.com/images/content/72 How climate affects wine varieties Knowing how climate affects wine varieties isn't just important for helping you understand what's in the bottle, it will also help you make better recommendations to customers based on their tastes. The flavors, aromas, and textures of different wines are indicative of the region in which they we... https://www.typsy.com/player?id=72 294 2016-04-18T02:22:05+00:00 yes yes no https://www.typsy.com/lessons/how-wine-fermentation-works https://images.typsy.com/images/content/73 How wine fermentation works That glass of delicious wine in your hand started its life as a grape growing on a vine, which was then harvested and crushed into juice. For it to become alcoholic, it had to undergo the process of fermentation. While the idea of tiny single-celled microorganisms eating away at the sugars in gra... https://www.typsy.com/player?id=73 273 2016-04-18T02:25:04+00:00 yes yes no https://www.typsy.com/lessons/how-wine-is-made https://images.typsy.com/images/content/74 How wine is made We've been making wine for thousands of years, with the earliest records of this widely loved drink appearing as early as 7000BC. While the process of making wine may not seem all that complicated, there are many factors winemakers must consider to create a fine drop - everything from the weather... https://www.typsy.com/player?id=74 342 2016-04-18T02:26:48+00:00 yes yes no https://www.typsy.com/lessons/how-still-wine-becomes-sparkling-wine https://images.typsy.com/images/content/75 How still wine becomes sparkling wine There are three ways that still wine turns into sparkling wine and each method has a different effect. When you work in the hospitality industry it's important to know the backstory of your products so you can answer customer questions and make recommendations that fit their tastes. So when you'r... https://www.typsy.com/player?id=75 250 2017-06-01T02:28:31+00:00 yes yes no https://www.typsy.com/lessons/a-guide-to-wine-tannins https://images.typsy.com/images/content/76 A guide to wine tannins Understanding the role of tannins in wine is really important when you're making wine and food pairing recommendations to customers. Because tannins are a tongue irritant, making the wrong wine suggestion to go alongside a meal could make for a really unpleasant experience for your customers. In ... https://www.typsy.com/player?id=76 264 2016-04-18T02:30:22+00:00 yes yes no https://www.typsy.com/lessons/how-phylloxera-changed-the-wine-industry https://images.typsy.com/images/content/77 How phylloxera changed the wine industry Back in the 1880s, the entire wine industry was almost brought to its knees by microscopic insects called phylloxera, which enjoy feeding on the roots of grapevines. The effects of this are still felt today! In this online lesson, sommelier Kristene King Thrall explains what phylloxera is and how... https://www.typsy.com/player?id=77 218 2017-06-01T02:34:42+00:00 yes yes no https://www.typsy.com/lessons/how-much-wine-to-stock-for-a-function https://images.typsy.com/images/content/78 How much wine to stock for a function If you've got some big bookings coming up in your venue, getting your wine order in is most likely at the top of your priorities list. The big thing you should figure out before you place the order is how much wine you really need to stock. If you order too much it will take up space, get in your... https://www.typsy.com/player?id=78 291 2016-04-18T02:36:32+00:00 yes yes no https://www.typsy.com/lessons/how-to-tell-if-wine-is-bad https://images.typsy.com/images/content/79 How to tell if wine is bad For a server, sending out bad wine to a guest is like sending out uncooked chicken as a chef – an absolute no-no! It is a surefire way to bring the integrity of your restaurant into question and it can have a really negative impact on the guest experience. So you want to make sure you’re equipped... https://www.typsy.com/player?id=79 323 2016-04-18T02:39:23+00:00 yes yes no https://www.typsy.com/lessons/how-to-lead-a-team-of-millennials https://images.typsy.com/images/content/80 How to lead a team of millennials Millennials are the most talked about generation because they are so uniquely different from all generations before them. Influenced by the global events of their lifetime, they have a collective consciousness that largely distrusts corporations and views sales and advertising as off-putting. Mil... https://www.typsy.com/player?id=80 357 2016-04-18T06:49:11+00:00 yes yes no https://www.typsy.com/lessons/how-to-introduce-servers-to-selling https://images.typsy.com/images/content/81 How to introduce servers to selling When you’re training restaurant servers as a manager, you of course have to teach them about sales. But if your team is predominantly young, you might run into a bit of trouble trying to motivate them to focus on the upsell. In this online lesson, hospitality consultant David Hayden explains how ... https://www.typsy.com/player?id=81 252 2016-04-18T23:15:55+00:00 yes yes no https://www.typsy.com/lessons/how-to-motivate-young-servers https://images.typsy.com/images/content/82 How to motivate young servers If you own or manage a hospitality business, chances are your front of house team is largely comprised of young servers. If you are struggling to find ways to motivate these servers to sell more or stay loyal to your business, it's probably because you're not speaking their language - millennials... https://www.typsy.com/player?id=82 336 2016-04-18T23:17:52+00:00 yes yes no https://www.typsy.com/lessons/words-servers-should-use-and-avoid https://images.typsy.com/images/content/83 Words servers should use and avoid The way servers build rapport with guests makes a massive impact on sales. Speaking to guests in a way that is obviously sales-focused is not going to achieve the desired results - restaurant guests are tired of being sold to and can quickly pick up on the sales pitch through the way a server is ... https://www.typsy.com/player?id=83 318 2016-04-18T23:20:20+00:00 yes yes no https://www.typsy.com/lessons/how-servers-can-sell-using-descriptions https://images.typsy.com/images/content/84 How servers can sell using descriptions Learn about positive restaurant sales techniques and how to upsell using descriptions, in this online lesson with restaurant consultant David Hayden. https://www.typsy.com/player?id=84 270 2016-04-18T23:22:11+00:00 yes yes no https://www.typsy.com/lessons/teaching-servers-to-close-a-sale https://images.typsy.com/images/content/85 Teaching servers to close a sale Teaching your servers traditional sales techniques is a great way to boost their confidence on the floor and help them make better, stronger sales. But these techniques should be offered as a tool to help them improve their customer service - not as a mandated way to communicate with customers. I... https://www.typsy.com/player?id=85 397 2016-04-18T23:23:47+00:00 yes yes no https://www.typsy.com/lessons/how-to-sell-drinks-starters-and-desserts https://images.typsy.com/images/content/86 How to sell drinks, starters and desserts The main meal is what customers come into your restaurant for – it basically sells itself. But drinks, appetizers, and desserts are peripheral items on your menu – guests will need a little more encouragement to order these. In this online lesson, hospitality consultant David Hayden shares his pr... https://www.typsy.com/player?id=86 353 2016-04-18T23:25:36+00:00 yes yes no https://www.typsy.com/lessons/8-helpful-instagram-tools https://images.typsy.com/images/content/98 8 helpful Instagram tools Running an Instagram account for your hospitality business can drive serious traffic to your venue. To make the most of the possibilities it opens up for reaching new audiences, it's always good to know the tools you can rely on to help you boost your posts. In this online lesson, social media ex... https://www.typsy.com/player?id=98 254 2016-04-19T07:34:37+00:00 yes yes no https://www.typsy.com/lessons/developing-an-instagram-content-strategy https://images.typsy.com/images/content/99 Developing an Instagram content strategy Before you start posting on Instagram, you need to have your content strategy down pat to ensure it meets your broader marketing objectives. Every piece of content you share should support your business, so it's important to plan how Instagram will help you reach your goals. In this online lesson... https://www.typsy.com/player?id=99 223 2016-04-19T07:36:45+00:00 yes yes no https://www.typsy.com/lessons/encouraging-user-generated-content-on-instagram https://images.typsy.com/images/content/100 Encouraging user-generated content on Instagram User-generated content is a great tactic for growing your Instagram follower base and spreading brand awareness. It's also a great way to reward your customers for the support they show to your venue. In this online lesson, social media expert Sam Mutimer explains how to encourage customers to cr... https://www.typsy.com/player?id=100 372 2016-04-19T07:39:24+00:00 yes yes no https://www.typsy.com/lessons/how-to-post-consistently-on-instagram https://images.typsy.com/images/content/101 How to post consistently on Instagram When you're using Instagram as part of your hospitality business's marketing strategy, consistency is key! You don't want to throw your audience off with sporadic posting that doesn't seem to follow any particular style or message. That's why it's so important to ensure your staff are clued in on... https://www.typsy.com/player?id=101 266 2016-04-20T02:34:56+00:00 yes yes no https://www.typsy.com/lessons/how-to-get-more-instagram-followers https://images.typsy.com/images/content/102 How to get more Instagram followers Getting more followers on Instagram is a really important part of your marketing strategy. Instagram is a great tool for spreading brand awareness and turning online followers into everyday customers, so you want to make the most of its massive reach. In this online lesson, social media whiz Sam ... https://www.typsy.com/player?id=102 375 2016-04-20T02:36:28+00:00 yes yes no https://www.typsy.com/lessons/how-to-get-more-likes-and-comments-on-instagram https://images.typsy.com/images/content/103 How to get more likes and comments on Instagram A successful Instagram account has a strong engagement rate, so it's important to learn the different ways you can get your followers liking and commenting on your posts. Instagram gives you a great opportunity to engage one-on-one with your customers - and the more you nurture these relationship... https://www.typsy.com/player?id=103 304 2016-04-20T02:38:46+00:00 yes yes no https://www.typsy.com/lessons/how-to-set-up-an-instagram-account https://images.typsy.com/images/content/104 How to set up an Instagram account Instagram is one of the fastest-growing social networking platforms, making it a fantastic tool for hospitality marketing. If your business is niche-focused or if you're targeting a younger audience, you can't look past this easy-to-use app! In this online lesson, social media expert Sam Mutimer ... https://www.typsy.com/player?id=104 130 2016-04-20T02:44:41+00:00 yes yes no https://www.typsy.com/lessons/running-a-successful-instagram-contest https://images.typsy.com/images/content/105 Running a successful Instagram contest Running an Instagram contest is a great way to engage your followers and give thanks for their support, while reaching new audiences at the same time. But for your contest to be successful, you have to plan ahead to make it appealing and relevant to your followers as well as helpful for your broa... https://www.typsy.com/player?id=105 385 2016-04-20T02:50:25+00:00 yes yes no https://www.typsy.com/lessons/calculating-actual-vs-ideal-food-cost https://images.typsy.com/images/content/121 Calculating actual vs ideal food cost Keeping track of all the expenses in your hospitality business is crucial, but it is a complicated process. One of the most important aspects of the process is determining your food costs - and to do so, you have to figure out the actual vs ideal food costs first. In this online lesson, chef turn... https://www.typsy.com/player?id=121 243 2016-04-26T23:59:07+00:00 yes yes no https://www.typsy.com/lessons/calculating-your-cost-of-goods-sold https://images.typsy.com/images/content/122 Calculating your cost of goods sold To keep your restaurant business afloat, you need to be able to accurately calculate your food cost. This means keeping track of how much it costs to produce each item of food as well as the cost of goods sold (COGS) over a specific period of time. In this online lesson, chef turned restaurant co... https://www.typsy.com/player?id=122 399 2016-04-27T00:02:42+00:00 yes yes no https://www.typsy.com/lessons/calculating-your-prime-cost https://images.typsy.com/images/content/123 Calculating your prime cost When you run a hospitality business, keeping track of your finances is crucial. Figuring out the prime cost for your venue is one of the most important calculations to get right as it directly impacts your profitability - but it is often miscalculated. In this online lesson, chef turned restauran... https://www.typsy.com/player?id=123 324 2016-04-27T00:08:19+00:00 yes yes no https://www.typsy.com/lessons/determining-the-cost-of-batch-recipes https://images.typsy.com/images/content/124 Determining the cost of batch recipes In order to stay on top of your finances and keep your hospitality business profitable, you should have a good grasp of all the costs in your venue. Determining the cost of batch recipes is a really important part of that calculation that you can’t afford to overlook. In this online lesson, chef ... https://www.typsy.com/player?id=124 363 2016-04-27T00:15:17+00:00 yes yes no https://www.typsy.com/lessons/encouraging-staff-to-use-standard-portions https://images.typsy.com/images/content/125 Encouraging staff to use standard portions Preparing the food in your venue according to standardized portions is an integral aspect of your cost management. Maintaining this consistency is also one of the key ways to keep up a good reputation in the eyes of your customers. In this online lesson, chef turned restaurant consultant Ryan Gro... https://www.typsy.com/player?id=125 305 2016-04-27T00:20:31+00:00 yes yes no https://www.typsy.com/lessons/how-to-increase-prices-and-keep-customers https://images.typsy.com/images/content/126 How to increase prices and keep customers As a restaurant owner or manager, at some point, you're going to have to make the tough call to increase prices on your menu. Food costs are increasing and you have to make adjustments around this so that your profits don't drop. But when you increase prices you risk losing customers to your comp... https://www.typsy.com/player?id=126 367 2016-04-27T00:23:26+00:00 yes yes no https://www.typsy.com/lessons/how-to-better-manage-your-inventory https://images.typsy.com/images/content/127 How to better manage your inventory In your bar or restaurant, learning how to better manage your inventory is one of the key aspects of running a tight ship. But it can be a challenge to figure out because you don't use everything in your inventory at the same pace. In this online lesson, chef turned restaurant consultant Ryan Gro... https://www.typsy.com/player?id=127 283 2016-04-27T00:26:52+00:00 yes yes no https://www.typsy.com/lessons/how-to-reduce-food-waste https://images.typsy.com/images/content/128 How to reduce food waste Food waste is a massive issue in the hospitality industry, not just from an environmental perspective, but from a financial one as well. Reducing food waste is one of the best ways to cut down on your costs and run your venue more efficiently. In this online lesson, chef turned restaurant consult... https://www.typsy.com/player?id=128 350 2016-04-27T00:35:13+00:00 yes yes no https://www.typsy.com/lessons/how-to-reduce-theft-in-the-kitchen https://images.typsy.com/images/content/129 How to reduce theft in the kitchen Theft is going to happen in your hospitality business - it’s a reality you have to prepare for. Theft can happen in a number of ways and it doesn’t always occur with malice behind it - sometimes it’s as simple as an employee cracking open a beer at the end of a long shift, without realizing the i... https://www.typsy.com/player?id=129 454 2016-04-27T00:44:32+00:00 yes yes no https://www.typsy.com/lessons/how-to-use-a-food-order-guide https://images.typsy.com/images/content/130 How to use a food order guide If your restaurant doesn't have a good system in place for ordering food from your vendors, chances are you're going to encounter problems. Using a food order guide is the best way to avoid under or over-ordering products - and it will help you keep costs in check as a result. In this online less... https://www.typsy.com/player?id=130 189 2016-04-27T00:46:43+00:00 yes yes no https://www.typsy.com/lessons/negotiating-with-vendors-on-food-cost https://images.typsy.com/images/content/131 Negotiating with vendors on food cost To get the best price for the best products, you're going to have to test out your negotiating skills on your vendors. While there isn't one type of relationship that works best for every business with their suppliers, there are some tried and tested ways to get a great deal. In this online lesso... https://www.typsy.com/player?id=131 366 2016-04-27T00:50:23+00:00 yes yes no https://www.typsy.com/lessons/how-servers-can-prepare-for-a-shift https://images.typsy.com/images/content/153 How servers can prepare for a shift Providing great customer service to your restaurant guests starts before they are seated in your section. As a server, it's important to think of yourself as a professional so that your guests will view (and compensate) you accordingly. This means paying attention to the details that make all the... https://www.typsy.com/player?id=153 260 2016-04-28T01:46:34+00:00 yes yes no https://www.typsy.com/lessons/how-servers-can-set-priorities https://images.typsy.com/images/content/154 How servers can set priorities Learning how to set priorities on shift is the difference between working harder and working smarter. When you learn how to prioritize according to the needs of your guests, you accentuate the focus on improving their experience - anything that falls outside of that is secondary. In this online l... https://www.typsy.com/player?id=154 328 2016-04-28T01:48:35+00:00 yes yes no https://www.typsy.com/lessons/how-to-properly-pace-courses-as-a-server https://images.typsy.com/images/content/155 How to properly pace courses as a server One of the most common mistakes made by servers is thinking that a high turnover of tables will help them make the most tips. The best tips come from the best service though, so you want to ensure each table has a fantastic experience - and this means taking the time to pace courses properly so y... https://www.typsy.com/player?id=155 278 2016-04-28T01:51:45+00:00 yes yes no https://www.typsy.com/lessons/what-to-do-when-you-are-double-or-triple-sat https://images.typsy.com/images/content/156 What to do when you are double or triple sat Being double sat, or worse, triple sat, is a situation that stresses out most servers. But there are a lot of servers who welcome this as an opportunity to get more tables in their section and let their pro skills shine through. In this online lesson, restaurant consultant David Hayden will help ... https://www.typsy.com/player?id=156 250 2016-04-28T01:55:09+00:00 yes yes no https://www.typsy.com/lessons/how-to-look-like-a-pro-server https://images.typsy.com/images/content/157 How to look like a pro server Polishing your customer service game means thinking of yourself as an industry professional and presenting yourself as such. If you carry yourself like a pro, guests will see you as a pro! It can be easy to slip up during service when you're rushed or overwhelmed, which is why it's important to p... https://www.typsy.com/player?id=157 288 2016-04-28T01:58:06+00:00 yes yes no https://www.typsy.com/lessons/the-4-key-times-of-the-dining-experience https://images.typsy.com/images/content/158 The 4 key times of the dining experience There are four key times in your guests' dining experiences that are critical to nail because they are going to have the most impact on how the guest feels towards you and your establishment. Making a good impression during these key stages will definitely influence how your guests perceive their... https://www.typsy.com/player?id=158 472 2016-04-28T02:00:39+00:00 yes yes no https://www.typsy.com/lessons/how-to-keep-coffee-hot-for-longer https://images.typsy.com/images/content/160 How to keep coffee hot for longer When you're a guest in a cafe or a restaurant, there's nothing worse than getting a lukewarm cup of coffee. Restaurant consultant David Hayden has a quick and easy tip that servers can use to keep coffees hot for longer, and guests happy! Learn hospitality skills for today's world, including: A t... https://www.typsy.com/player?id=160 41 2016-04-28T06:08:17+00:00 yes yes no https://www.typsy.com/lessons/how-to-prevent-steaks-being-sent-back https://images.typsy.com/images/content/162 How to prevent steaks being sent back Most servers can't help but dread it when a customer orders a steak. Because you and your customer might have a very different interpretation of what a 'medium rare' or 'medium well' steak means - and then that can vary again with another customer! The good news is that there is a way around it. ... https://www.typsy.com/player?id=162 108 2016-04-28T06:24:51+00:00 yes yes no https://www.typsy.com/lessons/how-to-present-the-bill https://images.typsy.com/images/content/163 How to present the bill Taking payment is the only time in the dining experience when you're asking something of your guests rather than providing a service. As the final interaction, it's your last chance to reinforce that great impression you've made on them - so you want to nail this last transaction. In this online ... https://www.typsy.com/player?id=163 76 2016-04-28T06:34:09+00:00 yes yes no https://www.typsy.com/lessons/defining-your-audience-for-copywriting https://images.typsy.com/images/content/164 Defining your audience for copywriting When you're planning the marketing strategy for your hospitality business, you have to consider all the aspects involved so your content is strong, compelling, and working to your advantage. Copywriting is one of those key elements, because you'll use it across all of your marketing channels. The... https://www.typsy.com/player?id=164 313 2016-04-28T07:09:47+00:00 yes yes no https://www.typsy.com/lessons/how-to-plan-your-writing https://images.typsy.com/images/content/165 How to plan your writing There are three phases in the writing process - planning, writing, and editing. Planning ahead will help you focus and define the themes in your writing. So while it may seem tedious, the planning stage makes a massive difference to the final product, which is why it's important not to overlook i... https://www.typsy.com/player?id=165 307 2016-04-28T07:12:57+00:00 yes yes no https://www.typsy.com/lessons/writing-in-the-active-vs-passive-voice https://images.typsy.com/images/content/166 Writing in the active vs passive voice Strong marketing messages require snappy, concise writing in the active voice. Writing in the passive voice is effective and necessary in certain situations. But when used in the wrong context, it makes your writing sound too wordy and clumsy. In this online lesson, award-winning copywriter Helen... https://www.typsy.com/player?id=166 231 2016-04-29T03:24:26+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-your-writing-easier-to-read https://images.typsy.com/images/content/167 How to make your writing easier to read Writing clearly is a fundamental aspect of your marketing strategy. You want to ensure that your copy isn't cluttered with unnecessary words that will confuse your audience and detract from your message. In this online lesson, award-winning copywriter Helen Steemson explains how to write clearly ... https://www.typsy.com/player?id=167 123 2016-04-29T03:28:26+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-your-writing-more-concise https://images.typsy.com/images/content/168 How to make your writing more concise Concise writing is one of the most important tools to have in your marketing kit. It will get your message across quickly and effectively, while making your copy more actionable as well. In this online lesson, award-winning copywriter Helen Steemson explains how to make your writing clear and con... https://www.typsy.com/player?id=168 105 2016-04-29T03:31:39+00:00 yes yes no https://www.typsy.com/lessons/how-to-write-short-and-punchy-sentences https://images.typsy.com/images/content/169 How to write short and punchy sentences Editing your writing to remove unnecessary clutter is really important for connecting with your audience. But if you still have run-on sentences after this process, you've run into the problem of mega sentences. In this online lesson, award-winning copywriter Helen Steemson shows you how to write... https://www.typsy.com/player?id=169 103 2017-06-01T03:33:19+00:00 yes yes no https://www.typsy.com/lessons/how-to-write-to-sell https://images.typsy.com/images/content/170 How to write to sell To create effective copywriting in your marketing messaging, you have to think about your audience first. Persuasive writing offers the reader an incentive by hinting at the ways they can benefit from your business. In this online lesson, award-winning copywriter Helen Steemson explains the impor... https://www.typsy.com/player?id=170 141 2016-04-29T03:35:25+00:00 yes yes no https://www.typsy.com/lessons/how-to-use-headlines-in-your-writing https://images.typsy.com/images/content/171 How to use headlines in your writing When you're putting together your writing, you're most likely toiling over every word to achieve the perfect paragraphs. But it's more important to consider how your audience will read what you've written so you can structure the text in a way that will be most effective. In this online lesson, a... https://www.typsy.com/player?id=171 160 2016-04-29T03:37:14+00:00 yes yes no https://www.typsy.com/lessons/how-to-write-effective-marketing-emails https://images.typsy.com/images/content/172 How to write effective marketing emails Sending marketing emails is a really important part of your overall marketing strategy, but sending bad emails to your audience can completely ruin your brand's reputation. While there are no rules set in stone that dictate what will and won't work, there are some email marketing best practices t... https://www.typsy.com/player?id=172 273 2016-04-29T03:40:57+00:00 yes yes no https://www.typsy.com/lessons/how-to-respond-to-positive-online-reviews https://images.typsy.com/images/content/173 How to respond to positive online reviews Most people know that you're supposed to respond to negative online reviews of your business, especially if you don't want the situation to escalate. But did you know that it also pays to respond to positive online reviews? True! It's a great way to build relationships with your guests and encour... https://www.typsy.com/player?id=173 366 2016-04-29T04:35:28+00:00 yes yes no https://www.typsy.com/lessons/how-to-respond-to-negative-online-reviews https://images.typsy.com/images/content/174 How to respond to negative online reviews Negative online reviews can have a major impact on your hospitality business. We live in an age where people depend on online reviews when making decisions about everything, from where to eat to where to shop. And if a potential customer comes across poor feedback about your brand, then they migh... https://www.typsy.com/player?id=174 437 2016-04-29T04:38:07+00:00 yes yes no https://www.typsy.com/lessons/how-to-get-more-positive-online-reviews https://images.typsy.com/images/content/175 How to get more positive online reviews If everything is running smoothly at your restaurant - your staff are going above and beyond, your dishes are superb, and your guests are walking away happy and smiling every time - then you're probably getting some fantastic online reviews. But if the response is a little more lacklustre, then i... https://www.typsy.com/player?id=175 419 2016-04-29T04:40:26+00:00 yes yes no https://www.typsy.com/lessons/how-to-remove-fake-online-reviews https://images.typsy.com/images/content/176 How to remove fake online reviews While you can't remove every negative review of your hospitality business, you can flag reviews that are fake, inappropriate or irrelevant, because these can do serious damage to your venue's reputation. It's all about understanding what violates posting guidelines on top review websites, like Ye... https://www.typsy.com/player?id=176 471 2016-04-29T04:42:36+00:00 yes yes no https://www.typsy.com/lessons/why-you-should-systemize-your-business https://images.typsy.com/images/content/177 Why you should systemize your business Running a hospitality business can be crazy at the best of times. With so many moving pieces, it can often be a challenge to keep on top of everything. But, by implementing some simple systems you can clear the clutter and begin to take back control of your business. In this lesson, business stra... https://www.typsy.com/player?id=177 239 2016-04-29T06:58:31+00:00 yes yes no https://www.typsy.com/lessons/what-a-systems-driven-business-looks-like https://images.typsy.com/images/content/178 What a systems-driven business looks like If you find yourself constantly frustrated by the same problems in your hospitality business, it’s probably because you don’t have a system in place for those areas. When you put systems in place, you create expectations and standards that need to be met so you can see results. In this lesson, bu... https://www.typsy.com/player?id=178 281 2016-04-29T06:58:34+00:00 yes yes no https://www.typsy.com/lessons/how-to-create-your-systems-list https://images.typsy.com/images/content/179 How to create your systems list The first step towards improving your business operations is creating your master systems list. This will allow you to keep track of all your systems as you develop them and unroll them in your venue. In this lesson, business strategist Eden Sunshine shows you how to create a template for your ma... https://www.typsy.com/player?id=179 198 2016-04-29T07:00:43+00:00 yes yes no https://www.typsy.com/lessons/how-to-create-your-systems-template https://images.typsy.com/images/content/180 How to create your systems template By creating a systems template for your business, you're creating a tool that you'll be able to utilize for consistent development of your systems going forward. It's also a great resource that everyone in your business can refer to at all times. In this lesson, business strategist Eden Sunshine ... https://www.typsy.com/player?id=180 335 2016-04-29T07:04:14+00:00 yes yes no https://www.typsy.com/lessons/how-to-document-your-business-systems https://images.typsy.com/images/content/181 How to document your business systems The systems you create for your business have to go beyond just outlining the steps of getting something done. Your systems have to be developed for the purpose of achieving ideal results - and this can only happen by documenting every part of that system. In this lesson, business strategist Eden... https://www.typsy.com/player?id=181 239 2016-04-29T07:23:27+00:00 yes yes no https://www.typsy.com/lessons/getting-your-team-involved-in-systems https://images.typsy.com/images/content/182 Getting your team involved in systems As a business owner, you have a limited amount of time on your hands, so the task of creating, documenting and implementing systems for your venue can be overwhelming. And if it's not done properly, you'll find yourself working with systems that aren't achieving the desired results. That's why ge... https://www.typsy.com/player?id=182 321 2016-04-29T07:26:00+00:00 yes yes no https://www.typsy.com/lessons/making-your-team-accountable-to-systems https://images.typsy.com/images/content/183 Making your team accountable to systems When you take the time to create systems in your workplace, you want to make sure that everyone is following through with them. This requires building trust and creating an environment of accountability. But motivating staff to follow your systems should not be done through rewards and consequenc... https://www.typsy.com/player?id=183 386 2016-04-29T23:32:13+00:00 yes yes no https://www.typsy.com/lessons/how-to-improve-your-business-systems https://images.typsy.com/images/content/184 How to improve your business systems Evaluation of your business systems is crucial as it ensures your systems are continuing to work for you to achieve the desired results. When your systems are not achieving the results they were created to strive towards, it's time to innovate! In this lesson, business strategist Eden Sunshine ex... https://www.typsy.com/player?id=184 315 2016-04-29T23:34:44+00:00 yes yes no https://www.typsy.com/lessons/how-to-manage-your-business-systems https://images.typsy.com/images/content/185 How to manage your business systems Running an efficient systems driven business means more than just setting up systems. It involves constant evaluation and management of systems to ensure they're continuing to deliver the desired results. In this lesson, business strategist Eden Sunshine explains the importance of ongoing engagem... https://www.typsy.com/player?id=185 366 2016-04-29T23:38:27+00:00 yes yes no https://www.typsy.com/lessons/3-ways-to-get-your-servers-to-sell-more https://images.typsy.com/images/content/186 3 ways to get your servers to sell more As a restaurant manager, it's part of your role to teach servers how to upsell. The key to a successful upsell is to make a connection and provide true value, not to use pushy sales techniques that aren't effective. In this lesson, restaurant consultant Darren Denington explains three of the most... https://www.typsy.com/player?id=186 186 2016-04-30T00:25:39+00:00 yes yes no https://www.typsy.com/lessons/4-qualities-to-look-for-in-a-server https://images.typsy.com/images/content/187 4 qualities to look for in a server When a new guest walks into your restaurant, they expect to receive warm and attentive service. If their server is indifferent to them, then that's going to mar their whole view of your establishment - and they're probably not going to come back. It's important to hire servers who care about deli... https://www.typsy.com/player?id=187 262 2016-04-30T00:28:55+00:00 yes yes no https://www.typsy.com/lessons/quick-tips-for-training-your-servers-to-sell https://images.typsy.com/images/content/188 Quick tips for training your servers to sell Your servers will need your guidance when it comes to selling items on your menu. While they should know that they're expected to upsell as part of their job, they will need a specific focus to ensure their sales are effective. That should be an essential part of your sales training. In this less... https://www.typsy.com/player?id=188 174 2016-04-30T00:31:42+00:00 yes yes no https://www.typsy.com/lessons/how-to-create-a-marketing-committee https://images.typsy.com/images/content/189 How to create a marketing committee If you run a small hospitality venue, it's unlikely you have a whole marketing team on hand to help plan and run promotions. But there's no reason you can't create a marketing committee from the people who already work for you! Darren Denington has been in the restaurant industry for over 28 year... https://www.typsy.com/player?id=189 288 2016-04-30T00:33:17+00:00 yes yes no https://www.typsy.com/lessons/how-to-create-a-marketing-plan https://images.typsy.com/images/content/190 How to create a marketing plan There are so many events and promotions that your restaurant can run throughout the year to generate more revenue. You can piggyback off popular public events, like Valentine's Day, Halloween and New Year's Eve. And you can also run promotions that are more specific to your venue, like happy hour... https://www.typsy.com/player?id=190 182 2016-04-30T00:35:04+00:00 yes yes no https://www.typsy.com/lessons/low-cost-ways-to-promote-your-business https://images.typsy.com/images/content/191 Low cost ways to promote your business You don't need a million dollar budget to get amazing results with your marketing. You just need a clever idea and a well thought out marketing strategy. Darren Denington has been in the restaurant industry for over 28 years, and he coaches restaurants on how to improve their venue marketing. In ... https://www.typsy.com/player?id=191 212 2016-04-30T00:39:55+00:00 yes yes no https://www.typsy.com/lessons/tips-to-build-your-email-list https://images.typsy.com/images/content/192 Tips to build your email list You will reach more customers - and encourage more foot traffic through your venue - if you can increase the size of your email list. But it's important to do this ethically. Buying email addresses is out of the question, and signing people up without their permission is also a big no-no. In this... https://www.typsy.com/player?id=192 84 2016-04-30T00:42:38+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-your-team-cost-conscious https://images.typsy.com/images/content/193 How to make your team cost-conscious Your servers are unlikely to understand the true cost of running a restaurant. That's to be expected - they're focused on delivering the best possible service to your customers, not on doing the accounts! But every time they break a plate or sample a meal from the kitchen, that costs your restaur... https://www.typsy.com/player?id=193 214 2016-04-30T00:59:30+00:00 yes yes no https://www.typsy.com/lessons/4-useful-tools-for-diy-menu-design https://images.typsy.com/images/content/197 4 useful tools for menu design The design of your menu is incredibly important - the aesthetic appeal, the layout, the descriptions, and how the prices are displayed all impact the purchasing decisions of your customers. But you don't need to make a huge dent in your budget to create a wonderful menu - DIY works just as well! ... https://www.typsy.com/player?id=197 282 2016-04-30T02:25:16+00:00 yes yes no https://www.typsy.com/lessons/5-ways-to-hide-the-money-on-your-menu https://images.typsy.com/images/content/198 5 ways to hide the money on your menu One of the most crucial aspects of your menu design is how you choose to show prices. Obviously, these numbers are going to have to be included on the menu. What you don't want is to have the numbers stand out and influence how your guests make their decisions. In this online lesson, restaurant c... https://www.typsy.com/player?id=198 285 2016-04-30T02:27:25+00:00 yes yes no https://www.typsy.com/lessons/how-to-price-items-on-your-menu https://images.typsy.com/images/content/199 How to price items on your menu Food prices tend to increase over time, so you want to make sure that the prices of the items on your menu can reflect this. If you aren't changing your menu prices regularly, it will quickly put a strain on your business. In this online lesson, restaurant consultant and founder of The Restaurant... https://www.typsy.com/player?id=199 240 2016-04-30T02:59:28+00:00 yes yes no https://www.typsy.com/lessons/how-to-write-menu-descriptions https://images.typsy.com/images/content/200 How to write menu descriptions When it comes to making purchasing decisions, emotions actually trump logic. This is especially true in restaurants - descriptions of menu items that trigger emotional responses sell much better than those that focus on value for money. Food after all is a sensory experience. In this online lesso... https://www.typsy.com/player?id=200 350 2016-04-30T03:03:04+00:00 yes yes no https://www.typsy.com/lessons/identifying-your-most-valuable-menu-items https://images.typsy.com/images/content/201 Identifying your most valuable menu items While it seems logical to try keeping your food cost as low as possible when running a restaurant, it's important to distinguish between food cost and food margin in order to determine which items are of most value to your business. And for most businesses, this requires adding high cash contribu... https://www.typsy.com/player?id=201 389 2016-04-30T03:50:37+00:00 yes yes no https://www.typsy.com/lessons/how-to-decide-if-you-should-change-menu-prices https://images.typsy.com/images/content/202 How to decide if you should change menu prices Adjusting your menu prices is an expected part of running a restaurant. Food costs are constantly increasing so you want to make sure your profits aren't negatively affected by this in the long run. In this online lesson, restaurant consultant and founder of The Restaurant Boss, Ryan Gromfin, sha... https://www.typsy.com/player?id=202 167 2016-04-30T03:53:19+00:00 yes yes no https://www.typsy.com/lessons/how-to-sell-expensive-menu-items https://images.typsy.com/images/content/203 How to sell expensive menu items Having very expensive items on your menu can really boost sales in your business if you think carefully about how you design your menu. These items can increase profits not just through their prices, but also by helping you sell other high profit but more affordable items - it's all about juxtapo... https://www.typsy.com/player?id=203 204 2016-04-30T03:56:37+00:00 yes yes no https://www.typsy.com/lessons/matt-mullins-the-shrewd-sand-hill-road-publican https://images.typsy.com/images/content/215 The shrewd Sand Hill Road publican Along with the other members of the Sand Hill Road Group, Matt Mullins currently owns seven prominent Melbourne pubs - the Garden State Hotel, the Richmond Club Hotel, Prahran Hotel, Bridge Hotel, the Terminus Hotel, the Posty and Holliava. So it's no surprise that he has learnt a lot about re-im... https://www.typsy.com/player?id=215 293 2016-05-03T01:49:12+00:00 yes yes no https://www.typsy.com/lessons/kristene-king-thrall-the-training-director-of-louies-wine-dive https://images.typsy.com/images/content/216 The training director of Louie's Wine Dive Kristene King Thrall is a sommelier and the Director of Training at Louie's Wine Dive, a bar in Kansas City known for making wine more accessible to the average person. USA Today included it on their list of 10 Great Restaurants With Amazing Wine Lists. Part of what makes the bar so successful is... https://www.typsy.com/player?id=216 342 2016-05-03T01:56:00+00:00 yes yes no https://www.typsy.com/lessons/beckie-mitchell-the-art-series-hotels-creative-marketer https://images.typsy.com/images/content/217 The Art Series Hotel's creative marketer The Art Series Hotel is one of the most popular boutique hotel brands in Australia. It's especially well known for its quirky marketing campaigns, which have won some of the most coveted advertising awards in the world, including a Gold Lion at the Cannes Lions. Beckie Mitchell is the group's Mar... https://www.typsy.com/player?id=217 292 2016-05-03T02:09:17+00:00 yes yes no https://www.typsy.com/lessons/how-to-take-an-order-by-hand https://images.typsy.com/images/content/221 How to take an order by hand In our modern world of handheld point-of-sale systems, it's not too often we have to worry about taking paper dockets to the kitchen. But it's important to get a handle on writing clear and concise kitchen dockets regardless. Technology isn't always reliable - things can go wrong and when they do... https://www.typsy.com/player?id=221 109 2016-05-17T06:15:50+00:00 yes yes no https://www.typsy.com/lessons/how-to-greet-and-seat-guests https://images.typsy.com/images/content/222 How to greet and seat guests Making a great first impression on guests is vital as it will influence how they perceive the rest of their dining experience. If your guests aren't impressed when they are greeted and seated (or worse still, if they're kept waiting without greeting) it will be very difficult to change their perc... https://www.typsy.com/player?id=222 117 2016-05-17T06:17:09+00:00 yes yes no https://www.typsy.com/lessons/how-to-clear-finished-plates https://images.typsy.com/images/content/223 How to clear finished plates Every part of your service game should be flawless and leave a good impression on your customers, and this includes clearing plates! If you've spent your shift wowing your guests you don't want to taint their dining experience at the end by clumsily taking away their plates, dropping cutlery into... https://www.typsy.com/player?id=223 129 2016-05-24T04:13:00+00:00 yes yes no https://www.typsy.com/lessons/preparing-for-your-first-shift-as-a-manager https://images.typsy.com/images/content/224 Preparing for your first shift as a manager If it's your first time as a restaurant manager, chances are it's looking like a daunting experience with a lot of new responsibilities. But as you are a leader now, it's important to be confident, prepared and ready to make a great impression on your team. After all, it is your skills and hard w... https://www.typsy.com/player?id=224 204 2016-05-24T06:53:15+00:00 yes yes no https://www.typsy.com/lessons/how-managers-can-multitask-and-save-time https://images.typsy.com/images/content/225 How managers can multitask and save time As a hospitality manager, your to-do list will naturally become much more jam-packed than it was when you were working on the floor or behind the bar. It's important to create systems that ensure you don't get overwhelmed with your tasks or miss anything important. Restaurant consultant Mike Gani... https://www.typsy.com/player?id=225 188 2016-05-31T01:37:40+00:00 yes yes no https://www.typsy.com/lessons/taking-payment-and-farewelling-guests https://images.typsy.com/images/content/226 Taking payment and farewelling guests Giving guests an enjoyable and memorable dining experience requires your full attention from when they walk into your venue until the moment they leave. This means that every interaction, including presenting the bill and saying goodbye, must be executed with care and professionalism. If you don'... https://www.typsy.com/player?id=226 181 2016-05-31T01:48:52+00:00 yes yes no https://www.typsy.com/lessons/basic-food-photography-tips https://images.typsy.com/images/content/227 Basic food photography tips While posting photos of weekend brunch plates has become a bit passé on personal Instagram accounts, food photography for restaurants is still an essential hospitality marketing strategy. When food photography is done well and captures the essence of the product, the hype it can generate for your... https://www.typsy.com/player?id=227 221 2016-05-31T02:15:20+00:00 yes yes no https://www.typsy.com/lessons/how-to-light-food-photography https://images.typsy.com/images/content/228 How to light food photography Getting lighting right is the most crucial aspect of food photography because it can truly make or break a photo. When food photography is done well it gives us enticing, mouth-watering shots that are perfect for hospitality marketing. But we've all seen the over-exposed snaps on social media tha... https://www.typsy.com/player?id=228 375 2016-06-02T02:14:24+00:00 yes yes no https://www.typsy.com/lessons/how-managers-should-prioritize-tasks https://images.typsy.com/images/content/229 How managers should prioritize tasks As a manager you'll find yourself with a lot more responsibility than you had in your previous role. All the action happening behind the scenes will be in your hands, but you will remain front and center too, with floor staff and customers. Learning how to prioritize tasks at work will become cru... https://www.typsy.com/player?id=229 140 2016-06-02T02:39:33+00:00 yes yes no https://www.typsy.com/lessons/how-managers-can-delegate-tasks https://images.typsy.com/images/content/230 How managers can delegate tasks As a manager, you can often feel like you have to take on all the work in the business to ensure it’s done correctly. But this will leave you exhausted and stretched for time. A good manager is a good leader who recognizes the potential of their staff and helps them excel through challenges, not ... https://www.typsy.com/player?id=230 197 2016-06-03T01:28:01+00:00 yes yes no https://www.typsy.com/lessons/the-best-camera-for-food-photography https://images.typsy.com/images/content/231 The best camera for food photography Our smartphones are getting better by the day and the image quality is constantly improving, making the need for a fancy camera obsolete for a lot of people. But is a smartphone the best camera for food photography, or does a trusty DSLR reign supreme? It all depends on the kind of images you're ... https://www.typsy.com/player?id=231 110 2016-06-03T01:38:42+00:00 yes yes no https://www.typsy.com/lessons/matt-lane-the-co-owner-of-melbournes-popular-mamasita https://images.typsy.com/images/content/233 The co-owner of Melbourne's popular Mamasita Mamasita is a modern Mexican restaurant in the heart of Melbourne. It's been credited with starting Australia's love for Mexican food because it was the first restaurant in the country to offer an alternative to the standard chains. While it might have opened in 2010, it's still so popular custom... https://www.typsy.com/player?id=233 209 2016-06-09T03:17:54+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-flat-white https://images.typsy.com/images/content/234 How to make a flat white The flat white is a quintessential Australian coffee that is taking off around the world, which is why every barista should learn how to make one! Though they may seem similar, a flat white is made differently to a latte, due to the way the milk is prepared and poured. In this lesson, Sasa Sestic... https://www.typsy.com/player?id=234 344 2016-06-14T01:18:58+00:00 yes yes no https://www.typsy.com/lessons/closing-and-cleaning-a-coffee-grinder https://images.typsy.com/images/content/235 Closing and cleaning a coffee grinder Closing and cleaning the coffee grinder in your cafe isn't the most glamorous job, but it is an important skill to master as a barista. If you don't pack leftover beans away then the coffee will go stale, and if you're not cleaning the grinder every day, then this will impact the flavor of your c... https://www.typsy.com/player?id=235 211 2016-06-15T06:02:01+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-menu-recommendations https://images.typsy.com/images/content/236 How to make menu recommendations Making menu recommendations to guests is part and parcel of your role as a server. Aside from increasing your chance of upselling, it's also a great way to introduce customers to your venue's signature dishes, show off your wealth of knowledge, and help customers make meal decisions that will giv... https://www.typsy.com/player?id=236 94 2016-06-16T06:39:08+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-cappuccino https://images.typsy.com/images/content/237 How to make a cappuccino No barista's training would be complete without a lesson on how to make the perfect cappuccino. After first emerging in Italy in the early 1900s, customers around the world have come to adore this rich and creamy espresso-based coffee. In this lesson, World Barista Champion Sasa Sestic will show ... https://www.typsy.com/player?id=237 324 2016-06-20T23:34:38+00:00 yes yes no https://www.typsy.com/lessons/how-to-clean-an-espresso-machine https://images.typsy.com/images/content/238 How to clean an espresso machine Between your breakfast service and your lunch service, your cafe will probably make a hundred plus coffees, which it's why it's so important to clean your espresso machine every day. Not only will it help ensure the taste and quality of your coffees remains top notch, but it's also a must for hyg... https://www.typsy.com/player?id=238 411 2016-06-21T00:39:57+00:00 yes yes no https://www.typsy.com/lessons/running-food-and-drinks-from-the-kitchen https://images.typsy.com/images/content/239 Running food and drinks from the kitchen A big part of your role as a server is taking food and drinks from the kitchen to your tables. This is a vital skill to master because messing it up can swiftly ruin your guests' dining experiences (especially if a plate of food comes crashing down or you send a tray of glasses flying into somebo... https://www.typsy.com/player?id=239 112 2016-06-21T02:09:37+00:00 yes yes no https://www.typsy.com/lessons/how-to-set-tables https://images.typsy.com/images/content/240 How to set tables Learning how to set a table in a restaurant is a vital skill for all servers. An understanding of fine dining table service etiquette is an invaluable asset that can be applied across different venues, no matter the style of service. It's also an easy way to ensure your guests will always be equi... https://www.typsy.com/player?id=240 83 2016-06-21T03:19:28+00:00 yes yes no https://www.typsy.com/lessons/camera-angles-in-food-photography https://images.typsy.com/images/content/241 Camera angles in food photography Just like your selfies, foods have certain angles that accentuate their best features. Luckily, there are only three food photography angles you need to keep in mind. These three are best practice for showing off all your wonderful meals and their perfectly plated details. The challenge is figuri... https://www.typsy.com/player?id=241 143 2016-06-23T03:34:39+00:00 yes yes no https://www.typsy.com/lessons/grant-van-gameren-the-daring-toronto-chef-and-restaurateur https://images.typsy.com/images/content/243 The daring Toronto chef and restaurateur There's no doubt about it: Grant van Gameren is one of the busiest chefs in Toronto right now. He's had a hand in opening no less than six different restaurants over the last few years. Bar Raval is his Spanish pintxos bar where the small details are everything. Here, he aims to create a unique e... https://www.typsy.com/player?id=243 174 2016-07-05T00:41:14+00:00 yes yes no https://www.typsy.com/lessons/how-to-sell-the-specials https://images.typsy.com/images/content/244 How to sell the specials Promoting the day's specials without seeming pushy or making the upsell obvious isn't always so easy. Selling the specials is an important consideration, but keeping your customers happy is your priority. That's why it's so important to figure out clever ways to promote your restaurant's specials... https://www.typsy.com/player?id=244 171 2016-07-05T02:07:03+00:00 yes yes no https://www.typsy.com/lessons/editing-and-publishing-food-photography https://images.typsy.com/images/content/246 Editing and publishing food photography Your best plan of action for fantastic food photography is to start with a good camera so that you don't have your work cut out for you later on. But even with the best equipment, some touch ups will probably be required before publishing. The best practice for editing food photos is always less ... https://www.typsy.com/player?id=246 283 2016-07-11T02:07:17+00:00 yes yes no https://www.typsy.com/lessons/dealing-with-a-hostile-guest https://images.typsy.com/images/content/247 Dealing with a hostile guest As a manager you have to take ownership of everything that's happening in your venue - and while it may not be pleasant, dealing with difficult customers is part of this responsibility. Disgruntled or hostile guests can hurt the reputation of your business and ruin the dining experiences of those... https://www.typsy.com/player?id=247 205 2016-07-11T03:08:14+00:00 yes yes no https://www.typsy.com/lessons/when-and-when-not-to-approach-tables https://images.typsy.com/images/content/249 When (and when not) to approach tables As a server, your main responsibility is keeping your guests happy. This includes responding to their requests but also anticipating their needs and making yourself available. At the same time, you don't want to be intrusive, which is why it's important to know how to read your guests to figure o... https://www.typsy.com/player?id=249 166 2016-07-20T00:47:03+00:00 yes yes no https://www.typsy.com/lessons/how-to-be-a-confident-manager https://images.typsy.com/images/content/250 How to be a confident manager As a manager you are not just responsible for looking after the business side of your restaurant, you are also the leader of a team. Your staff look to you for guidance and support so it is imperative that you become a positive role model to them. If you want to figure out how to be a confident m... https://www.typsy.com/player?id=250 153 2016-07-20T01:04:52+00:00 yes yes no https://www.typsy.com/lessons/what-to-do-when-a-dish-is-sent-back https://images.typsy.com/images/content/252 What to do when a dish is sent back It's every server's nightmare - a customer has called you over right after you've delivered their meal and is now asking for it to be sent back to the kitchen. This is the moment you have to go into damage control. Having the ability to handle this situation in a kind and professional manner can ... https://www.typsy.com/player?id=252 99 2016-07-28T01:34:10+00:00 yes yes no https://www.typsy.com/lessons/how-to-quickly-build-rapport-with-new-staff https://images.typsy.com/images/content/254 How to quickly build rapport with new staff Building relationships with staff should be on top of your list of priorities as a manager. As the leader in the business, you are responsible for nurturing and guiding your team members so they can continuously improve. When you hire new staff, you should aim to build rapport quickly so you can ... https://www.typsy.com/player?id=254 193 2016-07-28T03:58:37+00:00 yes yes no https://www.typsy.com/lessons/dealing-with-rush-hour https://images.typsy.com/images/content/255 Dealing with rush hour Rush hour is one of the difficult realities of the hospitality industry that never seems to get easier, no matter how long you've been working as a server. The customers all come rushing in at once, adrenaline is high, and keeping the venue running smoothly becomes a challenge. But the ability to... https://www.typsy.com/player?id=255 88 2016-08-08T00:19:24+00:00 yes yes no https://www.typsy.com/lessons/how-to-keep-staff-accountable https://images.typsy.com/images/content/256 How to keep staff accountable Employee accountability in the workplace creates a sense of ownership, which in turn creates better quality service, more sales and better teamwork! Keeping your staff accountable will not only contribute to a more productive work environment, but your staff will feel more autonomous as a result.... https://www.typsy.com/player?id=256 175 2016-08-08T00:44:07+00:00 yes yes no https://www.typsy.com/lessons/how-to-respond-to-a-guest-complaint https://images.typsy.com/images/content/259 How to respond to a guest complaint Working in the hospitality industry means having to deal with the occasional complaint from a guest. It's going to happen - but don't panic! You can't always please everyone, and often the negative feedback will be about something that's out of your control. Complaints can also be really helpful ... https://www.typsy.com/player?id=259 122 2016-08-12T02:12:29+00:00 yes yes no https://www.typsy.com/lessons/how-to-roster-staff-effectively https://images.typsy.com/images/content/262 How to roster staff effectively Learn how to roster staff effectively with Typsy's online hospitality management course. Get the top tips for rostering your employees. Enroll now! https://www.typsy.com/player?id=262 203 2016-08-18T02:30:20+00:00 yes yes no https://www.typsy.com/lessons/ensuring-your-team-provides-consistent-service https://images.typsy.com/images/content/264 Ensuring your team provides consistent service Ensuring your restaurant team meet the service standards you expect is one of the most important aspects of your role as a manager. As a leader it is crucial that you guide and support your staff so they are headed in the right direction. But it is equally as important that you continue to recogn... https://www.typsy.com/player?id=264 217 2016-08-25T04:04:57+00:00 yes yes no https://www.typsy.com/lessons/how-to-deal-with-an-intoxicated-guest https://images.typsy.com/images/content/267 How to deal with an intoxicated guest Working in the hospitality industry means dealing with the occasional intoxicated guest - it doesn't happen often, but it is to be expected. As a manager, you need to be prepared to handle such a situation in a calm and professional manner, while also looking out for the safety of your staff and ... https://www.typsy.com/player?id=267 159 2016-09-01T01:32:58+00:00 yes yes no https://www.typsy.com/lessons/how-to-keep-foh-and-boh-on-the-same-side https://images.typsy.com/images/content/271 How to keep FOH and BOH on the same side Every role in a restaurant comes with its own set of challenges. Click here to learn how to keep FOH & BOH on the same side to improve efficiency. https://www.typsy.com/player?id=271 321 2016-09-09T00:26:53+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-your-guests-feel-special https://images.typsy.com/images/content/272 How to make your guests feel special Likeability is a really crucial aspect of customer service, not only because every interaction between you and your guest should be a positive one anyway, but also because being liked by your guests is a great way to lessen the impact of any mistakes or problems that might arise during their visi... https://www.typsy.com/player?id=272 225 2016-09-09T00:33:41+00:00 yes yes no https://www.typsy.com/lessons/how-to-respond-to-customer-feedback https://images.typsy.com/images/content/273 How to respond to customer feedback When you work in the hospitality industry, customers are your main priority, which is why the feedback they provide is invaluable. As a manager, you need to be mindful of the positive as well as negative feedback you receive - and you should be taking both into consideration when it comes to orga... https://www.typsy.com/player?id=273 169 2016-09-15T03:11:23+00:00 yes yes no https://www.typsy.com/lessons/how-to-approach-a-table-mid-conversation https://images.typsy.com/images/content/274 How to approach a table mid-conversation As a customer, you've probably been in a situation when your best conversation moment has been interrupted by a server. But more likely, you've found yourself at work trying to figure out how to approach a table (to do the job they're expecting of you) without interrupting. While waiting for a lu... https://www.typsy.com/player?id=274 83 2016-09-15T03:17:35+00:00 yes yes no https://www.typsy.com/lessons/how-to-cater-to-families-with-children https://images.typsy.com/images/content/275 How to cater to families with children Dining out with kids can be a stressful thing for parents - and they will definitely appreciate it if you can make their lives easier! As a server, you can show them how much you care about their family dining experience through small gestures, like providing a high chair, or bringing out colorin... https://www.typsy.com/player?id=275 279 2017-06-01T04:08:51+00:00 yes yes no https://www.typsy.com/lessons/how-to-stop-micromanaging-staff https://images.typsy.com/images/content/276 How to stop micromanaging staff Most of us learn by doing, especially in a hands-on industry like hospitality. But if we're not given that chance, then we can't figure out where we need to improve to do our jobs better. As a restaurant manager, it's so important that you give your team members this space to learn and improve, a... https://www.typsy.com/player?id=276 183 2016-09-22T00:54:24+00:00 yes yes no https://www.typsy.com/lessons/how-to-answer-tough-customer-questions https://images.typsy.com/images/content/277 How to answer tough customer questions As the primary contact for customers, your role as a server can often make you feel compelled to have an answer for every question that comes at you. While it's important to arm yourself with as much information as you can about your menu and venue, chances are you'll be stumped by a customer's q... https://www.typsy.com/player?id=277 129 2016-09-22T00:59:07+00:00 yes yes no https://www.typsy.com/lessons/how-to-master-the-first-impression https://images.typsy.com/images/content/278 How to master the first impression With the quality of service unfortunately falling across the restaurant industry, customers take real notice of the venues that treat them with genuine and professional care. Customers start to make judgments on your venue from the second they step through your doors, which is why you can't under... https://www.typsy.com/player?id=278 214 2016-09-22T01:10:53+00:00 yes yes no https://www.typsy.com/lessons/how-to-build-trust-with-customers https://images.typsy.com/images/content/279 How to build trust with customers Creating wonderful experiences for customers is the essence of the hospitality industry. This is only possible if the customers have confidence in your abilities and believe that you genuinely care about ensuring they have a good time. Of course this comes from a place of trust - but trust is not... https://www.typsy.com/player?id=279 135 2016-09-29T02:42:38+00:00 yes yes no https://www.typsy.com/lessons/how-to-run-effective-team-meetings https://images.typsy.com/images/content/280 How to run effective team meetings Checking in regularly with your team is really important, so you want to ensure that team meetings energize everyone. These regular check ins should serve as a way to keep your staff not only focused and motivated, but appreciated as well. In this lesson, hospitality leadership consultant Mike Ga... https://www.typsy.com/player?id=280 189 2016-09-29T03:18:10+00:00 yes yes no https://www.typsy.com/lessons/how-to-handle-a-wrong-food-order https://images.typsy.com/images/content/281 How to handle a wrong food order It happens to the best of us - you misheard an order, or you didn't write down all the details, or perhaps you forgot to transfer one of the orders from your notes to the POS system. No matter how long you've been working as a server, or how good you are at your job, mistakes happen. What matters... https://www.typsy.com/player?id=281 122 2016-09-29T03:28:28+00:00 yes yes no https://www.typsy.com/lessons/how-to-build-your-teams-food-knowledge https://images.typsy.com/images/content/282 How to build your team's food knowledge Guests often have questions before they place an order, but if their server isn't confident about a certain ingredient, or can't tell them whether the dish is grilled or seared, then they're going to be pretty nervous about the final product - especially if they have a food allergy! To avoid this... https://www.typsy.com/player?id=282 272 2016-10-10T22:33:36+00:00 yes yes no https://www.typsy.com/lessons/how-to-conduct-effective-performance-reviews https://images.typsy.com/images/content/283 How to conduct effective performance reviews As a manager, it’s really important to keep track of how your team members are performing - what’s going well, what needs to be improved, and how you can support them going forward. Conducting performance reviews is an integral part of this process as they help set expectations and clarify the ro... https://www.typsy.com/player?id=283 164 2016-10-10T22:51:45+00:00 yes yes no https://www.typsy.com/lessons/how-to-personalize-the-customer-experience https://images.typsy.com/images/content/284 How to personalize the customer experience If your customer service skills create experiences that leave your guests feeling delighted, you can rest assured they will spend more in your business, come visit again and recommend your services to friends. One of the surefire ways to leave a positive and lasting impression on your customers i... https://www.typsy.com/player?id=284 218 2016-10-10T23:07:40+00:00 yes yes no https://www.typsy.com/lessons/identifying-and-satisfying-unhappy-customers https://images.typsy.com/images/content/285 Identifying and satisfying unhappy customers Dealing with unhappy customers is a reality of life in the hospitality industry, even when you do everything in your power to create a wonderful experience. Things go wrong occasionally or you become the outlet for frustrations that are beyond your control. What really matters in these situations... https://www.typsy.com/player?id=285 252 2016-10-14T04:12:34+00:00 yes yes no https://www.typsy.com/lessons/how-to-overcome-shyness https://images.typsy.com/images/content/286 How to overcome shyness Outgoingness doesn't come easily to all personality types - and that's okay! That doesn't mean you can't be a restaurant server. What is important is that you find a way to demonstrate sincerity and confidence to your guests so that you can put them at ease, especially when they're new to your ve... https://www.typsy.com/player?id=286 202 2016-10-14T05:26:01+00:00 yes yes no https://www.typsy.com/lessons/what-your-body-language-says-about-you https://images.typsy.com/images/content/287 What your body language says about you There are so many things that your body language gives away that you're probably not aware of while on the job. But it's time to sit up straight and pay attention because good body language in the restaurant makes a massive impact on customers. Mark Bowden is a world-renowned body language expert... https://www.typsy.com/player?id=287 520 2016-10-14T06:16:01+00:00 yes yes no https://www.typsy.com/lessons/how-to-write-a-shift-report https://images.typsy.com/images/content/288 How to write a shift report For restaurant managers, a proper shift report is akin to a bible. It's a way to record everything that happened during a shift so that other managers can stay up-to-date - and it's also a really helpful document to refer to when scheduling future staff shifts. Kate Edwards is a renowned hospital... https://www.typsy.com/player?id=288 222 2016-10-23T23:06:00+00:00 yes yes no https://www.typsy.com/lessons/what-your-handshake-says-about-you https://images.typsy.com/images/content/289 What your handshake says about you Much of what we read through body language happens in a primitive part of our brain. We may not even be aware that we're picking up on certain signals. This is especially evident when it comes to the handshake. A bad handshake can set off alarms in our brain that the other person is untrustworthy... https://www.typsy.com/player?id=289 348 2016-10-24T00:01:46+00:00 yes yes no https://www.typsy.com/lessons/importance-of-the-barista https://images.typsy.com/images/content/290 Importance of the barista As a barista, you play a key role in your venue. You are the first point of contact for many visitors, which means that your professionalism and speed can make or break their impression of the business. Pete Licata won the World Barista Championship in 2013, and now works as a coffee educator and... https://www.typsy.com/player?id=290 106 2016-10-24T05:56:09+00:00 yes yes no https://www.typsy.com/lessons/a-guide-to-espresso-terminology https://images.typsy.com/images/content/291 A guide to espresso terminology If you're new to the coffee industry and not yet familiar with lingo like 'extraction' and 'brew filter', then communicating with your co-workers is going to be a challenge. While you'll definitely learn a lot from listening to and observing your fellow baristas, it can help to have someone run t... https://www.typsy.com/player?id=291 261 2016-10-31T01:59:24+00:00 yes yes no https://www.typsy.com/lessons/how-to-manage-conflict-between-staff https://images.typsy.com/images/content/292 How to manage conflict between staff As a manager, you’re going to have to deal with conflict between staff occasionally. In these situations, offense is your best defense – find solutions early before the situation escalates! Effectively dealing with conflict between staff will help your team work better together and make you a bet... https://www.typsy.com/player?id=292 148 2016-10-31T02:52:33+00:00 yes yes no https://www.typsy.com/lessons/how-body-language-differs-across-cultures https://images.typsy.com/images/content/293 How body language differs across cultures The unspoken communication that happens through body language is, much like spoken language, not the same in every culture. Social norms vary around the world, so what you may consider acceptable behavior might actually be frowned upon elsewhere. In our multicultural world, it's particularly impo... https://www.typsy.com/player?id=293 358 2016-10-31T03:35:03+00:00 yes yes no https://www.typsy.com/lessons/how-dose-impacts-espresso-extraction https://images.typsy.com/images/content/294 How dose impacts espresso extraction As a barista, mastering your espresso pulling technique is a must. You don't want to risk the sour and intense flavor that indicates an underextraction, or the bitter taste and thin texture of an overextraction. You want to get it just right! Pete Licata won the 2013 World Barista Championship wi... https://www.typsy.com/player?id=294 214 2016-11-07T05:53:25+00:00 yes yes no https://www.typsy.com/lessons/how-to-project-confidence-and-charisma https://images.typsy.com/images/content/295 How to project confidence and charisma Possessing confidence and charisma is vital in the hospitality industry. Without it, guests are not going to have trust in you or the products your business offers. If you project confidence and charisma, you show yourself to be trustworthy and to have focused intent, making it easier for custome... https://www.typsy.com/player?id=295 240 2016-11-07T05:56:28+00:00 yes yes no https://www.typsy.com/lessons/having-difficult-conversations-with-your-staff https://images.typsy.com/images/content/296 Having difficult conversations with your staff Great managers don't shy away from difficult conversations with staff. As a leader, you have to be able to give feedback that helps your staff improve when they are struggling. The objective of these difficult conversations shouldn't be to punish your staff, but rather to find solutions to proble... https://www.typsy.com/player?id=296 227 2016-11-07T05:58:33+00:00 yes yes no https://www.typsy.com/lessons/how-to-build-trust-over-the-phone https://images.typsy.com/images/content/297 How to build trust over the phone Body language gives us clues about how others think and feel about us. In hospitality, using positive body language is a great way to build trust among guests. However, when you're communicating over the phone to take a reservation or answer queries, customers can't see your face and it can be ha... https://www.typsy.com/player?id=297 281 2016-11-13T22:55:48+00:00 yes yes no https://www.typsy.com/lessons/how-to-build-a-harassment-free-workplace https://images.typsy.com/images/content/298 How to build a harassment-free workplace As a manager, you have the power to create a safe and positive work environment in which staff appreciate working together and respect one another. You have to develop this culture from the get-go and reinforce the message regularly, not only in your staff training, but through your actions as we... https://www.typsy.com/player?id=298 190 2016-11-14T02:04:13+00:00 yes yes no https://www.typsy.com/lessons/how-to-write-a-job-advertisement https://images.typsy.com/images/content/299 How to write a job advertisement When you're looking for a new employee, it's important to remember that you're competing with other hospitality businesses in your area. That means you want to create a job ad that stands out so you can attract the best possible candidates! In this lesson, HR manager Rowena Carter will teach you ... https://www.typsy.com/player?id=299 249 2016-11-15T03:48:59+00:00 yes yes no https://www.typsy.com/lessons/how-to-read-body-language-during-an-interview https://images.typsy.com/images/content/300 How to read body language during an interview Having the ability to read body language during a job interview is a massive help - it'll save you time and money by helping you pick the person who is actually right for the job, not just the person who has the best-looking resume. Mark Bowden is a world-renowned body language expert who has coa... https://www.typsy.com/player?id=300 275 2016-11-21T11:36:08+00:00 yes yes no https://www.typsy.com/lessons/how-to-find-the-best-job-candidates https://images.typsy.com/images/content/301 How to find the best job candidates Due to the volatile nature of the industry, hospitality businesses can experience a lot of staff turnover. That's why it helps to have a hiring strategy in place before you even have to look for a new person. You don't always know how long it's going to take to find a new employee, or where you'r... https://www.typsy.com/player?id=301 239 2016-11-21T11:53:29+00:00 yes yes no https://www.typsy.com/lessons/how-distribution-impacts-espresso-extraction https://images.typsy.com/images/content/302 How distribution impacts espresso extraction Not only is an espresso one of the most commonly ordered coffees in the world, but it's also the foundation for most other popular coffees, including the cappuccino and the long black. In other words, before you master any other drink as a barista, you should be mastering the espresso! There are ... https://www.typsy.com/player?id=302 244 2016-11-21T12:11:40+00:00 yes yes no https://www.typsy.com/lessons/lisa-chatham-the-passionate-ceo-of-green-heart-foods https://images.typsy.com/images/content/303 The passionate CEO of Green Heart Foods Lisa Chatham is the founder and CEO of Green Heart Foods. From a home kitchen start, Green Heart Foods has evolved into a multi-million dollar catering business in San Francisco. As someone who has spent her entire working life in the restaurant industry, Lisa always wanted to pursue a career tha... https://www.typsy.com/player?id=303 308 2016-11-29T01:18:46+00:00 yes yes no https://www.typsy.com/lessons/drew-kulsveen-the-master-of-willett-bourbon https://images.typsy.com/images/content/304 The master of Willett Bourbon Drew Kulsveen is the Master Distiller at Willett Distillery in Bardstown, Kentucky. Drew's family has been making bourbon for 150 years, so they know a thing or two about a good drop, and people from all over the world make the trek to the distillery to see the process unfold! In this mentor sess... https://www.typsy.com/player?id=304 213 2016-12-12T23:57:08+00:00 yes yes no https://www.typsy.com/lessons/the-ingredients-of-beer https://images.typsy.com/images/content/305 The ingredients of beer We humans are an interesting bunch. We mastered getting drunk well before we invented most other things! Way back when in ancient Sumer we discovered that the careful combination of water, malt and yeast makes for a good time. Then we added hops to the mix and perfected the recipe for beer as we ... https://www.typsy.com/player?id=305 177 2017-02-13T23:10:24+00:00 yes yes no https://www.typsy.com/lessons/how-beer-is-brewed https://images.typsy.com/images/content/306 How beer is brewed It's believed that our ancestors back in the early agrarian societies figured out how to brew beer by accident. Some of their crops got wet and were fermented by wild yeast in the air. They were quite impressed with the discovery and for generations since we've been brewing beer - and getting bet... https://www.typsy.com/player?id=306 292 2017-02-13T23:58:45+00:00 yes yes no https://www.typsy.com/lessons/how-to-pour-and-serve-a-beer https://images.typsy.com/images/content/307 How to pour and serve a beer Sometimes you pour the perfect pint, sometimes it's flat and sometimes it's all head. But if you've got a full keg and a clear line, there's no excuse for serving anything other than the best pour every time. And it's actually quite simple if you learn the tricks! Servers and bartenders, improve ... https://www.typsy.com/player?id=307 359 2017-02-14T00:38:02+00:00 yes yes no https://www.typsy.com/lessons/pilsner-beer-basics https://images.typsy.com/images/content/308 Pilsner beer basics What is pilsner beer, you ask? Well, for starters, it's the only beer with an actual birth date! It came into the world on the 5th of October 1842 after locals had decided they'd had enough of the poor quality top-fermented beers they were being sold. A young Bavarian brewer took on the challenge... https://www.typsy.com/player?id=308 193 2017-02-14T01:12:18+00:00 yes yes no https://www.typsy.com/lessons/pale-ale-and-ipa-basics https://images.typsy.com/images/content/309 Pale ale and IPA basics In a contemporary world dominated by craft beer, the humble pale ale has become all the rage. This style pays homage to beer's champion ingredient - hops! But while the craft beer industry may have given this style its turn in the spotlight, pale ales have actually existed for over 300 years. Tha... https://www.typsy.com/player?id=309 234 2017-02-14T01:25:39+00:00 yes yes no https://www.typsy.com/lessons/wheat-beer-basics https://images.typsy.com/images/content/310 Wheat beer basics If you're wondering what wheat beer is, you're not alone. In Germany and the Netherlands wheat beer brewing is all the rage, but it's much less known elsewhere in the world and only in recent years has it gained popularity in England. Much like bourbon is made with a grain mixture dominated by co... https://www.typsy.com/player?id=310 332 2017-02-14T02:59:48+00:00 yes yes no https://www.typsy.com/lessons/porter-and-stout-beer-basics https://images.typsy.com/images/content/311 Porter and stout beer basics The porter vs stout beer debate rages on as the two names are often interchangeably used on labels today. But in the wonderful world of beer, history matters. There would be no stout if the porter hadn't first been invented. And the invention of the porter took Britain by storm; so much so that p... https://www.typsy.com/player?id=311 350 2017-02-14T04:08:29+00:00 yes yes no https://www.typsy.com/lessons/beer-myths-and-misconceptions https://images.typsy.com/images/content/312 Beer myths and misconceptions Like so many other great inventions, beer has been the subject of many an urban myth about its properties and effects. But these beer myths are often total misconceptions that have no place in an age of easily accessible information. As food and beverage enthusiasts and hospitality professionals,... https://www.typsy.com/player?id=312 243 2017-02-14T04:25:56+00:00 yes yes no https://www.typsy.com/lessons/beer-terminology-and-acronyms https://images.typsy.com/images/content/313 Beer terminology and acronyms Learning jargon is part and parcel of mastering any topic. Jargon doesn't just help you navigate conversations with experts and enthusiasts, it gives your voice authority on the topic as well! So if you want to become an expert in all things hoppy and bitter, getting your head around beer termino... https://www.typsy.com/player?id=313 278 2017-06-01T00:09:46+00:00 yes yes no https://www.typsy.com/lessons/how-to-taste-and-appreciate-beer https://images.typsy.com/images/content/314 How to taste and appreciate beer There's a big difference between knocking back pints at your local on a Saturday night and really appreciating an ale or a lager. Both are going to be thoroughly enjoyable experiences because let's face it, things can't go all that wrong when you're drinking beer! But long gone are the days when ... https://www.typsy.com/player?id=314 344 2017-02-14T23:14:21+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-beer-recommendations https://images.typsy.com/images/content/315 How to make beer recommendations Nothing will let a customer down as quickly as your inability to make a solid recommendation. When a guest is unsure of what they're after, they expect your expertise to guide them. When it comes to beer, you're going to be asked for recommendations by novices, enthusiasts, and experts - so it's ... https://www.typsy.com/player?id=315 245 2017-02-14T23:16:50+00:00 yes yes no https://www.typsy.com/lessons/the-history-of-bourbon https://images.typsy.com/images/content/316 The history of bourbon Did you know that not all whiskey is bourbon, but all bourbon is indeed whiskey? If you're confused at this point and perhaps thinking, "Isn't Bourbon just a county in Kentucky?" you've come to the right place. Whiskey classifications can be tricky, so to help clear things up, we've got a history... https://www.typsy.com/player?id=316 196 2017-03-02T02:17:17+00:00 yes yes no https://www.typsy.com/lessons/the-rise-of-bourbon-in-american-cocktail-culture https://images.typsy.com/images/content/317 The rise of bourbon in American cocktail culture With the emergence of craft cocktail culture, bourbon has become a dominant player in the American bar scene and this has had a global effect as well! The sweet taste of bourbon has overtaken the spice and bitterness of other base spirits in cocktails. At the same time, a new trend has emerged, w... https://www.typsy.com/player?id=317 184 2017-03-02T02:21:56+00:00 yes yes no https://www.typsy.com/lessons/from-grain-to-glass-how-whiskey-is-made https://images.typsy.com/images/content/318 From grain to glass: how whiskey is made Humans have been enjoying whiskey for so long that this wonderful and complex spirit had already achieved mass appeal by the 15th century! The process of making whiskey hasn't changed too much since its creation, either. The magic happens mostly in the barrels, but each stage of the process has t... https://www.typsy.com/player?id=318 478 2017-03-02T02:25:35+00:00 yes yes no https://www.typsy.com/lessons/how-barrel-aging-affects-whiskey https://images.typsy.com/images/content/319 How barrel aging affects whiskey The beauty and complexity of a fine whiskey lie in the maturation process. The oak barrels in which whiskey ages for years and years have a massive impact on the final flavor of the spirit. And much like wine, picking the right barrel in which to let the clear spirit mature into whiskey is a cruc... https://www.typsy.com/player?id=319 191 2017-03-02T02:29:47+00:00 yes yes no https://www.typsy.com/lessons/the-most-popular-whiskey-brands https://images.typsy.com/images/content/320 The most popular whiskey brands When it comes to picking a good whiskey, there isn't a one size fits all approach. While some may argue that only the finest, oldest single malts are the way to go, others will argue that nothing beats a tried and tested blend by a big brand. In the hospitality industry, it all comes down to what... https://www.typsy.com/player?id=320 246 2017-03-02T02:37:22+00:00 yes yes no https://www.typsy.com/lessons/understanding-the-different-types-of-whiskey https://images.typsy.com/images/content/321 Understanding the different types of whiskey Whiskey is made all over the world and each region produces a different and distinct flavor profile. It can be pretty daunting to get your head around the peaty tastes of Islay single malts or the smooth sweetness of Kentucky bourbon if you're new to the wonderful world of whiskey. But don't worr... https://www.typsy.com/player?id=321 230 2017-03-02T02:39:47+00:00 yes yes no https://www.typsy.com/lessons/a-guide-to-whiskey-glasses https://images.typsy.com/images/content/322 A guide to whiskey glasses Choosing the right glass in which to serve a drink is one of the essential parts of great bartending - no one wants to drink wine from a pint glass or lager from a coupe! When it comes to whiskey specifically, you might be surprised to learn that there is more than one type of glass to choose fro... https://www.typsy.com/player?id=322 144 2017-03-02T02:42:18+00:00 yes yes no https://www.typsy.com/lessons/how-to-talk-about-whiskey-flavor https://images.typsy.com/images/content/323 How to talk about whiskey flavor Tasting whiskey and talking about its complex flavor profiles can be pretty daunting for a whiskey novice. But in the hospitality industry, it's important to know your product and get the vocabulary down pat when you're making recommendations to customers. And thankfully, the process of training ... https://www.typsy.com/player?id=323 550 2017-03-02T02:44:43+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-an-old-fashioned https://images.typsy.com/images/content/324 How to make an Old Fashioned Legend has it that the first Old Fashioned was created way back in the 1880s in Kentucky by a bourbon distiller. This cocktail packs a punch and has withstood the test of time, remaining a crowd favorite to this day. What you'll learn in the How to make an Old Fashioned lesson Get the recipe and ... https://www.typsy.com/player?id=324 116 2017-03-02T02:46:31+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-manhattan https://images.typsy.com/images/content/325 How to make a Manhattan The Manhattan is one of the classic cocktails every bartender should be familiar with, dating back to the 1880s. Although the history of the cocktail is still disputed, its name is derived from the New York borough in which it is believed to have originated. What you'll learn in the How to make a... https://www.typsy.com/player?id=325 87 2017-03-02T02:48:04+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-sazerac https://images.typsy.com/images/content/326 How to make a Sazerac The Sazerac originated in New Orleans and is believed to be one of the oldest American cocktail recipes. It is named after the brand of cognac that was its main ingredient back in the day! What you'll learn in the How to make a Sazerac lesson Get the recipe and technique down pat with help from b... https://www.typsy.com/player?id=326 103 2017-03-02T02:49:38+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-highball https://images.typsy.com/images/content/327 How to make a Highball The Highball is one of the most common ways that customers enjoy spirits at the bar - the non-alcoholic mixer turns strong spirits into easy-sipping drinks. The Highball is a particularly popular choice in Japan, one of the most prolific whiskey producing regions in the world. What you'll learn i... https://www.typsy.com/player?id=327 80 2017-03-02T02:52:09+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-remember-the-maine https://images.typsy.com/images/content/328 How to make a Remember the Maine Remember the Maine is a little Sazerac, a little Manhattan, and all delicious. It takes its name from a rallying cry that preceded the Spanish-American War, so you can expect that this cocktail packs a punch! What you'll learn in the How to make a Remember the Maine lesson Get the recipe and tech... https://www.typsy.com/player?id=328 113 2017-03-02T02:53:22+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-whiskey-sour https://images.typsy.com/images/content/329 How to make a Whiskey Sour Sours are among the oldest of cocktail recipes, known for the mixture of a strong spirit, a sweetener of your choice, and the sour element of lemon or lime - while an egg white in the mixture adds richness, without affecting the flavor. What you'll learn in the How to make a Whiskey Sour lesson G... https://www.typsy.com/player?id=329 175 2017-03-02T02:55:15+00:00 yes yes no https://www.typsy.com/lessons/essential-bartending-tools https://images.typsy.com/images/content/330 Essential bartending tools It can be pretty daunting stepping behind the bar for the first time, which is why getting familiar with the tools for bartending is an important first step. If you're up for the challenge of making wonderful cocktails that will impress your customers, it's time to understand the equipment that w... https://www.typsy.com/player?id=330 168 2017-03-10T00:21:46+00:00 yes yes no https://www.typsy.com/lessons/how-to-measure-cocktails https://images.typsy.com/images/content/331 How to measure cocktails One of the distinguishing features of a good bartender is attention to detail. This is especially important when it comes to measuring cocktail ingredients. A little extra here or a little less there can completely alter your recipe, while also making it difficult for your manager to keep track o... https://www.typsy.com/player?id=331 74 2017-03-10T00:29:43+00:00 yes yes no https://www.typsy.com/lessons/essential-cocktail-making-techniques https://images.typsy.com/images/content/332 Essential cocktail making techniques When you hear the word cocktail, you probably imagine a Boston Shaker being handled with impressive flair and shaken over the shoulder. But this isn't the only way to make a delicious mixed drink. To master the art of mixology, bartenders have to become familiar with the three classic cocktail-ma... https://www.typsy.com/player?id=332 466 2017-03-10T00:34:39+00:00 yes yes no https://www.typsy.com/lessons/how-to-garnish-cocktails https://images.typsy.com/images/content/333 How to garnish cocktails One of the most wonderful features of a cocktail is its garnish. Whether your drink comes with a sprig of mint, an olive, or even a colorful little umbrella, the garnish creates a perfect finishing touch. But it adds more than just aesthetic value to a drink. Picking the right garnish for a cockt... https://www.typsy.com/player?id=333 215 2017-03-10T00:47:57+00:00 yes yes no https://www.typsy.com/lessons/picking-the-right-ice-for-cocktails https://images.typsy.com/images/content/334 Picking the right ice for cocktails You might be thinking that ice is just frozen water that chills your drinks, but it is actually one of the most important ingredients in a cocktail - yet it's the one that's least talked about! Picking the ice that you use in a cocktail makes a huge difference to your drink, so it's important to ... https://www.typsy.com/player?id=334 89 2017-03-10T00:56:07+00:00 yes yes no https://www.typsy.com/lessons/the-cocktail-formula https://images.typsy.com/images/content/335 The cocktail formula When you are starting out as a bartender, the huge range of recipes and possibilities for new concoctions can seem pretty daunting. Luckily, mastering the art of cocktail making doesn't have to involve memorizing hundreds of drink recipes. It all comes down to learning the building blocks! In thi... https://www.typsy.com/player?id=335 145 2017-03-10T01:09:03+00:00 yes yes no https://www.typsy.com/lessons/the-sour-cocktail-formula https://images.typsy.com/images/content/336 The sour cocktail formula If you're a cocktail enthusiast, you've probably knocked back a whiskey sour at some point. Maybe even a sloe gin or pisco sour? The sour formula is one of the Cocktail 101 recipes that every bartender needs to be familiar with. Once you've got this formula down pat, you'll never have to worry ab... https://www.typsy.com/player?id=336 170 2017-03-10T01:23:28+00:00 yes yes no https://www.typsy.com/lessons/the-punch-cocktail-formula https://images.typsy.com/images/content/337 The punch cocktail formula The punch recipe is a little like sugar, spice, and all things nice - one of sour, two of sweet, three of strong, and four of weak! This classic cocktail formula is still used today, though many modern bartenders have altered it for contemporary tastes. In this online lesson for beginner bartende... https://www.typsy.com/player?id=337 134 2017-03-10T02:01:40+00:00 yes yes no https://www.typsy.com/lessons/how-to-keep-your-bar-clean https://images.typsy.com/images/content/338 How to keep your bar clean Bartenders are always in the public eye, which is why it's important to look professional. Customers love to see your skills on display and will often sit and chat while you work. Cleaning a bar may not be the most glamorous part of your job, but it's a crucial aspect - not just for the sake of y... https://www.typsy.com/player?id=338 58 2017-03-10T02:13:35+00:00 yes yes no https://www.typsy.com/lessons/the-life-of-a-modern-bartender https://images.typsy.com/images/content/339 The life of a modern bartender The recent cocktail renaissance has created a new type of bartender - and no, we're not talking about beards and suspenders. Gone are the days of bartenders doing shots at the bar with guests! The modern bartender is a professional who has brought hospitality to the forefront of bartending. In th... https://www.typsy.com/player?id=339 171 2017-03-10T02:19:08+00:00 yes yes no https://www.typsy.com/lessons/turning-bartending-into-a-career https://images.typsy.com/images/content/340 Turning bartending into a career Contemporary cocktail culture is challenging the notion of bartending as a dead-end job. It's no longer something that you do in between classes or before you embark on a different career path. The modern bartender is a professional developing a career in the hospitality industry, where there are... https://www.typsy.com/player?id=340 115 2017-03-10T02:24:16+00:00 yes yes no https://www.typsy.com/lessons/how-to-lift-something-heavy-like-a-keg- https://images.typsy.com/images/content/341 How to lift something heavy (like a keg) Working in the hospitality industry can be very taxing on the body, especially because heavy lifting is often a demand of the job - and if it's not carried out properly it can cause strain and injury. Whether you're having to move kegs through the bar or carry boxes to the stockroom, heavy liftin... https://www.typsy.com/player?id=341 120 2017-03-30T00:01:46+00:00 yes yes no https://www.typsy.com/lessons/how-to-properly-shake-a-cocktail https://images.typsy.com/images/content/342 How to properly shake a cocktail The first time you made a cocktail you were probably wondering if you were shaking correctly - but you were most likely thinking about the impact of the shakes on the drink, not on your arms! Hospitality workers engage in a lot of repetitive movements that can lead to strain and injury in the lon... https://www.typsy.com/player?id=342 89 2017-03-30T00:31:14+00:00 yes yes no https://www.typsy.com/lessons/how-to-properly-hold-a-tray https://images.typsy.com/images/content/343 How to properly hold a tray Hospitality workers engage in a lot of repetitive movements that can lead to strain and injury in the long term, but this can be prevented by learning how to move safely in the workplace. While you may not think of carrying trays as a health and safety issue, if it's not done correctly it can hav... https://www.typsy.com/player?id=343 89 2017-03-30T00:45:34+00:00 yes yes no https://www.typsy.com/lessons/how-to-maintain-good-posture-as-a-server https://images.typsy.com/images/content/344 How to maintain good posture as a server When you work in the hospitality industry, you spend long hours on your feet, which means that having good posture is a priority. Learning how to stand and move correctly for the demands of your job is really important for maintaining a long and healthy career in this industry. Leandra Rouse is a... https://www.typsy.com/player?id=344 129 2017-03-30T01:34:32+00:00 yes yes no https://www.typsy.com/lessons/how-to-wind-down-after-a-shift-as-a-server https://images.typsy.com/images/content/345 How to wind down after a shift as a server Winding down after a shift in the hospitality industry is an essential step towards improving your well-being at work. Hospitality work is fast-paced and often high-stress, not to mention you're working long shifts at odd hours, which can make it hard to maintain a regular sleeping pattern. Prior... https://www.typsy.com/player?id=345 196 2017-03-30T01:43:50+00:00 yes yes no https://www.typsy.com/lessons/post-shift-stretching-exercises https://images.typsy.com/images/content/346 Post-shift stretching exercises Working in the hospitality industry takes a toll on the body. At the end of a long shift on your feet, it's important to let your body know it's time to relax. Looking after your body and responding to its needs will prevent injury in the long term and help you maintain a long and prosperous care... https://www.typsy.com/player?id=346 644 2017-03-30T01:53:31+00:00 yes yes no https://www.typsy.com/lessons/what-to-eat-during-a-shift-as-a-server https://images.typsy.com/images/content/347 What to eat during a shift as a server Eating healthy meals during work hours can be difficult for anyone, but it's a particular challenge in the hospitality industry. The long shifts worked at irregular hours can make it hard to take in the right nutrients for sustained energy. Not to mention it's hard to pass up on getting fed at wo... https://www.typsy.com/player?id=347 336 2017-03-30T01:59:45+00:00 yes yes no https://www.typsy.com/lessons/pre-shift-stretching-exercises https://images.typsy.com/images/content/348 Pre-shift stretching exercises If you want to improve your well-being at work, getting your body ready to face the day ahead is the crucial first step. This is especially important in the hospitality industry because of the physical demands of the work - every shift feels like running a marathon, so warming up beforehand is a ... https://www.typsy.com/player?id=348 525 2017-06-01T03:14:25+00:00 yes yes no https://www.typsy.com/lessons/how-to-strengthen-your-wrists-as-a-server https://images.typsy.com/images/content/349 How to strengthen your wrists as a server Discover effective techniques to strengthen your wrists for servers and enhance your performance. Learn how you can improve endurance, prevent injuries, and excel in serving with our comprehensive lesson on wrist strengthening. https://www.typsy.com/player?id=349 148 2017-03-30T02:42:58+00:00 yes yes no https://www.typsy.com/lessons/the-best-shoulder-exercises-for-servers https://images.typsy.com/images/content/350 The best shoulder exercises for servers Working in the hospitality industry is physically demanding, which is why it's so important to pay particular attention to your health and safety. Lifting heavy items and carrying trays during a long shift can be very strenuous on the body, especially if the weight isn't carried correctly. But yo... https://www.typsy.com/player?id=350 260 2017-03-30T02:52:52+00:00 yes yes no https://www.typsy.com/lessons/the-best-back-exercises-for-servers https://images.typsy.com/images/content/351 The best back exercises for servers It might seem like working in the hospitality industry goes hand in hand with a sore back, but it's actually a preventable problem! You're spending long shifts on your feet - picking, lifting, turning, and moving (and if we're being honest, probably not wearing the best shoes). Backaches are boun... https://www.typsy.com/player?id=351 477 2017-03-30T03:15:07+00:00 yes yes no https://www.typsy.com/lessons/how-to-clear-glassware-from-a-table https://images.typsy.com/images/content/353 How to clear glassware from a table Good table service etiquette has to cover every aspect of the dining experience. Clearing glassware from a table should be done with the same elegance as serving drinks. And of course, with the same considerations too - no drinks spilling or glasses smashing while you're tableside! Hospitality co... https://www.typsy.com/player?id=353 91 2017-04-17T23:24:09+00:00 yes yes no https://www.typsy.com/lessons/tips-for-pouring-drinks-consistently https://images.typsy.com/images/content/354 Tips for pouring drinks consistently Perfecting your pouring technique will help you become more confident as a server. When you're serving beverages tableside you want to get the pour right every time to avoid sending the liquids flying onto the table or (gasp) onto your guests! If there's one thing you want to avoid as a server, i... https://www.typsy.com/player?id=354 247 2017-04-17T23:32:06+00:00 yes yes no https://www.typsy.com/lessons/serving-cocktails-beer-and-champagne https://images.typsy.com/images/content/355 Serving cocktails, beer, and champagne Pouring beverages tableside displays confidence and elegance to your guests. But if you do it incorrectly, it can lead to spills, splashes, and very awkward moments of service that are best avoided. When bubbles are involved it can be especially hard to pour confidently in front of a guest. That'... https://www.typsy.com/player?id=355 201 2017-04-17T23:38:16+00:00 yes yes no https://www.typsy.com/lessons/how-to-serve-water-to-guests https://images.typsy.com/images/content/356 How to serve water to guests It may seem like a no-brainer, but pouring water is one of the earliest displays of your skill as a server, so you want to make sure you get it right for every guest. It has to be done with confidence and without spills, splashes, or ice cubes flying onto the table. Hospitality consultant and edu... https://www.typsy.com/player?id=356 123 2017-04-17T23:41:09+00:00 yes yes no https://www.typsy.com/lessons/tips-for-properly-handling-glassware https://images.typsy.com/images/content/357 Tips for properly handling glassware Handling glassware in a restaurant should always be done with the utmost care. Glassware is delicate and can easily smash, which is expensive for your venue, annoying for you to clean up and of course, potentially dangerous! But a server's glass etiquette also makes an impression on guests becaus... https://www.typsy.com/player?id=357 331 2017-04-17T23:52:10+00:00 yes yes no https://www.typsy.com/lessons/properly-handling-restaurant-tableware https://images.typsy.com/images/content/358 Properly handling restaurant tableware Handling silver and china correctly sends a strong message of care and professionalism to your guests. It doesn't just tell your customers that you care about the details of their dining experience, but also that you have taken the time to learn the correct etiquette. Hospitality consultant and e... https://www.typsy.com/player?id=358 271 2017-04-18T00:23:53+00:00 yes yes no https://www.typsy.com/lessons/how-to-clear-a-table https://images.typsy.com/images/content/359 How to clear a table When working in a restaurant, it's important to learn proper table clearing etiquette. When exercised with confidence, it shows guests that you are a dedicated professional and it ensures you don't intrude on their dining experience. Because clearing tables is something you'll have to do regularl... https://www.typsy.com/player?id=359 302 2017-04-18T00:25:49+00:00 yes yes no https://www.typsy.com/lessons/how-to-carry-multiple-plates https://images.typsy.com/images/content/360 How to carry multiple plates Learning how to carry multiple plates is an essential skill for servers. You'll be hard-pressed to find a job in a restaurant if you don't possess this skill. If you aren't confident carrying more than one or two plates at a time, you'll never be as speedy and efficient on the floor as someone wh... https://www.typsy.com/player?id=360 76 2017-04-18T00:40:28+00:00 yes yes no https://www.typsy.com/lessons/how-to-hold-a-tray https://images.typsy.com/images/content/361 How to hold a tray The tray is a server's best friend, allowing you to carry many items easily through the dining room. But if you're not carrying your tray correctly, you run the risk of fumbling for the right drink in front of a guest - or even worse, spilling drinks into your guests' laps and sending glass shard... https://www.typsy.com/player?id=361 70 2017-04-18T00:43:04+00:00 yes yes no https://www.typsy.com/lessons/table-service-etiquette https://images.typsy.com/images/content/362 Table service etiquette To have great table service etiquette, it's important to ensure your guests' tables only contain what they need for each meal and that you clear any mess away. But this has to happen in an unobtrusive manner, otherwise, you are interrupting your guests more than you're helping them! Learning how ... https://www.typsy.com/player?id=362 122 2017-04-18T00:50:03+00:00 yes yes no https://www.typsy.com/lessons/serving-ladies-first-or-not- https://images.typsy.com/images/content/363 Which guest to serve first The ladies first rule is common practice in many areas of interaction, not just in the hospitality industry - we've all experienced it at some point, whether opening doors or taking drink orders. While many find the rule old-fashioned, it is still practiced in many restaurants. If you find yourse... https://www.typsy.com/player?id=363 111 2017-04-18T00:53:56+00:00 yes yes no https://www.typsy.com/lessons/how-to-serve-food-correctly https://images.typsy.com/images/content/364 How to serve food correctly Outstanding service relies on learning the best serving etiquette and understanding why it matters. Wherever you find yourself working, you can guarantee that knowing the tried and true practices of the hospitality industry will be a massive benefit to your career - not just to help you provide g... https://www.typsy.com/player?id=364 164 2017-04-18T01:03:21+00:00 yes yes no https://www.typsy.com/lessons/how-to-interact-with-restaurant-guests https://images.typsy.com/images/content/365 How to interact with restaurant guests Great restaurant service starts with confidence. You have to be comfortable when interacting with a variety of customers because you never know who will walk into your venue. While this comes as a natural trait to some, it isn't always so easy for others. But thankfully, it's a skill that can be ... https://www.typsy.com/player?id=365 320 2017-04-18T01:14:07+00:00 yes yes no https://www.typsy.com/lessons/a-guide-to-restaurant-terminology https://images.typsy.com/images/content/366 A guide to restaurant terminology The longer you work in the hospitality industry, the more you find yourself slowly learning a new language - a unique lingo understood only by others who work in the same environment. While certain terms develop independently in venues and only make sense to staff there, other terms have, over ti... https://www.typsy.com/player?id=366 514 2017-04-18T01:18:20+00:00 yes yes no https://www.typsy.com/lessons/understanding-how-to-be-a-good-server https://images.typsy.com/images/content/368 Understanding how to be a good server Learning how to be a good server involves more than just perfecting your technique for carrying multiple plates. When you step onto the restaurant floor, you need to be in a mindset that puts customers first, ensuring each and every customer has a wonderful experience. Restaurant manager Jason Ja... https://www.typsy.com/player?id=368 144 2017-05-02T01:28:52+00:00 yes yes no https://www.typsy.com/lessons/discovering-what-service-means-to-you https://images.typsy.com/images/content/369 Discovering what service means to you In hospitality, we're always thinking about how to give great service in a rapidly changing industry. Beyond serving food and drinks, the best customer service in a restaurant aims to make the guest feel at home. As a server, you have the power to shape your guests' experiences and in turn, shape... https://www.typsy.com/player?id=369 293 2017-05-02T01:32:35+00:00 yes yes no https://www.typsy.com/lessons/staying-humble-in-a-service-role https://images.typsy.com/images/content/370 Staying humble in a service role The golden "do unto others" rule is one of the fundamental values of the hospitality industry. To be a good server in a restaurant, it is important that your demeanor matches your skills because in the eyes of your customers, a bad attitude is much less excusable than a dropped glass. Restaurant ... https://www.typsy.com/player?id=370 170 2017-05-02T01:35:13+00:00 yes yes no https://www.typsy.com/lessons/providing-service-with-integrity https://images.typsy.com/images/content/371 Providing service with integrity To provide your guests with the best experience in your restaurant, you have to practice integrity and authenticity in customer service. This means engaging with each table and paying attention to your customers with genuine care. Restaurant manager Jason James outlines how to provide good, hones... https://www.typsy.com/player?id=371 272 2017-05-02T01:37:44+00:00 yes yes no https://www.typsy.com/lessons/pushing-yourself-as-a-server https://images.typsy.com/images/content/372 Pushing yourself as a server Learning how to be a great server is a process that calls for ongoing education and recognition of yourself as an industry professional. As the primary contact for customers, you need to be well-versed in the goings-on of your venue, but also clued in to industry trends and practices. Restaurant ... https://www.typsy.com/player?id=372 275 2017-05-02T01:39:43+00:00 yes yes no https://www.typsy.com/lessons/communicating-properly-with-guests https://images.typsy.com/images/content/373 Communicating properly with guests Open and honest communication in a restaurant is one of the most crucial aspects of good service. Staff need to be aware of what's going on in each section of a restaurant so they can keep customers in the loop if anything goes wrong - but more importantly, constant communication is the best way ... https://www.typsy.com/player?id=373 119 2017-05-02T01:41:58+00:00 yes yes no https://www.typsy.com/lessons/offering-service-with-a-smile https://images.typsy.com/images/content/374 Offering service with a smile When you're working on the restaurant floor, it's important to provide service with a smile to make your guests feel comfortable and relaxed. No matter how good the food, drinks, or interior design of your venue may be, it won't save your guests' experiences if the servers have bad attitudes. Res... https://www.typsy.com/player?id=374 83 2017-06-01T01:43:47+00:00 yes yes no https://www.typsy.com/lessons/improving-your-knowledge-as-a-server https://images.typsy.com/images/content/376 Improving your knowledge as a server One of the most important traits to have as a server is a wealth of knowledge about the products your restaurant offers. But getting your menu knowledge up to scratch involves more than just memorizing the content. Restaurant manager Jason James shares his tips for improving your knowledge and st... https://www.typsy.com/player?id=376 430 2017-05-02T02:01:07+00:00 yes yes no https://www.typsy.com/lessons/using-teamwork-in-the-restaurant https://images.typsy.com/images/content/377 Using teamwork in the restaurant Running a restaurant is an exercise in teamwork. No one can do it alone, so it's crucial that servers make the most of the team they work with. You're all in this together with the same goal in mind - providing customers with the best experiences! Restaurant manager Jason James explains the impor... https://www.typsy.com/player?id=377 363 2017-05-02T02:04:51+00:00 yes yes no https://www.typsy.com/lessons/taking-pride-in-yourself-as-a-server https://images.typsy.com/images/content/378 Taking pride in yourself as a server As a server, the difference between simply taking orders and creating customer experiences comes down to how you approach the work that you do. If you choose to make the most of it and take pride in the wonderful work that you do, your customers will benefit as much as you. Restaurant manager Jas... https://www.typsy.com/player?id=378 294 2017-05-02T02:28:37+00:00 yes yes no https://www.typsy.com/lessons/how-to-think-about-dietary-restrictions https://images.typsy.com/images/content/379 How to think about dietary restrictions When you note that over 170 different foods have been reported to cause allergic reactions, you can safely assume that dealing with food allergies and dietary restrictions is going to be a big part of your job as a server. When you add unique diet choices to that, it becomes clear that you're bes... https://www.typsy.com/player?id=379 364 2017-05-16T00:32:25+00:00 yes yes no https://www.typsy.com/lessons/common-food-allergies-and-restrictions https://images.typsy.com/images/content/380 Common food allergies and restrictions Keeping up with all the emerging diet trends is a challenge, we know. But as a server, it's so important to have a good grasp of the most common food allergies and dietary choices. Many of your customers will be navigating your menu with this in mind, and if you're not conscientious about it, you... https://www.typsy.com/player?id=380 393 2017-05-16T00:34:43+00:00 yes yes no https://www.typsy.com/lessons/how-to-ask-about-dietary-restrictions https://images.typsy.com/images/content/381 How to ask about dietary restrictions If you're approaching your customers' dietary restrictions as a hassle, you're not just providing a bad customer experience - you're also not exercising those problem-solving muscles that can turn a challenge into an opportunity. Servers, this is your chance to skill up with a star instructor. Od... https://www.typsy.com/player?id=381 219 2017-05-16T00:37:11+00:00 yes yes no https://www.typsy.com/lessons/explaining-dietary-needs-to-kitchen-staff https://images.typsy.com/images/content/382 Explaining dietary needs to kitchen staff If you've taken the time and care to suss out the specific dietary requirements of your customers, you want to make sure that meals arrive exactly as you've promised. To guarantee your team in the kitchen will prepare that food to meet special dietary requirements, you need to be communicating cl... https://www.typsy.com/player?id=382 163 2017-05-16T00:39:27+00:00 yes yes no https://www.typsy.com/lessons/staying-ahead-as-a-restaurant-server https://images.typsy.com/images/content/383 Staying ahead as a restaurant server To provide your guests with the best possible experience, it's important that you know how to be a good server when it's busy, without panicking or slipping up. A great server knows how to keep a cool head during rush hour - and it's a skill that can be practiced and perfected! Restaurant manager... https://www.typsy.com/player?id=383 257 2017-06-19T05:37:37+00:00 yes yes no https://www.typsy.com/lessons/pauline-nguyen-red-lanterns-purpose-driven-restaurateur https://images.typsy.com/images/content/384 Red Lantern's purpose-driven restaurateur Pauline Nguyen is the owner of Red Lantern, which is the most awarded Vietnamese restaurant in the world. From an early age, Pauline learnt the value of grit and determination. Her family fled Vietnam as boat people, and spent a year in a Thai refugee camp before settling in Australia in the 1970... https://www.typsy.com/player?id=384 362 2017-06-05T06:04:55+00:00 yes yes no https://www.typsy.com/lessons/what-is-sake https://images.typsy.com/images/content/385 What is sake? While there are still disputes about the origins of sake, it is believed this Japanese rice wine dates back to the Nara period, between AD 710 and 794. Sake has played an important role in Japanese culture since, from religious ceremonies to entertainment. Today, this ancient drink is enjoying wi... https://www.typsy.com/player?id=385 248 2017-07-04T23:49:11+00:00 yes yes no https://www.typsy.com/lessons/how-to-recommend-sake-to-customers https://images.typsy.com/images/content/386 How to recommend sake to customers While sake has a very long and rich history, it is still quite a novelty in many parts of the world, so you'll definitely come across many customers who will ask for your opinion when ordering. Your customer service skills will really shine if you can help your customers decide the best sake to d... https://www.typsy.com/player?id=386 211 2017-07-05T00:22:43+00:00 yes yes no https://www.typsy.com/lessons/understanding-sake-classifications https://images.typsy.com/images/content/387 Understanding sake classifications Getting your head around the different sake terms and classifications can be a challenge if you're not familiar with the beverage, or if your Japanese is a little rusty. Luckily you don't have to master a new language before you can understand the different sake varieties - but you should develop... https://www.typsy.com/player?id=387 792 2017-07-05T00:27:27+00:00 yes yes no https://www.typsy.com/lessons/sake-ingredients https://images.typsy.com/images/content/388 Sake ingredients You only need four ingredients to make sake, but picking those ingredients carefully is crucial, because each has an impact on the final product you get to enjoy. In this lesson, sake sommelier and brewer Yoshihiro Sako explains why picking rice, water and yeast carefully makes a difference – and... https://www.typsy.com/player?id=388 303 2017-07-05T00:30:53+00:00 yes yes no https://www.typsy.com/lessons/the-sake-brewing-process https://images.typsy.com/images/content/389 The sake brewing process Sake brewing is a complex process that has been perfected over the centuries. With each step, the sake brewer has the opportunity to alter the flavor of the final product as the ingredients undergo changes – which is why precision at every step is crucial. In this lesson, sake sommelier and brewe... https://www.typsy.com/player?id=389 201 2017-07-05T00:33:03+00:00 yes yes no https://www.typsy.com/lessons/pairing-sake-with-food https://images.typsy.com/images/content/390 Pairing sake with food When it comes to food and drink pairings, you’re in luck with sake. You can match it to various flavor characteristics in different foods, use it as a palate cleanser, or even purposefully clash flavors to create new taste sensations. In this lesson, sake sommelier and brewer Yoshihiro Sako expla... https://www.typsy.com/player?id=390 206 2017-07-05T00:34:42+00:00 yes yes no https://www.typsy.com/lessons/a-short-history-of-vodka https://images.typsy.com/images/content/391 A short history of vodka If you're wondering what the most consumed spirit in the world is, you've come to the right place. Vodka tops that chart, sitting far ahead of the runner-up - rum. Russia, Poland and Ukraine are responsible for most of this consumption, but given that vodka is the national drink of Russia and Pol... https://www.typsy.com/player?id=391 194 2017-07-25T15:01:20+00:00 yes yes no https://www.typsy.com/lessons/how-to-conduct-a-vodka-tasting https://images.typsy.com/images/content/392 How to conduct a vodka tasting Whiskey, wine, tequila and beer tastings have been a regular feature in bars for some time, but vodka tastings are now a growing trend too. As common misconceptions about vodka are being busted, the wonderful intricacies of the spirit are becoming better recognized and appreciated. While vodka wa... https://www.typsy.com/player?id=392 237 2017-07-25T15:08:20+00:00 yes yes no https://www.typsy.com/lessons/how-to-recommend-vodka-to-customers https://images.typsy.com/images/content/393 How to recommend vodka to customers One of the surefire ways to win over your customers and get that tip jar overflowing is to make great recommendations. This is especially true when it comes to alcoholic beverages. Most people stick to what they know when ordering drinks in a restaurant or bar, so if you can use your knowledge to... https://www.typsy.com/player?id=393 253 2017-07-25T15:12:32+00:00 yes yes no https://www.typsy.com/lessons/how-to-infuse-vodka https://images.typsy.com/images/content/394 How to infuse vodka Flavored spirits are increasing in popularity so it's likely you've come across flavored vodka made by some of the biggest brands on the market - from the warming Autumn Butter Vodka made by 666 in the southernmost state in Australia, to the Peppermint Twist by Smirnoff, the top-selling vodka bra... https://www.typsy.com/player?id=394 180 2017-07-25T15:15:45+00:00 yes yes no https://www.typsy.com/lessons/a-guide-to-the-top-vodka-brands https://images.typsy.com/images/content/395 A guide to the top vodka brands With hundreds of different brands of vodka to choose from, it's tough enough deciding which bottles to stock behind the bar as a business owner. Making a decision about what to drink as a customer can be totally overwhelming. Given the huge variety of vodka brands to choose from, customers often ... https://www.typsy.com/player?id=395 243 2017-07-25T15:18:59+00:00 yes yes no https://www.typsy.com/lessons/a-guide-to-craft-vodka-brands https://images.typsy.com/images/content/396 A guide to craft vodka brands Craft distilleries have flourished around the world, in response to a growing trend that has seen customers become more discerning about what they consume. There has been an increase in demand for craft products - those made from locally sourced and organic ingredients, produced in small quantiti... https://www.typsy.com/player?id=396 189 2017-07-25T15:21:56+00:00 yes yes no https://www.typsy.com/lessons/a-guide-to-global-vodka-brands https://images.typsy.com/images/content/397 A guide to global vodka brands While vodka and Russia are almost synonymous, this wonderful spirit is actually the national drink of not only Russia, but Poland and Finland as well. These countries are part of the Vodka Belt, which also includes Ukraine and Belarus alongside most of the Nordic and Baltic states. But vodka is m... https://www.typsy.com/player?id=397 209 2017-07-25T15:24:47+00:00 yes yes no https://www.typsy.com/lessons/why-sake-should-be-on-your-menu https://images.typsy.com/images/content/398 Why sake should be on your menu Sake is an ancient drink that has been a part of Japanese culture for centuries. But it has existed in relative obscurity outside Japan until recently. The growing appreciation of traditional Japanese cuisine has brought sake into the spotlight, giving the beverage the kind of recognition it dese... https://www.typsy.com/player?id=398 345 2017-08-08T08:27:27+00:00 yes yes no https://www.typsy.com/lessons/tips-for-carrying-sake-in-your-restaurant https://images.typsy.com/images/content/399 Tips for carrying sake in your restaurant Given its versatility, sake is an excellent addition to any restaurant menu, no matter the cuisine. It also has a longer shelf life than wine once opened, which means you'll get the most bang for your buck out of it! In this lesson for restaurant managers, sake sommelier Yoshihiro Sako shares his... https://www.typsy.com/player?id=399 298 2017-08-08T08:31:55+00:00 yes yes no https://www.typsy.com/lessons/how-to-create-a-well-balanced-sake-menu https://images.typsy.com/images/content/400 How to create a well balanced sake menu Sake makes an excellent addition to any restaurant menu not only because it pairs wonderfully with food, but also because it gives your customers something exciting to try that isn't as common as wine or beer. If you're not too familiar with sake though, picking the best selection for your menu c... https://www.typsy.com/player?id=400 242 2017-08-08T08:35:24+00:00 yes yes no https://www.typsy.com/lessons/popular-sake-brands https://images.typsy.com/images/content/401 Popular sake brands While sake has been enjoyed in Japan for centuries, it is experiencing a resurgence in popularity today all around the world. This new interest has sparked a wave of artisanal sake brewing and the exploration of different methods of producing this ancient drink. In this lesson for restaurant mana... https://www.typsy.com/player?id=401 620 2017-08-08T08:38:05+00:00 yes yes no https://www.typsy.com/lessons/the-health-benefits-of-sake https://images.typsy.com/images/content/402 The health benefits of sake Sake on its own is a great addition to your restaurant menu as a delicious drink that is easy to pair with any cuisine. But on top of that, sake has a number of health benefits, and byproducts from the brewing process can be used for cooking! In this lesson for restaurant managers, sake sommelier... https://www.typsy.com/player?id=402 116 2017-08-08T08:40:00+00:00 yes yes no https://www.typsy.com/lessons/how-to-educate-your-staff-about-sake https://images.typsy.com/images/content/403 How to educate your staff about sake Serving sake in your restaurant is a definite winner, but if you've decided to add sake to your menu it's important to ensure your staff can suggest and serve it to customers with confidence and ease. In this lesson for restaurant managers, sake sommelier Yoshihiro Sako shares his pro tips for in... https://www.typsy.com/player?id=403 134 2017-08-08T08:41:58+00:00 yes yes no https://www.typsy.com/lessons/the-role-of-an-executive-chef https://images.typsy.com/images/content/453 The role of an executive chef What is the role of the executive chef? Click here to learn more about what it takes to be a great head chef, job responsibilities, leadership styles and more! https://www.typsy.com/player?id=453 172 2017-09-19T02:45:30+00:00 yes yes no https://www.typsy.com/lessons/what-does-an-executive-chef-do https://images.typsy.com/images/content/454 What does an executive chef do? Working your way up the hierarchy of a professional kitchen is no easy feat. If you're facing the possibility of a promotion to executive chef, you can rest assured you've displayed more than just culinary skills. But now that you'll be facing a new set of challenges, your best plan of action is ... https://www.typsy.com/player?id=454 225 2017-09-19T03:03:51+00:00 yes yes no https://www.typsy.com/lessons/effective-leadership-for-chefs https://images.typsy.com/images/content/455 Effective leadership for chefs An executive chef is the leader of a kitchen. Beyond your culinary abilities, as a head chef you have to ensure you're looking after the business and your team, too. You have to have clear goals in mind so you can keep your eye on the big picture. To nail all these new duties and responsibilities... https://www.typsy.com/player?id=455 158 2017-09-19T03:46:12+00:00 yes yes no https://www.typsy.com/lessons/how-to-be-a-great-communicator-as-a-chef https://images.typsy.com/images/content/456 How to be a great communicator as a chef The primary goal of quality communication is to bring attention to your intention. When you’re working in a fast paced environment, possessing the ability to communicate clearly and effectively is essential. As an executive chef, you have to be a great communicator. As the leader of a kitchen, yo... https://www.typsy.com/player?id=456 154 2017-09-19T04:00:35+00:00 yes yes no https://www.typsy.com/lessons/strategic-planning-for-chefs https://images.typsy.com/images/content/457 Strategic planning for chefs One of the most vital traits an executive chef needs to possess is big picture thinking. As the leader of a professional kitchen, you have to ensure you’re always acting proactively, not reactively. While your responsibilities may seem confined to the back of house, you should always have the cus... https://www.typsy.com/player?id=457 159 2017-09-19T04:08:23+00:00 yes yes no https://www.typsy.com/lessons/how-to-get-your-kitchen-staff-working-as-a-team https://images.typsy.com/images/content/458 How to get your kitchen staff working as a team Staff turnover is one of the biggest problems in the hospitality industry. As an executive chef, one of your key responsibilities will be to continuously develop your team. This will allow you to retain staff and get the most out of the individuals in your kitchen. Restaurant kitchens can be high... https://www.typsy.com/player?id=458 202 2017-09-19T04:15:27+00:00 yes yes no https://www.typsy.com/lessons/coaching-and-mentoring-your-kitchen-staff https://images.typsy.com/images/content/459 Coaching and mentoring your kitchen staff The executive chef is the leader of a kitchen, which means that your promotion to this role comes with a new set of responsibilities that go beyond culinary duties. As a head chef, your team should be your main priority. Developing a great team culture in the kitchen will reduce staff turnover an... https://www.typsy.com/player?id=459 141 2017-09-19T04:27:28+00:00 yes yes no https://www.typsy.com/lessons/kitchen-management-getting-your-systems-right https://images.typsy.com/images/content/460 Kitchen management - getting your systems right When you’re responsible for all the back of house activities, ordering and liaising with suppliers, and ensuring the business continues to be profitable, you have to ensure your systems are in order. As an executive chef, you’ll have your hands full with a new set of duties, so you want to make s... https://www.typsy.com/player?id=460 198 2017-09-19T04:33:40+00:00 yes yes no https://www.typsy.com/lessons/how-to-plan-a-menu https://images.typsy.com/images/content/461 How to plan a menu As an executive chef, you have to take a business approach to kitchen management. This means exercising big picture thinking when it comes to menu planning. Your restaurant’s menu can’t only be an exercise of your culinary craftsmanship. While that is an integral part, you also have to consider c... https://www.typsy.com/player?id=461 242 2017-09-19T04:39:57+00:00 yes yes no https://www.typsy.com/lessons/importance-of-customer-service-for-chefs https://images.typsy.com/images/content/462 Importance of customer service for chefs Whether working front of house or back of house, it can be easy to get bogged down in the work and forget to pay attention to what's happening in the rest of the venue. But once you're in a leadership position as an executive chef, you have to be aware of every part of the business. Everything yo... https://www.typsy.com/player?id=462 236 2017-09-19T04:45:35+00:00 yes yes no https://www.typsy.com/lessons/danielle-gjestland-wasabis-award-winning-restaurateur https://images.typsy.com/images/content/517 Wasabi's award-winning restaurateur Danielle Gjestland is the founder and co-owner of the acclaimed Japanese restaurant Wasabi. Opening the restaurant at just 24 years of age, Danielle has since opened Honeysuckle Hill Farm where Japanese ingredients are grown to service the restaurant, while food waste is composted using the Bokas... https://www.typsy.com/player?id=517 232 2017-10-24T01:09:24+00:00 yes yes no https://www.typsy.com/lessons/rob-wilson-food-waste-reimagined https://images.typsy.com/images/content/540 Food waste reimagined Rob Wilson is the CEO of Toast Ale. He has been advising Toast Ale since its creation in 2015 by Tristram Stuart, an expert on the environmental and social impacts of food production. Inspired by the Brussels Beer Project, Tristram founded Toast Ale to combat food waste by brewing beer from surpl... https://www.typsy.com/player?id=540 180 2017-11-19T00:05:57+00:00 yes yes no https://www.typsy.com/lessons/joanne-mckerchar-diageo-history-behind-the-product https://images.typsy.com/images/content/550 Diageo - History behind the product Joanne McKerchar is a Senior Archivist at the Diageo Archive in Scotland. As the archivist and historian for gins and malts, Joanne works with a team that collects and preserves the history and heritage of all Diageo-owned brands. Diageo is the world's leading alcoholic beverages company, represe... https://www.typsy.com/player?id=550 170 2017-12-03T05:26:14+00:00 yes yes no https://www.typsy.com/lessons/german-beer-history-and-culture https://images.typsy.com/images/content/553 German beer history and culture Beer is one of the oldest human inventions, with records of the first brews dating as far back as 7000BC. But while beer may have originated in ancient Sumer (the southernmost region of ancient Mesopotamia), today the beverage is almost synonymous with Germany. Beer is an integral part of German ... https://www.typsy.com/player?id=553 180 2017-12-12T13:45:19+00:00 yes yes no https://www.typsy.com/lessons/reinheitsgebot-german-beer-purity-law https://images.typsy.com/images/content/554 Reinheitsgebot: German beer purity law Germany is the biggest beer consumer in Europe and with 1400 breweries in the country, it’s one of the biggest beer producers in the world too! Beer also plays an important part in German culture. It should come as no surprise that Germany takes beer seriously. In fact, the ancient German beer pu... https://www.typsy.com/player?id=554 260 2017-12-12T13:51:06+00:00 yes yes no https://www.typsy.com/lessons/the-beer-brewing-process https://images.typsy.com/images/content/555 The beer brewing process In 1516 when the German beer purity law known as Reinheitsgebot came into effect, it specified that only three ingredients were allowed in beer: water, malt, hops. When beer brewing became a little more refined, yeast was also recognized as an essential ingredient. Beer brewing has, for the most ... https://www.typsy.com/player?id=555 382 2017-12-12T13:59:36+00:00 yes yes no https://www.typsy.com/lessons/the-german-beer-industry https://images.typsy.com/images/content/556 The German beer industry It's no secret that Germany loves its beer. Beer plays an important role in German culture and with 1400 breweries producing 95.8 million hectolitres of beer annually, beer also plays an important role in the German economy. Not to mention that German beers are also enjoyed worldwide. Germany is ... https://www.typsy.com/player?id=556 238 2017-12-12T14:05:39+00:00 yes yes no https://www.typsy.com/lessons/the-alcohol-content-of-german-beer https://images.typsy.com/images/content/557 The alcohol content of German beer As a server or bartender, it’s important to know the ABV of the beers you’re working with – not just for making recommendations to customers, but for monitoring the drunkenness levels of your patrons too! The alcohol content of beer differs across styles. On average, beer ABV sits between 4 and 6... https://www.typsy.com/player?id=557 174 2017-12-12T14:10:09+00:00 yes yes no https://www.typsy.com/lessons/german-beer-styles-pale-beers https://images.typsy.com/images/content/558 German beer styles: Pale beers Pale beers are crisp, refreshing beverages with a golden color that are widely enjoyed around the world. In Germany, this style encompasses the most beloved of German beers and the strongest ones too! Learn about this popular beer style in this lesson with Riegele's head brewer, Sebastian Priller... https://www.typsy.com/player?id=558 162 2017-12-12T14:19:06+00:00 yes yes no https://www.typsy.com/lessons/german-beer-styles-wheat-beers https://images.typsy.com/images/content/559 German beer styles: Wheat beers German wheat beer, or witbier , is a little bit different to the rest of the beer styles enjoyed in the country. Witbier is made with a large proportion of wheat relative to the amount of malted barley - at least 50%. In Germany, wheat beer is often enjoyed at breakfast time, which is why alcohol... https://www.typsy.com/player?id=559 202 2017-12-12T14:24:02+00:00 yes yes no https://www.typsy.com/lessons/german-beer-styles-dark-beers https://images.typsy.com/images/content/560 German beer styles: Dark beers The dark beer style is often misunderstood. Its color gives the impression of strong tastes and high alcohol content. But the dark beer style doesn't get its appearance from extra booze - instead, its malt is roasted at a higher temperature, which can result in beers with a black color! Dark beer... https://www.typsy.com/player?id=560 168 2017-12-12T14:32:00+00:00 yes yes no https://www.typsy.com/lessons/recommending-german-beers-to-customers https://images.typsy.com/images/content/561 Recommending German beers to customers As a server or bartender, making sincere and informed recommendations to customers is one of the surefire ways to provide great service and keep customers happy. As the face of the business, customers rely on your expertise when they ask “What beer do you recommend?” In this lesson, Sebastian Pri... https://www.typsy.com/player?id=561 271 2017-12-12T14:37:42+00:00 yes yes no https://www.typsy.com/lessons/german-beer-glasses https://images.typsy.com/images/content/562 German beer glasses Our complex sensory system allows us to enjoy the wonderful flavors and aromas of food and drinks. And by using certain glassware to direct these tastes and smells, we can truly enjoy the full flavor profiles of different drinks. Every drink calls for a different type of glass – and beer is no di... https://www.typsy.com/player?id=562 244 2017-12-12T14:42:12+00:00 yes yes no https://www.typsy.com/lessons/sebastian-priller-riegele-where-tradition-meets-innovation https://images.typsy.com/images/content/576 Riegele - Where tradition meets innovation Sebastian Priller is the head brewer at Riegele, a Bavarian brewery established in 1386 and named Best German Brewery in 2017. As one of the oldest breweries in the world, Riegele has been making award-winning beers for over 600 years. Given that beer is an integral part of German culture and tha... https://www.typsy.com/player?id=576 169 2018-01-17T02:24:03+00:00 yes yes no https://www.typsy.com/lessons/louis-tikaram-teamwork-makes-the-dream-work https://images.typsy.com/images/content/624 Teamwork makes the dream work Louis Tikaram has brought modern Asian cuisine to West Hollywood where he is the Executive Chef at E.P. & L.P. The talented Aussie-Fijian chef was named the 2014 Josephine Pignolet Young Chef of the Year by the Sydney Morning Herald after working in the Sydney restaurant scene. (In case you're wo... https://www.typsy.com/player?id=624 249 2018-02-21T09:00:44+00:00 yes yes no https://www.typsy.com/lessons/a-short-history-of-gin https://images.typsy.com/images/content/627 A short history of gin As well as being one of the world's finest spirits, bringing together blends of different herbs and botanicals, Gin also has an extremely interesting history. In this lesson about Gin, JJ Goodman takes you through a brief history of Gin and some of the memorable milestones that have shaped the in... https://www.typsy.com/player?id=627 226 2018-03-07T02:36:48+00:00 yes yes no https://www.typsy.com/lessons/how-gin-is-made https://images.typsy.com/images/content/628 How gin is made Do you know what botanicals go into your favorite Gin? Although Gin can consist of a number of herbs and botanicals, what makes Gin distinct is that the primary flavor must come from Juniper berries. In this lesson you will learn about the three core ingredients that gin is made from. JJ Goodman,... https://www.typsy.com/player?id=628 267 2018-03-07T03:08:33+00:00 yes yes no https://www.typsy.com/lessons/styles-of-gin https://images.typsy.com/images/content/629 Styles of gin Can you identify different styles of Gin according to their brand or taste? Although the Gin distillation process is similar for each style, the slightest change to a recipe can create a brand new flavor profile, and it’s important to grasp the often subtle differences. In this lesson for bartend... https://www.typsy.com/player?id=629 300 2018-03-07T03:14:28+00:00 yes yes no https://www.typsy.com/lessons/the-global-gin-market https://images.typsy.com/images/content/630 The global gin market While some forms of alcohol might make you think of a certain location or country, Gin is a global drink; it can be produced absolutely anywhere and the world has embraced it. Countries across Europe and the UK are the key players in the booming Gin market, with over 500 different styles and bran... https://www.typsy.com/player?id=630 217 2018-03-07T03:17:52+00:00 yes yes no https://www.typsy.com/lessons/how-to-recommend-gin-to-customers https://images.typsy.com/images/content/631 How to recommend gin to customers As a bartender or server, it's your job to guide customers through your bar or drinks list and ensure they are exposed to new products, brands and drinks. You need to not only be confident in selling a product, you also need to be knowledgeable about a range of brands and cocktails to build trust... https://www.typsy.com/player?id=631 219 2018-03-07T03:20:53+00:00 yes yes no https://www.typsy.com/lessons/serving-gin https://images.typsy.com/images/content/632 Serving gin When it comes to Gin, there is one cocktail that is served and created almost everywhere in the world: the classic Gin and tonic. This lesson, presented by JJ Goodman from the London Cocktail Club, zooms in on the humble Gin and tonic. From its origins as a remedy for British soldiers back in the... https://www.typsy.com/player?id=632 215 2018-03-07T03:23:18+00:00 yes yes no https://www.typsy.com/lessons/how-to-infuse-gin https://images.typsy.com/images/content/633 How to infuse gin When it comes to standing out from the crowd, bartenders who make the choice to infuse the Gin they serve with unique flavours are a bar above the rest. Whilst some customers are happy with the classic Gin and tonic, showing off your mixing and infusing skills is sure to impress and bring a certa... https://www.typsy.com/player?id=633 253 2018-03-07T03:26:03+00:00 yes yes no https://www.typsy.com/lessons/cameron-mckenzie-four-pillars-finding-your-craft-and-making-it-work https://images.typsy.com/images/content/634 Four Pillars - Finding your craft and making it work Cameron McKenzie is one of the co-founders and distillers at Four Pillars Gin in Victoria. His business partners, Stuart Gregor and Matt Jones together have formed what is now one of the few craft gin distilleries emerging in Australia. Inspired by the rise of boutique distilleries in North Ameri... https://www.typsy.com/player?id=634 201 2018-03-09T04:44:34+00:00 yes yes no https://www.typsy.com/lessons/the-history-of-guinness https://images.typsy.com/images/content/639 The history of Guinness You probably know it by its distinct colour and the reputation that follows it - that's right, we're talking about Guinness! The penultimate Irish brew, Guinness was first created by Arthur Guinness over 250 years ago in Dublin. From humble beginnings, Guinness is now brewed in almost 50 countrie... https://www.typsy.com/player?id=639 284 2018-03-15T23:45:56+00:00 yes yes no https://www.typsy.com/lessons/the-different-guinness-beers https://images.typsy.com/images/content/640 The different Guinness beers When you think of Guinness, it's likely that a fairly standard image comes to mind: a dark stout with a creamy head. That's the classic Guinness draught, and one of the most popular beers in the world. But it's not the only beer that the brand makes and sells. During this lesson, Stephen Kilculle... https://www.typsy.com/player?id=640 290 2018-03-16T00:04:14+00:00 yes yes no https://www.typsy.com/lessons/how-guinness-is-made https://images.typsy.com/images/content/641 How Guinness is made Can you identify the key ingredients involved in brewing Guinness? Although Guinness has been around for over 250 years, the company still uses the same ingredients and the same traditional brewing steps to brew the perfect pint. In this lesson for bartenders and servers, Stephen Kilcullen dives ... https://www.typsy.com/player?id=641 359 2018-03-16T00:07:44+00:00 yes yes no https://www.typsy.com/lessons/mastering-the-perfect-pour https://images.typsy.com/images/content/642 Mastering the perfect pour If you have spent time as a bartender or server, you will know that pouring the perfect beer isn't as easy as it might look. When it comes to mastering the perfect pour of Guinness, it's even trickier. In this lesson, Stephen Kilcullen hands over to Guinness beer sommelier Padraig Fox to explain ... https://www.typsy.com/player?id=642 147 2018-03-16T00:10:40+00:00 yes yes no https://www.typsy.com/lessons/pairing-guinness-and-food https://images.typsy.com/images/content/643 Pairing Guinness and food Ever wondered what kind of meal works best with a cold tall pint of Guinness? During this lesson, Stephen enlists the help of beer sommelier and pairing expert Ian Colgan to provide an introduction into combining the perfect Guinness with the perfect meal. He explains that the goal behind any pai... https://www.typsy.com/player?id=643 128 2018-03-16T00:13:23+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-french-75 https://images.typsy.com/images/content/679 How to make a French 75 When a cocktail is named after a French World War I era field gun, you know it will pack a punch or two. Originally made with cognac, the French 75 has evolved with the times and is now prepared primarily with gin and is a must for every cocktail list. Master the recipe and the techniques with he... https://www.typsy.com/player?id=679 144 2018-04-11T00:25:28+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-white-lady https://images.typsy.com/images/content/680 How to make a White Lady This lady in white is torn between two famous bartenders. On the one side there's Harry MacElhone, who's 1919 recipe originally called for crème de menthe. On the other side, there's Harry Craddock, who printed a recipe using gin for a dryer palate, in his renowned Savoy Cocktail Club Book (1930)... https://www.typsy.com/player?id=680 120 2018-04-11T02:24:24+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-clover-club https://images.typsy.com/images/content/681 How to make a Clover Club When the gentlemen of a Philadelphia-based lawyers' and writers' club needed a refreshment, they decided to create their own. Named after the 1882 Clover Club, this signature drink has been a favourite among authors and been immortalised by Julie Reiner's Brooklyn cocktail bar of the same name. M... https://www.typsy.com/player?id=681 138 2018-04-11T23:31:33+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-red-snapper https://images.typsy.com/images/content/682 How to make a Red Snapper When a man named Vincent Astor insisted that the Bloody Mary be changed due to its unseemly nature, the Red Snapper was born. A quick vodka substitute sees this not so fishy cocktail hit the mark on those lazy mornings when you need an instant hit. Master the recipe and the techniques with help f... https://www.typsy.com/player?id=682 148 2018-04-11T23:36:39+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-bramble https://images.typsy.com/images/content/683 How to make a Bramble This fruity classic derives its name from the winding nature that the liqueur takes when poured, as if dodging through brambles in late summer. Churned up by Dick Bradsell, aka The Cocktail King, this cocktail is arguably his most famous creation from his time at Fred's Club Soho in the 1980's. M... https://www.typsy.com/player?id=683 107 2018-04-11T23:39:40+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-southside https://images.typsy.com/images/content/684 How to make a Southside This evolution of the Mint Julep has been dubbed the mascot of the craft cocktail movement. Invented in 1886 at the Southside Sportsmen’s Club on Long Island, this timeless cocktail has gone on to inspire numerous bartenders around the world who all add their own unique twist. Master the recipe a... https://www.typsy.com/player?id=684 123 2018-04-11T23:41:30+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-gin-fizz https://images.typsy.com/images/content/685 How to make a Gin Fizz The Gin Fizz is one of the oldest cocktails in the history of mixed drinks and is known as the founder of 'Fizz' drinks (sours lengthened with soda). After becoming popular in the early 20th century, it's hard not to see why this cocktail has bubbled its way onto the classics list. Master the rec... https://www.typsy.com/player?id=685 123 2018-04-11T23:44:00+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-tom-collins https://images.typsy.com/images/content/686 How to make a Tom Collins Its origins are steeped in mystery with multiple tales on how it came about. The most popular is an out of control joke that soon turned into 'The Great Tom Collins Hoax of 1874'. The hoax saw a bartender name a drink after Tom Collins so anyone who entered the bar asking for him would, unknowing... https://www.typsy.com/player?id=686 137 2018-04-11T23:46:03+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-negroni https://images.typsy.com/images/content/687 How to make a Negroni Count Camillo Negroni walked into a bar and asked the bartender to add a jigger of gin to his favourite drink, the Americano. Bellissimo! The Negroni was born. Now, more than 100 years old, it remains one of Italy’s most famous cocktails. Master the recipe and the techniques with help from JJ Goo... https://www.typsy.com/player?id=687 101 2018-04-11T23:47:24+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-gin-martini https://images.typsy.com/images/content/688 How to make a Gin Martini Shaken or stirred invokes 007’s classic. Its origins are disputed, either it was stirred up at the Occidental Hotel where travellers would stop before heading to Martinez. Or, it was shaken at a prominent bar in Martinez where it was known as the ‘Martinez Special’. We leave it to you to decide. ... https://www.typsy.com/player?id=688 186 2018-04-11T23:49:30+00:00 yes yes no https://www.typsy.com/lessons/john-lawson-focusing-on-food-for-health https://images.typsy.com/images/content/708 Focusing on food for health John Lawson is the owner and head chef of the health-orientated restaurant FOOD by John Lawson in Essex, England. He has worked in numerous kitchens around the world and has trained under world-renowned chefs including Raymond Blanc and Gordon Ramsey. During his culinary adventures, John landed i... https://www.typsy.com/player?id=708 310 2018-05-03T01:31:11+00:00 yes yes no https://www.typsy.com/lessons/what-is-mise-en-place-and-why-is-it-important https://images.typsy.com/images/content/728 What is Mise en Place and why is it important? Pronounced 'meez-ahn-plahs', this French culinary term means having your workstation organized and ready to go before service starts. Anything from ingredients, to utensils and plates, will be arranged so you can find what you need when you need it without suffering from a kitchen meltdown. Exper... https://www.typsy.com/player?id=728 201 2018-05-17T19:00:00+00:00 yes yes no https://www.typsy.com/lessons/how-to-write-a-mise-en-place-plan https://images.typsy.com/images/content/729 How to write a mise en place plan When service starts things tend to move quickly, so you don't want to jump straight in and see things fall apart before they even start. That's why having a mise en place plan is important. The whole point of mise en place is having everything prepared before service starts. Having a plan in plac... https://www.typsy.com/player?id=729 190 2018-05-17T19:00:00+00:00 yes yes no https://www.typsy.com/lessons/how-to-keep-your-workplace-tidy-during-mise-en-place https://images.typsy.com/images/content/730 How to keep your workplace tidy during mise en place A cluttered workstation will mean a messy service that could end in disaster. That’s something we are sure you want to avoid! Even though cleaning your workplace will seem like a chore the benefits of keeping your area tidy are endless. An organized work area means you can avoid things such as cr... https://www.typsy.com/player?id=730 168 2018-05-17T19:00:00+00:00 yes yes no https://www.typsy.com/lessons/how-to-work-effectively-during-mise-en-place https://images.typsy.com/images/content/731 How to work effectively during mise en place So, you've got your task list ready to go but what comes next? First things first, get out everything you need so that you don't need to rush and get it later. Whether it's a spatula or a pinch of cumin, get it ready on your workstation so it's there for when service starts. Have a recipe which i... https://www.typsy.com/player?id=731 254 2018-05-17T19:00:00+00:00 yes yes no https://www.typsy.com/lessons/how-to-communicate-with-your-team-during-mise-en-place https://images.typsy.com/images/content/732 How to communicate with your team during mise en place You've got your workstation ready, but have you checked on your team? Service won't run smoothly if everyone else isn't ready. Communicating with your team to see if they need any help can make the difference between having one element on the plate and having every element on the plate. If you've... https://www.typsy.com/player?id=732 185 2018-05-17T19:00:00+00:00 yes yes no https://www.typsy.com/lessons/how-to-organize-your-station-ready-for-service https://images.typsy.com/images/content/733 How to organize your station ready for service Everyone is prepped and you're almost ready for the first docket to come into the kitchen. Now you just need to have everything in order. Start by making sure the tools and ingredients you need are ready and set out clearly to avoid confusion when things get busy. Like your knives to be in a spec... https://www.typsy.com/player?id=733 205 2018-05-17T19:41:10+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-the-host-in-hospitality https://images.typsy.com/images/content/817 The importance of the host in hospitality What is a host and why are they so important? Surely someone who just meets and greets guests isn't as essential as a waiter or chef? Think again! A host is the first point of call for a guest entering and staying at a restaurant - if a guest doesn't feel welcome they are sure to go elsewhere. A ... https://www.typsy.com/player?id=817 271 2018-07-02T08:27:48+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-hello-and-goodbye-in-hospitality https://images.typsy.com/images/content/818 The importance of 'hello' and 'goodbye' in hospitality Your venue has just opened, and your first guest is walking through the door. What do you do? Making a guest feel welcome in your venue once they step through the door can make them enjoy their experience or hate it. Sure, saying ‘hello’ and ‘goodbye’ may sound easy, but a lot of thought and plan... https://www.typsy.com/player?id=818 396 2018-07-02T08:32:53+00:00 yes yes no https://www.typsy.com/lessons/how-to-communicate-with-guests-in-person https://images.typsy.com/images/content/819 How to communicate with guests in person Saying hello is easy but when it comes to holding a conversation with strangers it can seem daunting. Start by breaking down the communication elements and soon you’ll see things are much easier than they seem. Look at the words you’ll use to communicate, the tone you use and your body language. ... https://www.typsy.com/player?id=819 435 2018-07-02T08:35:09+00:00 yes yes no https://www.typsy.com/lessons/how-to-communicate-with-guests-on-the-phone https://images.typsy.com/images/content/820 How to communicate with guests on the phone The phone starts ringing, you pick it up and it’s a potential guest. Using the phone may not be your forte but as a host, it’s one of the first introductions a guest will have with your venue. But, using the phone is restrictive. You can’t see who you are talking to, you can’t gauge their reactio... https://www.typsy.com/player?id=820 309 2018-07-02T08:37:48+00:00 yes yes no https://www.typsy.com/lessons/how-to-receive-guests-in-a-restaurant https://images.typsy.com/images/content/821 How to receive guests in a restaurant As a guest enters the restaurant the first person they are going to see is you – the host. How you receive guests with or without a reservation says volumes about how hospitable you are and your attention to detail. Prepare yourself, because being a host comes with a lot of tasks including checki... https://www.typsy.com/player?id=821 390 2018-07-02T08:39:18+00:00 yes yes no https://www.typsy.com/lessons/managing-guest-expectations-when-there-is-a-wait https://images.typsy.com/images/content/822 Managing guest expectations when there is a wait Your tables are filled but guests keep coming. This is a dilemma you’ll face on the regular and how you handle it will say a lot to your potential guests. Guests will either be fine with the wait – they can see you’re busy and it obviously reflects on your venues popularity – or they will be anno... https://www.typsy.com/player?id=822 464 2018-07-02T08:44:40+00:00 yes yes no https://www.typsy.com/lessons/how-to-seat-the-room https://images.typsy.com/images/content/823 How to seat the room Before your guests arrive you need to have your venue tables set up and ready to go. How you arrange your tables can affect how many guests you can fit in your venue and what experience guests will have. Figuring out a seating arrangement can take time and planning, but it can make the difference... https://www.typsy.com/player?id=823 269 2018-07-02T08:47:09+00:00 yes yes no https://www.typsy.com/lessons/how-to-seat-guests-in-a-restaurant https://images.typsy.com/images/content/824 How to seat guests in a restaurant The table is set and it’s time for your guests to take their seats. How will you get them there? The experience of walking through your restaurant can have a big effect on guests. They’ll be able to see what other guests are eating, how they are served, what the restaurant looks like and more. Gu... https://www.typsy.com/player?id=824 279 2018-07-02T08:49:41+00:00 yes yes no https://www.typsy.com/lessons/how-to-communicate-with-your-team-as-a-host https://images.typsy.com/images/content/825 How to communicate with your team as a host Your guests are settled and now it’s time for service to start. But who does what? As a host you need to not only be aware of your guests but also of which staff members control which sections of your venue. Know what information each staff member needs to make sure their job is completed well. F... https://www.typsy.com/player?id=825 236 2018-07-02T08:51:18+00:00 yes yes no https://www.typsy.com/lessons/welcome https://images.typsy.com/images/content/881 Welcome - Espresso coffee fundamentals Welcome to Espresso coffee fundamentals! In this online course you'll be learning all about espresso coffee - the beans, the grind, the dose and so much more. Ready to begin? https://www.typsy.com/player?id=881 52 2018-07-19T06:29:32+00:00 yes yes no https://www.typsy.com/lessons/what-is-espresso-coffee https://images.typsy.com/images/content/883 What is espresso coffee? It's not a bean. It's not a brand. It's not a make. So, what is it? Espresso, pronounced ess-presso, is one of the two main types of coffee brewing methods. Originating in Italy in the early 20th century, espresso coffee, compared to filter coffee, uses a smaller quantity of coffee beans, less wa... https://www.typsy.com/player?id=883 160 2018-07-19T06:35:45+00:00 yes yes no https://www.typsy.com/lessons/processing-and-roasting-coffee-beans https://images.typsy.com/images/content/884 Processing and roasting coffee beans Before you can make the perfect cup of coffee, you need to get the beans. Usually, they're delivered straight into your hands, ready to be ground. But have you ever thought about what happens prior to that? For coffee beans to be ready for baristas to work their magic, they need to be roasted. Th... https://www.typsy.com/player?id=884 209 2018-07-19T06:40:03+00:00 yes yes no https://www.typsy.com/lessons/storing-coffee-beans https://images.typsy.com/images/content/885 Storing coffee beans How you store your coffee beans can drastically affect the taste of your coffee. Most coffee beans come in a bag with a one-way valve, it may look useless, but this bag plays a pretty big role in making sure your coffee beans stay fresh. After being roasted, coffee beans store CO2 gas which is re... https://www.typsy.com/player?id=885 199 2018-07-19T06:41:34+00:00 yes yes no https://www.typsy.com/lessons/parts-of-an-espresso-machine https://images.typsy.com/images/content/886 Parts of an espresso machine It's a baristas best friend and the machine that makes things happen. The first time you see an espresso machine a few things could cross your mind: it looks like an alien spaceship, it sounds like a stovetop kettle, it comes in a range of sizes, and it has a variety of moving pieces. It may look... https://www.typsy.com/player?id=886 190 2018-07-19T06:46:59+00:00 yes yes no https://www.typsy.com/lessons/grinding-and-dosing-espresso-coffee https://images.typsy.com/images/content/887 Grinding and dosing espresso coffee Grinding espresso coffee beans sounds easy, but did you know that the size you grind the beans too affects the taste of your coffee? The perfect grind will be very fine, like sand, and will allow the water for the coffee to take 20-30 seconds to filter through. Once you've got your grind, you nee... https://www.typsy.com/player?id=887 191 2018-07-19T06:48:18+00:00 yes yes no https://www.typsy.com/lessons/distributing-and-tamping-espresso-coffee https://images.typsy.com/images/content/888 Distributing and tamping espresso coffee Your coffee basket is full, now you need to distribute the grind. Think of it like spreading butter on toast, you need it to be even, so things taste right. Once you've distributed the grind it's then time to tamp. You've probably seen baristas pressing on the grind with what looks to be a judge'... https://www.typsy.com/player?id=888 193 2018-07-19T06:49:47+00:00 yes yes no https://www.typsy.com/lessons/extracting-the-perfect-espresso-shot https://images.typsy.com/images/content/889 Extracting the perfect espresso shot Get ready, you're almost there! It's now time to add some liquid to the grind. Extraction means running water through the coffee grinds to get the flavor out. But before this can happen, you need to ensure you insert your handle correctly. Now that that step is done, you're ready to start extract... https://www.typsy.com/player?id=889 252 2018-07-19T06:51:53+00:00 yes yes no https://www.typsy.com/lessons/understanding-different-types-of-milk https://images.typsy.com/images/content/890 Understanding different types of milk Low fat, no fat, full cream, high calcium, high protein, soy, light, skim, omega 3? Confused? Milk comes in a variety of types and can have a big impact on the quality of flavor experienced when drinking coffee. When using different types of milk, you need to be aware that each variety handles he... https://www.typsy.com/player?id=890 168 2018-07-19T06:53:50+00:00 yes yes no https://www.typsy.com/lessons/stretching-and-texturing-milk https://images.typsy.com/images/content/891 Stretching and texturing milk Everyone likes making the creation, but no ones like the clean up after. To make things easier, ensure you are using the right equipment for what you are making. Got the equipment? Now it's time to stretch your milk. Stretching the milk is essentially heating the milk so it expands. Once it's exp... https://www.typsy.com/player?id=891 203 2018-07-19T06:55:23+00:00 yes yes no https://www.typsy.com/lessons/splitting-milk https://images.typsy.com/images/content/892 Splitting milk During slow periods, you may only need to make one coffee at a time. But during peak time, you could be making numerous coffees every minute. Instead of using a separate jug for each coffee, the easiest and quickest solution is using one jug for numerous coffees. When you prepare coffee using the... https://www.typsy.com/player?id=892 205 2018-07-19T06:57:03+00:00 yes yes no https://www.typsy.com/lessons/pouring-milk-to-make-espresso-drinks https://images.typsy.com/images/content/893 Pouring milk to make espresso drinks Practice makes for the perfect pour is what many baristas will tell you. Delivering the perfect coffee to your eager customer requires a few pouring techniques that you will need to master. Firstly, you need to ensure you have a continuous stream going from slow to fast to slow, then ensure the j... https://www.typsy.com/player?id=893 253 2018-07-19T06:58:35+00:00 yes yes no https://www.typsy.com/lessons/top-tips-for-espresso-service https://images.typsy.com/images/content/894 Top tips for espresso service Things can get heated when making coffee, and we're not just talking about the milk! With more than 10 years' experience in coffee, Hugh has some helpful tips to provide to ensure your coffee shift flows smoothly. In this lesson, learn some key coffee service tips to make your life as a barista e... https://www.typsy.com/player?id=894 122 2018-07-19T06:59:19+00:00 yes yes no https://www.typsy.com/lessons/cleaning-an-espresso-machine https://images.typsy.com/images/content/895 Cleaning an espresso machine Like any role in the hospitality industry, it's your responsibility to keep your work area clean and tidy. The espresso machine is your main point of call so learning how to keep it clean is important. A dirty machine can cause problems from bitter coffee to even worse disasters! Everyone will ha... https://www.typsy.com/player?id=895 210 2018-07-19T07:00:23+00:00 yes yes no https://www.typsy.com/lessons/conclusion https://images.typsy.com/images/content/896 Conclusion - Espresso coffee fundamentals Congrats! You've finished the Espresso coffee fundamentals course. Ready to test your skills? Complete the quiz and earn your certificate today.... https://www.typsy.com/player?id=896 53 2018-07-19T07:01:28+00:00 yes yes no https://www.typsy.com/lessons/welcome-espresso-coffee-drinks https://images.typsy.com/images/content/903 Welcome - Espresso coffee drinks Welcome to Espresso coffee drinks! In this online course, you'll be learning how to make some of the most popular espresso drinks including a latte, cappuccino, and long black. Ready to begin? https://www.typsy.com/player?id=903 37 2018-07-24T05:30:41+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-an-espresso https://images.typsy.com/images/content/904 How to make an espresso Espresso or short black, the name may change but the coffee and coffee bean count don't! Originating in Italy, this coffee is traditionally drunk stood at the coffee bar. Bellissimo! In this lesson learn what an espresso coffee is, how it is made and how to serve it. Who the Espresso coffee drink... https://www.typsy.com/player?id=904 50 2018-07-24T05:36:43+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-an-americano-long-black https://images.typsy.com/images/content/905 How to make an Americano/long black The long black, also known as the Americano, is thought to be first brewed up by American troops in Italy during WWII. The soldiers were known to add hot water to their coffee to recreate the filter coffee they knew and loved. In this lesson learn what a long black is, how to make it and how to s... https://www.typsy.com/player?id=905 60 2018-07-24T10:12:45+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-macchiato https://images.typsy.com/images/content/906 How to make a macchiato Up there with the coffee greats - espresso and cappuccino - the macchiato stems from baristas needing to show waiters the difference between an espresso and an espresso with milk. The name essentially means 'marked' or 'stained' and comes from the idea of marking straight espresso with a dash of ... https://www.typsy.com/player?id=906 79 2018-07-24T10:22:26+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-latte https://images.typsy.com/images/content/907 How to make a latte It's one of the most popular coffee drinks in the world and it's not just because it tastes great. Made by combining milk with espresso, the latte's popularity is ever increasing thanks to unique latte art and interesting flavors... broccoli latte anyone? In this lesson learn what a latte is, how... https://www.typsy.com/player?id=907 111 2018-07-24T10:28:03+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-piccolo-latte https://images.typsy.com/images/content/908 How to make a piccolo latte Think a latte but miniature. Thought to originate in Sydney, Australia, the piccolo latte features a smaller portion of espresso and milk to fit into its tiny cup. What's so great about it? Well, it's small, smooth and full-bodied and skips out on the acidity that is found in longer extractions. ... https://www.typsy.com/player?id=908 105 2018-07-24T10:32:32+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-flat-white-0m4ih https://images.typsy.com/images/content/909 How to make a flat white Like the pavlova, the flat white's origin is tied between Australia and New Zealand. Legend has it that both countries were confused, and improved upon, the European import of the cappuccino. Whoever cooked up this one, we're pretty glad they did! In this lesson learn what a flat white is, how to... https://www.typsy.com/player?id=909 97 2018-07-24T10:40:57+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-cappuccino-6twcg https://images.typsy.com/images/content/910 How to make a cappuccino No, it's not named after the Capuchin monkey. In fact, this coffee is named after a group of Italian monks called the capuchin! It's said that the color of the coffee closely resembled the color of the habit worn by the Capuchin friar. In this lesson learn what a cappuccino is, how to make it and... https://www.typsy.com/player?id=910 122 2018-07-24T11:05:06+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-mocha https://images.typsy.com/images/content/911 How to make a mocha A perfect blend of chocolate and coffee, this drink was first invented in America. The name derives from the port town of Mocha in Yemen which has been associated with coffee since its founding in the 1300s! In fact, the coffee bean is so rooted in the country's history that it even features on t... https://www.typsy.com/player?id=911 135 2018-07-24T11:09:59+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-an-iced-coffee https://images.typsy.com/images/content/912 How to make an iced coffee Perfect for those hot summer days when you need that coffee hit but not the coffee heat. The iced coffee has many origin stories, with links to Vienna and France. One surprising fact is that during the mid-90s, Starbucks and Pepsi partnered up to release a carbonated version of the drink. It was ... https://www.typsy.com/player?id=912 157 2018-07-24T11:17:40+00:00 yes yes no https://www.typsy.com/lessons/making-takeaway-espresso-drinks https://images.typsy.com/images/content/913 Making takeaway espresso drinks Small, regular, large? Plastic, bio-degradable, paper? Takeaway coffee cups come in a variety of sizes, shapes and product types. Learning how to recognize the amount of coffee and milk needed to ensure each of your customers are happy can be a challenge and can often leave you scratching your he... https://www.typsy.com/player?id=913 204 2018-07-24T11:21:22+00:00 yes yes no https://www.typsy.com/lessons/conclusion-espresso-coffee-drinks https://images.typsy.com/images/content/914 Conclusion - Espresso coffee drinks Congrats! You've finished the Espresso coffee drinks online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=914 35 2018-07-24T11:26:04+00:00 yes yes no https://www.typsy.com/lessons/welcome-workplace-bullying-and-harassment https://images.typsy.com/images/content/948 Welcome - Workplace bullying and harassment Welcome to Workplace bullying and harassment! In this online course, you'll be learning about the issue of workplace bullying and harassment, what the terms mean, how relevant they are to the hospitality industry and more. Ready to begin? https://www.typsy.com/player?id=948 76 2018-08-23T00:03:49+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-harassment-and-bullying https://images.typsy.com/images/content/949 Introduction to bullying and harassment New to the industry or been in your role for a while? There’s a pretty high chance you may have already experienced or witnessed bullying or harassment for yourself. If you haven’t, sadly you will soon. Why? The hospitality industry is known to have one of the highest incident rates of harassment... https://www.typsy.com/player?id=949 160 2018-08-23T00:05:39+00:00 yes yes no https://www.typsy.com/lessons/rights-and-responsibilities-of-employees-and-managers-in-workplace-conduct https://images.typsy.com/images/content/950 Rights and responsibilities of employees and managers in workplace conduct No matter if your manager has measures against bullying and harassment, you should never expect to work with or tolerate bullying or harassment in the workplace. When it comes to managing behavior, don’t just rely on your manager- everyone needs to take responsibility for their actions and profes... https://www.typsy.com/player?id=950 250 2018-08-23T00:08:41+00:00 yes yes no https://www.typsy.com/lessons/what-is-and-what-isnt-considered-workplace-bullying https://images.typsy.com/images/content/951 What is (and what isn’t) considered workplace bullying Studies around the world have been conducted on workplace bullying and many highlight that this isn’t an issue to be ignored. In fact, some studies show that 75% of workers are affected by bullying. But what is bulling? What forms can it take? Isn’t it only found in the school playground? In this... https://www.typsy.com/player?id=951 233 2018-08-23T00:11:21+00:00 yes yes no https://www.typsy.com/lessons/what-is-workplace-harassment-and-discrimination https://images.typsy.com/images/content/952 What is workplace harassment Everyone perceives harassment differently, what you think is something normal to say may be offensive to someone else. Don't forget, harassment doesn't just happen between co-workers, but between staff and guests too - you can stop these issues from arising by become a 'zero-tolerance' venue. In ... https://www.typsy.com/player?id=952 179 2018-08-23T00:13:08+00:00 yes yes no https://www.typsy.com/lessons/understanding-sexual-harassment-in-hospitality https://images.typsy.com/images/content/953 Understanding sexual harassment in hospitality It’s the most common form of harassment and in the hospitality industry, it has one of the world’s highest reported rates. Many stories you hear involve women but sexual harassment can happen to anyone, and be conducted by anyone, male or female. In this lesson you will learn what sexual harassme... https://www.typsy.com/player?id=953 232 2018-08-23T00:14:10+00:00 yes yes no https://www.typsy.com/lessons/where-and-when-workplace-bullying-and-harassment-can-occur https://images.typsy.com/images/content/954 Where and when workplace bullying and harassment can occur Think about your workplace: it's got four walls, an entry, an exit. But workplace conduct doesn't stop being workplace conduct once you leave the building. As long as you are with co-workers or subordinates, any behavior that would be considered inappropriate at work, should also be considered in... https://www.typsy.com/player?id=954 171 2018-08-23T00:15:05+00:00 yes yes no https://www.typsy.com/lessons/the-impact-of-bullying-and-harassment-on-individuals-and-organizations https://images.typsy.com/images/content/955 The impacts of bullying and harassment Bullying and harassment doesn't just affect those involved, it can affect everyone. When workplace bullying and harassment stop, its effects can linger. For individuals, they may experience emotional and psychological impacts including sadness and anger. For a workplace, team camaraderie can disi... https://www.typsy.com/player?id=955 354 2018-08-23T00:16:22+00:00 yes yes no https://www.typsy.com/lessons/what-to-do-if-youre-the-victim-of-bullying-or-harassment https://images.typsy.com/images/content/956 What to do if you’re the victim of bullying or harassment Find yourself in a situation or environment where you feel you are being harassed or bullied? Before taking any action, check that your workplace has an anti-harassment policy and/or code. If your workplace doesn’t have a policy, there are a variety of actions you can take, but always make sure y... https://www.typsy.com/player?id=956 206 2018-08-23T00:17:22+00:00 yes yes no https://www.typsy.com/lessons/understanding-victimization-and-gossip https://images.typsy.com/images/content/957 Understanding victimization and gossip Many people who are victims or witnesses of workplace bullying and harassment prefer not to come forward. Perhaps they feel the issue won’t stop, their employer won’t believe them, or in some cases, it may escalate and get worse. But did you know that there are policies and, in some countries, la... https://www.typsy.com/player?id=957 167 2018-08-23T00:18:22+00:00 yes yes no https://www.typsy.com/lessons/potential-consequences-of-engaging-in-unacceptable-workplace-conduct https://images.typsy.com/images/content/958 Potential consequences of engaging in unacceptable workplace conduct Laws related to harassment and bullying vary from location to location, but that doesn’t mean there won’t be any consequences for engaging in or allowing this behavior. Consequences can include disciplinary action, suspension and more, but consequences don’t always have to be negative. Positive c... https://www.typsy.com/player?id=958 111 2018-08-23T00:19:15+00:00 yes yes no https://www.typsy.com/lessons/conclusion-workplace-bullying-and-harassment https://images.typsy.com/images/content/959 Conclusion - Workplace bullying and harassment Congrats! You've finished the Workplace bullying and harassment online course. Remember, workplace bullying and harassment shouldn't be considered normal occurrences and if you are a victim or a witness to bullying and harassment, there are a variety of actions you can take but always make sure y... https://www.typsy.com/player?id=959 77 2018-08-23T00:20:18+00:00 yes yes no https://www.typsy.com/lessons/welcome-champagne-essentials https://images.typsy.com/images/content/1032 Welcome - Champagne essentials Welcome to Champagne essentials! In this course, you'll be learning about the famed beverage champagne, how it is made, how to store it correctly, how to open it and how to serve it. Ready to begin? Whether you serve champagne to customers or just want to boost your knowledge, this course will te... https://www.typsy.com/player?id=1032 38 2018-09-21T02:01:00+00:00 yes yes no https://www.typsy.com/lessons/what-is-champagne-and-where-does-it-come-from https://images.typsy.com/images/content/1033 What is champagne and where does it come from Champagne, it doesn't just taste good or create a flowing cascade of bubbles. It's the most expensive sparkling wine in the world. Why? Each bottle's contents are produced in a special and unique way which makes it an exclusive to France. From climate to the grape and the soil, how champagne is g... https://www.typsy.com/player?id=1033 218 2018-09-21T02:01:00+00:00 yes yes no https://www.typsy.com/lessons/a-short-history-of-champagne https://images.typsy.com/images/content/1034 A short history of champagne Ever thoughts about why we pop open a bottle of champagne when celebrating? It's not just because of the theatrics. In fact, champagne has been used for celebrations since the beginning of its history. From Kings to monks to ladies of the night, champagne has bubbled into society and created such... https://www.typsy.com/player?id=1034 228 2018-09-21T02:01:00+00:00 yes yes no https://www.typsy.com/lessons/the-grapes-in-champagne https://images.typsy.com/images/content/1035 The grapes in champagne Grapes aren't just great with cheese, they are used to make red wine, white wine, and champagne. However, when it comes to champagne, the grape used can make a world of difference. There are three different types of grape that are used when producing champagne, but did you know that two of the th... https://www.typsy.com/player?id=1035 303 2018-09-21T02:01:01+00:00 yes yes no https://www.typsy.com/lessons/how-champagne-is-made https://images.typsy.com/images/content/1036 How champagne is made Producing champagne is a lot more technical than you might think. In fact, there are nine steps that take place before the bottle reaches your hand. From harvesting to labeling and shipping, each stage requires a great deal of talent, a keen eye for detail and time. In this lesson, you will learn... https://www.typsy.com/player?id=1036 352 2018-09-21T02:01:01+00:00 yes yes no https://www.typsy.com/lessons/styles-of-champagne https://images.typsy.com/images/content/1037 Styles of champagne When you look at the variety of champagne's on offer, the first thing you will notice is that the bottles are all different. Whether it's the shape, the color, the label or size, no two brands are the same. But, it's not just the outside that's different. The contents vary dramatically but there ... https://www.typsy.com/player?id=1037 250 2018-09-21T02:01:01+00:00 yes yes no https://www.typsy.com/lessons/understanding-dosage https://images.typsy.com/images/content/1038 Understanding dosage The final influence a winemaker has on champagne is the dose - the injection of sugar into the liquid solution. Depending on how much sugar is added depends on the sweetness of the champagne. Did you know that in the 1700s when champagne was made for the Royal Palace and the Kings and Queens of F... https://www.typsy.com/player?id=1038 248 2018-09-21T02:01:01+00:00 yes yes no https://www.typsy.com/lessons/reading-a-champagne-label https://images.typsy.com/images/content/1039 Reading a champagne label Confused about the information included (and not included) on a champagne bottle? Don't worry, you're not the only one! You've probably found that label contents differ and that's because champagne contents differ. Unfortunately, not all the key information is found on the label, so more often th... https://www.typsy.com/player?id=1039 312 2018-09-21T02:01:02+00:00 yes yes no https://www.typsy.com/lessons/a-guide-to-champagne-brands-grand-marque-and-grower- https://images.typsy.com/images/content/1040 A guide to champagne brands (Grand Marque and Grower) You know of Moet, you know of Veuve Clicquot and you know about Pommery. But did you know that these big-name champagnes are grouped together under an umbrella term? 'Grande Marques' are usually quite popular while Growers champagne often lacks on the popularity factor. However, this isn't the on... https://www.typsy.com/player?id=1040 321 2018-09-21T02:01:02+00:00 yes yes no https://www.typsy.com/lessons/storing-champagne-open-and-closed-bottles- https://images.typsy.com/images/content/1041 Storing champagne (open and closed bottles) When storing champagne there are three things you should steer well clear of - light, sudden temperature changes, and vibration. These can not only affect the taste of champagne but can also 'kill' it. The threats to the life of the champagne don't stop there though, once the bottle is opened gre... https://www.typsy.com/player?id=1041 198 2018-09-21T02:01:02+00:00 yes yes no https://www.typsy.com/lessons/recommending-champagne-to-customers https://images.typsy.com/images/content/1042 Recommending champagne to customers You've got your wine menu, you've got your customer ready to order. Or so you think. Instead, they ask you what you recommend. Instead of going into a panic, think of a few things that can narrow down your recommendation list. If the questions keep flowing, be clear on the differences between the... https://www.typsy.com/player?id=1042 221 2018-09-21T02:01:02+00:00 yes yes no https://www.typsy.com/lessons/opening-a-champagne-bottle https://images.typsy.com/images/content/1043 Opening a champagne bottle Twist the bottle, not the cork. Or is it the other way round? Don't let the bubbles get to your head when it comes to opening a bottle of champagne. You'll find it's much easier (and less technical) that you expect. But do keep in mind, corks can come out at 40 miles (64km) per hour so always poi... https://www.typsy.com/player?id=1043 134 2018-09-21T02:01:03+00:00 yes yes no https://www.typsy.com/lessons/serving-champagne https://images.typsy.com/images/content/1044 Serving champagne You have the bottle in hand but how do you serve it? Well, choosing the right glass is just the first step and one of the most crucial as it can affect the taste, smell and bubble of the champagne. Once you've chosen your glass, it's time to pour. This is the final step before the champagne is ta... https://www.typsy.com/player?id=1044 302 2018-09-21T02:01:03+00:00 yes yes no https://www.typsy.com/lessons/conclusion-champagne-essentials https://images.typsy.com/images/content/1045 Conclusion - Champagne essentials Congrats! You've finished the Champagne essentials course. Ready to test your knowledge? Complete the quiz and earn your certificate today. Whether you serve champagne to customers or just want to boost your knowledge, this course will teach you what makes this drink pop.... https://www.typsy.com/player?id=1045 32 2018-09-21T02:01:03+00:00 yes yes no https://www.typsy.com/lessons/welcome-whs-manual-handling https://images.typsy.com/images/content/1070 Welcome - WHS Manual handling Welcome to WHS Manual handling! In this course, you'll be learning how to recognize common manual handling tasks, understand what makes tasks hazardous and the potential impacts those tasks can have on individuals. Ready to begin? Whether you work in front of house, back of house or in the manage... https://www.typsy.com/player?id=1070 69 2018-10-10T23:04:45+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-manual-handling https://images.typsy.com/images/content/1071 Introduction to manual handling Working in hospitality means a lot of heavy lifting. But did you know that when you lift, push, pull, carry or hold an item, you're completing a task that is classed as manual handling? In this lesson, you'll learn about what manual handling is and the types of tasks that are classed as manual ha... https://www.typsy.com/player?id=1071 98 2018-10-10T23:04:45+00:00 yes yes no https://www.typsy.com/lessons/common-manual-handling-hazards-and-consequences https://images.typsy.com/images/content/1072 Common manual handling hazards and consequences Not all manual handling tasks have risks but some, often tasks involving heavy items, do. With these heavy tasks comes a higher risk to safety, in fact, injuries due to manual handling are the most common injuries suffered by workers across all workplaces, and in all industries; with 55% of all w... https://www.typsy.com/player?id=1072 143 2018-10-10T23:04:45+00:00 yes yes no https://www.typsy.com/lessons/identify-and-assess-manual-handling-hazards https://images.typsy.com/images/content/1073 Identify and assess manual handling hazards Before attempting a manual handling task, assess the situation to help you understand any difficulties and/or risks you may come across when completing the task. Identifying possible hazards in the tasks you complete is the first step to ensuring you complete your tasks correctly and avoid injury... https://www.typsy.com/player?id=1073 154 2018-10-10T23:04:45+00:00 yes yes no https://www.typsy.com/lessons/reduce-or-eliminate-manual-handling-hazards https://images.typsy.com/images/content/1074 Reduce or eliminate manual handling hazards When it comes to reducing or eliminating hazards, change is the key. Changing how you work with or around the tasks you are given will not only help you avoid injury but help you create a safe working environment for everyone on your team. In this lesson, you'll learn how to reduce or potentially... https://www.typsy.com/player?id=1074 211 2018-10-10T23:04:45+00:00 yes yes no https://www.typsy.com/lessons/correct-lifting-and-carrying-techniques https://images.typsy.com/images/content/1075 Correct lifting and carrying techniques Before jumping in and lifting something heavy, take some deep breaths, stretch the muscles you'll be using and prepare. How you lift an item is a deciding factor on whether or not you sustain an injury so knowing how to correctly lift an item is important. Your body is your main tool for work, ma... https://www.typsy.com/player?id=1075 187 2018-10-10T23:04:45+00:00 yes yes no https://www.typsy.com/lessons/reporting-manual-handling-incidents https://images.typsy.com/images/content/1076 Reporting manual handling incidents Despite your best efforts, manual handling injuries may still occur, and they can often be quite serious. No matter the injury, it's important to report the accident straight away to ensure the incident is on file in case it develops into something more serious. In this lesson, you'll learn about... https://www.typsy.com/player?id=1076 135 2018-10-10T23:04:46+00:00 yes yes no https://www.typsy.com/lessons/conclusion-whs-manual-handling https://images.typsy.com/images/content/1077 Conclusion - WHS Manual handling Congrats! You've finished the WHS Manual handling course. Ready to test your knowledge? Complete the quiz and earn your certificate today. Whether you work in front of house, back of house or in the management team, understanding the risks of lifting and moving heavy objects is crucial to keeping... https://www.typsy.com/player?id=1077 47 2018-10-10T23:04:46+00:00 yes yes no https://www.typsy.com/lessons/welcome-whs-slips-trips-and-falls https://images.typsy.com/images/content/1090 Welcome - WHS Slips, trips and falls Welcome to WHS - Slips, trips and falls! In this online course, you'll be learning how to identify slip, trip and fall hazards, where they happen, common causes, prevention and the best practice methods of reporting them. Ready to begin? https://www.typsy.com/player?id=1090 37 2018-10-21T22:36:25+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-slips-trips-and-falls https://images.typsy.com/images/content/1091 Introduction to slips, trips, and falls Slips, trips, and falls can occur in any workplace, however in a hospitality environment you will encounter potential slip, trip, and fall hazards every day; so, it's important to know exactly what they are so they can be easily identified, handled and prevented. In Australia, slips, trips, and f... https://www.typsy.com/player?id=1091 188 2018-10-21T22:36:26+00:00 yes yes no https://www.typsy.com/lessons/identify-and-prevent-common-slip-hazards https://images.typsy.com/images/content/1092 Identify and prevent common slip hazards Hospitality can be a slippery environment. There are liquids around all the time whether you are in the kitchen, the bar or back of house areas. But slips don't just happen because of floors being wet or oily. To avoid injury slip hazards must be identified as soon as possible so that slips can b... https://www.typsy.com/player?id=1092 169 2018-10-21T22:36:26+00:00 yes yes no https://www.typsy.com/lessons/identify-and-prevent-common-trip-hazards https://images.typsy.com/images/content/1093 Identify and prevent common trip hazards Anyone working in hospitality will know that there is a lot going on, products coming and going, people moving around, and a lot of equipment and produce to use and store - because of this, trips do occur, but there are ways to prevent them for happening. In most cases, good housekeeping will hel... https://www.typsy.com/player?id=1093 160 2018-10-21T22:36:26+00:00 yes yes no https://www.typsy.com/lessons/identify-and-prevent-common-fall-hazards https://images.typsy.com/images/content/1094 Identify and prevent common fall hazards The most common causes of falls in a workplace are from poor systems of work, for example using ladders or chairs to access high storage areas, climbing down ladders while carrying objects and loading and unloading vehicles. But, climbing ladders and unloading vehicles is often a necessary day-to... https://www.typsy.com/player?id=1094 106 2018-10-21T22:36:27+00:00 yes yes no https://www.typsy.com/lessons/reporting-slips-trip-and-falls https://images.typsy.com/images/content/1095 Reporting slips, trips, and falls If you've had a small slip or trip that's not resulted in a fall or an injury, it may be enough to simply report the problem straight to your manager or the appropriate person in your workplace. But, with more serious injuries, formal reports should be made as soon as possible to ensure it's on r... https://www.typsy.com/player?id=1095 137 2018-10-21T22:36:27+00:00 yes yes no https://www.typsy.com/lessons/conclusion-whs-slips-trips-and-falls https://images.typsy.com/images/content/1096 Conclusion - WHS Slips, trips, and falls Congrats! You’ve finished the WHS Slips, trips and falls online course. Ready to test your knowledge? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=1096 52 2018-10-21T22:36:27+00:00 yes yes no https://www.typsy.com/lessons/reif-othman-world-class-chef-making-the-cut-in-the-kitchen https://images.typsy.com/images/content/1142 World-class chef: Making the cut in the kitchen Reif Othman is a multi-award-winning chef whose work has been instrumental in transforming the culinary landscape of Dubai and the U.A.E. His inventive culinary creations have seen Reif gain global recognition and become one of the most sought-after chefs in the world. At the age of 14, Reif's pa... https://www.typsy.com/player?id=1142 371 2018-11-12T10:31:29+00:00 yes yes no https://www.typsy.com/lessons/welcome-tea-fundamentals https://images.typsy.com/images/content/1257 Welcome - Tea fundamentals Welcome to Tea fundamentals! In this online course, you'll learn about the fundamentals of tea, the different types of tea, how to brew it and how to boost your tea service and sales. Ready to begin? https://www.typsy.com/player?id=1257 64 2018-12-12T05:24:17+00:00 yes yes no https://www.typsy.com/lessons/a-short-history-of-tea https://images.typsy.com/images/content/1258 A short history of tea The second most popular beverage didn't just turn up overnight. In fact, this beverages history dates back to 2737BC China when Emperor Shen Nong, regarded as the father of Chinese medicine and agriculture, accidentally discovered tea when some tea leaves blew into his boiling pot of water while ... https://www.typsy.com/player?id=1258 287 2018-12-12T05:24:18+00:00 yes yes no https://www.typsy.com/lessons/where-tea-comes-from https://images.typsy.com/images/content/1259 Where tea comes from Tea may come in a variety of flavors and colors, but it all stems from the same plant. Grown all year round in warm climates, the tea bush, known as Camellia Sinensis, can reach more than 25 meters high and produce tea leaves for more than 3000 years. Now that's pretty old! In this lesson, you'll... https://www.typsy.com/player?id=1259 262 2018-12-12T05:24:18+00:00 yes yes no https://www.typsy.com/lessons/types-of-tea-an-overview https://images.typsy.com/images/content/1260 Types of tea: an overview Tea is typically classified into six types: white, green, yellow, oolong, black, and puerh. But to create these varieties it all comes down to the oxidation process. In general, the less tea is oxidized the more gentle and lighter the taste, whereas more oxidized teas will yield a darker infusion... https://www.typsy.com/player?id=1260 187 2018-12-12T05:24:18+00:00 yes yes no https://www.typsy.com/lessons/black-tea https://images.typsy.com/images/content/1261 Black tea Ever walked into your local tea shop and been overwhelmed by the variety of black teas on offer? There's Darjeeling, Ceylon, Earl Grey, and Breakfast tea to name a few. But what makes black tea... black? Especially when it brews red! In this lesson, you'll learn what black tea is, what some of th... https://www.typsy.com/player?id=1261 366 2018-12-12T05:24:18+00:00 yes yes no https://www.typsy.com/lessons/oolong-tea https://images.typsy.com/images/content/1262 Oolong tea Oolong tea is best known for it's unique characteristics, processing and leaf shape. There's even one variety which is so coveted that it is reserved for honored guests in China. Why? The story goes that a Ming emperor's mother was cured of an illness from drinking the tea. Three of the original ... https://www.typsy.com/player?id=1262 304 2018-12-12T05:24:18+00:00 yes yes no https://www.typsy.com/lessons/green-white-and-yellow-tea https://images.typsy.com/images/content/1263 Green, white, and yellow tea No it's not the colors of a flag, it's in fact three different varities of tea! All three originate from China, but all have their own unique leaf, processing, and taste. In this lesson, you'll learn what green, white, and yellow tea are, what some of the most popular varieties are and how each t... https://www.typsy.com/player?id=1263 274 2018-12-12T05:24:18+00:00 yes yes no https://www.typsy.com/lessons/pu-erh-tea https://images.typsy.com/images/content/1264 Pu-erh tea Pu-erh tea is relatively new compared to the likes of black and oolong. Originating from the Yunnan province in China it has been grown and consumed by the many ethnic tribes in the region for at least 1750 years. Pu-erh is also one of the most rare teas on the market, this is due to its small pr... https://www.typsy.com/player?id=1264 434 2018-12-12T05:24:18+00:00 yes yes no https://www.typsy.com/lessons/tea-service-standards-for-hospitality-venues https://images.typsy.com/images/content/1265 Tea service standards for hospitality venues When a customer orders tea you may think it's a simple task of dumping some tea leaves in a teapot, adding hot water and serving it. But, how you value the tea you serve and how you present it will not only affect your customers enjoyment but their overall experience. In this lesson, you'll learn... https://www.typsy.com/player?id=1265 283 2018-12-12T05:24:19+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-water-quality-in-tea-preparation https://images.typsy.com/images/content/1266 The importance of water quality in tea preparation Although making a cup of tea at home is as simple as putting on the kettle, serving tea for your guests takes more than just a few milliliters of tap water. In fact, the water you use can drastically affect the taste, complexity, body, sweetness, and aroma of the tea. Why? It all comes down to th... https://www.typsy.com/player?id=1266 183 2018-12-12T05:24:19+00:00 yes yes no https://www.typsy.com/lessons/a-guide-to-brewing-great-tea https://images.typsy.com/images/content/1267 A guide to brewing great tea When it comes to brewing the perfect cup of tea, it's easy for things to go wrong - whether it's using the wrong dosage of tea leaves or brewing them for too little time, getting the steps exact will guarantee you make the perfect cup each time. Nathan Wakeford, tea connoisseur will show you his ... https://www.typsy.com/player?id=1267 189 2018-12-12T05:24:19+00:00 yes yes no https://www.typsy.com/lessons/a-guide-to-brewing-iced-tea https://images.typsy.com/images/content/1268 A guide to brewing iced tea Iced tea, it's not just a craze it's a refreshing summer drink. But there are a few different ways for you to make it: cold infusion, hot tea over ice, drop brewer, brew by ice and sparkling. In this lesson, you'll learn how to brew a variety of different types of iced tea. Whether you have a cur... https://www.typsy.com/player?id=1268 125 2018-12-12T05:24:19+00:00 yes yes no https://www.typsy.com/lessons/conclusion-tea-fundamentals https://images.typsy.com/images/content/1269 Conclusion - Tea fundamentals Congrats! You've finished the Tea fundamentals online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=1269 45 2018-12-12T05:24:19+00:00 yes yes no https://www.typsy.com/lessons/welcome-food-allergies https://images.typsy.com/images/content/1301 Welcome - Food allergies Welcome to Food allergies! In this course, you'll learn what food allergies are, what a reaction might look like and how to handle one. Ready to begin? This course is perfect for any hospitality staff member responsible for taking part in or managing food and beverage service or preparation.... https://www.typsy.com/player?id=1301 50 2019-01-16T00:47:35+00:00 yes yes no https://www.typsy.com/lessons/food-allergy-facts https://images.typsy.com/images/content/1302 Food allergy facts In America alone there are 15 million people who suffer from food allergies. Some are allergic to one food while others are allergic to more. Unfortunately, there is no cure which means the only way to avoid a reaction is to avoid the allergen. In this lesson, you'll learn some of the most fundam... https://www.typsy.com/player?id=1302 269 2019-01-16T00:47:35+00:00 yes yes no https://www.typsy.com/lessons/allergic-reactions-and-anaphylaxis-signs-and-symptoms https://images.typsy.com/images/content/1303 Allergic reactions and anaphylaxis - signs & symptoms *Allergic* reactions can vary greatly from person to person; some reactions can appear within minutes while some may take several hours. Allergies can affect the skin, the gastrointestinal tract, the respiratory tract and in some cases, the cardiovascular system. Reactions can range from mild to ... https://www.typsy.com/player?id=1303 226 2019-01-16T00:47:36+00:00 yes yes no https://www.typsy.com/lessons/serving-guests-with-food-allergies https://images.typsy.com/images/content/1304 Serving guests with food allergies You've seated your guests, handed them the menu and they then inform you that they have a food allergy. Now what? Handling food allergy requests is a task that takes precision, care and an eye for detail. In this lesson, you'll learn how to treat a customer who says that they have a food allergy,... https://www.typsy.com/player?id=1304 388 2019-01-16T00:47:36+00:00 yes yes no https://www.typsy.com/lessons/determining-the-best-food-options-for-guests-with-allergies https://images.typsy.com/images/content/1305 Determining the best food options for guests with allergies When a guest informs you of a food allergy, he or she is looking to you for menu advice. This means you need to have a good understanding of all the dishes on your menu, including the exact ingredients of each dish. If you’re unsure about what to offer, don’t just recommend a random dish, instead... https://www.typsy.com/player?id=1305 353 2019-01-16T00:47:37+00:00 yes yes no https://www.typsy.com/lessons/preventing-allergen-contamination-boh https://images.typsy.com/images/content/1306 Preventing allergen contamination - BOH Kitchens are a busy place no matter if it's service or prep time which means that preventing cross-contamination can be a constant challenge. But, ensuring that cross-contamination doesn't occur is the first step in ensuring your dishes are food allergen free. In this lesson, you'll learn about t... https://www.typsy.com/player?id=1306 161 2019-01-16T00:47:37+00:00 yes yes no https://www.typsy.com/lessons/preventing-allergen-contamination-foh https://images.typsy.com/images/content/1307 Preventing allergen contamination - FOH You cannot kill an allergen but you can remove it. The only way to do this is knowing what needs to be clean and how to clean it. In this lesson, you'll learn the best approach for preventing allergen contamination in the front of house. https://www.typsy.com/player?id=1307 154 2019-01-16T00:47:37+00:00 yes yes no https://www.typsy.com/lessons/what-to-do-if-someone-has-an-allergic-or-anaphylactic-reaction https://images.typsy.com/images/content/1308 What to do if someone has an allergic or anaphylactic reaction If someone suffers from an allergic reaction in your venue, how you handle the situation can be the difference between life and death. Keeping calm is the first step but having a procedure to follow will ensure you and everyone involved are safe and cared for. In this lesson, you'll learn some of... https://www.typsy.com/player?id=1308 225 2019-01-16T00:47:37+00:00 yes yes no https://www.typsy.com/lessons/conclusion-food-allergies https://images.typsy.com/images/content/1309 Conclusion - Food allergies Congrats! You've finished the Food allergies course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is perfect for any hospitality staff member responsible for taking part in or managing food and beverage service or preparation.... https://www.typsy.com/player?id=1309 77 2019-01-16T00:47:37+00:00 yes yes no https://www.typsy.com/lessons/how-ingredients-can-contaminate-a-dish https://images.typsy.com/images/content/1310 How ingredients can contaminate a dish In the hospitality industry, food is one of your main selling points. But, for those that suffer from food allergies, just one ingredient can spell disaster. In this lesson, you'll receive some insight into what it means for someone with an allergy to receive a dish containing one or more allerge... https://www.typsy.com/player?id=1310 285 2019-01-16T00:47:37+00:00 yes yes no https://www.typsy.com/lessons/welcome-profit-and-loss-essentials https://images.typsy.com/images/content/1318 Welcome - Profit and loss essentials Welcome to Profit and loss essentials! In this course, you'll learn about one of the most significant and useful financial reports that you'll use in your venue - the profit and loss statement. Ready to begin? This course is perfect for any hospitality business owner looking to take control of th... https://www.typsy.com/player?id=1318 75 2019-01-25T04:28:40+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-profit-and-loss https://images.typsy.com/images/content/1319 Introduction to profit and loss Money flows in and out of your business in a variety of ways, which means you can easily lose track of what's happening. That's why keeping on top of your finances using a profit and loss statement won't just help your business thrive, it will also ensure that any hidden costs aren't overlooked. ... https://www.typsy.com/player?id=1319 330 2019-01-25T04:28:40+00:00 yes yes no https://www.typsy.com/lessons/revenue-categories-for-profit-and-loss https://images.typsy.com/images/content/1320 Revenue categories for profit and loss Recording your venue's total revenue is the easy part. But when it comes to a profit and loss statement, you want to get down to the details. By dividing your revenue into different categories, you'll be better able to determine which parts of your venue are bringing in a profit. In this lesson, ... https://www.typsy.com/player?id=1320 327 2019-01-25T04:28:40+00:00 yes yes no https://www.typsy.com/lessons/analyzing-revenue-for-profit-and-loss https://images.typsy.com/images/content/1321 Analyzing revenue for profit and loss Looking at your profit and loss statement from the top level is great for getting the overall picture of your business. But now it's time to get into the real details. By sub-categorizing each category you'll be able to get a fuller picture on the daily, weekly and/or monthly activity of your bus... https://www.typsy.com/player?id=1321 378 2019-01-25T04:28:40+00:00 yes yes no https://www.typsy.com/lessons/food-cost-for-profit-and-loss https://images.typsy.com/images/content/1322 Food cost for profit and loss When it comes to calculating food costs, everything must be accounted for. Whether it's the lamb for your special Sunday roast or the lemons used in a salad dressing, everything that can be consumed has to be considered. It may sound like a hassle but by ensuring your food costs are as accurate a... https://www.typsy.com/player?id=1322 382 2019-01-25T04:28:41+00:00 yes yes no https://www.typsy.com/lessons/beverage-cost-for-profit-and-loss https://images.typsy.com/images/content/1323 Beverage cost for profit and loss Have you looked at your beverage menu lately? Why not take a look and see how many of your drinks are priced the same. Are any of them? Keep in mind that despite the continuity in price, your beverage menu includes a mix of products with different markups, different margins and therefore differen... https://www.typsy.com/player?id=1323 361 2019-01-25T04:28:41+00:00 yes yes no https://www.typsy.com/lessons/payroll-categories-for-profit-and-loss https://images.typsy.com/images/content/1324 Payroll categories for profit and loss There's your food costs, your beverage costs but what about your staff? They are the people that make your business thrive on a day-to-day basis so factoring in your payroll is another major category you shouldn't be skipping out on. In this lesson, you'll learn what the payroll section includes ... https://www.typsy.com/player?id=1324 325 2019-01-25T04:28:41+00:00 yes yes no https://www.typsy.com/lessons/payroll-tools-for-profit-and-loss https://images.typsy.com/images/content/1325 Payroll tools for profit and loss Out of everything on your profit and loss statement, payroll is probably the one that remains the most tricky to monitor. But with some handy tools such as time track systems, accounting organization, and spreadsheets, you'll be a master of payroll management in no time. In this lesson, you'll le... https://www.typsy.com/player?id=1325 316 2019-01-25T04:28:41+00:00 yes yes no https://www.typsy.com/lessons/operational-expense-categories-for-profit-and-loss https://images.typsy.com/images/content/1326 Operational expense categories for profit and loss Most of your costs can be placed into one of two categories: Costs of goods sold and Payroll. However, what about the day-to-day expenses of running your business? Rent? Electricity? Well, this is where the Operational expenses category comes into play. This is the final main category for your pr... https://www.typsy.com/player?id=1326 403 2019-01-25T04:28:41+00:00 yes yes no https://www.typsy.com/lessons/operational-expense-budgets-for-profit-and-loss https://images.typsy.com/images/content/1327 Operational expense budgets for profit and loss When it comes to calculating your costs you'll probably find that your bills don't all come out on the same day - some may be fortnightly while others may be quarterly. To ensure your profit and loss statement is always accurate you'll first need to work out if those recurring costs are fixed or ... https://www.typsy.com/player?id=1327 274 2019-01-25T04:28:42+00:00 yes yes no https://www.typsy.com/lessons/owning-your-venues-profit-and-loss https://images.typsy.com/images/content/1328 Owning your venue's profit and loss The profit and loss statement is used by many, but tailoring it to your business is crucial. A profit and loss statement should be personal to your business, which means you should manage and use it as you see fit, based on how your own venue works. In this lesson, you'll learn how to forget the ... https://www.typsy.com/player?id=1328 334 2019-01-25T04:28:42+00:00 yes yes no https://www.typsy.com/lessons/conclusion-profit-and-loss-essentials https://images.typsy.com/images/content/1329 Conclusion - Profit and loss essentials Congrats! You've finished the Profit and loss essentials course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is perfect for any hospitality business owner looking to take control of their finances.... https://www.typsy.com/player?id=1329 70 2019-01-25T04:28:42+00:00 yes yes no https://www.typsy.com/lessons/erik-lorincz-becoming-the-worlds-best-bartender https://images.typsy.com/images/content/1365 Becoming a world-class bartender Erik Lorincz was the 10th Head Bartender at the American Bar at The Savoy, London. His expertise and passion for cocktail making has seen him work in top cocktail bars, movie sets and for fashion brands around the world. After completing his studies at hospitality school in Slovakia, Eric attende... https://www.typsy.com/player?id=1365 372 2019-02-19T04:56:12+00:00 yes yes no https://www.typsy.com/lessons/welcome-vodka-cocktails https://images.typsy.com/images/content/1383 Welcome - Vodka cocktails Welcome to Vodka cocktails! In this course, you'll learn how to mix, shake, stir and pour some of the most popular cocktails made with vodka. Ready to begin? This how-to course is perfect for beginner bartenders and servers looking to shake up their mixology skills!... https://www.typsy.com/player?id=1383 30 2019-03-07T06:17:11+00:00 yes yes no https://www.typsy.com/lessons/vodka-martini https://images.typsy.com/images/content/1384 Vodka Martini It's a cocktail that has lasted the ages but did you know it was originally made with gin? In fact, it wasn't until the prohibition of liquor in the United States (1920-1933) that the Vodka Martini came into being. The reason? Bartenders and drinkers alike fled the US and took the cocktail cultur... https://www.typsy.com/player?id=1384 150 2019-03-07T06:17:12+00:00 yes yes no https://www.typsy.com/lessons/bloody-mary https://images.typsy.com/images/content/1385 Bloody Mary It's said that this cocktail was developed in the 1920s by Fernand Petiot when he was working at Harry's New York Bar in Paris. But, it wasn't until he moved to Manhattan in the '30s and started working in the King Cole bar in St Regis that he perfected the recipe. Other more gruesome tales link ... https://www.typsy.com/player?id=1385 212 2019-03-07T06:17:12+00:00 yes yes no https://www.typsy.com/lessons/salty-dog https://images.typsy.com/images/content/1386 Salty Dog Although the name doesn't sound appetizing, this cocktail is believed to be concocted by none other than Fernand Petiot... remember the creator of the Bloody Mary?. You may have heard of a similar cocktail called the Greyhound which includes the same ingredients as the Salty Dog but lacks a salte... https://www.typsy.com/player?id=1386 186 2019-03-07T06:17:12+00:00 yes yes no https://www.typsy.com/lessons/espresso-martini https://images.typsy.com/images/content/1387 Espresso Martini One of the younger cocktails you'll find offered on drink menu's is the Espresso Martini. It's believed to have first been shaken up by London bartender Dick Bradsel in the early eighties when he was asked by a famous model to create a drink that would 'wake me up'. Originally dubbed the Vodka Es... https://www.typsy.com/player?id=1387 146 2019-03-07T06:17:12+00:00 yes yes no https://www.typsy.com/lessons/moscow-mule https://images.typsy.com/images/content/1388 Moscow Mule As one of the most famous vodka cocktails on offer you wouldn't think it got its name in lights because of a marketing stunt, would you? The story goes that John G. Martin, an executive at the Heublien drinks company, had bought the rights to Smirnoff but was struggling to sell the liquor to his ... https://www.typsy.com/player?id=1388 141 2019-03-07T06:17:12+00:00 yes yes no https://www.typsy.com/lessons/vesper-martini https://images.typsy.com/images/content/1389 Vesper Martini The name is Bond, James Bond. Yep, this shaken not stirred cocktail was made famous by none other than the man in black himself, James Bond. Invented by Sir Ian Fleming, author of the Bond series, the cocktail first appeared in the novel Casino Royale. The name Vesper? It's an old word for the ev... https://www.typsy.com/player?id=1389 138 2019-03-07T06:17:12+00:00 yes yes no https://www.typsy.com/lessons/twinkle https://images.typsy.com/images/content/1390 Twinkle You may think this cocktail was named after the stars you sit under at dinner, but in fact, it's named after the champagne bubbles that twinkle inside the glass it is served in. This bubbly cocktail was created by Tony Conigliaro, a man who has spent the last 15 years using flavor science, art, a... https://www.typsy.com/player?id=1390 149 2019-03-07T06:17:13+00:00 yes yes no https://www.typsy.com/lessons/clover-blub https://images.typsy.com/images/content/1391 Clover Blub This vodka take on a gin classic was concocted by none other than Erik himself! Did you know that the original mixer for this cocktail pre-dates the prohibition in the US and was named after the Philadelphia men's club which met in the Bellevue-Stratford Hotel. In this lesson, you'll learn how to... https://www.typsy.com/player?id=1391 156 2019-03-07T06:17:13+00:00 yes yes no https://www.typsy.com/lessons/vodka-gimlet https://images.typsy.com/images/content/1392 Vodka Gimlet You may know about the Gimlet, the drink created for sailors as a way to prevent scurvy. But do you know about the Vodka Gimlet, the Gimlet's popular cousin? Yep, the Vodka Gimlet became popular in the '90s when the preferred drink of choice was vodka, not gin. The two are made exactly the same, ... https://www.typsy.com/player?id=1392 174 2019-03-07T06:17:13+00:00 yes yes no https://www.typsy.com/lessons/white-russian https://images.typsy.com/images/content/1393 White Russian With 'Russia' in the name you would assume this cocktail originated from the land of vodka. But, this cocktail actually originated in Brussels! Concocted in 1949 by a Belgian barman named Gustave Tops, the drink is thought to be called a White Russian simply because vodka is the main ingredient. ... https://www.typsy.com/player?id=1393 135 2019-03-07T06:17:13+00:00 yes yes no https://www.typsy.com/lessons/apple-martini https://images.typsy.com/images/content/1394 Apple Martini This version of the classic Martini was created in Lola's West Hollywood. The restaurant is known for having one of LA's first martini menus and became a popular spot for after-work drinks in the mid- to late '90s. Lola's owner, Loren Dunsworth, claims to have mixed up the first apple martini wit... https://www.typsy.com/player?id=1394 238 2019-03-07T06:17:13+00:00 yes yes no https://www.typsy.com/lessons/cosmopolitan https://images.typsy.com/images/content/1395 Cosmopolitan It may have become famous after appearing in numerous episodes of 'Sex in the City' but the Cosmopolitan really hit the cocktail scene in the mid-'80s. Though its creation is claimed by a few, the most recognized creation is by Toby Cecchini of The Odeon in Manhattan in 1987. Cecchini decided to ... https://www.typsy.com/player?id=1395 169 2019-03-07T06:17:14+00:00 yes yes no https://www.typsy.com/lessons/conclusion-vodka-cocktails https://images.typsy.com/images/content/1396 Conclusion - Vodka cocktails Congrats! You've finished the Vodka cocktails online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=1396 30 2019-03-07T06:17:14+00:00 yes yes no https://www.typsy.com/lessons/welcome-whs-personal-protective-equipment https://images.typsy.com/images/content/1423 Welcome - WHS - Personal protective equipment Welcome to WHS - Personal protective equipment! In this course, you'll learn what personal protective equipment is, when it should be used, how to use it correctly and how to look after it. Ready to begin? This course is essential for anyone who works in an environment where hazards can pose a ri... https://www.typsy.com/player?id=1423 33 2019-04-11T08:09:04+00:00 yes yes no https://www.typsy.com/lessons/what-is-personal-protective-equipment-ppe https://images.typsy.com/images/content/1424 What is personal protective equipment (PPE)? When you think of protective equipment the first thing that comes to mind could be gloves, hard hats, and vests. But did you know that there is protective equipment designed for every part of your body? In this lesson, you'll learn why personal protective equipment is important for your health an... https://www.typsy.com/player?id=1424 88 2019-04-11T08:09:04+00:00 yes yes no https://www.typsy.com/lessons/when-to-use-personal-protective-equipment https://images.typsy.com/images/content/1425 When to use personal protective equipment It might keep you safe but using your protective equipment 24/7 isn't best practice or good for the upkeep of your equipment. In fact, your personal protective equipment should be your last resort when it comes to completing hazardous tasks. Your first point of call? Determining how to decrease t... https://www.typsy.com/player?id=1425 258 2019-04-11T08:09:05+00:00 yes yes no https://www.typsy.com/lessons/using-personal-protective-equipment-correctly https://images.typsy.com/images/content/1426 Using personal protective equipment correctly Each piece of your protective equipment is made to keep you safe based on specific scenarios. That's why it is important to assess the situation and determine which type of equipment can serve you properly and keep you safe. In this lesson, you'll learn how to wear and use your protective equipme... https://www.typsy.com/player?id=1426 119 2019-04-11T08:09:05+00:00 yes yes no https://www.typsy.com/lessons/responsibilities-personal-protective-equipment https://images.typsy.com/images/content/1427 Responsibilities - personal protective equipment Although every workplace is run differently, when it comes to personal protective equipment, managers and staff alike must bear the responsibility of ensuring they are protected during hazards. In this lesson, you'll learn the basic responsibilities of personal protective equipment. This lesson i... https://www.typsy.com/player?id=1427 76 2019-04-11T08:09:05+00:00 yes yes no https://www.typsy.com/lessons/looking-after-your-personal-protective-equipment https://images.typsy.com/images/content/1428 Looking after your personal protective equipment Like with anything in your workplace, your protective equipment needs to be looked after properly to ensure it continues to function correctly. Any protective equipment that is mistreated could become damaged and potentially preventing it from serving its intended function. In this lesson, you'll... https://www.typsy.com/player?id=1428 118 2019-04-11T08:09:05+00:00 yes yes no https://www.typsy.com/lessons/conclusion-whs-personal-protective-equipment https://images.typsy.com/images/content/1429 Conclusion - WHS - Personal protective equipment Congrats! You've finished the WHS - Personal protective equipment course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is essential for anyone who works in an environment where hazards can pose a risk.... https://www.typsy.com/player?id=1429 55 2019-04-11T08:09:05+00:00 yes yes no https://www.typsy.com/lessons/welcome-draft-beer-operations https://images.typsy.com/images/content/1459 Welcome - Draft beer operations Welcome to Draft beer operations! In this course, you'll learn about the process of draft beer systems from keg to glass plus some troubleshooting tips to ensure you quench your customers' thirst for a refreshing beer. . Ready to begin? This course is essential for anyone who is responsible for s... https://www.typsy.com/player?id=1459 64 2019-05-27T05:29:14+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-draft-beer https://images.typsy.com/images/content/1460 Introduction to Draft Beer Draft or draught? No matter which one you use, it's pretty certain that beer has an extensive history. In fact, beer is one of the oldest drinks humans have produced and dating all the way back to ancient Mesopotamia (before the development of written language)! In this lesson, you'll learn what ... https://www.typsy.com/player?id=1460 241 2019-05-27T05:29:14+00:00 yes yes no https://www.typsy.com/lessons/how-draft-systems-work-an-overview https://images.typsy.com/images/content/1461 How draft systems work You know draft beer comes from a tap, but do you know how it gets there? It all starts with six components which work together to bring this rich liquid to the tap chilled, carbonated and fresh. In this lesson, you'll learn about the six key components that make up a draft beer system. This lesso... https://www.typsy.com/player?id=1461 357 2019-05-27T05:29:15+00:00 yes yes no https://www.typsy.com/lessons/handling-and-storing-kegs https://images.typsy.com/images/content/1462 Handling and storing kegs Kegs: these sacred vessels that store beer can weigh up to 161 pounds (72.8 kg)! That's why it's important to know not only how to properly store a key but also how to handle and lift them correctly. In this lesson, you'll learn how to handle and store kegs safely and correctly. This lesson is es... https://www.typsy.com/player?id=1462 246 2019-05-27T05:29:15+00:00 yes yes no https://www.typsy.com/lessons/setting-up-a-cool-room-for-draft-beer https://images.typsy.com/images/content/1463 Setting up a cool room for draft beer Your keg cool room should be a dedicated area for all your keg beers, away from food and heavy foot traffic! Remember that this room should be easily accessible no matter the time of day. Be sure your layout, spacem and lighting is fit for your needs. In this lesson, you'll learn how to set up a ... https://www.typsy.com/player?id=1463 200 2019-05-27T05:29:15+00:00 yes yes no https://www.typsy.com/lessons/changing-and-tapping-kegs https://images.typsy.com/images/content/1464 Changing and tapping kegs You're pouring the perfect glass and then the beer stops flowing - looks like it's time to change the keg. Changing a keg, also known as tapping, can be tricky and it's easy for things to go wrong. But, with some simple instructions, you can avoid beer puddles on the floor and efficiently get the... https://www.typsy.com/player?id=1464 271 2019-05-27T05:29:15+00:00 yes yes no https://www.typsy.com/lessons/using-gas-systems-with-draft-beer https://images.typsy.com/images/content/1465 Using gas systems with draft beer For beer to go from keg to glass it needs a helping hand, this is where gas steps in. But did you know that there are three main types of gas in draft systems and each will affect whether your beer is nice and foamy or dull and flat? In this lesson, you'll learn about the role that gas plays in d... https://www.typsy.com/player?id=1465 304 2019-05-27T05:29:15+00:00 yes yes no https://www.typsy.com/lessons/pouring-draft-beer https://images.typsy.com/images/content/1466 Pouring draft beer Your draft system is all set up and ready to go, but that doesn't mean anything if you can't serve the perfect pint. So, where do you start? With a clean glass, the right angle and the perfect timing of course! In this lesson, you'll learn how to pour the perfect pint of draft beer. This lesson i... https://www.typsy.com/player?id=1466 282 2019-05-27T05:29:15+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-cleaning-and-maintaining-beer-lines https://images.typsy.com/images/content/1467 The importance of cleaning and maintaining beer lines A lot of time and effort goes into growing hops and barley and cultivating yeast. Further precision and time is required when brewing delicious beer and after a few months time, you've got the mouthwatering masterpiece. But, all this labor can go to waste if your draft lines are dirty. In this le... https://www.typsy.com/player?id=1467 308 2019-05-27T05:29:15+00:00 yes yes no https://www.typsy.com/lessons/cleaning-beer-lines https://images.typsy.com/images/content/1468 Cleaning beer lines A clean beer line is essential for the perfect pint of beer. So, when it comes to cleaning beer lines don't expect soapy water to be enough, instead, you'll need to handle aggressive chemicals which can be harmful if used incorrectly, so pay attention! In this lesson, you'll learn how to safely c... https://www.typsy.com/player?id=1468 243 2019-05-27T05:29:15+00:00 yes yes no https://www.typsy.com/lessons/minimizing-wastage-and-maximizing-returns-with-draft-beer https://images.typsy.com/images/content/1469 Minimizing wastage and maximizing returns with draft beer If your draft beer isn't being poured properly or your system isn't well-maintained you won't just have unhappy customers, you'll have a decrease in profits. That's why fixing draft issues, training staff properly on system use, and understanding how much each of your kegs will yield in profit is... https://www.typsy.com/player?id=1469 370 2019-05-27T05:29:15+00:00 yes yes no https://www.typsy.com/lessons/troubleshooting-common-problems-with-draft-systems https://images.typsy.com/images/content/1470 Troubleshooting common problems with draft systems There are five main categories in troubleshooting your draft beer system, but each has one solution in common: cleanliness. Keeping your system clean will ensure your beer flows smoothly and is poured perfectly each time. If you find yourself swimming in beer, hire a professional to help with any... https://www.typsy.com/player?id=1470 272 2019-05-27T05:29:15+00:00 yes yes no https://www.typsy.com/lessons/conclusion-draft-beer-operations https://images.typsy.com/images/content/1471 Conclusion - Draft beer operations Congrats! You've finished the Draft beer operations course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is essential for anyone who is responsible for serving or interacting with draft beer.... https://www.typsy.com/player?id=1471 42 2019-05-27T05:29:16+00:00 yes yes no https://www.typsy.com/lessons/welcome-tea-mastery https://images.typsy.com/images/content/1623 Welcome - Tea mastery Welcome to Tea mastery! In this course, you'll learn the importance and best practices of tea tasting and evaluation, how to pair tea with food and more. Ready to begin? Whether you are looking to deepen your background on this herbal beverage, or become an expert on your current tea offerings, t... https://www.typsy.com/player?id=1623 67 2019-07-04T01:33:53+00:00 yes yes no https://www.typsy.com/lessons/controlling-tea-infusion https://images.typsy.com/images/content/1624 Controlling tea infusion Brewing the perfect cup of tea isn't easy; it takes precision, time and care. Get ready to mix and measure like a mad scientist as we look into the science behind brewing the perfect cup of tea. In this lesson, you'll learn about the factors that control and enhance tea infusion. Whether you are ... https://www.typsy.com/player?id=1624 368 2019-07-04T01:33:53+00:00 yes yes no https://www.typsy.com/lessons/phases-of-tea-infusion https://images.typsy.com/images/content/1625 Phases of tea infusion Although there are hundreds of different tea varieties available on the market, the process to infuse them is very similar. Understanding and knowing the steps to a successful infusion will help ensure you brew the perfectly infused pot of tea. In this lesson, you'll learn about the phases of tea... https://www.typsy.com/player?id=1625 309 2019-07-04T01:33:53+00:00 yes yes no https://www.typsy.com/lessons/objectives-of-a-tea-cupping https://images.typsy.com/images/content/1626 Objectives of a tea cupping Tea cupping doesn't mean gently holding a warm cup of tea. In fact, it refers to the purpose of evaluating tea to identify the flavor and aroma characteristics, judge its quality and detect possible defects. In this lesson, you'll learn about the purpose of conducting a tea cupping. Whether you a... https://www.typsy.com/player?id=1626 250 2019-07-04T01:33:53+00:00 yes yes no https://www.typsy.com/lessons/the-tea-cupping-process https://images.typsy.com/images/content/1627 The tea cupping process Tea cupping is a precise art that helps you determine a tea's flavor profile and any faults it may have. From preparing the necessary equipment to determining the correct tea measurements, tea cupping is an important step in ensuring you know all about the tea you brew. In this lesson, you'll lea... https://www.typsy.com/player?id=1627 407 2019-07-04T01:33:54+00:00 yes yes no https://www.typsy.com/lessons/dry-tea-leaf-evaluation https://images.typsy.com/images/content/1628 Dry tea leaf evaluation The process of dry leaf evaluation teaches you to inspect the individual tea leaves before you begin infusing them. Specifically, you'll learn to focus on texture, shape, grade and fragrance of the leaves. In this lesson, you'll learn how to conduct a dry leaf cupping. Who the Tea mastery course ... https://www.typsy.com/player?id=1628 349 2019-07-04T01:33:55+00:00 yes yes no https://www.typsy.com/lessons/wet-tea-leaf-evaluation https://images.typsy.com/images/content/1629 Wet tea leaf evaluation Wet tea leaf evaluation assesses two things - appearance and aroma. While the tea is steeping you'll be able to take note of the size, brightness, and color of the leaves (appearance) as well as their fragrance (aroma).. In this lesson, you'll learn how to conduct a wet leaf cupping Whether you a... https://www.typsy.com/player?id=1629 307 2019-07-04T01:33:55+00:00 yes yes no https://www.typsy.com/lessons/evaluating-tea-liquor https://images.typsy.com/images/content/1630 Evaluating tea liquor Evaluating tea liquor is completed in much the same way as with wet tea leaves - infuse your tea and then assess its appearance. After the tea has cooled, it's time to taste and conduct your flavor evaluation. In this lesson, you'll learn how to conduct a tea liquor evaluation. Whether you are lo... https://www.typsy.com/player?id=1630 353 2019-07-04T01:33:56+00:00 yes yes no https://www.typsy.com/lessons/identifying-tea-faults-and-defects https://images.typsy.com/images/content/1631 Identifying tea faults and defects Defects,are determined by negative or off flavors when tasting the tea. These defects can come from a variety of sources including plant health, soil content, and manufacturing equipment. In this lesson, you'll learn about what is considered a fault or defect in tea. Whether you are looking to de... https://www.typsy.com/player?id=1631 336 2019-07-04T01:33:56+00:00 yes yes no https://www.typsy.com/lessons/designing-a-tea-menu https://images.typsy.com/images/content/1632 Designing a tea menu You're keen to add tea to your menu but don't know where to start? Knowing your guests' expectations and budgets will not only help you choose the right tea varieties for your venue but also ensure you don't alienate anyone either. In this lesson, you'll learn how to design an enticing tea menu s... https://www.typsy.com/player?id=1632 252 2019-07-04T01:33:56+00:00 yes yes no https://www.typsy.com/lessons/pairing-tea-with-food-and-drink https://images.typsy.com/images/content/1633 Pairing tea with food and drink You've got your tea menu, you've got your food menu. So why not pair them together? It may sound easy, but Nathan has a few general rules and tips to ensure your pairings don't end up down the drain. In this lesson, you'll learn Nathan's tips for pairing tea with food. Whether you are looking to ... https://www.typsy.com/player?id=1633 330 2019-07-04T01:33:57+00:00 yes yes no https://www.typsy.com/lessons/conclusion-tea-mastery https://images.typsy.com/images/content/1634 Conclusion - Tea mastery Congrats! You've finished the Tea mastery online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=1634 43 2019-07-04T01:33:57+00:00 yes yes no https://www.typsy.com/lessons/welcome-training-fundamentals https://images.typsy.com/images/content/1696 Welcome - Training fundamentals Welcome to Training your team! In this course, you'll learn fundamental skills that will help you design and deliver effective training in your venue. Ready to begin?... https://www.typsy.com/player?id=1696 32 2019-09-06T05:25:22+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-training-staff-effectively https://images.typsy.com/images/content/1697 The importance of training staff effectively A good training program can help safeguard against holes in your team's knowledge. But, even after evaluating the training needs of your staff, supplying training to your team may not always have the effect intended. In this lesson, you'll learn the difference between effective and ineffective tr... https://www.typsy.com/player?id=1697 200 2019-09-06T05:25:36+00:00 yes yes no https://www.typsy.com/lessons/planning-training https://images.typsy.com/images/content/1698 Planning training When it comes to thinking about the training needs for your business, you shouldn't improvise. Training is an investment and it deserves your time and thoughts. In this lesson, you'll learn how to plan a training session and why planning is crucial. This lesson is perfect for hospitality supervis... https://www.typsy.com/player?id=1698 213 2019-09-06T05:25:36+00:00 yes yes no https://www.typsy.com/lessons/training-methods https://images.typsy.com/images/content/1699 Types of training There are many different ways to conduct training in your venue, with each having their own benefits and disadvantages. In this lesson, you'll learn about five different training methods and the key positives and possible drawbacks for each. This lesson is perfect for hospitality supervisors and ... https://www.typsy.com/player?id=1699 302 2019-09-06T05:25:36+00:00 yes yes no https://www.typsy.com/lessons/writing-training-content https://images.typsy.com/images/content/1700 Writing training content Learning how to break down what you know and how to communicate it are skills that anyone can learn. And the good thing is, there's a process you can follow to make this a bit easier. In this lesson, you'll learn how to adapt training content to the level of the learner and what it means to 'chun... https://www.typsy.com/player?id=1700 242 2019-09-06T05:25:36+00:00 yes yes no https://www.typsy.com/lessons/learning-styles https://images.typsy.com/images/content/1701 Learning styles Everyone is different and we don't all learn in the same way. Many of us learn using a combination of 'learning styles' which can include visual, audio, reading and kinestheic. In this lesson, you'll learn which training methods and techniques are better suited to each type of learner. This lesso... https://www.typsy.com/player?id=1701 215 2019-09-06T05:25:36+00:00 yes yes no https://www.typsy.com/lessons/being-an-engaging-trainer https://images.typsy.com/images/content/1702 Being an engaging trainer As the trainer it's up to you to make sure you're doing everything you can to keep your trainees engaged and interested. It won't matter how good your content is or how much planning you've done, if your delivery is boring, rushed, or confusing. Making these mistakes will lead to your trainees no... https://www.typsy.com/player?id=1702 318 2019-09-06T05:25:37+00:00 yes yes no https://www.typsy.com/lessons/leading-group-training https://images.typsy.com/images/content/1703 Leading group training There will be many times in hospitality when you'll need to train multiple staff at once. But training multiple staff can come with challenges. In this lesson, you'll learn some of the key challenges and opportunities when training a group. https://www.typsy.com/player?id=1703 284 2019-09-06T05:25:37+00:00 yes yes no https://www.typsy.com/lessons/creating-a-staff-induction https://images.typsy.com/images/content/1704 Creating a staff induction Staff induction is one of the first things you should do with any new employee. But sadly, many businesses skip out on this crucial learning step, which has contributed to industry averages of 39% of front of house staff and 42% of back of house staff leaving within their first 90 days of employm... https://www.typsy.com/player?id=1704 327 2019-09-06T05:25:37+00:00 yes yes no https://www.typsy.com/lessons/creating-training-resources https://images.typsy.com/images/content/1705 Creating training resources Training resources can come in many formats and are a great way of providing your trainees with additional or supporting content. Plus, they can be used in your training or could be available afterwards as reminders of key discussion points. In this lesson, you'll learn what training resources ar... https://www.typsy.com/player?id=1705 150 2019-09-06T05:25:37+00:00 yes yes no https://www.typsy.com/lessons/creating-great-video-training https://images.typsy.com/images/content/1706 Creating great video training You don't need to be Steven Spielberg to create engaging video training. And you don't need expensive equipment or fancy lighting either. In this lesson, you'll learn how and when to use video in your training. https://www.typsy.com/player?id=1706 292 2019-09-06T05:25:38+00:00 yes yes no https://www.typsy.com/lessons/checking-training-effectiveness https://images.typsy.com/images/content/1707 Checking training effectiveness Your training effectiveness is up to you and should be decided when you begin planning your learning outcomes. To help evaluate your training effectiveness, Simon takes you through four tracking ideas that you can use. In this lesson, you'll learn how to define and track training effectiveness. W... https://www.typsy.com/player?id=1707 179 2019-09-06T05:25:38+00:00 yes yes no https://www.typsy.com/lessons/conclusion-training-fundamentals https://images.typsy.com/images/content/1708 Conclusion - Training fundamentals Congrats! You've finished the Training your team course. Ready to test your skills? Complete the quiz and earn your certificate today.... https://www.typsy.com/player?id=1708 42 2019-09-06T05:25:38+00:00 yes yes no https://www.typsy.com/lessons/welcome-rostering-management https://images.typsy.com/images/content/1773 Welcome - Rostering management Welcome to Rostering Management! In this course, you'll learn why rostering is important, some common mistakes to avoid, and how to create the best roster for your venue.. Ready to begin?... https://www.typsy.com/player?id=1773 90 2019-10-18T03:59:05+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-rostering-to-a-business https://images.typsy.com/images/content/1774 The importance of rostering to a business Designing a roster for your business can often be a daunting task, especially when it can have such a huge influence on the success of the business you're working for. In this lesson, Lisa Spiden will help you learn what a roster is and why great rostering affects the overall success of a busines... https://www.typsy.com/player?id=1774 194 2019-10-18T03:59:25+00:00 yes yes no https://www.typsy.com/lessons/common-rostering-mistakes https://images.typsy.com/images/content/1775 Common rostering mistakes Mistakes made while creating your roster can cost you, even if you don't know it. In this lesson, Lisa will take you through seven key mistakes she sees people make when developing and managing rosters and shares her tips on how to avoid them. https://www.typsy.com/player?id=1775 303 2019-10-18T03:59:25+00:00 yes yes no https://www.typsy.com/lessons/principles-of-a-good-roster https://images.typsy.com/images/content/1776 Principles of a good roster Designing a great roster is the goal, but how do you achieve it? In this lesson, Lisa will take you through the key goals to focus on when creating your roster so your business is set up for success. This lesson is perfect for hospitality supervisors and managers looking at strengthening their st... https://www.typsy.com/player?id=1776 230 2019-10-18T03:59:25+00:00 yes yes no https://www.typsy.com/lessons/managing-roster-costing https://images.typsy.com/images/content/1777 Managing roster costing Do your staff work in shifts? Do you know how much it costs your business when two stay for an extra hour on a Saturday night shift? These are just some of the things you need to consider when thinking about your roster. In this lesson, Lisa will help you understand why labor costs are important ... https://www.typsy.com/player?id=1777 304 2019-10-18T03:59:25+00:00 yes yes no https://www.typsy.com/lessons/base-rosters https://images.typsy.com/images/content/1778 Base rosters Designing a roster can take time and effort which is why anything that can help make it easier is a bonus. Find out why Lisa recommends using a base roster, and how to create one, in this lesson. This lesson is perfect for hospitality supervisors and managers looking at strengthening their staff ... https://www.typsy.com/player?id=1778 271 2019-10-18T03:59:26+00:00 yes yes no https://www.typsy.com/lessons/coverage-and-why-its-important https://images.typsy.com/images/content/1779 Coverage and why it's important Do you know how many people need to be rostered at a given time? Well, this is where coverage steps in. Find out how you can improve your service, sales, and productivity by investing in your coverage needs in detail with Lisa. This lesson is perfect for hospitality supervisors and managers looki... https://www.typsy.com/player?id=1779 332 2019-10-18T03:59:26+00:00 yes yes no https://www.typsy.com/lessons/business-rules-for-rostering https://images.typsy.com/images/content/1780 Business rules for rostering Every business is run differently and these nuances make up your business rules. But have you thought of how the business rules you employ can impact your roster? In this lesson, Lisa will teach you what a business rule is and why they need to be considered when creating a roster. This lesson is ... https://www.typsy.com/player?id=1780 172 2019-10-18T03:59:26+00:00 yes yes no https://www.typsy.com/lessons/roster-compliance https://images.typsy.com/images/content/1781 Roster compliance Adhering to compliance regulations is paramount if you're tasked with rostering management. From staff payments to the number of consecutive working days, making mistakes in violation of the regulations can often lead to non-compliance. In this lesson, Lisa will take you through some of the key l... https://www.typsy.com/player?id=1781 259 2019-10-18T03:59:26+00:00 yes yes no https://www.typsy.com/lessons/tools-available-to-help-with-rostering https://images.typsy.com/images/content/1782 Tools available to help with rostering When it comes to rostering, there are a whole heap of tools out there that can help save you time and improve your rostering! Win-win. Explore some of the tools that are available to provide the data you need to build your rosters with Lisa. https://www.typsy.com/player?id=1782 289 2019-10-18T03:59:26+00:00 yes yes no https://www.typsy.com/lessons/conclusion-rostering-management https://images.typsy.com/images/content/1783 Conclusion - Rostering Management Congrats! You've finished the Rostering Management course. Ready to test your skills? Complete the quiz and earn your certificate today.... https://www.typsy.com/player?id=1783 42 2019-10-18T03:59:26+00:00 yes yes no https://www.typsy.com/lessons/what-makes-the-perfectly-poured-beer https://images.typsy.com/images/content/1808 What makes the perfectly poured beer? Knowing how to perfectly pour a beer is a game-changer for your customers. To help you understand the importance of serving a perfectly poured beer, Belinda takes you through five crucial steps that go into a pour. In this lesson, you'll learn why it's important to present to the customer a fresh... https://www.typsy.com/player?id=1808 217 2019-10-27T23:06:37+00:00 yes yes no https://www.typsy.com/lessons/why-freshest-quality-beer-is-key-to-the-perfect-pour2 https://images.typsy.com/images/content/1809 Why freshest quality beer is key to the perfect pour Beer adepts will know that beer is delicious when it's fresh! But how do you know if a beer is fresh or not? In this lesson, Belinda looks at what it takes to ensure that you'll always serve a fresh beer.... https://www.typsy.com/player?id=1809 83 2019-10-27T23:06:38+00:00 yes yes no https://www.typsy.com/lessons/storage-and-avoiding-the-enemies-of-beer https://images.typsy.com/images/content/1810 Storage and avoiding the enemies of beer Whether it's the heat or the light, there are different factors that affect the quality and flavour of a beer. In this lesson, you'll learn about the four enemies of beer and how to mitigate them.... https://www.typsy.com/player?id=1810 275 2019-10-27T23:06:40+00:00 yes yes no https://www.typsy.com/lessons/using-the-correct-beer-clean-glassware-and-equipment https://images.typsy.com/images/content/1811 Using the correct 'beer clean' glassware and equipment A well-poured beer is one thing, however, having beer glasses not 'beer clean' is another. Pouring the perfect beer is also impacted by the cleanliness of a glass. In this lesson, you'll understand the importance of using 'Beer clean glassware' and how to identify a dirty beer glass before pourin... https://www.typsy.com/player?id=1811 202 2019-10-27T23:06:41+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-different-glassware-1 https://images.typsy.com/images/content/1812 Introduction to different glassware Choosing the perfect glass is as important as serving a fresh beer. There are a number of glasses that are specifically designed to bring out the best of a beer. In this lesson, you'll look at how glassware can impact the flavour and appearance of a beer.... https://www.typsy.com/player?id=1812 239 2019-10-27T23:06:43+00:00 yes yes no https://www.typsy.com/lessons/the-perfect-pour-1-part-pour-1 https://images.typsy.com/images/content/1813 The perfect pour: 1 part pour From using a clean glass to tilting your glass to the perfect angle, pouring the perfect beer is an art, right? In this lesson, you'll learn the four steps that will make you a master at pouring beer.... https://www.typsy.com/player?id=1813 83 2019-10-27T23:06:44+00:00 yes yes no https://www.typsy.com/lessons/the-perfect-pour-2-part-pour-1 https://images.typsy.com/images/content/1814 The perfect pour: 2 part pour For the 2 part pour, there are five crucial steps to follow if you want to pour the perfect beer without wasting any. In this lesson, you'll learn why you should use 2 part pour and how to hold the glass to pour a perfectly presented beer.... https://www.typsy.com/player?id=1814 82 2019-10-27T23:06:45+00:00 yes yes no https://www.typsy.com/lessons/reducing-waste-and-why-its-important https://images.typsy.com/images/content/1815 Reducing waste and why it's important Reducing waste at the tap is always possible but it's crucial to be able to identify where your wastage is coming from to help reduce it. In this lesson, you'll understand the importance of minimising wastage to maximise profits and learn to never miss the drips at the end of the pour.... https://www.typsy.com/player?id=1815 113 2019-10-27T23:06:47+00:00 yes yes no https://www.typsy.com/lessons/ohs-cub https://images.typsy.com/images/content/1816 OH&S Trap doors, broken glass or chemicals are all affecting your health and safety at work which is why it is crucial to know some important HSE topics. In this lesson, you'll understand the risk with broken glass and chemicals to make sure your day at work runs as smoothly as possible.... https://www.typsy.com/player?id=1816 108 2019-10-27T23:06:48+00:00 yes yes no https://www.typsy.com/lessons/welcome-the-perfect-pour https://images.typsy.com/images/content/1817 Welcome - The Perfect Pour Welcome to the Perfect Pour! A beer-y cool course for bartenders looking at polishing their pouring skills and beer expertise. Did you know that beer is the third most popular drink in the world? After water and tea, of course. In Australia, .7 billion litres of beer is consumed in a year. Feelin... https://www.typsy.com/player?id=1817 27 2019-10-27T23:06:50+00:00 yes yes no https://www.typsy.com/lessons/conclusion-the-perfect-pour https://images.typsy.com/images/content/1818 Conclusion - The Perfect Pour Congrats! You've finished the Training your team course. Ready to test your skills? Complete the quiz and earn your certificate today.... https://www.typsy.com/player?id=1818 33 2019-10-27T23:06:51+00:00 yes yes no https://www.typsy.com/lessons/welcome-alcohol-awareness https://images.typsy.com/images/content/1855 Welcome - Alcohol awareness Welcome to Alcohol awareness! In this online course, you'll learn how to serve and sell alcohol safely in your hospitality role. Ready to begin? https://www.typsy.com/player?id=1855 82 2019-11-02T11:33:03+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-responsible-alcohol-service https://images.typsy.com/images/content/1856 The importance of responsible alcohol service Working in hospitality can be fun, but comes with some big responsibilities, including the sale and service of alcohol. In this lesson, Fred Siggins will explain why alcohol is potentially dangerous and why you are obligated to selling and serving it responsibly. https://www.typsy.com/player?id=1856 193 2019-11-02T11:41:48+00:00 yes yes no https://www.typsy.com/lessons/alcohol-and-the-law https://images.typsy.com/images/content/1857 Alcohol and the law In most countries, states and cities, the sale and service of alcohol is regulated by government and other local agencies. That's why it's important to understand the laws that apply to you, no matter what role you have in selling or serving alcohol. In this lesson, Fred will explain why servers ... https://www.typsy.com/player?id=1857 258 2019-11-02T11:45:49+00:00 yes yes no https://www.typsy.com/lessons/consequences-of-unsafe-alcohol-service-and-sales https://images.typsy.com/images/content/1858 Consequences of unsafe alcohol service and sales Serving and selling alcohol in an unsafe manner can lead to some serious consequences for both you and your guests. In this lesson, Fred will take you through some of the consequences of unsafe alcohol service and sales. https://www.typsy.com/player?id=1858 119 2019-11-02T11:55:38+00:00 yes yes no https://www.typsy.com/lessons/whats-in-a-drink https://images.typsy.com/images/content/1859 What's in a drink? Do you know much about what's going into your body when you drink beer, wine or liquor? What about keeping track of how much alcohol you or a guest has consumed? In this lesson, Fred will take you through the types of alcohol in drinks, alcohol strength and what a standard drink is. Who the Alcoh... https://www.typsy.com/player?id=1859 257 2019-11-02T11:58:29+00:00 yes yes no https://www.typsy.com/lessons/what-happens-when-you-drink-alcohol https://images.typsy.com/images/content/1860 What happens when you drink alcohol? Alcohol affects the body as soon as a person puts it in their mouth. But what effects can it take? In this lesson, Fred will explain how alcohol is absorbed into the body and how long it stays in your system. https://www.typsy.com/player?id=1860 240 2019-11-02T12:01:56+00:00 yes yes no https://www.typsy.com/lessons/techniques-for-sobering-up https://images.typsy.com/images/content/1861 Techniques for sobering up You've probably heard one or two ways to help get you sober - drinking water, cold showers or having a coffee. But, did you know that they're all a myth? Yep, they don't actually help the alcohol get out of your system. Find out how alcohol actually leaves a person's body with Fred. Who the Alcoh... https://www.typsy.com/player?id=1861 190 2019-11-02T12:05:50+00:00 yes yes no https://www.typsy.com/lessons/detecting-underage-guests https://images.typsy.com/images/content/1862 Detecting underage guests In your role you’re not just responsible for making sure you don’t sell or serve alcohol to minors, you’re also legally obligated. Serving someone who’s under the minimum legal drinking age could mean you end up facing disciplinary action and it might even result in civil or criminal charges agai... https://www.typsy.com/player?id=1862 174 2019-11-02T12:08:13+00:00 yes yes no https://www.typsy.com/lessons/checking-a-guests-identification https://images.typsy.com/images/content/1863 Checking a guest's identification Asking guests for their identification can feel awkward at first. But, this task is all part of serving and selling alcohol responsibly. In this lesson, Fred will take you through some simple steps to help make checking a guest's identification smooth and simple. https://www.typsy.com/player?id=1863 238 2019-11-02T12:10:09+00:00 yes yes no https://www.typsy.com/lessons/recognizing-the-signs-of-intoxication https://images.typsy.com/images/content/1864 Recognizing the signs of intoxication If someone is showing signs of being intoxicated or drunk, it's your responsibility not to sell or serve them alcohol. In many places that's not just a rule, it's, in fact, the law. Find out what intoxication is and some of the common signs with Fred. https://www.typsy.com/player?id=1864 344 2019-11-02T12:14:04+00:00 yes yes no https://www.typsy.com/lessons/being-a-responsible-server-of-alcohol https://images.typsy.com/images/content/1865 Being a responsible server of alcohol If you’re serving or selling alcohol you have a duty to serve it responsibly, with the safety of your guests and community at the top of your mind always. Find out some of Fred's top responsibility must-dos when it comes to serving and selling alcohol. https://www.typsy.com/player?id=1865 269 2019-11-02T12:17:14+00:00 yes yes no https://www.typsy.com/lessons/refusing-or-discontinuing-an-alcohol-sale-or-service https://images.typsy.com/images/content/1866 Refusing or discontinuing an alcohol sale or service Refusing to sell or serve alcohol to an intoxicated guest can be difficult. However, it’s something you need to be able to handle in your role. Learn some of Fred's best practice tips for refusing alcohol sale or service. https://www.typsy.com/player?id=1866 282 2019-11-02T12:21:59+00:00 yes yes no https://www.typsy.com/lessons/conclusion-alcohol-awareness https://images.typsy.com/images/content/1867 Conclusion - Alcohol awareness Congrats! You've finished the Alcohol awareness online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=1867 69 2019-11-02T12:23:51+00:00 yes yes no https://www.typsy.com/lessons/welcome-housekeeping-principles https://images.typsy.com/images/content/1960 Welcome - Housekeeping principles Welcome to Housekeeping principles! In this course, you'll learn about the purpose and principles for housekeeping followed by some helpful hints, things to avoid, basic cleaning procedures, and how to be safe on the job. Ready to begin?... https://www.typsy.com/player?id=1960 137 2019-12-02T06:09:10+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-housekeeping https://images.typsy.com/images/content/1961 Introduction to housekeeping Like any team in hospitality, the housekeeping team features a variety of roles with the purpose to provide an exceptional guest experience. In this lesson, Hannah Crowley-McClelland will explain the different roles in the housekeeping department. https://www.typsy.com/player?id=1961 176 2019-12-02T06:09:14+00:00 yes yes no https://www.typsy.com/lessons/the-housekeeper-mindset https://images.typsy.com/images/content/1962 The housekeeper mindset What you do on a day to day basis is some of the hardest work in a hotel, so shaping a positive attitude is key to your success in Housekeeping. In this lesson, Hannah recommends three principles to help you build and maintain a housekeepers mindset. This lesson is perfect for budding housekeepin... https://www.typsy.com/player?id=1962 247 2019-12-02T06:09:18+00:00 yes yes no https://www.typsy.com/lessons/personal-hygiene-in-housekeeping https://images.typsy.com/images/content/1963 Personal hygiene in housekeeping Your personal hygiene and how you present yourself creates a clear image to your guests. In this lesson, Hannah explains the importance of personal hygiene and the risks uncleanliness can cause. This lesson is perfect for budding housekeeping staff or someone wanting to improve their skills and k... https://www.typsy.com/player?id=1963 190 2019-12-02T06:09:21+00:00 yes yes no https://www.typsy.com/lessons/workplace-health-and-safety-in-housekeeping https://images.typsy.com/images/content/1964 Workplace health & safety(WH&S) in housekeeping Like many jobs in hospitality, a housekeeper will be prone to slips, spills, breaks and may be required to lift, move, and carry heavy items. In this lesson, Hannah will review some common workplace hazards as well as measures and preventative practices you can follow to keep safe. This lesson is... https://www.typsy.com/player?id=1964 326 2019-12-02T06:09:25+00:00 yes yes no https://www.typsy.com/lessons/cleaning-agents https://images.typsy.com/images/content/1965 Cleaning agents There are hundreds of cleaning agents on the market... but which one is used for what task? In this lesson, Hannah will explain some common cleaning agents and what to use them for. This lesson is perfect for budding housekeeping staff or someone wanting to improve their skills and knowledge as a... https://www.typsy.com/player?id=1965 340 2019-12-02T06:09:28+00:00 yes yes no https://www.typsy.com/lessons/housekeeping-equipment https://images.typsy.com/images/content/1966 Housekeeping equipment There are some housekeeping tasks where you'll need equipment to help you get the work done. In this lesson, Hannah explains what the key pieces of housekeeping equipment are and what they are used for. This lesson is perfect for budding housekeeping staff or someone wanting to improve their skil... https://www.typsy.com/player?id=1966 137 2019-12-02T06:09:32+00:00 yes yes no https://www.typsy.com/lessons/preparing-your-housekeeping-cart https://images.typsy.com/images/content/1967 Preparing your housekeeping cart Your housekeeping cart is your one-stop-shop for all things needed on your shift. In this lesson, Hannah will take you through what should be on a housekeeping cart and explains the importance of keeping it organized. This lesson is perfect for budding housekeeping staff or someone wanting to imp... https://www.typsy.com/player?id=1967 226 2019-12-02T06:09:35+00:00 yes yes no https://www.typsy.com/lessons/top-10-cleaning-tips https://images.typsy.com/images/content/1968 Top 10 cleaning tips Getting the basics right when it comes to housekeeping will ensure your shift is completed quickly and cleanly. In this lesson, Hannah takes you through her top 10 rules and tips for cleaning. This lesson is perfect for budding housekeeping staff or someone wanting to improve their skills and kno... https://www.typsy.com/player?id=1968 191 2019-12-02T06:09:39+00:00 yes yes no https://www.typsy.com/lessons/the-housekeeping-shift https://images.typsy.com/images/content/1969 The housekeeping shift From the minute you clock on to the minute you clock off, there will be a variety of tasks and activities for you to complete. Find out what a housekeeping shift looks like with Hannah. This lesson is perfect for budding housekeeping staff or someone wanting to improve their skills and knowledge ... https://www.typsy.com/player?id=1969 246 2019-12-02T06:09:43+00:00 yes yes no https://www.typsy.com/lessons/security-tips-for-entering-guest-rooms https://images.typsy.com/images/content/1970 Security tips for entering guest rooms All staff have a responsibility to uphold security in a hotel; security for the hotel and guests, and security for yourself. In this lesson, Hannah discusses the importance of security for yourself and your guests. This lesson is perfect for budding housekeeping staff or someone wanting to improv... https://www.typsy.com/player?id=1970 270 2019-12-02T06:09:46+00:00 yes yes no https://www.typsy.com/lessons/conclusion-housekeeping-principles https://images.typsy.com/images/content/1971 Conclusion - Housekeeping principles Congrats! You've finished the Housekeeping principles course. Ready to test your skills? Complete the quiz and earn your certificate today.... https://www.typsy.com/player?id=1971 60 2019-12-02T06:09:50+00:00 yes yes no https://www.typsy.com/lessons/welcome-housekeeping-application https://images.typsy.com/images/content/1985 Welcome - Housekeeping application Welcome to Housekeeping principles! In this course, you'll learn how to clean every area of a guest room safely and to a high standard. Ready to begin?... https://www.typsy.com/player?id=1985 105 2019-12-09T22:53:32+00:00 yes yes no https://www.typsy.com/lessons/entering-a-guest-room https://images.typsy.com/images/content/1986 Entering a guest room Everyone knows to knock before walking through a door, and a housekeeper is no different. In this lesson, Loki Basireddy will take you through his best practice process for entering a guest room. This lesson is perfect for housekeeping staff responsible for cleaning guest rooms.... https://www.typsy.com/player?id=1986 182 2019-12-09T22:53:38+00:00 yes yes no https://www.typsy.com/lessons/preparing-a-guest-room-for-cleaning https://images.typsy.com/images/content/1987 Preparing a guest room for cleaning Before you start cleaning, you first need to prepare it. In this lesson, Loki takes you through the preparation steps you should take when you first enter a room that needs to be cleaned. This lesson is perfect for housekeeping staff responsible for cleaning guest rooms.... https://www.typsy.com/player?id=1987 348 2019-12-09T22:53:41+00:00 yes yes no https://www.typsy.com/lessons/preparing-a-bathroom-for-cleaning https://images.typsy.com/images/content/1988 Preparing a bathroom for cleaning Cleaning a bathroom doesn't just consist of changing the towels, it includes cleaning surfaces and taking care with guest's personal items. In this lesson, Loki explains what things to do before and during bathroom cleaning.... https://www.typsy.com/player?id=1988 332 2019-12-09T22:53:45+00:00 yes yes no https://www.typsy.com/lessons/making-a-bed https://images.typsy.com/images/content/1989 Making a bed From fitted sheets to pillowcases, making a bed involves a lot of moving, shaking, fluffing, and folding. In this lesson, Loki teaches you step-by-step how to make a bed that will impress your guests. This lesson is perfect for housekeeping staff responsible for cleaning guest rooms.... https://www.typsy.com/player?id=1989 297 2019-12-09T22:53:48+00:00 yes yes no https://www.typsy.com/lessons/cleaning-sinks-mirrors-showers-and-baths https://images.typsy.com/images/content/1990 Cleaning sinks, mirrors, showers, and baths Ever entered a bathroom only to realize it hasn't been cleaned properly? It doesn't look good or feel clean, does it? In this lesson, Loki explains his best practice tips for cleaning a bathroom. This lesson is perfect for housekeeping staff responsible for cleaning guest rooms.... https://www.typsy.com/player?id=1990 290 2019-12-09T22:53:52+00:00 yes yes no https://www.typsy.com/lessons/cleaning-a-toilet https://images.typsy.com/images/content/1991 Cleaning a toilet Toilets are one of the toughest areas to clean and maintain. Dirty toilets are not just disgusting to look at, they are a health hazard to everyone and can impact a hotel's reputation. In this lesson, Loki will take you through how to clean a toilet. This lesson is perfect for housekeeping staff ... https://www.typsy.com/player?id=1991 194 2019-12-09T22:53:55+00:00 yes yes no https://www.typsy.com/lessons/mopping-floors https://images.typsy.com/images/content/1992 Mopping floors Mopping the floors sounds like a pretty easy task. But it's easy to do it wrong and leave the area even dirtier than when you started. In this lesson, Loki takes you through how to mop floors correctly and safely. This lesson is perfect for housekeeping staff responsible for cleaning guest rooms.... https://www.typsy.com/player?id=1992 164 2019-12-09T22:53:59+00:00 yes yes no https://www.typsy.com/lessons/cleaning-bedroom-surfaces-mirrors-and-walls https://images.typsy.com/images/content/1993 Cleaning bedroom surfaces, mirrors, and walls Dirt, dust, and grime can build up on any surface in a room which is why it's important you don't miss a thing. In this lesson, Loki will take you through how to clean the surfaces, mirrors, and walls of a room. This lesson is perfect for housekeeping staff responsible for cleaning guest rooms.... https://www.typsy.com/player?id=1993 286 2019-12-09T22:54:02+00:00 yes yes no https://www.typsy.com/lessons/vacuuming-floors https://images.typsy.com/images/content/1994 Vacuuming floors The vacuum is one of the most valuable pieces of cleaning equipment in any hotel. Once you've cleaned, it's the final touch for removing dirt and dust from a room. In this lesson, Loki explains how to operate vacuuming equipment. This lesson is perfect for housekeeping staff responsible for clean... https://www.typsy.com/player?id=1994 265 2019-12-09T22:54:06+00:00 yes yes no https://www.typsy.com/lessons/replacing-room-amenities https://images.typsy.com/images/content/1995 Replacing room amenities All hotels will provide items in their rooms for guests to use - from towels and toiletries, to tea,coffee, notepads and pens. In this lesson, Loki explains when to replenish amenities. This lesson is perfect for housekeeping staff responsible for cleaning guest rooms.... https://www.typsy.com/player?id=1995 225 2019-12-09T22:54:09+00:00 yes yes no https://www.typsy.com/lessons/bedroom-presentation-and-final-checks https://images.typsy.com/images/content/1996 Bedroom presentation and final checks Once you've finished your cleaning, before you leave the room, you have one final opportunity to double-check everything to make sure you're giving your guests the best possible experience in their room. In this lesson, Loki discusses what to check before leaving a room and the impact that room p... https://www.typsy.com/player?id=1996 224 2019-12-09T22:54:12+00:00 yes yes no https://www.typsy.com/lessons/conclusion-housekeeping-application https://images.typsy.com/images/content/1997 Conclusion - Housekeeping application Congrats! You've finished the Housekeeping application course. Ready to test your skills? Complete the quiz and earn your certificate today.... https://www.typsy.com/player?id=1997 70 2019-12-09T22:54:16+00:00 yes yes no https://www.typsy.com/lessons/chaminda-jayawardana-caring-about-product-origins https://images.typsy.com/images/content/2004 Caring about product origins Chaminda Jayawardana manages the operations at the Lumbini Tea Factory and Lumbini Tea Gardens, located in Sri Lanka. Although Lumbini Tea Factory was previously owned by his father, Chaminda has been instrumental in seeing the factory become the world's most awarded tea producer. While studying ... https://www.typsy.com/player?id=2004 400 2019-12-16T23:11:16+00:00 yes yes no https://www.typsy.com/lessons/welcome-sales-techniques-for-fandb https://images.typsy.com/images/content/2211 Welcome - Sales Techniques for F&B Welcome to Sales Techniques for F&B staff! In this lesson, you'll learn about the importance of sales in a serving role, and how to apply sales techniques that will enhance the customer experience. Ready to begin?... https://www.typsy.com/player?id=2211 61 2020-01-17T04:21:21+00:00 yes yes no https://www.typsy.com/lessons/your-role-in-sales https://images.typsy.com/images/content/2212 Your role in sales As a server you may be a pro at taking orders, delivering meals to tables, and bringing the check. But, have you ever thought of recommending dishes or drinks to your guests? In this lesson, Roger Beaudoin will explain how your role as a server is part of the sales process and three key sales res... https://www.typsy.com/player?id=2212 214 2020-01-17T04:28:10+00:00 yes yes no https://www.typsy.com/lessons/avoiding-common-sales-mistakes https://images.typsy.com/images/content/2213 Avoiding common sales mistakes Looking to skill up your sales skills? Well, to master your craft it is necessary to be aware of and introduce good practices that will help you avoid common selling mistakes. In this lesson, Roger Beaudoin will explain common mistakes used in a customer sales role and how they can impact the cus... https://www.typsy.com/player?id=2213 253 2020-01-17T04:29:27+00:00 yes yes no https://www.typsy.com/lessons/modeling-a-sales-mindset https://images.typsy.com/images/content/2214 Modeling a sales mindset As an Intrapreneur, your behavior and actions can heavily influence your guests' experience. In this lesson, Roger will help you understand how your behavior can influence both positive or negative sales outcomes. This lesson is perfect for F&B staff and servers working in F&B businesses who are ... https://www.typsy.com/player?id=2214 172 2020-01-17T04:31:25+00:00 yes yes no https://www.typsy.com/lessons/identifying-sales-opportunities https://images.typsy.com/images/content/2215 Identifying sales opportunities Ever made a recommendation to a guest and then have them comment on how happy they are that they took your advice? In this lesson, Roger will define stages of the sales cycle, helping you capitalize on sales opportunities. This lesson is perfect for F&B staff and servers working in F&B businesses... https://www.typsy.com/player?id=2215 380 2020-01-17T04:33:03+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-knowledge-in-sales https://images.typsy.com/images/content/2216 The importance of knowledge in sales Ever had a guest ask you a question about a dish or beverage and you not know the answer? Not only does this reflect poorly on you and venue, but it also leads to an unsettling guest experience. In this lesson, Roger will explain the value of product knowledge and why listening to customer needs ... https://www.typsy.com/player?id=2216 241 2020-01-17T04:38:53+00:00 yes yes no https://www.typsy.com/lessons/suggestive-selling https://images.typsy.com/images/content/2217 Suggestive selling Have you ever ordered a burger only to have the server then suggest you order some fries on the side? That's suggestive selling! In this lesson, Roger explains what suggestive selling is and how to suggest options using the theater of the mind. https://www.typsy.com/player?id=2217 236 2020-01-17T04:42:18+00:00 yes yes no https://www.typsy.com/lessons/questioning-techniques-to-increase-sales https://images.typsy.com/images/content/2218 Questioning techniques to increase sales As a server in a food and beverage business, you understand that guests are coming to enjoy a good meal. But what about the guest experience? In this lesson, Roger will help you learn questioning techniques that will help you understand key buying signals and improve the guest experience. This le... https://www.typsy.com/player?id=2218 270 2020-01-17T04:49:36+00:00 yes yes no https://www.typsy.com/lessons/overcoming-sales-objections https://images.typsy.com/images/content/2219 Overcoming sales objections When it comes to increasing sales for the business, the greatest opportunity is with the guests already at your venue. In this lesson, Roger takes you through common objections to sales presented by guests and provides questioning techniques to overcome them. This lesson is perfect for F&B staff ... https://www.typsy.com/player?id=2219 234 2020-01-17T04:54:38+00:00 yes yes no https://www.typsy.com/lessons/how-to-upsell-and-cross-sell https://images.typsy.com/images/content/2220 How to upsell and cross-sell Just about every item on your venue's menu can either be upsold or cross-sold. Knowing how to use these techniques on a day-to-day basis is also a great way to help increase the average spend per guest in your venue. Find out the difference between upselling and cross-selling with Roger. This les... https://www.typsy.com/player?id=2220 292 2020-01-17T04:58:31+00:00 yes yes no https://www.typsy.com/lessons/conclusion-sales-techniques-for-f-and-b https://images.typsy.com/images/content/2221 Conclusion - Sales Techniques For F&B Congrats! You've finished the Sales Techniques for F&B staff course. Ready to test your skills? Complete the quiz and earn your certificate today.... https://www.typsy.com/player?id=2221 44 2020-01-17T05:00:21+00:00 yes yes no https://www.typsy.com/lessons/welcome-front-desk-check-in-and-check-out https://images.typsy.com/images/content/2325 Welcome - Front desk check-in and check-out Welcome to Front desk - Check-in and Check-out! In this course, you'll learn the common tasks involved in the check-in and check-out process, and best practice ways to complete them efficiently. Ready to begin?... https://www.typsy.com/player?id=2325 110 2020-02-27T04:19:45+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-the-check-in-and-check-out-experiences https://images.typsy.com/images/content/2326 The importance of the check-in and check-out experiences When guests stay at your hotel, the main drawing factor is the experience. But does the check-in and check-out process contribute to the overall guest experience? In this lesson, Sam Mellor will explain exactly how much of an impact you have on the guests' experience. This lesson is perfect for f... https://www.typsy.com/player?id=2326 293 2020-02-27T04:20:45+00:00 yes yes no https://www.typsy.com/lessons/preparing-for-a-guests-arrival https://images.typsy.com/images/content/2327 Preparing for a guest's arrival Part of the guest experience is knowing your guest before they even arrive. In this lesson, Sam Mellor will help you understand the key tasks that should be done to prepare for a guest's arrival. This lesson is perfect for front desk staff looking at strengthening their check-in and check-out pra... https://www.typsy.com/player?id=2327 313 2020-02-27T04:26:20+00:00 yes yes no https://www.typsy.com/lessons/types-of-vip-guests https://images.typsy.com/images/content/2328 Types of VIP guests A VIP can range from a celebrity or travel blogger, to a loyal guest or someone celebrating a special occasion. In this lesson, Sam will help you understand the different types of VIP guests and the importance of confidentiality. This lesson is perfect for front desk staff looking at strengthenin... https://www.typsy.com/player?id=2328 397 2020-02-27T04:29:47+00:00 yes yes no https://www.typsy.com/lessons/welcoming-guests https://images.typsy.com/images/content/2329 Welcoming guests First impressions can influence your guests' current experience and determine their overall judgment of your venue. In this lesson, Sam explains the importance of first impressions during the check-in process. This lesson is perfect for front desk staff looking at strengthening their check-in and... https://www.typsy.com/player?id=2329 274 2020-02-27T04:31:12+00:00 yes yes no https://www.typsy.com/lessons/confirming-guest-reservations-and-payment https://images.typsy.com/images/content/2330 Confirming guest reservations and payment After you've greeted the guests but before you hand over the room key, there are a few things you need to do. In this lesson, Sam will explain what information to be confirmed when a guest checks in and what to do when information is incorrect. This lesson is perfect for front desk staff looking ... https://www.typsy.com/player?id=2330 375 2020-02-27T04:34:05+00:00 yes yes no https://www.typsy.com/lessons/allocating-rooms-and-issuing-room-keycards https://images.typsy.com/images/content/2331 Allocating rooms and issuing room keycards When a guest has made a booking, they will have chosen the room type likely based on guest numbers, budget, or experience. Your role is to allocate the appropriate room and then, issue the correct key card. In this lesson, Sam will teach you how to allocate rooms, issue key cards and some other i... https://www.typsy.com/player?id=2331 292 2020-02-27T04:36:23+00:00 yes yes no https://www.typsy.com/lessons/managing-check-in-issues https://images.typsy.com/images/content/2332 Managing check-in issues From guests checking in early to rooms not being ready when a guest arrives, you need to respond well in these ambiguous (and potentially awkward!) situations. In this lesson, Sam will explain some common issues that could arise during the check-in process and how to handle them. This lesson is p... https://www.typsy.com/player?id=2332 400 2020-02-27T04:38:36+00:00 yes yes no https://www.typsy.com/lessons/guest-check-out-procedure https://images.typsy.com/images/content/2333 Guest check-out procedure First impressions may be made during check-in, but guests will always remember how you treat them when it's time to leave and will often affect whether they return to your venue. In this lesson, Sam will teach you a best practice approach for checking out a guest and some common requests from gue... https://www.typsy.com/player?id=2333 382 2020-02-27T04:39:49+00:00 yes yes no https://www.typsy.com/lessons/conclusion-front-desk-check-in-and-check-out https://images.typsy.com/images/content/2334 Conclusion - Front desk check-in and check-out Congrats! You've finished the Front desk - Check-in/Check-out course. Ready to test your skills? Complete the quiz and earn your certificate today.... https://www.typsy.com/player?id=2334 75 2020-02-27T04:44:52+00:00 yes yes no https://www.typsy.com/lessons/welcome-introduction-to-leadership https://images.typsy.com/images/content/2335 Welcome - Introduction to leadership Welcome to Introduction to leadership! In this lesson, you will discover all the essentials you need to know to be a leader. Ready to deep dive into the world of leadership? This lesson is ideal for all-rounders who want to step up and lead a team. It is also a great course for managers looking t... https://www.typsy.com/player?id=2335 76 2020-02-27T05:45:29+00:00 yes yes no https://www.typsy.com/lessons/do-i-have-what-it-takes-to-be-a-leader https://images.typsy.com/images/content/2336 Do I have what it takes to be a leader? Being a leader is way more than just a title, it's a choice that is vastly reflected by your attitude and skills. In this lesson, you will discover what it takes to lead a team with Alicia Brown. This lesson is ideal for all-rounders who want to step up and lead a team. It is also a great course ... https://www.typsy.com/player?id=2336 190 2020-02-27T05:46:31+00:00 yes yes no https://www.typsy.com/lessons/the-role-of-a-leader https://images.typsy.com/images/content/2337 The role of a leader Managing and leading are two different roles. This is why it is crucial to understand the role of a leader and which traits are essential to become a great one. In this lesson, Alicia focuses on the differences between a manager and a leader and the skill sets required for both roles. This lesson... https://www.typsy.com/player?id=2337 229 2020-02-27T05:49:05+00:00 yes yes no https://www.typsy.com/lessons/what-makes-a-leader-effective https://images.typsy.com/images/content/2338 What makes a leader effective Leadership requires intention, practice and consistency. In this lesson, Alicia will introduce seven practices you can use to build up your leadership toolkit and develop yourself as a leader. This lesson is ideal for all-rounders who want to step up and lead a team. It is also a great course for... https://www.typsy.com/player?id=2338 307 2020-02-27T05:53:22+00:00 yes yes no https://www.typsy.com/lessons/transitioning-into-a-leadership-role https://images.typsy.com/images/content/2339 Transitioning into a leadership role Stepping into the shoes of a leader can seem scary but it's also an exciting time in your career! In this lesson, Alicia gives you six guidelines to help you make this transition run smoothly. This lesson is ideal for all-rounders who want to step up and lead a team. It is also a great course for... https://www.typsy.com/player?id=2339 283 2020-02-27T05:58:23+00:00 yes yes no https://www.typsy.com/lessons/leadership-styles https://images.typsy.com/images/content/2340 Leadership styles There are several styles of leadership. When leading a team, leaders know that there isn't one specific leadership style that fits all approaches. It's all about adapting their styles to each situation. In this lesson, you will look at the six styles of leadership and how to effectively adapt the... https://www.typsy.com/player?id=2340 268 2020-02-27T06:02:24+00:00 yes yes no https://www.typsy.com/lessons/evaluating-and-developing-yourself-as-a-leader https://images.typsy.com/images/content/2341 Evaluating and developing yourself as a leader Learning how to lead yourself before leading others is crucial. In this lesson, Alicia will explain the importance of self-leadership, how you can grow yourself as a leader and show the best version of yourself to your team. This lesson is ideal for all-rounders who want to step up and lead a tea... https://www.typsy.com/player?id=2341 275 2020-02-27T06:04:18+00:00 yes yes no https://www.typsy.com/lessons/defining-personal-leadership-goals https://images.typsy.com/images/content/2342 Defining personal leadership goals Whether they are personal or professional, goals are important especially when you are building your leadership brand. In this lesson, Alicia Brown introduces a great framework for setting goals and turning them into reality. This lesson is ideal for all-rounders who want to step up and lead a te... https://www.typsy.com/player?id=2342 295 2020-02-27T06:06:01+00:00 yes yes no https://www.typsy.com/lessons/leading-with-emotional-intelligence https://images.typsy.com/images/content/2343 Leading with emotional intelligence Managing your emotions as well as understanding your staff members is a tricky task. In this lesson, you will learn what emotional intelligence is and how it influences your behaviour and actions. This lesson is ideal for all-rounders who want to step up and lead a team as well as for managers lo... https://www.typsy.com/player?id=2343 239 2020-02-27T06:07:55+00:00 yes yes no https://www.typsy.com/lessons/conclusion-introduction-to-leadership https://images.typsy.com/images/content/2344 Conclusion - Introduction to leadership Well done! You've finished the Introduction to leadership course! Now it's time to complete the quiz and earn a certificate to show that you've successfully passed this course. This lesson is ideal for all-rounders who want to step up and lead a team as well as for managers looking to refresh the... https://www.typsy.com/player?id=2344 65 2020-02-27T06:10:38+00:00 yes yes no https://www.typsy.com/lessons/welcome-guest-experience-fundamentals https://images.typsy.com/images/content/2345 Welcome - Guest experience fundamentals Welcome to Guest experience fundamentals! In this course, you'll learn what guest experience means, why it's important and techniques you can use to bring hospitality to your guests. Ready to begin?... https://www.typsy.com/player?id=2345 89 2020-02-27T06:19:54+00:00 yes yes no https://www.typsy.com/lessons/the-importance-role-of-the-hospitality-industry https://images.typsy.com/images/content/2346 The importance/role of the hospitality industry The hospitality industry is global and impacts us all each day whether you realize it or not! In this lesson, Anna Dolce will explain the role the hospitality industry plays to guests and the overall economy. This lesson is perfect for frontline staff working in any variety of hospitality venues ... https://www.typsy.com/player?id=2346 185 2020-02-27T06:20:51+00:00 yes yes no https://www.typsy.com/lessons/why-guest-experience-matters https://images.typsy.com/images/content/2347 Why guest experience matters With so many new venues opening every month, making yours stick out from the crowd can be difficult, especially when the modern guest has such high expectations. In this lesson, Anna Dolce will help you understand how guest experiences can leave your guests with a lasting positive impression of y... https://www.typsy.com/player?id=2347 337 2020-02-27T06:21:49+00:00 yes yes no https://www.typsy.com/lessons/what-make-a-good-guest-experience https://images.typsy.com/images/content/2348 What makes a good guest experience To deliver a great guest experience, it's important to be aware of each contact point your guest has with your establishment and, importantly, to be able to see it from their perspective. In this lesson, Anna will help you understand what moments can impact the guest experience and the importance... https://www.typsy.com/player?id=2348 293 2020-02-27T06:24:30+00:00 yes yes no https://www.typsy.com/lessons/how-you-make-an-impact-your-job-matters https://images.typsy.com/images/content/2349 How you make an impact (your job matters) Your role is bigger than your job title. It's through you, your presence, your energy and your attitude towards what you do that people experience your venue, products or services. In this lesson, Anna explains that every hospitality role contributes to the overall guest experience. This lesson i... https://www.typsy.com/player?id=2349 216 2020-02-27T06:29:54+00:00 yes yes no https://www.typsy.com/lessons/the-difference-between-service-and-hospitality https://images.typsy.com/images/content/2350 The difference between service and hospitality Ever heard the phrase 'People will forget what you said, forget what you did, but people will never forget how you made them feel.'? In this lesson, Anna will explain the difference between service and hospitality and how they impact the guest experience. This lesson is perfect for frontline staf... https://www.typsy.com/player?id=2350 281 2020-02-27T06:33:55+00:00 yes yes no https://www.typsy.com/lessons/what-it-means-to-be-hospitable https://images.typsy.com/images/content/2351 What it means to be hospitable Being hospitable doesn't just mean service with a smile, it means being confident in your work, being present and so much more. In this lesson, Anna explains what being hospitable means and what elements to adopt when being hospitable. This lesson is perfect for frontline staff working in any var... https://www.typsy.com/player?id=2351 213 2020-02-27T06:39:49+00:00 yes yes no https://www.typsy.com/lessons/the-impact-of-first-and-last-impressions https://images.typsy.com/images/content/2352 The lasting impact of first impressions First impressions have the power of influencing a guest's frame of mind, painting their later experience in either a more positive or more negative light. In this lesson, Anna will help you learn the impacts of first and last impressions. This lesson is perfect for frontline staff working in any ... https://www.typsy.com/player?id=2352 244 2020-02-27T06:41:44+00:00 yes yes no https://www.typsy.com/lessons/understanding-guest-needs https://images.typsy.com/images/content/2353 Understanding your guests' needs To create the best experience for your guests, you must first understand your guests and their needs. In this lesson, Anna will help you understand why recognizing and anticipating the needs of guests is key to providing good service and hospitality. This lesson is perfect for frontline staff wor... https://www.typsy.com/player?id=2353 203 2020-02-27T06:43:13+00:00 yes yes no https://www.typsy.com/lessons/making-guests-feel-important https://images.typsy.com/images/content/2354 Making guests feel important Every guest is important, and making them feel distinguished and attended to is the art of hospitality. Find out why making a guest feel important or valued can enhance their experience. This lesson is perfect for frontline staff working in any variety of hospitality venues or anyone interested i... https://www.typsy.com/player?id=2354 137 2020-02-27T06:45:02+00:00 yes yes no https://www.typsy.com/lessons/turning-a-negative-experience-into-a-positive https://images.typsy.com/images/content/2355 Turning a negative experience into a positive Throughout your time in hospitality there will be occasions where your guests will have a negative experience. What's going to make a real difference is how you handle the negative experiences and what you do with the feedback. In this lesson, Anna will help you understand how to turn a negative ... https://www.typsy.com/player?id=2355 211 2020-02-27T06:46:08+00:00 yes yes no https://www.typsy.com/lessons/conclusion-guest-experience-fundamentals https://images.typsy.com/images/content/2356 Conclusion - Guest experience fundamentals Congrats! You've finished the Guest experience fundamentals course. Ready to test your skills? Complete the quiz and earn your certificate today.... https://www.typsy.com/player?id=2356 34 2020-02-27T06:47:40+00:00 yes yes no https://www.typsy.com/lessons/welcome-front-desk-upselling https://images.typsy.com/images/content/2357 Welcome - Front desk upselling Welcome to Front desk upselling! In this course, you'll learn what guest experience means, why it's important and techniques you can use to bring hospitality to your guests. Ready to begin?... https://www.typsy.com/player?id=2357 98 2020-02-27T06:55:47+00:00 yes yes no https://www.typsy.com/lessons/the-role-of-the-front-desk-in-upselling https://images.typsy.com/images/content/2358 The role of the front desk in upselling What makes a good salesperson? Eye contact, smiling and good communication skills are just some of the qualities that great salespeople demonstrate. In this lesson, Alejandro Francino will explain your role within the sales process, and how much revenue you can generate. This lesson is perfect fo... https://www.typsy.com/player?id=2358 296 2020-02-27T06:56:45+00:00 yes yes no https://www.typsy.com/lessons/product-knowledge-for-upselling https://images.typsy.com/images/content/2359 Product knowledge for upselling Each room within your venue will have it's own benefits and advantages to your guests. That's why developing strong product knowledge of everything your venue offers will help you sell more. In this lesson, Alejandro Francino will help you understand how to identify and sell key features of a roo... https://www.typsy.com/player?id=2359 215 2020-02-27T06:57:51+00:00 yes yes no https://www.typsy.com/lessons/creating-a-positive-impact https://images.typsy.com/images/content/2360 Creating a positive impact A great first impression can get the conversation and your guest experience off to a positive start. In this lesson, Alejandro will help you understand the importance of creating a positive first impression and how to build rapport with your guests. https://www.typsy.com/player?id=2360 328 2020-02-27T06:58:53+00:00 yes yes no https://www.typsy.com/lessons/discovering-the-guests-needs https://images.typsy.com/images/content/2361 Discovering the guest's needs When your guests arrive you have a small amount of time to discover their needs to know what the best upselling experience will be. In this lesson, Alejandro explains how to gather information about your guests quickly and effectively. This lesson is perfect for front desk staff looking at streng... https://www.typsy.com/player?id=2361 245 2020-02-27T06:59:59+00:00 yes yes no https://www.typsy.com/lessons/selling-the-benefits-of-the-room https://images.typsy.com/images/content/2362 Selling the benefits of the room If you don't know your guest's needs and expectations, you'll struggle to upsell to them effectively. In this lesson, Alejandro will explain how to use the knowledge you discovered about your guests to recommend the right accommodation. This lesson is perfect for front desk staff looking at stren... https://www.typsy.com/player?id=2362 261 2020-02-27T07:01:17+00:00 yes yes no https://www.typsy.com/lessons/gaining-the-guests-commitment https://images.typsy.com/images/content/2363 Gaining the guest's commitment As your guest checks in, you will have made them a great offer that will make their stay even better. To lock this in, the final step is to gain commitment. In this lesson, Alejandro will help you identify guest's reactions to your suggestions and how to handle guest resistance. This lesson is pe... https://www.typsy.com/player?id=2363 256 2020-02-27T07:02:20+00:00 yes yes no https://www.typsy.com/lessons/upselling-additional-services https://images.typsy.com/images/content/2364 Upselling additional services As your guest has checked in and the details are finalized, can you consider what else you can do so your guest is excited about their stay? In this lesson, Alejandro will explain why offering additional help to your guests is important. This lesson is perfect for front desk staff looking at stre... https://www.typsy.com/player?id=2364 225 2020-02-27T07:03:19+00:00 yes yes no https://www.typsy.com/lessons/upselling-for-lasting-impressions https://images.typsy.com/images/content/2365 Upselling for lasting impressions The fun doesn't end for you or your guest when you have gained commitment. There is always more you can do. In this lesson, Alejandro will help you understand the final step in the sales process. This lesson is perfect for front desk staff looking at strengthening their sales techniques.... https://www.typsy.com/player?id=2365 336 2020-02-27T07:04:22+00:00 yes yes no https://www.typsy.com/lessons/conclusion-front-desk-upselling https://images.typsy.com/images/content/2366 Conclusion - Front desk upselling Congrats! You've finished the Front desk upselling course. Ready to test your skills? Complete the quiz and earn your certificate today.... https://www.typsy.com/player?id=2366 62 2020-02-27T07:05:48+00:00 yes yes no https://www.typsy.com/lessons/welcome-health-and-wellbeing-in-hospitality https://images.typsy.com/images/content/2550 Welcome - Health and wellbeing in hospitality Welcome to Health and wellbeing in hospitality! In this lesson, you will discover all the health and wellbeing fundamentals that will be covered in this course. Ready to deep dive into the world of health and wellbeing? This lesson is ideal for anyone working in the hospitality industry.... https://www.typsy.com/player?id=2550 77 2020-04-09T00:06:41+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-health-and-wellbeing-in-hospitality https://images.typsy.com/images/content/2551 Introduction to health and wellbeing in hospitality As someone who works in the hospitality industry, looking after your health and wellbeing is crucial. In this lesson, you will understand the meaning of health and wellbeing and why this topic is relevant to people working in the hospitality industry. This lesson is ideal for anyone working in th... https://www.typsy.com/player?id=2551 269 2020-04-09T00:07:39+00:00 yes yes no https://www.typsy.com/lessons/why-wellbeing-matters https://images.typsy.com/images/content/2552 Why wellbeing matters Your health and wellbeing matters, especially when working in a fast-paced and busy environment. In this lesson, Laura Green takes you through the three levels of demands that the hospitality industry may put staff through and why your wellbeing matters. This lesson is ideal for anyone working in... https://www.typsy.com/player?id=2552 291 2020-04-09T00:08:56+00:00 yes yes no https://www.typsy.com/lessons/industry-demands-and-wellbeing https://images.typsy.com/images/content/2553 Industry demands and wellbeing From physical work and long hours to being in a public-facing role, the hospitality industry requires you to put yourself through roles that can affect your daily lives as well as your wellbeing. In this lesson, Laura Green takes you through the types of demands you may face when working in the h... https://www.typsy.com/player?id=2553 306 2020-04-09T00:10:18+00:00 yes yes no https://www.typsy.com/lessons/understanding-stress-and-its-effects https://images.typsy.com/images/content/2554 Understanding stress and its effects Stress can be your friend as much as it can be your enemy. This is why it is important to understand how stress works on our mental and physical health and how to overcome it. In this lesson, Laura Green explains how stress affects your mental and physical health. This lesson is ideal for anyone ... https://www.typsy.com/player?id=2554 291 2020-04-09T00:11:45+00:00 yes yes no https://www.typsy.com/lessons/techniques-for-managing-and-reducing-stress https://images.typsy.com/images/content/2555 Techniques for managing and reducing stress Whether it is taking a few deep breaths or meditating, there are several ways you can manage and reduce stress. In this lesson, Laura Green teaches you how to manage your stress with some short-term stress relief interventions. This lesson is ideal for anyone working in the hospitality industry.... https://www.typsy.com/player?id=2555 335 2020-04-09T00:13:36+00:00 yes yes no https://www.typsy.com/lessons/mental-health https://images.typsy.com/images/content/2556 Mental health When talking about health and wellbeing, it's important to understand 'mental health'. Your mental health needs as much attention as your physical health. In this lesson, Laura Green teaches you the meaning of mental health, common myths associated with it and what impacts our mental health. This... https://www.typsy.com/player?id=2556 354 2020-04-09T00:14:58+00:00 yes yes no https://www.typsy.com/lessons/substance-use-in-hospitality https://images.typsy.com/images/content/2557 Substance use in hospitality It's common that the hospitality industry is associated with substance use which affects health and wellbeing. That is why it is crucial to talk about and prevent substance abuse. In this lesson, Laura Green explains the meaning of substance and substance abuse, their effects and the role that su... https://www.typsy.com/player?id=2557 338 2020-04-09T00:16:41+00:00 yes yes no https://www.typsy.com/lessons/promoting-change-in-health-and-wellbeing https://images.typsy.com/images/content/2558 Promoting change in health and wellbeing Working in a healthy environment is crucial for any staff member and guests. In this lesson, Laura Green teaches you what cultural behavior is, and takes you through some techniques for modeling behavior and healthy accountability in your workplace. This lesson is ideal for anyone working in the ... https://www.typsy.com/player?id=2558 308 2020-04-09T00:18:31+00:00 yes yes no https://www.typsy.com/lessons/creating-a-healthy-work-life-balance https://images.typsy.com/images/content/2559 Creating a healthy work-life balance No matter what your job role is in the hospitality industry, creating a healthy work-life balance ensures your mental and physical health are well balanced. Even though everyone is different and has different personal and professional goals, it is crucial to set boundaries that will help you crea... https://www.typsy.com/player?id=2559 266 2020-04-09T00:19:51+00:00 yes yes no https://www.typsy.com/lessons/supporting-your-colleagues-wellbeing https://images.typsy.com/images/content/2560 Supporting your colleagues' wellbeing Do you ask your co-workers if they are OK? Talking to a friend or colleague about their wellbeing and your own is extremely important and can help with your overall health and wellbeing. In this lesson, Laura Green takes you through some strategies that will help you have effective conversations ... https://www.typsy.com/player?id=2560 246 2020-04-09T00:21:26+00:00 yes yes no https://www.typsy.com/lessons/conclusion-health-and-wellbeing-in-hospitality https://images.typsy.com/images/content/2561 Conclusion - Health and wellbeing in hospitality Well done! You've finished the Health and wellbeing in hospitality course! Now it's time to complete the quiz and earn your certificate today. This lesson is ideal for anyone working in the hospitality industry.... https://www.typsy.com/player?id=2561 80 2020-04-09T00:22:42+00:00 yes yes no https://www.typsy.com/lessons/impact-of-covid-19-on-the-hospitality-industry https://images.typsy.com/images/content/40939 Impact of COVID-19 on the hospitality industry The outbreak of COVID-19 has had a global impact, especially in the hospitality industry. With some restaurants and hotels forced to close their doors, hospitality businesses across the world are seeing serious loss of income and a rise in unemployment. Everywhere, the impact on the industry has ... https://www.typsy.com/player?id=40939 271 2020-04-16T00:20:15+00:00 yes yes no https://www.typsy.com/lessons/responsibilities-as-an-employee-and-or-in-society https://images.typsy.com/images/content/40940 Responsibilities as an employee and in society During a crisis like COVID-19, we have to remember that we are all in this together and your responsibilities are more important than ever. In this lesson, you will learn how to take on some responsibilities to help stop the spread during a pandemic. This lesson is ideal for anyone working in the... https://www.typsy.com/player?id=40940 255 2020-04-16T00:22:31+00:00 yes yes no https://www.typsy.com/lessons/service-tips-during-covid-19-in-venue https://images.typsy.com/images/content/40941 Service tips during COVID-19: in-venue Although social distancing is important, when you need to be in a hospitality venue during a pandemic it can be challenging to keep yourself and others at a distance and safe. In this lesson, you will learn ways to greet and serve your customers while respecting physical and social distancing. Th... https://www.typsy.com/player?id=40941 297 2020-04-16T00:23:45+00:00 yes yes no https://www.typsy.com/lessons/service-tips-during-covid-19-take-away-pick-up https://images.typsy.com/images/content/40942 Service tips during COVID-19: takeaway COVID-19 has forced restaurants, cafes, and hotels owners to adjust their business model, with many opting to expand into takeaway and delivery to ensure their customers can still enjoy their food and beverage offerings. In this lesson, you will look at ways to arrange safe pick-ups and payments,... https://www.typsy.com/player?id=40942 218 2020-04-16T00:25:06+00:00 yes yes no https://www.typsy.com/lessons/service-tips-during-covid-19-delivery https://images.typsy.com/images/content/40943 Service tips during COVID-19: delivery Businesses have had to get creative when it comes to serving guests during the COVID-19 pandemic. By offering delivery of signature dishes, or providing customers with 'make at home' meals, guests are still able to enjoy their favorite meals from local venues. But with delivery comes unexpected s... https://www.typsy.com/player?id=40943 221 2020-04-16T00:29:22+00:00 yes yes no https://www.typsy.com/lessons/rum-cocktails https://images.typsy.com/images/content/41045 Welcome - Rum cocktails Welcome to Rum cocktails! In this course, you'll learn how to create 11 classic rum cocktails. Ready to begin? This course is perfect for aspiring and current bartenders looking to strengthen their mixology skills... https://www.typsy.com/player?id=41045 63 2020-05-07T06:57:14+00:00 yes yes no https://www.typsy.com/lessons/daiquiri https://images.typsy.com/images/content/41048 Daiquiri The Daiquiri is a cocktail classic that has been served up in bars since the mid-1890s. In fact, the cocktail is rumored to have first been shaken up just outside a small town in Cuba named - you guessed it - Daiquirí. In this lesson, you will learn what the key ingredients of a Daiquiri are and ... https://www.typsy.com/player?id=41048 137 2020-05-07T06:58:24+00:00 yes yes no https://www.typsy.com/lessons/rum-punch https://images.typsy.com/images/content/41049 Rum Punch Punch is widely considered to be the earliest cocktail to be mixed up, and is the drink that all other cocktails are based on. The Rum Punch is a classic twist on this age-old recipe - just swap out one ingredient and you're almost there! In this lesson, Ian Burrell will explain the ingredients o... https://www.typsy.com/player?id=41049 202 2020-05-07T06:59:30+00:00 yes yes no https://www.typsy.com/lessons/ti-punch https://images.typsy.com/images/content/41050 Ti' Punch This take on the classic punch is named for its size - 'Ti' is Creole for the French word 'petit'. Did you know it's also the national cocktail of the French islands of Martinique and Guadeloupe? In this lesson, Ian Burrell explains what ingredients are used to make a Ti' punch and the best metho... https://www.typsy.com/player?id=41050 175 2020-05-07T07:00:40+00:00 yes yes no https://www.typsy.com/lessons/mai-tai https://images.typsy.com/images/content/41051 Mai Tai Rumor has it this cocktail was invented at a restaurant in Oakland, California in 1944. When presented to guests, they shouted 'Mai Tai-Roa Aé' which means 'Out of this world - the best' in Tahitian. In this lesson, Ian Burrell demonstrates how to mix up a Mai Tai. This lesson is perfect for aspi... https://www.typsy.com/player?id=41051 267 2020-05-07T07:01:53+00:00 yes yes no https://www.typsy.com/lessons/pina-colada https://images.typsy.com/images/content/41052 Pina Colada The name 'Pina Colada' directly translates from Spanish as 'strained pineapple'. It's no wonder that pineapple is one of the key ingredients in this Puerto Rican classic. In this lesson, Ian Burrell explains the key ingredients in a Pina Colada and demonstrates how to create one. This lesson is p... https://www.typsy.com/player?id=41052 207 2020-05-07T07:03:04+00:00 yes yes no https://www.typsy.com/lessons/jamaican-mule https://images.typsy.com/images/content/41054 Jamaican Mule You've heard of the Moscow Mule, but what about a Jamaican Mule? This twist on a Vodka classic was first created in the early 2000s at Cottons Restaurant in Camden, London. In this lesson, Ian Burrell explains the ingredients to make a Jamaican Mule and demonstrates how to make one. This lesson i... https://www.typsy.com/player?id=41054 125 2020-05-07T07:04:15+00:00 yes yes no https://www.typsy.com/lessons/cuba-libre https://images.typsy.com/images/content/41055 Cuba Libre This simple, but delicious, cocktail became popular in America during the 1940s when spirits production decreased during the war and imported Caribbean rum was in high demand. The Andrews Sisters also released a hit single Rum and Coca-Cola, named after the drink's ingredients which aided the dri... https://www.typsy.com/player?id=41055 128 2020-05-07T07:05:22+00:00 yes yes no https://www.typsy.com/lessons/rum-manhattan https://images.typsy.com/images/content/41056 Rum Manhattan This rum cocktail is a twist on the classic Manhattan, usually made with rye whiskey. In this lesson, Ian demonstrates how to stir up a Rum Manhattan. This lesson is perfect for aspiring and current bartenders looking to strengthen their mixology skills.... https://www.typsy.com/player?id=41056 207 2020-05-07T07:06:29+00:00 yes yes no https://www.typsy.com/lessons/rum-sour https://images.typsy.com/images/content/41057 Rum Sour Sours come in a variety of flavors - all you need is a base liquor, lemon or lime juice, and a sweetener. Combine these together and your sour is ready to be shaken. In this lesson, Ian talks you through the ingredients of a Rum Sour and demonstrates how to shake one up. This lesson is perfect fo... https://www.typsy.com/player?id=41057 220 2020-05-07T07:07:40+00:00 yes yes no https://www.typsy.com/lessons/mojito https://images.typsy.com/images/content/41058 Mojito The Mojito is one of the most popular rum highballs in the world, but its origins are a bit cloudy. Some say it was inspired by a medicinal drink named after Sir Francis Drake, others say its name stems from the word Mojo, meaning a spell. In this lesson, Ian demonstrates what you need to make a ... https://www.typsy.com/player?id=41058 285 2020-05-07T07:09:01+00:00 yes yes no https://www.typsy.com/lessons/rum-old-fashioned https://images.typsy.com/images/content/41059 Rum Old Fashioned The Old Fashioned is said to have been founded in 1881 in Louisville, Kentucky where it was created at the Pendennis Club in honor of Colonel James E. Pepper, a prominent bourbon distiller. Join Ian as he demonstrates how to create a Rum Old Fashioned. This lesson is perfect for aspiring and curr... https://www.typsy.com/player?id=41059 245 2020-05-07T07:10:09+00:00 yes yes no https://www.typsy.com/lessons/conclusion-rum-cocktails https://images.typsy.com/images/content/41060 Conclusion - Rum cocktails Congrats! You've finished the Rum cocktails course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is perfect for aspiring and current bartenders looking to strengthen their mixology skills.... https://www.typsy.com/player?id=41060 20 2020-05-07T07:11:17+00:00 yes yes no https://www.typsy.com/lessons/welcome-pastry-fundamentals https://images.typsy.com/images/content/41100 Welcome - Pastry fundamentals Welcome to Pastry fundamentals! In this lesson, you will discover all the pastry essentials that will be covered in our Pastry fundamentals course. Ready to deep dive into the world of pastry? This lesson is ideal for pastry chefs, people passionate about home pastry, or those who want to enter t... https://www.typsy.com/player?id=41100 83 2020-05-14T06:14:39+00:00 yes yes no https://www.typsy.com/lessons/the-pastry-chef https://images.typsy.com/images/content/41101 The Pastry Chef Like any other kitchen staff, pastry chefs play a crucial role in the food and beverage industry. In this lesson, you will understand how a pastry chef contributes to the hospitality industry and the main responsibilities of a pastry chef when whisking up delicious treats on a daily basis. This l... https://www.typsy.com/player?id=41101 207 2020-05-14T06:15:42+00:00 yes yes no https://www.typsy.com/lessons/three-common-classifications-in-pastry https://images.typsy.com/images/content/41102 Three common classifications in pastry Whether you are making dough, chocolate or confectionery, it's all about the sweet and delicious taste that your guests experience. As a pastry chef, you will have to understand the difference between each type of dough, confectionery, and chocolate. In this lesson, Kay-Lene Tan takes you through... https://www.typsy.com/player?id=41102 262 2020-05-14T06:16:48+00:00 yes yes no https://www.typsy.com/lessons/pastry-tools-of-the-trade https://images.typsy.com/images/content/41103 Pastry tools of the trade From electric mixers to rubber spatulas, there are a number of tools designed to make your time in the kitchen easy. In this lesson, Kay-Lene Tan takes you through the essential tools you will need as a pastry chef. This lesson is ideal for pastry chefs, people passionate about home pastry, or th... https://www.typsy.com/player?id=41103 296 2020-05-14T06:17:59+00:00 yes yes no https://www.typsy.com/lessons/types-of-flour https://images.typsy.com/images/content/41105 Types of flour As plain as flour can be, it is a versatile ingredient that pastry chefs use on a daily basis. However, as each flour has its own purpose, it is crucial to understand the difference between them. In this lesson, Kay-Lene Tan looks at five different types of flour and when to use them. This lesson... https://www.typsy.com/player?id=41105 299 2020-05-14T06:23:17+00:00 yes yes no https://www.typsy.com/lessons/types-of-sugar https://images.typsy.com/images/content/41106 Types of sugar Sugar isn't just sweet, it's probably one of the most important ingredients in your baking recipes. Did you know that there are at least six different types of sugar? From liquid to raw sugars, each of them has their own purpose. In this lesson, Kay-Lene Tan takes you through the different types ... https://www.typsy.com/player?id=41106 268 2020-05-14T06:27:26+00:00 yes yes no https://www.typsy.com/lessons/types-of-leavening-agents https://images.typsy.com/images/content/41107 Types of leavening agents Baking bread? Cakes? Pastries? You will need some sort of leavening agent. There are different types of leavening agents that you can use in different recipes which all help to lighten and soften your dough or batter. In this lesson, Kay-Lene Tan teaches you all about leavening agents and how to ... https://www.typsy.com/player?id=41107 246 2020-05-14T06:32:44+00:00 yes yes no https://www.typsy.com/lessons/making-french-meringue https://images.typsy.com/images/content/41108 Making French meringue Crispy on the outside and chewy on the inside, French meringues are versatile and can be used as a base for your favorite desserts. In this lesson, Kay-Lene Tan teaches you how to prepare a French meringue in true style and how to add it to your dessert menu. It's time to whisk it up! This lesson... https://www.typsy.com/player?id=41108 154 2020-05-14T06:36:30+00:00 yes yes no https://www.typsy.com/lessons/making-italian-meringue https://images.typsy.com/images/content/41109 Making Italian meringue Of all the different meringues, the Italian one is the most stable. Perfect for filling cakes or flavored with vanilla or chocolate, the Italian meringue is glossy, velvety and super tasty. In this lesson, Kay-Lene Tan takes you through the technique of making Italian meringue and when to use it.... https://www.typsy.com/player?id=41109 175 2020-05-14T06:40:12+00:00 yes yes no https://www.typsy.com/lessons/making-swiss-meringue https://images.typsy.com/images/content/41111 Making Swiss meringue Looking for a fluffy meringue? Swiss meringue is your go-to! Smooth and dense, its marshmallowy texture is perfect for piping and baking shapes. In this lesson, Kay-Lene Tan takes you through the method to prepare smooth Swiss meringue. This lesson is ideal for pastry chefs, people passionate abo... https://www.typsy.com/player?id=41111 167 2020-05-14T06:44:14+00:00 yes yes no https://www.typsy.com/lessons/baking-vienna-cookies https://images.typsy.com/images/content/41112 Baking Vienna cookies Vienna cookies are an easy yet delicious recipe, and are perfect for practicing your piping technique! In this lesson, Kay-Lene Tan shows you how to prepare the cookie dough and how to pipe the Vienna cookies into shape. This lesson is ideal for pastry chefs, people passionate about home pastry, ... https://www.typsy.com/player?id=41112 235 2020-05-14T06:48:10+00:00 yes yes no https://www.typsy.com/lessons/conclusion-pastry-fundamentals https://images.typsy.com/images/content/41114 Conclusion - Pastry fundamentals Well done! You've finished the Pastry fundamentals course! Now it's time to complete the quiz and earn a certificate to show that you've successfully passed this course. This lesson is ideal for pastry chefs, people passionate about home pastry, or those who want to enter the baking industry.... https://www.typsy.com/player?id=41114 59 2020-05-14T06:52:11+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-puff-pastry https://images.typsy.com/images/content/41131 How to make puff pastry Always wanted to learn how to make puff pastry? Perfect for your tarts, pies, or other savory treats, making your own puff pastry is your new workout! In this lesson, Lasheeda Perry shows you how to make puff pastry like a chef. https://www.typsy.com/player?id=41131 300 2020-05-15T04:39:08+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-molten-ube-cake https://images.typsy.com/images/content/41132 How to make Molten Ube cake In this lesson, Lasheeda Perry revisits the traditional Molten Chocolate cake and creates her own variation of this cake with some Ube. It's purple, it's melting and it's delicious! https://www.typsy.com/player?id=41132 279 2020-05-15T05:00:06+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-chocolate-souffle https://images.typsy.com/images/content/41133 How to make chocolate souffle Whether you have a passion for baking or need a new dessert item on your menu, this chocolate soufflé will become your new favorite treat. In this lesson, Lasheeda Perry takes you through the steps of making the best chocolate soufflé ever. https://www.typsy.com/player?id=41133 273 2020-05-15T05:01:19+00:00 yes yes no https://www.typsy.com/lessons/breathing-techniques-for-stressful-situations https://images.typsy.com/images/content/41134 Breathing techniques for stressful situations Working in the hospitality industry can be demanding and stressful. It is crucial to remain calm during these stressful situations. In this lesson, Simon Hall teaches you some great breathing techniques that will help you manage your stress at work. Content created by Simon Hall, founder of sPeak... https://www.typsy.com/player?id=41134 233 2020-05-15T05:02:25+00:00 yes yes no https://www.typsy.com/lessons/warm-up-tips-or-great-articulation https://images.typsy.com/images/content/41136 Warm up tips for great articulation Having effective communication skills is a must when working in the hospitality industry. Speaking clearly to your guests, or your staff members will enhance your confidence and boost your sales skills. In this lesson, Simon Hall gives you some warm-up tips on how to articulate and have great com... https://www.typsy.com/player?id=41136 208 2020-05-15T05:03:40+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-pornstar-martini https://images.typsy.com/images/content/41137 How to make a Pornstar Martini This modern cocktail was first concocted in London in the early 2000s. In this lesson, Caitlin Bombell shows you how to create a Pornstar Martini and provides some top tips for cocktail making. https://www.typsy.com/player?id=41137 182 2020-05-15T05:04:44+00:00 yes yes no https://www.typsy.com/lessons/how-to-calculate-your-daily-break-even https://images.typsy.com/images/content/42283 How to calculate your daily break even Knowing your sales numbers inside and out is a crucial part of success in the restaurant industry. Should you be making changes to your opening hours, your offering, or your staff? Learn the answers to these questions and more as Roger Beaudoin explains how to calculate your daily break even. https://www.typsy.com/player?id=42283 191 2020-05-25T03:15:58+00:00 yes yes no https://www.typsy.com/lessons/how-to-prepare-drip-filter-coffee https://images.typsy.com/images/content/42284 How to prepare drip filter coffee Whether you're at home, in an office, or working in a cafe, restaurant, or bar, drip filter coffee is a great option for its ease, convenience, and consistent flavor. In this lesson, Lisa Feeley demonstrates how to use a drip filter correctly, and talks through some best-practise tips for making ... https://www.typsy.com/player?id=42284 289 2020-05-25T03:17:49+00:00 yes yes no https://www.typsy.com/lessons/how-to-maximize-menu-profit https://images.typsy.com/images/content/42285 How to maximize menu profit Margins in the restaurant business are notoriously slim - but there are ways to maximize your net profit. In this lesson, Roger Beaudoin looks at how your menu can be instrumental in expanding those margins and ensuring the health of your business. https://www.typsy.com/player?id=42285 200 2020-05-25T03:18:43+00:00 yes yes no https://www.typsy.com/lessons/the-fundamentals-of-plating-and-serving-a-dish https://images.typsy.com/images/content/42286 The fundamentals of plating and serving a dish A great meal is about more than delicious food: it's about creating a memorable experience. In this lesson, Chef Daniel Rouge Madsen talks through the fundamentals of plating and serving a dish your guests are sure to remember. https://www.typsy.com/player?id=42286 205 2020-05-25T03:20:47+00:00 yes yes no https://www.typsy.com/lessons/quality-checks-for-food-delivery https://images.typsy.com/images/content/42287 Quality checks for food delivery Every world-class meal starts with the best quality ingredients. In this lesson, Chef Daniel Rouge Madsen explains the process of ensuring quality ingredients are delivered to your restaurant or hotel. https://www.typsy.com/player?id=42287 189 2020-05-25T03:21:50+00:00 yes yes no https://www.typsy.com/lessons/tips-for-leadership-in-the-kitchen https://images.typsy.com/images/content/42288 Tips for leadership in the kitchen What does it mean to be an effective leader? In this lesson, Chef Daniel Rouge Madsen revisits his years of experience in kitchen leadership to describe the best ways to develop leadership skills for hospitality, and how to use those skills to help your team work towards a shared goal. https://www.typsy.com/player?id=42288 176 2020-05-25T03:22:57+00:00 yes yes no https://www.typsy.com/lessons/how-to-cook-tom-yum-goong https://images.typsy.com/images/content/43214 How to cook Tom Yum Goong There's nothing better than a warm and tasty soup! This hot and sour Thai soup ticks all the boxes. In this lesson, Warinthorn Sumrithphon shows you how to cook Tom Yum Goong. https://www.typsy.com/player?id=43214 304 2020-05-29T05:37:46+00:00 yes yes no https://www.typsy.com/lessons/how-to-cook-soft-shell-crab-with-peppercorn-sauce https://images.typsy.com/images/content/43220 How to cook Soft Shell Crab with Peppercorn Sauce Get ready to explore all the delicious flavors of soft shell crab mixed with a spicy peppercorn sauce. In this lesson, Warinthorn Sumrithphon teaches you how to cook this iconic Thai dish. https://www.typsy.com/player?id=43220 290 2020-05-29T05:38:52+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-crispy-mushroom-salad https://images.typsy.com/images/content/43221 How to make Crispy Mushroom Salad Mushroom lovers, look no further! This Thai recipe is everything you want from a salad: fresh, a bit indulgent, and absolutely delicious. Join Warinthorn Sumrithphon to learn how to make a Thai crispy mushroom salad. https://www.typsy.com/player?id=43221 305 2020-05-29T05:39:55+00:00 yes yes no https://www.typsy.com/lessons/how-to-prepare-prawn-stir-fry-with-cashew-nuts https://images.typsy.com/images/content/43223 How to prepare Prawn Stir-Fry with Cashew Nuts Stir-fry is a dish that's easy to make and incredibly versatile. In this lesson, Warinthorn Sumrithphon teaches you how to prepare a quick and delicious prawn stir-fry with cashew nuts with classic Thai flavors. https://www.typsy.com/player?id=43223 301 2020-05-29T05:40:56+00:00 yes yes no https://www.typsy.com/lessons/how-to-cook-red-curry-with-roasted-duck https://images.typsy.com/images/content/43224 How to cook Red Curry with Roasted Duck Red curry with roasted duck is a famous Thai dish that combines sweet, hot and sour in one plate. Join Warinthorn Sumrithphon to learn how to cook Red Curry with Roasted Duck. https://www.typsy.com/player?id=43224 304 2020-05-29T05:41:58+00:00 yes yes no https://www.typsy.com/lessons/welcome-general-data-protection-regulation-gdpr https://images.typsy.com/images/content/45110 Welcome - General Data Protection Regulation (GDPR) In today's digital world, the hospitality industry processes an enormous amount of personal information every day. GDPR might sound a little complicated, but Jamal's here to break down the boring stuff and take you through the key points that will actually affect you, your business, and your cust... https://www.typsy.com/player?id=45110 84 2020-06-05T06:36:39+00:00 yes yes no https://www.typsy.com/lessons/what-is-the-gdpr https://images.typsy.com/images/content/45111 What is the GDPR? GDPR (or General Data Protection Regulation) refers to a set of rules designed to better protect individuals and their data. In this lesson, Jamal will go through the history and aims of the GDPR, and why it's essential to follow the GDPR carefully when processing data that belongs to an EU resid... https://www.typsy.com/player?id=45111 230 2020-06-05T06:37:44+00:00 yes yes no https://www.typsy.com/lessons/personal-data-according-to-the-gdpr https://images.typsy.com/images/content/45112 Personal data according to the GDPR Let's be honest - if you had to define 'personal data' off the top of your head, would you be able to? Not many of us could. In this lesson, you'll learn what types of information constitute personal data, special categories of personal data, and the potential consequences for not following regul... https://www.typsy.com/player?id=45112 263 2020-06-05T06:38:48+00:00 yes yes no https://www.typsy.com/lessons/why-the-gdpr-is-so-important https://images.typsy.com/images/content/45113 Why the GDPR is so important You might think personal data is no big deal - after all, aren't we giving out personal data all the time anyway? This type of thinking is understandable but ultimately wrong: privacy is increasingly considered a human right across the world, and data processing has to be handled with great care.... https://www.typsy.com/player?id=45113 280 2020-06-05T06:39:59+00:00 yes yes no https://www.typsy.com/lessons/gdpr-the-principles https://images.typsy.com/images/content/45114 GDPR: The principles Did you know the GDPR is based on seven key principles? By adhering to these principles at all times, you can ensure you and your team are working responsibly and within the required guidelines - and avoid potentially very large fines! In this lesson, you will learn what these principles are and ... https://www.typsy.com/player?id=45114 401 2020-06-05T06:52:27+00:00 yes yes no https://www.typsy.com/lessons/lawful-basis-for-data-processing https://images.typsy.com/images/content/45115 Lawful basis for data processing Did you know that personal data may only be processed when there's a lawful basis? Lawful basis refers to the reasons you're processing personal information - in other words, you can't collect data for any old reason! In this lesson, you will learn about the appropriate circumstances for processi... https://www.typsy.com/player?id=45115 352 2020-06-05T07:09:26+00:00 yes yes no https://www.typsy.com/lessons/obtaining-valid-consent https://images.typsy.com/images/content/45117 Obtaining valid consent Consent is essential when you're processing private data - but it's not necessarily enough to just get an 'okay' from a customer. For consent to be valid, it has to meet four main requirements. In this lesson, Jamal explains what these requirements are, and how to make sure you always obtain vali... https://www.typsy.com/player?id=45117 314 2020-06-05T07:15:52+00:00 yes yes no https://www.typsy.com/lessons/individual-rights-under-gdpr https://images.typsy.com/images/content/45118 Individual rights under GDPR Many people, and regulatory agencies, view data privacy as a human right as much as your right to safety and freedom. Being familiar with these rights will help make sure you can address any issues quickly and legally, helping you keep customers happy and reassured! In this lesson, you will learn... https://www.typsy.com/player?id=45118 327 2020-06-05T07:17:01+00:00 yes yes no https://www.typsy.com/lessons/the-data-protection-officer-dpos https://images.typsy.com/images/content/45119 The data protection officer (DPOs) One of the best ways to make sure you, and the rest of your team, stay on top of privacy guidelines is by allocating a Data Protection Officer! DPOs are required in any business which processes large amounts of special category data - but even in businesses where data processing is relatively lig... https://www.typsy.com/player?id=45119 289 2020-06-05T07:21:12+00:00 yes yes no https://www.typsy.com/lessons/data-security https://images.typsy.com/images/content/45121 Data security What's the best method to keep data secure? Processing and storing data in an insecure way can leave you and your clients vulnerable. In this lesson, Jamal talks us through who is responsible for data protection, potential consequences for poor security, and how to build on data protection qualif... https://www.typsy.com/player?id=45121 213 2020-06-05T07:22:16+00:00 yes yes no https://www.typsy.com/lessons/data-breach-notification https://images.typsy.com/images/content/45122 Data breach notification Unfortunately, data breaches can be a reality of working with secure information. Breaches can happen at any levels of business - from small brick-and-mortar business through to government organizations! If a breach occurs, there are very specific guidelines you must follow to notify affected cli... https://www.typsy.com/player?id=45122 265 2020-06-05T07:23:21+00:00 yes yes no https://www.typsy.com/lessons/gdpr-and-the-rest-of-the-world https://images.typsy.com/images/content/45123 GDPR & the rest of the world Although GDPR is a set of guidelines for the EU, international privacy laws are still hugely important for businesses that either work outside the EU or with data from EU-based clients. In this lesson, you will learn about privacy laws in countries outside of the EU, as well as how they might aff... https://www.typsy.com/player?id=45123 232 2020-06-05T07:24:31+00:00 yes yes no https://www.typsy.com/lessons/conclusion-general-data-protection-regulation-gdpr https://images.typsy.com/images/content/45124 Conclusion - General Data Protection Regulation (GDPR) Well done! You've finished the GDPR course! Now it's time to complete the quiz and earn a certificate to show that you've successfully passed this course. This lesson is ideal for anyone in the hospitality industry who processes, or has access to, client personal information and data.... https://www.typsy.com/player?id=45124 74 2020-06-05T07:27:56+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-vietnamese-hot-pot https://images.typsy.com/images/content/45125 How to make Vietnamese Hot Pot Ideal for dinner with friends and family, this Vietnamese Hot Pot is a great recipe for a delicious and tasty escape. In this lesson, Tran Thi Hong teaches you how to make a Vietnamese Hot Pot. https://www.typsy.com/player?id=45125 297 2020-06-05T08:07:04+00:00 yes yes no https://www.typsy.com/lessons/how-to-cook-banh-xeo https://images.typsy.com/images/content/45126 How to cook Banh Xeo Named for the loud sizzling sound it makes when the rice batter cooks on a pan, Banh Xeo, also called 'sizzling pancakes', are a Vietnamese savory fried pancake made of rice flour, water, coconut milk, and turmeric powder. https://www.typsy.com/player?id=45126 292 2020-06-05T08:08:20+00:00 yes yes no https://www.typsy.com/lessons/how-to-cook-beef-pho https://images.typsy.com/images/content/45127 How to cook Beef Pho Pho is a traditional Vietnamese soup where thin strips of beef are 'cooked' in a hot, aromatic broth which will keep the meat meltingly tender. In this lesson, Tran Thi Hong shows you how to cook Beef Pho. https://www.typsy.com/player?id=45127 299 2020-06-05T08:09:29+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-beef-betel-leaf https://images.typsy.com/images/content/45128 How to make Beef Betel Leaf Ever tried Beef Betel Leaf? It's a delicious Vietnamese dish of minced beef wrapped in betel leaf and cooked in a hot pan. Join Tran Thi Hong as she teaches you how to make Beef Betel Leaf. https://www.typsy.com/player?id=45128 305 2020-06-05T08:11:06+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-spring-rolls https://images.typsy.com/images/content/45129 How to make Spring Rolls Fresh Spring Rolls, also called Rice Paper Rolls are a traditional Vietnamese dish, perfect to enjoy as a snack, an entree or an appetizer. In this lesson, Tran Thi Hong teaches you how to make Spring Rolls, from choosing your fillings to rolling them. Enjoy! https://www.typsy.com/player?id=45129 305 2020-06-05T08:12:20+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-simple-fried-rice https://images.typsy.com/images/content/45130 How to make Simple Fried Rice Looking for a delicious yet easy meal to cook? You're going to love this Fried Rice recipe! In this lesson, Chef Matt and Chef Michael take you through the steps (and ingredients!) to make a bowl of simple fried rice. Enjoy! https://www.typsy.com/player?id=45130 415 2020-06-05T08:13:33+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-the-perfect-iced-tea https://images.typsy.com/images/content/45131 How to make the perfect Iced Tea Always wanted to make your own iced tea? It's a great drink to enjoy on a hot summer day but it can also be your new winter favorite! In this lesson, Scott Lyttle shows you how to make an iced-tea in no time. https://www.typsy.com/player?id=45131 363 2020-06-05T08:15:14+00:00 yes yes no https://www.typsy.com/lessons/leading-teams-through-a-crisis https://images.typsy.com/images/content/45132 Leading teams through a crisis In this lesson, Mai Kappenberger shares her experience and thoughts on how to lead teams through a crisis. https://www.typsy.com/player?id=45132 383 2020-06-05T08:17:00+00:00 yes yes no https://www.typsy.com/lessons/a-scots-guide-to-ordering-whisky https://images.typsy.com/images/content/45263 A Scot’s guide to ordering whisky Always wanted to learn more about whisky and become a whisky connoisseur? You've come to the right place! In this lesson, Cara Devine teaches you how to differentiate each type of whisky. Enjoy! Content created by Cara Devine. Passionate about the industry and with a wealth of knowledge gained fr... https://www.typsy.com/player?id=45263 359 2020-06-12T05:39:19+00:00 yes yes no https://www.typsy.com/lessons/the-most-important-cocktail-ingredient https://images.typsy.com/images/content/45272 The most important cocktail ingredient Do you know which ingredient is the MOST important in a cocktail? Perhaps it's sugar, the liquor, or is it the garnish? In this lesson, Cara Devine gives you a great bartender tip (and a history lesson!) that will make your cocktails more delicious than ever. Content created by Cara Devine. Passi... https://www.typsy.com/player?id=45272 233 2020-06-12T05:47:22+00:00 yes yes no https://www.typsy.com/lessons/welcome-recruitment-and-onboarding https://images.typsy.com/images/content/45308 Welcome - Recruitment and onboarding Welcome to Recruitment and onboarding! In this course, you'll learn about the three stages of hiring new staff: preparing to recruit, recruiting, and onboarding. Ready to begin? This course is perfect for hospitality managers and anyone involved with the recruiting and onboarding process. https://www.typsy.com/player?id=45308 88 2020-06-26T05:17:03+00:00 yes yes no https://www.typsy.com/lessons/challenges-in-recruiting-a-hospitality-team https://images.typsy.com/images/content/45309 Challenges in recruiting a hospitality team Hospitality recruitment is the term used for searching for and hiring people to do a job. In the current climate, recruiting for hospitality comes with a variety of challenges. In this lesson, Mike will introduce you to some common challenges the hospitality industry faces and how you can work wi... https://www.typsy.com/player?id=45309 265 2020-06-26T05:18:06+00:00 yes yes no https://www.typsy.com/lessons/planning-for-staffing-needs https://images.typsy.com/images/content/45310 Planning for staffing needs Designing and using a staff plan can help you determine how many workers and what positions you need to run your business. In this lesson, Mike Hewitt will introduce you to three essential elements for planning your staffing needs: understanding your business, type of hire needed, and budgeting. ... https://www.typsy.com/player?id=45310 198 2020-06-26T05:19:18+00:00 yes yes no https://www.typsy.com/lessons/job-descriptions-and-role-planning https://images.typsy.com/images/content/45311 Job descriptions and role planning Job or position descriptions (JDs) are the most valuable resource to guide you as you start your search for the right employees. In this lesson, Mike will introduce you to the why, what, and how of structuring and writing a job description that provides clarity for the role and helps target your ... https://www.typsy.com/player?id=45311 194 2020-06-26T05:20:28+00:00 yes yes no https://www.typsy.com/lessons/recruitment-and-company-culture https://images.typsy.com/images/content/45312 Recruitment and company culture Company culture plays a big role in your recruitment efforts - it's your chance to promote your company as an attractive place to work. In this lesson, Mike Hewitt highlights how the recruitment process reflects on your company brand and how highlighting company benefits will attract more candida... https://www.typsy.com/player?id=45312 187 2020-06-26T05:21:32+00:00 yes yes no https://www.typsy.com/lessons/attracting-the-right-people https://images.typsy.com/images/content/45313 Attracting the right people Attracting the right people for the job takes time, money, and a strategy to save on both. In this lesson, Mike Hewitt will talk you through how to define your target audience, how to best find your audience, and how to market your job so that you attract the right people. What you'll learn How t... https://www.typsy.com/player?id=45313 223 2020-06-26T05:22:44+00:00 yes yes no https://www.typsy.com/lessons/skill-versus-cultural-fit https://images.typsy.com/images/content/45314 Skill versus cultural fit Recruiting team members means making tough decisions. How do you know who will be a good fit, and who will last? Thought leader Simon Sinek says "You don't hire for skills, you hire for attitude. You can always teach skills." In this lesson, Mike Hewitt will talk about recruitment decisions based... https://www.typsy.com/player?id=45314 249 2020-06-26T05:23:50+00:00 yes yes no https://www.typsy.com/lessons/effective-interview-techniques https://images.typsy.com/images/content/45315 Effective interview techniques You've found a candidate to fill your position - now it's time for the interview. Interviews help connect both employer and potential employees to see if they're a good fit for each other. In this lesson, Mike will introduce you to different interview techniques, helpful questioning techniques to... https://www.typsy.com/player?id=45315 346 2020-06-26T05:25:02+00:00 yes yes no https://www.typsy.com/lessons/effective-recruitment-selection https://images.typsy.com/images/content/45316 Effective recruitment selection Selecting the right person for the job is a tough decision and if not done well will cost more time and more money. In this lesson, Mike will explain how to set up parameters to differentiate between suitable and unsuitable candidates, as well as introduce ethical hiring practices. In addition, t... https://www.typsy.com/player?id=45316 212 2020-06-26T05:26:19+00:00 yes yes no https://www.typsy.com/lessons/offering-and-rejecting-candidates https://images.typsy.com/images/content/45317 Offering and rejecting candidates When you've decided who to hire, you need to make an offer, as well as reject other applicants. In this lesson, Mike will assist you on how to best make job offers as well as a professional way to reject candidates. What you'll learn A best practice process for offering a candidate a position A b... https://www.typsy.com/player?id=45317 247 2020-06-26T05:27:32+00:00 yes yes no https://www.typsy.com/lessons/the-impact-of-onboarding-on-employee-experience https://images.typsy.com/images/content/45318 The impact of onboarding on employee experience Onboarding is a structured process of orientation, and inducting and training a new employee. The way it's done will be a make or break for the employee, and if not done right you may find yourself back to the start of the recruiting process. In this lesson, Mike will highlight the importance of ... https://www.typsy.com/player?id=45318 271 2020-06-26T05:28:44+00:00 yes yes no https://www.typsy.com/lessons/creating-a-great-onboarding-experience https://images.typsy.com/images/content/45319 Creating a great onboarding experience Creating a thorough onboarding program for your business is a great project that can assist you and future managers for years to come. Join Mike as he goes through an onboarding program and provides some practical tips so that you can implement your own onboarding program. What you'll learn How t... https://www.typsy.com/player?id=45319 210 2020-06-26T05:29:56+00:00 yes yes no https://www.typsy.com/lessons/conclusion-recruitment-and-onboarding https://images.typsy.com/images/content/45320 Conclusion - Recruitment and onboarding Congrats! You've finished the Recruitment and onboarding course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is perfect for hospitality managers and anyone involved with the recruiting and onboarding process.... https://www.typsy.com/player?id=45320 72 2020-06-26T05:31:03+00:00 yes yes no https://www.typsy.com/lessons/how-to-implement-an-upsell-incentive-program https://images.typsy.com/images/content/45383 How to implement an upsell incentive program Implementing an upsell incentive program such as rewards and/or recognition can help boost your revenue. In this lesson, Pablo Torres takes you through the process of implementing an upsell incentive program. https://www.typsy.com/player?id=45383 220 2020-07-10T01:47:19+00:00 yes yes no https://www.typsy.com/lessons/working-out-your-sourdough-recipe https://images.typsy.com/images/content/45384 Working out your sourdough recipe Making sourdough is all about patience and precise measurements! It's crucial to know how to build a recipe based on different weights. In this lesson, Shaun de Vries teaches you how to (precisely!) measure your sourdough dough. Content created by Shaun de Vries. Shaun de Vries is the director of... https://www.typsy.com/player?id=45384 231 2020-07-10T01:48:49+00:00 yes yes no https://www.typsy.com/lessons/shaping-and-baking-sourdough https://images.typsy.com/images/content/45385 Shaping and baking sourdough Now that you've let your dough rise, it's time to shape it and bake it! There are three steps to shaping and baking sourdough, join Shaun de Vries in this lesson, as he takes you through the process to help you bake a crunchy yet soft sourdough bread. Content created by Shaun de Vries. Shaun de V... https://www.typsy.com/player?id=45385 293 2020-07-10T01:50:01+00:00 yes yes no https://www.typsy.com/lessons/making-sourdough-dough https://images.typsy.com/images/content/45386 Making sourdough dough Want to make your own sourdough bread? All you need is flour, salt, tempered water, and a sourdough starter. In this lesson, Shaun de Vries shows you how to make a sourdough dough. Content created by Shaun de Vries. Shaun de Vries is the director of Open Pantry Consulting , which supports a movem... https://www.typsy.com/player?id=45386 491 2020-07-10T01:51:20+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-sourdough-starter https://images.typsy.com/images/content/45387 How to make a sourdough starter If you want your sourdough to be moist, airy but crunchy on the outside, you'll need to make a sourdough starter with flour and water which will create a natural yeast. In this lesson, Shaun de Vries takes you through the steps of making a sourdough starter. Content created by Shaun de Vries. Sha... https://www.typsy.com/player?id=45387 185 2020-07-10T01:54:35+00:00 yes yes no https://www.typsy.com/lessons/welcome-covid-19-business-restart-for-managers https://images.typsy.com/images/content/45397 Welcome - COVID-19 business restart for managers Welcome to COVID-19 business restart for managers! In this course, you'll learn practical restart tips, develop your conceptual and strategic thinking, and dig into your skills to lead a team and your business to open in the new world. Ready to begin? This course is aimed at hospitality business ... https://www.typsy.com/player?id=45397 193 2020-07-17T06:26:55+00:00 yes yes no https://www.typsy.com/lessons/preparing-to-lead-your-business-restart https://images.typsy.com/images/content/45398 Preparing to lead your business restart Ever heard of the phrase 'You can't manage others if you can't manage yourself?'. In this lesson, Michael joins Laura Green, the Founder of Healthy Pour, to discuss ways you can manage your mental health and wellbeing. Plus you'll look closer at the type of leader you want to be as you prepare to... https://www.typsy.com/player?id=45398 383 2020-07-17T06:28:01+00:00 yes yes no https://www.typsy.com/lessons/preparing-a-strategy-to-navigate-covid-19-stages https://images.typsy.com/images/content/45399 Preparing a strategy to navigate COVID-19 stages COVID-19 has affected hospitality businesses around the world. With many countries slowly lifting restrictions, it's now time to be aware that times have changed and your business will need to change too. In this lesson, Michael Bascetta helps you reflect on your business model and how to strateg... https://www.typsy.com/player?id=45399 303 2020-07-17T06:29:31+00:00 yes yes no https://www.typsy.com/lessons/brand-positioning-in-the-new-market https://images.typsy.com/images/content/45400 Brand positioning in the new market As businesses start to reopen, it's time to think about what makes your business stand out from the rest and ensure guests enter your doors and not your competitors. In this lesson, Michael will explain why your brand promise is important and worth giving focus to at this time, as well as how to ... https://www.typsy.com/player?id=45400 271 2020-07-17T06:30:43+00:00 yes yes no https://www.typsy.com/lessons/evaluating-your-covid-19-operational-adjustments https://images.typsy.com/images/content/45401 Evaluating your COVID-19 operational adjustments How did you run your business pre-COVID-19? Well, there's a very high chance that the way you were running your business operation will have to change. This might be temporary, or it might be forever. In this lesson, Michael Bascetta helps you evaluate your business model with a focus on what ope... https://www.typsy.com/player?id=45401 279 2020-07-17T06:31:53+00:00 yes yes no https://www.typsy.com/lessons/business-operations-during-covid-19-restart https://images.typsy.com/images/content/45402 Business operations during COVID-19 restart As a business leader, you have two priorities when it comes to business operations: mitigate the challenges and embrace the opportunities. In this lesson, Michael Bascetta will talk you through some key learnings you need to think about in regard to the bigger operational aspects of your business... https://www.typsy.com/player?id=45402 336 2020-07-17T06:33:03+00:00 yes yes no https://www.typsy.com/lessons/cleaning-and-hygiene-operations-during-covid-19-restart https://images.typsy.com/images/content/45403 Cleaning and hygiene operations during COVID-19 restart With COVID-19 spreading across the globe so easily (and sometimes undetected), it's highlighted the need for businesses and individuals to put hygiene and cleanliness first. In this lesson, Michael Bascetta will take you through some of the key things to consider in regards to the cleaning and hy... https://www.typsy.com/player?id=45403 298 2020-07-17T06:34:15+00:00 yes yes no https://www.typsy.com/lessons/service-operations-during-covid-19-restart https://images.typsy.com/images/content/45404 Service operations during COVID-19 restart When COVID-19 approached, did you make operational changes in your business? Did these changes impact the way your guests felt when they entered your business? Did they trust you more, and feel confident and safe? In this lesson, Michael will introduce you to some service operations that can be m... https://www.typsy.com/player?id=45404 305 2020-07-17T06:35:26+00:00 yes yes no https://www.typsy.com/lessons/covid-19-recovery-forecasting https://images.typsy.com/images/content/45405 COVID-19 recovery forecasting With COVID-19 comes new negotiations, new business operations, new consumer behaviors, limited revenue streams, and different cash positions. In this lesson, Michael will explain what to forecast, what to consider with your short-term cash positions, and what your new break-even point could be. W... https://www.typsy.com/player?id=45405 285 2020-07-17T06:36:36+00:00 yes yes no https://www.typsy.com/lessons/pricing-strategy-during-covid-19 https://images.typsy.com/images/content/45406 Pricing strategy during COVID-19 Guests have always looked to balance value and convenience. But now, more than before, assume that every dollar, pound, euro, or anything in between counts! In this lesson, Michael will assist you on how to best adjust your pricing without alienating your guests. What you'll learn How the value o... https://www.typsy.com/player?id=45406 294 2020-07-17T06:37:45+00:00 yes yes no https://www.typsy.com/lessons/re-building-and-growing-new-revenue-streams https://images.typsy.com/images/content/45407 Re-building and growing new revenue streams There are lots of options for how you can generate revenue, but don't just dive in. Each revenue stream should be worth the output and align with your brand promise. Just because it's a potential revenue stream, doesn't mean it's a good one for your business. In this lesson, Michael will differen... https://www.typsy.com/player?id=45407 293 2020-07-17T06:38:54+00:00 yes yes no https://www.typsy.com/lessons/re-establishing-a-team https://images.typsy.com/images/content/45408 Re-establishing a team The lead up to restarting your business could be fun, but you can't ignore the fact that things have changed! People's priorities may have changed, people may be concerned about getting back to work, or perhaps worried about their loved ones. Join Michael as he discusses how to establish a health... https://www.typsy.com/player?id=45408 248 2020-07-17T06:40:10+00:00 yes yes no https://www.typsy.com/lessons/communication-during-covid-19-restart https://images.typsy.com/images/content/45409 Communication during COVID-19 restart As restrictions start to lift, it's more important than ever to engage with your guests, old and new. Join Michael and his team member Daisy Slade as they deliver marketing expertise to help you develop great communication strategies to engage with your guests during the progressing stages of COV... https://www.typsy.com/player?id=45409 291 2020-07-17T06:41:28+00:00 yes yes no https://www.typsy.com/lessons/conclusion-covid-19-business-restart-for-managers https://images.typsy.com/images/content/45410 Conclusion - COVID-19 business restart for managers Congrats! You've finished the COVID-19 business restart for managers course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at hospitality business owners and managers who are restarting after the COVID-19 shutdown.... https://www.typsy.com/player?id=45410 85 2020-07-17T06:42:44+00:00 yes yes no https://www.typsy.com/lessons/4-website-copywriting-mistakes https://images.typsy.com/images/content/45462 4 website copywriting mistakes From grammar and spelling mistakes to poor word choices that don't reflect your brand identity, these are just some of the common copywriting mistakes to avoid when writing or revamping your website. In this lesson, Juliana Hahn gives you tips on how to avoid four website copywriting mistakes and... https://www.typsy.com/player?id=45462 440 2020-07-24T05:40:08+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-gluten-and-gluten-free-bread https://images.typsy.com/images/content/45463 How to make gluten and gluten-free bread Gluten is a protein that can be found in grains such as rye, wheat, and barley. In this lesson, Thomas Marie takes you through the steps of making two loaves of bread: a gluten-free loaf one and one with gluten. https://www.typsy.com/player?id=45463 419 2020-07-24T05:43:00+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-a-terrine-the-importance-of-salt https://images.typsy.com/images/content/45464 How to make a terrine (the importance of salt) In this lesson, Christian Segui shows you how to make a terrine and how important salt is in this recipe. https://www.typsy.com/player?id=45464 271 2020-07-24T05:49:55+00:00 yes yes no https://www.typsy.com/lessons/the-process-of-lactic-acid-fermentation https://images.typsy.com/images/content/45465 The process of lactic-acid fermentation In this lesson, Cédric Bourassin takes you through the process of lacto-fermentation. https://www.typsy.com/player?id=45465 238 2020-07-24T06:00:45+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-marshmallows-with-aquafaba https://images.typsy.com/images/content/45466 How to make marshmallows with aquafaba In this lesson, Cyrille Lecossois and Mr Patrick Ogheard take you through the process of making vegetable marshmallows. https://www.typsy.com/player?id=45466 249 2020-07-24T06:16:51+00:00 yes yes no https://www.typsy.com/lessons/the-basics-of-working-with-chocolate https://images.typsy.com/images/content/45467 The basics of working with chocolate In this lesson, Audrey Gellet and Julien Boutonnet take you through the basics of working with chocolate. https://www.typsy.com/player?id=45467 293 2020-07-24T06:18:57+00:00 yes yes no https://www.typsy.com/lessons/tips-for-successful-event-planning-strategies https://images.typsy.com/images/content/45530 Tips for successful event planning strategies In this lesson, Sandy Biback shares with you some great tips on how to plan your event strategies for success. https://www.typsy.com/player?id=45530 295 2020-07-31T03:30:25+00:00 yes yes no https://www.typsy.com/lessons/how-to-master-group-video-calls https://images.typsy.com/images/content/45531 How to master group video calls In this lesson, Hardik Khetrapal gives you a handful of tips to ensure that your online group video calls run smoothly every time. https://www.typsy.com/player?id=45531 132 2020-07-31T03:31:58+00:00 yes yes no https://www.typsy.com/lessons/welcome-optimizing-your-hospitality-business https://images.typsy.com/images/content/45538 Welcome - Optimizing your hospitality business Welcome to Optimizing your hospitality business! In this course, you'll learn how to think differently about your business to create positive change, including best-practice strategies for improved efficiency, effectiveness - and, of course, profit. Ready to begin? This course is aimed at hospita... https://www.typsy.com/player?id=45538 91 2020-08-07T06:36:00+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-optimizing-your-hospitality-business https://images.typsy.com/images/content/45539 Introduction to optimizing your hospitality business Optimizing your business is about much more than increasing profit. It's about creating an internally and externally healthy business model that's both sustainable and has room to grow. Assessing individual components of your organization is an essential part of improving your business as a whole... https://www.typsy.com/player?id=45539 263 2020-08-07T06:37:03+00:00 yes yes no https://www.typsy.com/lessons/optimizing-your-organizational-structure https://images.typsy.com/images/content/45540 Optimizing your organizational structure As a manager of a hospitality business, it can be tempting to want to take an active role in everything happening under you. But this is not always the best strategy! In this lesson, Anthony LoGiusto talks through how you can build a great team by understanding strengths and weaknesses, including... https://www.typsy.com/player?id=45540 329 2020-08-07T06:38:19+00:00 yes yes no https://www.typsy.com/lessons/optimizing-your-people https://images.typsy.com/images/content/45541 Optimizing your people They say in business, people make the place. This is especially true in hospitality, which is all about social interaction. In this lesson, Anthony LoGiusto explains how to strategically create a great team to support your business - and make sure you retain your best staff for optimal day-to-day... https://www.typsy.com/player?id=45541 302 2020-08-07T06:39:35+00:00 yes yes no https://www.typsy.com/lessons/optimizing-outsourcing-and-contract-roles https://images.typsy.com/images/content/45542 Optimizing outsourcing and contract roles Some areas of your business are best kept to in-house staff, but there are some elements which may benefit greatly from outsourcing expertise. In this lesson, Anthony LoGiusto explores how you can identify the best moments to do it yourself - and when it might be time to bring in some external he... https://www.typsy.com/player?id=45542 283 2020-08-07T06:40:47+00:00 yes yes no https://www.typsy.com/lessons/optimizing-your-technology https://images.typsy.com/images/content/45543 Optimizing your technology Technology can be an incredibly powerful tool for your business, but if you don't think carefully about the kind of technology you bring in, you might find the costs outweighing the benefits. In this lesson, Anthony LoGiusto looks at how you can evaluate and select technology that will optimize, ... https://www.typsy.com/player?id=45543 301 2020-08-07T06:41:57+00:00 yes yes no https://www.typsy.com/lessons/generating-profitable-revenue https://images.typsy.com/images/content/45544 Generating profitable revenue If you had to describe the goal of your business in a single phrase, what would it be? Whatever the answer, it almost certainly boils down to your business' ability to generate profitable revenue - providing you capital to continue to grow and improve. In this lesson, Anthony LoGiusto explores th... https://www.typsy.com/player?id=45544 336 2020-08-07T06:43:11+00:00 yes yes no https://www.typsy.com/lessons/proactively-managing-your-contracts https://images.typsy.com/images/content/45545 Proactively managing your contracts Hospitality is a fast-paced industry, and with so much going on it's often easier to focus on things that aren't working and forget about the things that are. Optimizing your business, however, is about finding things that work and figuring out if you can make them work even better - including lo... https://www.typsy.com/player?id=45545 290 2020-08-07T06:44:35+00:00 yes yes no https://www.typsy.com/lessons/simple-ways-to-manage-resource-waste https://images.typsy.com/images/content/45546 Simple ways to manage resource waste When we talk about optimizing a business, what do we really mean? Streamlining all aspects of operations, staff, sales and distribution to make your business more efficient without anything unnecessary slowing things down. In other words, reducing waste. In this lesson, Anthony LoGiusto explores ... https://www.typsy.com/player?id=45546 368 2020-08-07T06:45:59+00:00 yes yes no https://www.typsy.com/lessons/conclusion-optimizing-your-hospitality-business https://images.typsy.com/images/content/45547 Conclusion - Optimizing your hospitality business Congrats! You've finished the Optimizing your hospitality business course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at hospitality business owners and managers who are looking for best-practice solutions to optimize operations and maximize... https://www.typsy.com/player?id=45547 65 2020-08-07T06:47:46+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-nutrition-education-in-hospitality https://images.typsy.com/images/content/45548 Introduction to nutrition education in hospitality We all know that one of the perks of working in a restaurant, bar or cafe is discounted and even free food items from the menu. But, depending on your venue, the options provided may not be as healthy or nutritionally balanced as needed. In this lesson, Jaroslav Guzanic shares with you a 10-point... https://www.typsy.com/player?id=45548 288 2020-08-07T06:57:11+00:00 yes yes no https://www.typsy.com/lessons/welcome-diversity-equity-and-inclusion https://images.typsy.com/images/content/45626 Welcome - Diversity, equity, and inclusion Lesson details The conversation around diversity is constantly evolving and growing. We should all strive to continue to develop our understanding, both individually and on a society-wide scale, of what diversity and equity mean and the best way to achieve an inclusive environment. In this lesson... https://www.typsy.com/player?id=45626 101 2020-08-20T00:19:36+00:00 yes yes no https://www.typsy.com/lessons/diversity-equity-and-inclusion-awareness https://images.typsy.com/images/content/45627 Diversity, equity, and inclusion awareness What does diversity really mean? How do we understand diversity in a global context, to global standards? These are important questions to consider, because it helps us fully engage with the idea of fairness and representation. Imagine a world without any diversity at all - it would be not only u... https://www.typsy.com/player?id=45627 353 2020-08-20T00:21:16+00:00 yes yes no https://www.typsy.com/lessons/your-responsibilities-in-achieving-diversity-equity-and-inclusion https://images.typsy.com/images/content/45628 Your responsibilities in achieving diversity, equity, and inclusion An inclusive workplace starts with good management, but it's everyone's responsibility to ensure that diversity and equity are upheld as key values. In this lesson, Debra Blair will explain how managers and team members alike can fulfill their responsibilities in maintaining a positive, diverse w... https://www.typsy.com/player?id=45628 216 2020-08-20T00:22:46+00:00 yes yes no https://www.typsy.com/lessons/benefits-and-challenges-of-diversity-equity-and-inclusion https://images.typsy.com/images/content/45629 Benefits and challenges of diversity, equity, and inclusion Diversity and equity are always worth pursuing and upholding, and the benefits of doing so are significant. But even in a workplace where diversity is valued front-and-center, effecting positive change can be challenging. In this lesson, you will gain a better understanding of how and why diversi... https://www.typsy.com/player?id=45629 301 2020-08-20T00:24:02+00:00 yes yes no https://www.typsy.com/lessons/unconscious-and-implicit-bias https://images.typsy.com/images/content/45630 Unconscious and implicit bias Unconscious and implicit biases are a major obstacle to achieving a fair and equitable working environment, and particularly challenging to deal with because they're not always obvious or immediately apparent. In this lesson, Debra Blair will help you understand what unconscious and implicit bias... https://www.typsy.com/player?id=45630 284 2020-08-20T00:25:20+00:00 yes yes no https://www.typsy.com/lessons/recognizing-your-own-personal-biases https://images.typsy.com/images/content/45631 Recognizing your own personal biases We develop unconscious biases for a wide variety of reasons. It can be confronting to think about your personal biases, but true equity in the workplace (and in society!) can only come when we're able to identify and challenge these biases in ourselves and in others. In this lesson, Debra Blair w... https://www.typsy.com/player?id=45631 348 2020-08-20T00:26:45+00:00 yes yes no https://www.typsy.com/lessons/recognizing-personal-biases-in-others https://images.typsy.com/images/content/45632 Recognizing personal biases in others In the same way our own unconscious biases can be difficult to think about, it can also be challenging to identify personal biases in others, especially in a workplace setting where culture and power structures might make us uncomfortable speaking up. This is why creating a positive work culture ... https://www.typsy.com/player?id=45632 225 2020-08-20T00:28:17+00:00 yes yes no https://www.typsy.com/lessons/inclusive-leadership https://images.typsy.com/images/content/45633 Inclusive leadership Positive workplace culture is everyone's responsibility, but it's undeniable that managers set the tone for everyone under them to follow. As a manager who values diversity, equity, and inclusion, it's up to you to lead by example and make those values clear across the board in your workplace. In... https://www.typsy.com/player?id=45633 290 2020-08-20T00:29:33+00:00 yes yes no https://www.typsy.com/lessons/course-conclusion-diversity-equity-and-inclusion https://images.typsy.com/images/content/45634 Course conclusion - Diversity, equity, and inclusion Congrats! You've finished the Diversity, equity, and inclusion course. Ready to test your skills? Complete the quiz and earn your certificate today. This lesson is ideal for anyone in the hospitality industry who wants to learn more about what diversity means and how to create an inclusive workpl... https://www.typsy.com/player?id=45634 59 2020-08-20T00:31:56+00:00 yes yes no https://www.typsy.com/lessons/welcome-covid-19-hygiene-and-cleaning-practices-for-service-staff https://images.typsy.com/images/content/45677 Welcome - COVID-19 hygiene & cleaning practices for service staff Welcome to Hygiene and cleaning practices during COVID-recovery! In this course, you'll learn practical cleaning and hygiene tips and tricks through the lens of the frontline worker to help you become a 'COVID-19 Warrior'. Ready to begin? This course is aimed at frontline staff who work in one or... https://www.typsy.com/player?id=45677 116 2020-09-02T04:25:04+00:00 yes yes no https://www.typsy.com/lessons/covid-19-style-hygiene-and-cleaning https://images.typsy.com/images/content/45678 COVID-19 style hygiene and cleaning It is everyone's obligation to stop any possible spread of COVID-19. This means, as a frontline hospitality worker, your obligations to your guests and co-workers now include being at the center of reducing or limiting the spread of COVID-19. In this lesson, Lisa will introduce what's at the cent... https://www.typsy.com/player?id=45678 295 2020-09-02T04:26:07+00:00 yes yes no https://www.typsy.com/lessons/washing-and-sanitizing-your-hands https://images.typsy.com/images/content/45679 Washing and sanitizing your hands It's not always physically possible to wash your hands after touching and handling guests' orders but when you have a chance, you should. As a COVID-19 Warrior, your first obligation is sanitization! In this lesson, Lisa Hobbs shares with you what happens if you do and don't wash your hands regul... https://www.typsy.com/player?id=45679 272 2020-09-02T04:27:20+00:00 yes yes no https://www.typsy.com/lessons/maintaining-personal-hygiene https://images.typsy.com/images/content/45680 Maintaining personal hygiene So, you want to become a COVID-19 Warrior? You've learned about the Warrior's first obligation - handwashing - but now it's time for the second: your personal hygiene! In this lesson, Lisa will demonstrate how to reduce the risk of environmental exposure to COVID by practicing good personal hygie... https://www.typsy.com/player?id=45680 195 2020-09-02T04:28:26+00:00 yes yes no https://www.typsy.com/lessons/cleaning-beyond-the-surface https://images.typsy.com/images/content/45681 Cleaning beyond the surface You're well on your way to becoming a COVID-19 Warrior! Here's your third obligation: compliance cleaning. In this lesson, Lisa Hobbs defines the differences between cleaning, sanitizing, and disinfecting, and discusses which equipment to use and how to clean surfaces to a COVID-19 standard. What... https://www.typsy.com/player?id=45681 298 2020-09-02T04:29:36+00:00 yes yes no https://www.typsy.com/lessons/protecting-you-and-your-guests https://images.typsy.com/images/content/45682 Protecting you and your guests There's just one more obligation to learn before you're a fully fledged COVID-19 Warrior! This final obligation is all about your personal safety and that of your guests. In this lesson, Lisa Hobbs will outline what to use to protect yourself when cleaning and working. She'll also offer three tip... https://www.typsy.com/player?id=45682 302 2020-09-02T04:30:46+00:00 yes yes no https://www.typsy.com/lessons/conclusion-covid-19-hygiene-and-cleaning-practices-for-service-staff https://images.typsy.com/images/content/45683 Conclusion - COVID-19: Hygiene & cleaning practices for service staff Congrats! You've finished the Hygiene and cleaning practices during COVID-recovery course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at frontline staff who work in one or more hospitality businesses that are preparing to open post-COVID-19.... https://www.typsy.com/player?id=45683 67 2020-09-02T04:32:03+00:00 yes yes no https://www.typsy.com/lessons/welcome-relationships-for-leaders https://images.typsy.com/images/content/45712 Welcome - Relationships for leaders Welcome to Relationships for leaders! In this course, you'll learn how good relationships are the foundation of collaboration and success at the workplace. Ready to begin? This course is aimed at aspiring, emerging and existing hospitality leaders.... https://www.typsy.com/player?id=45712 76 2020-09-16T06:23:37+00:00 yes yes no https://www.typsy.com/lessons/assessing-your-relationships https://images.typsy.com/images/content/45713 Assessing your relationships Learning strategies to develop relationships is only the beginning. The real challenge is in maintaining great relationships for a professionally beneficial environment at work. In this lesson, Monisha Dewan will explain steps you can take to assess your professional relationships, and make sure ... https://www.typsy.com/player?id=45713 353 2020-09-16T06:34:40+00:00 yes yes no https://www.typsy.com/lessons/conclusion-relationships-for-leaders https://images.typsy.com/images/content/45714 Conclusion - Relationships for leaders Congrats! You've finished the Relationships for leaders course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at aspiring, emerging and existing hospitality leaders.... https://www.typsy.com/player?id=45714 70 2020-09-16T06:35:44+00:00 yes yes no https://www.typsy.com/lessons/collaboration-to-build-relationships https://images.typsy.com/images/content/45715 Collaboration to build relationships You may have heard the saying that no person is an island. This is especially true in the workplace, where working together with strong relationships can achieve incredible results. In this lesson, Monisha Dewan will explain what collaboration is, the great benefits collaboration can offer, and s... https://www.typsy.com/player?id=45715 383 2020-09-16T06:33:25+00:00 yes yes no https://www.typsy.com/lessons/inclusive-leadership-to-strengthen-relationships https://images.typsy.com/images/content/45716 Inclusive leadership to strengthen relationships Strong professional leadership can strengthen workplace morale and improve team work, but the key to this is good communication. To communicate well as a leader, you need to develop a mindful and inclusive approach in your interpersonal relationships. In this lesson, Monisha Dewan will explain ho... https://www.typsy.com/player?id=45716 287 2020-09-16T06:32:07+00:00 yes yes no https://www.typsy.com/lessons/value-centric-relationships https://images.typsy.com/images/content/45717 Value-centric relationships What's the best way to build meaningful relationships? There's a lot more to it than just knowing strategies. For each of us, our values make up who we are and determine how we relate to others. Having a value-centric approach to relationships can help you understand what motivates those around y... https://www.typsy.com/player?id=45717 389 2020-09-16T06:30:57+00:00 yes yes no https://www.typsy.com/lessons/networking-for-better-workplace-relationships https://images.typsy.com/images/content/45718 Networking for better workplace relationships Networking can be difficult and even awkward or uncomfortable for some, but it remains one of the best ways to cultivate strong professional relationships in business. In this lesson, Monisha Dewan explains why networking isn't necessarily what you might think, and some best-practice strategies f... https://www.typsy.com/player?id=45718 301 2020-09-16T06:32:12+00:00 yes yes no https://www.typsy.com/lessons/using-persuasion-to-build-relationships https://images.typsy.com/images/content/45719 Using persuasion to build relationships People in business have evolved and with that comes a low tolerance for poor leadership and management. You can't afford to not aim to be a great leader and influence positive outcomes; and to inspire your team into action, you need the skill of persuasion. In this lesson, Monisha Dewan will outl... https://www.typsy.com/player?id=45719 383 2020-09-16T06:28:20+00:00 yes yes no https://www.typsy.com/lessons/credibility-rapport-and-trust-in-relationships https://images.typsy.com/images/content/45720 Credibility, rapport, and trust in relationships Great leaders know that to build relationships you have to first provide credibility, and create an impact in the first meeting. That's why it's important to ensure you know how to clearly communicate with your team. In this lesson, Monisha will explain why communication is key to being a great l... https://www.typsy.com/player?id=45720 369 2020-09-16T06:26:58+00:00 yes yes no https://www.typsy.com/lessons/the-science-to-building-relationships https://images.typsy.com/images/content/45721 The science to building relationships  Ever had a leader or boss you didn't have a strong relationship with? What did it look like? Most of the time, leaders feel they have a relationship with their team because their team listens to them and does their job. But this is far from the truth: simply knowing someone doesn't mean that y... https://www.typsy.com/player?id=45721 303 2020-09-16T06:25:57+00:00 yes yes no https://www.typsy.com/lessons/great-leaders-foster-great-relationships https://images.typsy.com/images/content/45722 Great leaders foster great relationships As you move up in your career, your success will depend more on how you use your leadership skills to get results and your ability to work with people. Because history has shown that being a great leader isn't just about being in charge, but about how you take of your people, and inspire and infl... https://www.typsy.com/player?id=45722 289 2020-09-16T06:24:40+00:00 yes yes no https://www.typsy.com/lessons/emotional-intelligence-to-build-relationships https://images.typsy.com/images/content/45723 Emotional intelligence to build relationships Did you know that research shows that those who are able to manage their emotions, and the emotions of others, make better leaders? As someone who is in mid-management or above, or considering taking your career to the next level, your growth is now more dependent on your emotional intelligence (... https://www.typsy.com/player?id=45723 333 2020-09-16T06:29:31+00:00 yes yes no https://www.typsy.com/lessons/welcome-service-practices-during-covid-19-recovery https://images.typsy.com/images/content/46023 Welcome - Service practices during COVID-19 recovery Welcome to Service practices during COVID-19 recovery! In this course, you'll learn about the required changes to service practices during the COVID-19 recovery process and ways to use these changes to enhance the guest experience and assist venue operations. Ready to begin? This course is perfec... https://www.typsy.com/player?id=46023 105 2020-10-14T04:47:57+00:00 yes yes no https://www.typsy.com/lessons/making-a-difference-during-covid-19 https://images.typsy.com/images/content/46024 Making a difference during COVID-19 Working in the hospitality industry during and post-pandemic is unusual. However, it's an opportunity to show how resilient and strong the hospitality community is. In this lesson, Lisa Hobbs will outline the importance of your role in the COVID-19 recovery process and how you can make a differen... https://www.typsy.com/player?id=46024 274 2020-10-14T04:52:15+00:00 yes yes no https://www.typsy.com/lessons/your-wellbeing-and-confidence-during-covid-19 https://images.typsy.com/images/content/46025 Your wellbeing & confidence during COVID-19 Maintaining your physical and mental health as well as keeping your confidence up during COVID-19 can be challenging. While we all experience stress and anxiety at different levels, it is important to acknowledge that being healthy is more than the absence of sickness. In this lesson, Lisa Hobbs ... https://www.typsy.com/player?id=46025 220 2020-10-14T04:53:35+00:00 yes yes no https://www.typsy.com/lessons/guest-experience-during-covid-19 https://images.typsy.com/images/content/46026 Guest experience during COVID-19 Pandemic or not, ensuring you are providing remarkable guest experiences is essential for any hospitality business. In this lesson, Lisa Hobbs will take you through the importance of guest experience for a venue during these challenging times. You will also learn how to provide a warm and friendl... https://www.typsy.com/player?id=46026 322 2020-10-14T04:54:44+00:00 yes yes no https://www.typsy.com/lessons/adapting-safe-service-styles https://images.typsy.com/images/content/46027 Adapting safe service styles The current global pandemic has changed the way we deliver restaurant and hotel experiences. Whether you're wearing a mask or keeping physical distance with guests, providing great customer service is possible. In this lesson, Lisa Hobbs will give you practical tips on how to maintain a level of ... https://www.typsy.com/player?id=46027 320 2020-10-14T04:56:01+00:00 yes yes no https://www.typsy.com/lessons/managing-guest-expectations-during-covid-19 https://images.typsy.com/images/content/46028 Managing guest expectations during COVID-19 While some countries have fully reopened their hospitality doors again and others are still in lockdown, your guests have different expectations about the new normal and it's your role to anticipate these expectations and manage them. In this lesson, Lisa Hobbs will share how you can manage guest... https://www.typsy.com/player?id=46028 279 2020-10-14T04:57:14+00:00 yes yes no https://www.typsy.com/lessons/conclusion-service-practices-during-covid-19-recovery https://images.typsy.com/images/content/46029 Conclusion - Service practices during COVID-19 recovery Congrats! You've finished the Service practices during COVID-19 recovery course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is perfect for hospitality members working in the front line of a venue such as F&B, front desk and housekeeping, and anyone l... https://www.typsy.com/player?id=46029 64 2020-10-14T04:58:21+00:00 yes yes no https://www.typsy.com/lessons/welcome-food-safety-and-hygiene-fundamentals https://images.typsy.com/images/content/46081 Welcome - Food safety and hygiene fundamentals Welcome to Food safety and hygiene fundamentals! In this course, celebrity chef Alastair McLeod talks through the key issues in food safety and hygiene you need to be aware of to protect yourself, your customers, and the reputation of your venue. Ready to begin? This course is aimed at any hospit... https://www.typsy.com/player?id=46081 90 2020-10-20T04:53:09+00:00 yes yes no https://www.typsy.com/lessons/conclusion-food-safety-and-hygiene-fundamentals https://images.typsy.com/images/content/46082 Conclusion - Food safety and hygiene fundamentals Congrats! You've finished the Food safety and hygiene fundamentals course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at any hospitality worker who comes into contact with food or customers.... https://www.typsy.com/player?id=46082 88 2020-10-20T04:54:11+00:00 yes yes no https://www.typsy.com/lessons/common-food-allergens https://images.typsy.com/images/content/46083 Common food allergens Proper storage, good personal hygiene, and keeping stringent cooking standards are all ways to minimize risk in the kitchen, but there is one other danger of working in a kitchen that can pose an immediate and potentially fatal risk to your guests: allergic reactions. Unfortunately, for a guest w... https://www.typsy.com/player?id=46083 214 2020-10-20T04:55:15+00:00 yes yes no https://www.typsy.com/lessons/kitchen-cleaning-for-food-safety https://images.typsy.com/images/content/46084 Kitchen cleaning for food safety A large part of food safety and hygiene is making sure the food itself is stored and served to safe standards, but it's equally as important to put the same amount of care and attention to detail towards any surfaces that come into contact with food. In other words, the whole kitchen must be kept... https://www.typsy.com/player?id=46084 248 2020-10-20T04:56:21+00:00 yes yes no https://www.typsy.com/lessons/temperature-record-keeping https://images.typsy.com/images/content/46085 Temperature record keeping In a commercial kitchen, a big part of maintaining an excellent standard is ensuring consistency - that everyone on the team is working to the same standard, from the same information. This is one of the reasons temperature record keeping is such a crucial part of good food safety and hygiene. In... https://www.typsy.com/player?id=46085 263 2020-10-20T04:57:36+00:00 yes yes no https://www.typsy.com/lessons/protecting-and-storing-food https://images.typsy.com/images/content/46086 Protecting and storing food Different types of food require different levels of protection and storage to keep it usable and safe for as long as possible. In this lesson, you will discover what these different types of foods are, and a variety of best-practice methods for protecting and storing food safely. What you'll lear... https://www.typsy.com/player?id=46086 266 2020-10-20T04:58:41+00:00 yes yes no https://www.typsy.com/lessons/cooking-to-food-safe-standards https://images.typsy.com/images/content/46087 Cooking to food-safe standards Maintaining good food safety and hygiene before cooking has a lot to do with proper cleaning, storage, and protection, but food must also be cooked to certain standards in order to remain safe on its journey from storage to your guests. In this lesson, Alastair McLeod explains how you can stay fo... https://www.typsy.com/player?id=46087 241 2020-10-20T04:59:52+00:00 yes yes no https://www.typsy.com/lessons/low-risk-and-high-risk-foods https://images.typsy.com/images/content/46088 Low-risk and high-risk foods Although all foods have the potential to become contaminated in different ways, part of minimizing this risk is being able to recognize the circumstance and food types that are lower risk, and which carry a higher risk. In this lesson, Alastair McLeod will guide you through low- and high-risk foo... https://www.typsy.com/player?id=46088 203 2020-10-20T05:01:01+00:00 yes yes no https://www.typsy.com/lessons/contamination-of-food https://images.typsy.com/images/content/46089 Contamination of food Even if you and your team keep excellent personal hygiene, food can still become unsafe to eat in many different ways. The first step to making sure a guest is never served contaminated food at your venue is being able to understand different factors that can lead to food becoming contaminated, a... https://www.typsy.com/player?id=46089 161 2020-10-20T05:02:06+00:00 yes yes no https://www.typsy.com/lessons/personal-protective-equipment-for-food-handlers https://images.typsy.com/images/content/46090 Personal protective equipment for food handlers Personal protective equipment (PPE) in hospitality is about more than protecting yourself from injury (although that is important!). Everything from disposable gloves to hairnets protect you, your guests, and the food you serve from the dangers of contamination. In this lesson, you'll discover wh... https://www.typsy.com/player?id=46090 207 2020-10-20T05:03:09+00:00 yes yes no https://www.typsy.com/lessons/personal-hygiene-of-food-handlers https://images.typsy.com/images/content/46091 Personal hygiene of food handlers When we talk about personal hygiene, we tend to think about how staying clean and well-groomed affects our own health. But did you know that, especially in a hospitality workplace, your personal hygiene can affect the health of others? In our post-pandemic world, we know more than ever about the ... https://www.typsy.com/player?id=46091 231 2020-10-20T05:04:21+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-food-safety-and-hygiene https://images.typsy.com/images/content/46092 Introduction to food safety and hygiene Off the top of your head, could you define the difference between food safety and hygiene? They address similar important issues, but there are differences. When you're confident in what food safety and hygiene means, you're better prepared to keep your workplace safe for everyone. In this lesson... https://www.typsy.com/player?id=46092 185 2020-10-20T05:05:30+00:00 yes yes no https://www.typsy.com/lessons/preventing-food-poisoning https://images.typsy.com/images/content/46093 Preventing food poisoning We've all heard of food poisoning, and many of us have had it. You might even have some idea of the kinds of foods we associate more with food poisoning than others - raw chicken, for example. But do you know exactly what causes food poisoning, and why some foods are more likely to spread these i... https://www.typsy.com/player?id=46093 240 2020-10-20T05:06:37+00:00 yes yes no https://www.typsy.com/lessons/welcome-cleaning-practices-for-infection-control https://images.typsy.com/images/content/46130 Welcome - Cleaning practices for infection control Welcome to Cleaning practices for infection control! In this course, you'll learn practical cleaning tips to help with the prevention and spread of infectious diseases. Ready to begin? This course is aimed at hotel staff who clean any area in a hotel.... https://www.typsy.com/player?id=46130 87 2020-10-28T22:33:51+00:00 yes yes no https://www.typsy.com/lessons/how-to-clean-and-disinfect-for-infection-control https://images.typsy.com/images/content/46131 How to clean and disinfect for infection control Did you know that cleaning chemicals are only designed to reduce the number of germs and dirt on the surface? This is why it's important to not only clean with neutral detergents but also use disinfectants to remove and kill bacteria and other germs that could be lurking around. In this lesson, N... https://www.typsy.com/player?id=46131 278 2020-10-28T22:36:39+00:00 yes yes no https://www.typsy.com/lessons/what-and-when-to-clean-for-infection-control https://images.typsy.com/images/content/46132 What and when to clean for infection control When it comes to cleaning areas within your department, the best thing to start off with is assessing your cleaning plan. This plan should provide you with all the high-touch and low-touch points within your area so you know what needs to be cleaned and when. In this lesson, Nina Fairweather expl... https://www.typsy.com/player?id=46132 274 2020-10-28T22:38:42+00:00 yes yes no https://www.typsy.com/lessons/how-to-clean-different-surfaces-and-objects https://images.typsy.com/images/content/46133 How to clean different surfaces and objects Did you know evidence suggests that COVID-19 may last hours to days on surfaces made from a variety of materials? That's why it's important to ensure you clean surfaces and objects thoroughly. In this lesson, Nina will demonstrate how to clean different objects, surfaces, and shared equipment. Wh... https://www.typsy.com/player?id=46133 284 2020-10-28T22:40:42+00:00 yes yes no https://www.typsy.com/lessons/cleaning-and-storing-tools https://images.typsy.com/images/content/46134 Cleaning and storing tools When you think of cleaning, the methods, the tools, and the chemicals you use go a long way to making sure your venue is clean and infection-free for everyone. But, if the tools you use are not stored properly or hygienically, this can lead to infections. In this lesson, Nina Fairweather explains... https://www.typsy.com/player?id=46134 256 2020-10-28T22:42:18+00:00 yes yes no https://www.typsy.com/lessons/how-to-clean-if-someone-is-diagnosed-with-an-infectious-disease https://images.typsy.com/images/content/46135 How to clean if someone is diagnosed with an infectious disease You've cleaned and disinfected your department but unfortunately, someone has been diagnosed with an infectious disease. In this lesson, Nina Fairweather will outline what steps to take if someone in your hotel is diagnosed with an infectious disease. She'll explain how to approach cleaning, how ... https://www.typsy.com/player?id=46135 369 2020-10-28T22:44:03+00:00 yes yes no https://www.typsy.com/lessons/conclusion-cleaning-practices-for-infection-control https://images.typsy.com/images/content/46136 Conclusion - Cleaning practices for infection control Congrats! You've finished the Cleaning practices for infection control course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at hotel staff who clean any area in a hotel.... https://www.typsy.com/player?id=46136 81 2020-10-28T22:45:38+00:00 yes yes no https://www.typsy.com/lessons/driving-your-own-growth https://images.typsy.com/images/content/46176 Driving your own growth Kay-Lene Tan is the Head Pastry Chef at Tonka and Coda Restaurants, where she creates desserts to tell stories about her past. Starting off in film, Kay-Lene made the switch to become a pastry chef which has seen her win numerous awards and work with some of the world's best chefs. Kay-Lene's pas... https://www.typsy.com/player?id=46176 360 2020-11-05T01:04:19+00:00 yes yes no https://www.typsy.com/lessons/when-to-lead-and-when-to-manage https://images.typsy.com/images/content/46204 When to lead and when to manage Do you know the difference between managing and leading a team? Whether you are a manager, a leader, or both, it is important to understand the difference between these two terms and what it takes to lead and to manage. In this lesson, Narelle Glynn defines the difference between leading and mana... https://www.typsy.com/player?id=46204 252 2020-11-11T03:26:17+00:00 yes yes no https://www.typsy.com/lessons/welcome-leading-and-motivating-teams https://images.typsy.com/images/content/46205 Welcome - Leading and motivating teams ​ The hospitality industry is all about people, whether it's your guests or your staff members. That's why keeping your teams motivated and inspired is vital not only for your workplace's culture, but also for your business's success. In this lesson, Narelle Glynn introduces you to the importance... https://www.typsy.com/player?id=46205 167 2020-11-11T03:26:16+00:00 yes yes no https://www.typsy.com/lessons/common-causes-of-a-dysfunctional-team https://images.typsy.com/images/content/46206 Common causes of a dysfunctional team Building a successful team takes time, good leadership and persistence. Without these three key components, you're likely to fall into dysfunctional team behaviors. In this lesson, Narelle Glynn introduces you to the five main dysfunctions of a team and how to overcome them to lead a cohesive and... https://www.typsy.com/player?id=46206 177 2020-11-11T03:28:28+00:00 yes yes no https://www.typsy.com/lessons/team-dynamics https://images.typsy.com/images/content/46207 Team dynamics When you manage and lead a team, your role is to ensure that you are building a cohesive team who is rowing in the same direction for the same goal. In this lesson, Narelle Glynn takes you through the meaning of leading a cohesive team and how to do so with a tested framework (Lencioni's five beh... https://www.typsy.com/player?id=46207 233 2020-11-11T03:29:33+00:00 yes yes no https://www.typsy.com/lessons/building-and-maintaining-team-culture https://images.typsy.com/images/content/46208 Building and maintaining team culture ​ Building and maintaining team culture in your organization is about creating strong and clear communication between leaders and staff members, but also setting values that your teams can relate to. In this lesson, Narelle Glynn discusses ways you can establish and reinforce team norms, and give... https://www.typsy.com/player?id=46208 208 2020-11-11T03:30:47+00:00 yes yes no https://www.typsy.com/lessons/leading-others-authentically https://images.typsy.com/images/content/46209 Leading others authentically Getting along with your colleagues and team members can make or break your work experience. Being authentic and honest also plays a role in your professional relationship with others. In this lesson, Narelle Glynn discusses why this happens by talking about stories, how stories affect us at work,... https://www.typsy.com/player?id=46209 220 2020-11-11T03:31:52+00:00 yes yes no https://www.typsy.com/lessons/engaging-teams-with-a-vision https://images.typsy.com/images/content/46210 Engaging teams with a vision Connecting with your teams often results in a strong workplace culture, as well as an increase in motivation for everyone to achieve a common goal for the business. In this lesson, Narelle Glynn shares with you the golden circle concept designed by Simon Sinek and the role you play to share and d... https://www.typsy.com/player?id=46210 182 2020-11-11T03:33:01+00:00 yes yes no https://www.typsy.com/lessons/evaluating-team-effectiveness https://images.typsy.com/images/content/46211 Evaluating team effectiveness ​ Have you ever felt like your professional goals aren't clear enough? It's likely that some of your team members might feel that way too. In this lesson, Narelle Glynn takes you through the importance of defining team goals and what success looks like for each of your team members to ensure effe... https://www.typsy.com/player?id=46211 212 2020-11-11T03:34:06+00:00 yes yes no https://www.typsy.com/lessons/leading-change-and-overcoming-resistance https://images.typsy.com/images/content/46212 Leading change and overcoming resistance Being open to changes at work is crucial when leading teams. However, changes can affect your teams' productivity as well as their motivation. In this lesson, Narelle Glynn discusses the different stages of change, why individuals tend to resist change, and what your role is, as a leader, during ... https://www.typsy.com/player?id=46212 275 2020-11-11T03:35:13+00:00 yes yes no https://www.typsy.com/lessons/leading-for-the-long-term https://images.typsy.com/images/content/46213 Leading for the long term To lead successful and effective teams, motivation is key. While some like financial rewards, others prefer promotions, or opportunities to challenge themselves at work. In this lesson, Narelle Glynn takes you through what motivates and what doesn't motivate your team, and how to build capabiliti... https://www.typsy.com/player?id=46213 180 2020-11-11T03:36:20+00:00 yes yes no https://www.typsy.com/lessons/conclusion-leading-and-motivating-teams https://images.typsy.com/images/content/46214 Conclusion - Leading and motivating teams Congrats! You've finished the Leading and motivating teams course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is ideal for any managers, leaders, and newbies to the leadership world who want to learn how to create motivational and inspiring team dyna... https://www.typsy.com/player?id=46214 57 2020-11-11T03:37:25+00:00 yes yes no https://www.typsy.com/lessons/welcome-infection-cleaning-principles-for-hotels https://images.typsy.com/images/content/46227 Welcome - Infection cleaning principles for hotels With the rise of globalization, tourism, and travelling, comes the increase of infectious viruses that can be transmitted from one person to another by a simple door handle. To minimize the risks of infections and cross-contamination, there are various actions you can take to keep your guests and... https://www.typsy.com/player?id=46227 68 2020-11-18T04:23:58+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-cleaning-for-infection-control https://images.typsy.com/images/content/46228 The importance of cleaning for infection control From disinfecting door handles to thoroughly clean hotel surfaces, cleaning plays a crucial role in reducing the spread of viruses and avoiding cross-contamination. In this lesson, Nina Fairweather defines the concept of infection and pathogenic microorganisms, shares with you the most common inf... https://www.typsy.com/player?id=46228 230 2020-11-18T04:25:02+00:00 yes yes no https://www.typsy.com/lessons/breaking-the-chain-of-infection https://images.typsy.com/images/content/46229 Breaking the chain of infection Ever heard about the chain of infection? Breaking the chain of infection means that YOU can stop the spread of viruses by staying at home and adopting good personal hygiene. In this lesson, Nina Fairweather teaches you how you can help stop the spread of viruses and break the chain of infection. ... https://www.typsy.com/player?id=46229 267 2020-11-18T04:26:19+00:00 yes yes no https://www.typsy.com/lessons/where-infectious-viruses-live https://images.typsy.com/images/content/46230 Where infectious viruses live Did you know that COVID-19 can live on cardboard for up to 24 hours? When it comes to cleaning, we are trained to clean what we see. However, viruses are invisible and have the potential to live on surfaces such as glass, metal, or wood. In this lesson, Nina Fairweather takes you through the hots... https://www.typsy.com/player?id=46230 248 2020-11-18T04:45:58+00:00 yes yes no https://www.typsy.com/lessons/ppe-for-infection-cleaning https://images.typsy.com/images/content/46231 PPE for infection cleaning PPE stands for Personal Protective Equipment. From gloves and face masks to aprons and face shields, wearing PPE when cleaning any room in a hotel is crucial to reduce the risks of contamination. In this lesson, Nina Fairweather introduces you to PPE you need to wear to prevent the spread of dise... https://www.typsy.com/player?id=46231 322 2020-11-18T04:47:20+00:00 yes yes no https://www.typsy.com/lessons/infection-cleaning-tips https://images.typsy.com/images/content/46232 Infection cleaning tips Cleaning is crucial, but it's also important to do it safely to avoid cross-contamination of cleaning tools and equipment. In this lesson, Nina Fairweather gives you four tips on how to prevent cross-contamination during cleaning and achieve hygienic cleaning results. What you'll learn: Four tips... https://www.typsy.com/player?id=46232 290 2020-11-18T04:48:43+00:00 yes yes no https://www.typsy.com/lessons/conclusion-infection-cleaning-principles-for-hotels https://images.typsy.com/images/content/46233 Conclusion - Infection cleaning principles for hotels Well done! You've finished the Infection cleaning principles for hotels course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is ideal for hotel staff members who clean any area in a hotel and for hotel managers to raise awareness of infection cleaning ... https://www.typsy.com/player?id=46233 80 2020-11-18T04:50:10+00:00 yes yes no https://www.typsy.com/lessons/welcome-sustainable-food-practices https://images.typsy.com/images/content/46252 Welcome - Sustainable food practices Welcome to Sustainable food practices! In this course, Carlos Henriques introduces you to the importance of sustainable food practices and how you can make small changes without compromising quality or financial profitability. Ready to begin? Let's do it! This course is ideal for any kitchen empl... https://www.typsy.com/player?id=46252 98 2020-11-25T04:05:22+00:00 yes yes no https://www.typsy.com/lessons/what-it-means-to-be-sustainable https://images.typsy.com/images/content/46253 What it means to be sustainable Over the past few years, there has been a true change in the way we purchase and consume food. You've probably heard this word multiple times: SUSTAINABILITY. From recycling to conscious buying, what does being sustainable mean? In this lesson, Carlos Henriques takes you through the meaning of su... https://www.typsy.com/player?id=46253 159 2020-11-25T04:17:20+00:00 yes yes no https://www.typsy.com/lessons/where-to-start-with-sustainability https://images.typsy.com/images/content/46254 Where to start with sustainability The concept of sustainability can be confusing and full of misconceptions. For instance, adopting sustainable food practices in a restaurant or a cafe is often associated with a decrease in profits and quality of food. That's why when going green, it is crucial to understand where your business s... https://www.typsy.com/player?id=46254 312 2020-11-25T04:18:27+00:00 yes yes no https://www.typsy.com/lessons/sustainable-food-sourcing https://images.typsy.com/images/content/46255 Sustainable food sourcing With environmental issues such as global warming and climate change, the demand for sustainable food sourcing is stronger than ever. But did you know there isn't just one right way to sustainably source food, especially because seasonal products change from one country to another. In this lesson,... https://www.typsy.com/player?id=46255 293 2020-11-25T04:19:51+00:00 yes yes no https://www.typsy.com/lessons/developing-sustainable-menus-that-reduce-waste https://images.typsy.com/images/content/46256 Developing sustainable menus that reduce waste Designing a sustainable food menu can help you reduce your food waste. Whether you build your menu based on products that are in season or decide to reduce portion sizes, there are different avenues you can take to reduce waste in your venue. In this lesson, Carlos Henriques shares with you his t... https://www.typsy.com/player?id=46256 310 2020-11-25T04:21:03+00:00 yes yes no https://www.typsy.com/lessons/minimizing-food-waste https://images.typsy.com/images/content/46257 Minimizing food waste Did you know that 1.3 billion tonnes of food are lost or wasted every year? And to put it simply, when you waste food, you waste money too. How can you help your kitchen increase its profits and decrease its waste food? In this lesson, Carlos Henriques gives you a handful of strategies you can us... https://www.typsy.com/player?id=46257 313 2020-11-25T04:22:17+00:00 yes yes no https://www.typsy.com/lessons/reducing-or-removing-packaging https://images.typsy.com/images/content/46258 Reducing or removing packaging While recycling packaging can be accessible and easy to do in some countries, it can be harder to access for others. So why not remove or reduce packaging? In this lesson, Carlos Henriques explains how you can reduce or remove packaging from suppliers as well as implementing simple steps in the k... https://www.typsy.com/player?id=46258 292 2020-11-25T04:23:23+00:00 yes yes no https://www.typsy.com/lessons/the-cost-of-sustainability https://images.typsy.com/images/content/46259 The cost of sustainability For any hospitality business, cost is always one of the driving factors. However, adopting sustainable practices in your business is crucial in the current environmental climate. But how can you balance profitability and sustainability? In this lesson, Carlos Henriques explains how you can find a... https://www.typsy.com/player?id=46259 223 2020-11-25T04:24:39+00:00 yes yes no https://www.typsy.com/lessons/communicating-sustainability-to-guests https://images.typsy.com/images/content/46260 Communicating sustainability to guests Unsure how to communicate your sustainable business practices with your guests? There's a lot to talk about, we get it! In this lesson, Carlos Enriques shares with you three questions you can ask yourself that will help you communicate to your guests how sustainability sets you apart from your co... https://www.typsy.com/player?id=46260 264 2020-11-25T04:25:46+00:00 yes yes no https://www.typsy.com/lessons/writing-a-sustainable-food-plan https://images.typsy.com/images/content/46261 Writing a sustainable food plan Moving towards perfect sustainable food practices is a never-ending story. There are always steps you can take to improve your sustainability strategy. However, writing a sustainable food plan can help you stay consistent and achieve your business goals. In this lesson, Carlos Henriques takes you... https://www.typsy.com/player?id=46261 239 2020-11-25T04:27:03+00:00 yes yes no https://www.typsy.com/lessons/conclusion-sustainable-food-practices https://images.typsy.com/images/content/46262 Conclusion - Sustainable food practices Well done! You've finished the Sustainable food practices course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is ideal for any kitchen employees and staff members wanting to learn more about sustainable food practices.... https://www.typsy.com/player?id=46262 74 2020-11-25T04:28:13+00:00 yes yes no https://www.typsy.com/lessons/welcome-food-delivery-operations https://images.typsy.com/images/content/46265 Welcome - Food delivery operations Welcome to Food delivery operations! In this course, Scott Landers will walk you through everything you need to know about setting up, maintaining, and optimizing food delivery operations for your hospitality business. Ready to begin? This course is aimed at managers, owners and operators of hosp... https://www.typsy.com/player?id=46265 105 2020-12-02T03:15:27+00:00 yes yes no https://www.typsy.com/lessons/conclusion-food-delivery-operations https://images.typsy.com/images/content/46266 Conclusion - Food delivery operations Congrats! You've finished the Food delivery operations course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at managers, owners and operators of hospitality venues offering food and beverage delivery.... https://www.typsy.com/player?id=46266 93 2020-12-02T03:15:32+00:00 yes yes no https://www.typsy.com/lessons/driver-management https://images.typsy.com/images/content/46267 Driver management Food delivery drivers are sometimes viewed as less essential than, say, kitchen staff or front of house staff, but this could not be further from the truth. Delivery drivers are your representatives out in the world - and these team members can make or break a food delivery experience. In this le... https://www.typsy.com/player?id=46267 176 2020-12-02T03:16:39+00:00 yes yes no https://www.typsy.com/lessons/future-of-food-delivery https://images.typsy.com/images/content/46268 Future of food delivery We all know that technology is becoming a huge part of hospitality operations and service, and food delivery is no exception! What do you think of when you imagine the future of food delivery? Drones? Robots? You might not have a robot butler any time soon, but the world of food delivery is chang... https://www.typsy.com/player?id=46268 220 2020-12-02T03:17:45+00:00 yes yes no https://www.typsy.com/lessons/testing-and-launching-your-food-delivery-operations https://images.typsy.com/images/content/46269 Testing and launching your food delivery operations As we've seen so far, there's a lot more to food delivery than putting a meal in a box and dropping it off at a door. Once you've got your delivery cycle in place and you've planned your workflow, you need to test it all works properly - and, of course, make sure everyone knows your delivery serv... https://www.typsy.com/player?id=46269 230 2020-12-02T03:18:57+00:00 yes yes no https://www.typsy.com/lessons/planning-delivery-operations https://images.typsy.com/images/content/46270 Planning delivery operations Sometimes we think of food delivery as an afterthought - something we can just tack on the end of our usual workflow. But not taking time to plan delivery workflow can cause preventable problems! How do front-of-house staff tell the difference between pick up and delivery orders? What if one deli... https://www.typsy.com/player?id=46270 257 2020-12-02T03:20:19+00:00 yes yes no https://www.typsy.com/lessons/maintaining-quality-delivery-operations https://images.typsy.com/images/content/46271 Maintaining quality delivery operations You've got your workflow planned out perfectly, and you've launched a great quality service. But how do you make sure that quality stays the same for every delivery? In this lesson, you'll learn how to maintain a high standard of delivery, no matter what gets thrown your way! What you'll learn Ho... https://www.typsy.com/player?id=46271 242 2020-12-02T03:21:44+00:00 yes yes no https://www.typsy.com/lessons/the-delivery-cycle-logistics https://images.typsy.com/images/content/46272 The delivery cycle: logistics New food delivery operations have so many logistical considerations to keep in mind - even things as simple as your delivery radius can have a huge impact on the success of your delivery operations. In this lesson, Scott Landers explores the logistics behind implementing a successful delivery cyc... https://www.typsy.com/player?id=46272 240 2020-12-02T03:23:12+00:00 yes yes no https://www.typsy.com/lessons/the-delivery-cycle-kitchen https://images.typsy.com/images/content/46273 The delivery cycle: kitchen In food delivery, packaging is plating. After all, there's nothing worse than receiving food delivery that's leaking! This means that, just as with dine-in, you need to carefully consider how the product is presented to ensure great presentation as well as high-quality delivery. In this lesson, S... https://www.typsy.com/player?id=46273 236 2020-12-02T03:24:45+00:00 yes yes no https://www.typsy.com/lessons/the-delivery-cycle-marketplace https://images.typsy.com/images/content/46274 The delivery cycle: marketplace Starting a food delivery service begins with a whole load of questions - is it best to hire your own staff, or go through an app? What's the best way to market and promote your delivery service? Where does your delivery sit in the current market? In this lesson, Scott Landers will talk you throug... https://www.typsy.com/player?id=46274 257 2020-12-02T03:26:10+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-food-delivery-operations https://images.typsy.com/images/content/46275 Introduction to food delivery operations Chances are you've received food delivery before as a customer. Seems pretty simple right? Well, there's actually a lot that goes into streamlined, high-quality food delivery. In this lesson, you'll get an introductory overview of food delivery operations. What you'll learn Why it's important to ... https://www.typsy.com/player?id=46275 193 2020-12-02T03:27:28+00:00 yes yes no https://www.typsy.com/lessons/the-delivery-cycle-feedback https://images.typsy.com/images/content/46276 The delivery cycle: feedback Feedback can sometimes be difficult to hear, but constructive criticism is actually incredibly valuable for optimizing your business operations. Customers want to feel heard - and food delivery is no exception. In this lesson, Scott Landers explains how you can integrate customer feedback into yo... https://www.typsy.com/player?id=46276 173 2020-12-02T03:28:48+00:00 yes yes no https://www.typsy.com/lessons/welcome-how-to-sell-more-functions-and-events https://images.typsy.com/images/content/46288 Welcome - How to sell more functions and events Welcome to How to sell more functions and events! In this course, you'll learn how to sell more events and increase your business revenue. Ready to begin? This course is aimed at event sales coordinators and managers as well as those interested in strengthening their event sales techniques.... https://www.typsy.com/player?id=46288 75 2020-12-10T04:42:55+00:00 yes yes no https://www.typsy.com/lessons/conclusion-how-to-sell-more-functions-and-events https://images.typsy.com/images/content/46289 Conclusion - How to sell more functions and events Congrats! You've finished the How to sell more functions and events course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at event sales coordinators and managers as well as those interested in strengthening their event sales techniques.... https://www.typsy.com/player?id=46289 74 2020-12-10T04:43:58+00:00 yes yes no https://www.typsy.com/lessons/proactive-event-sales https://images.typsy.com/images/content/46290 Proactive event sales A proactive sale is one that you have initiated 100% on your own. Being proactive in sales is presenting your venue as the best option before your clients even thought about it themselves. It requires putting together a strong strategy to help increase your success rate. In this lesson, Bree demo... https://www.typsy.com/player?id=46290 316 2020-12-10T04:45:01+00:00 yes yes no https://www.typsy.com/lessons/upselling-to-increase-event-spend https://images.typsy.com/images/content/46291 Upselling to increase event spend Within every sale, there's an opportunity to upsell. This is a great way to boost revenue in your venue and meet your own sales goals! In this lesson, Bree Wailes explains the importance of upselling for events. What you'll learn How to develop proactive client management Different sales areas wi... https://www.typsy.com/player?id=46291 226 2020-12-10T04:46:26+00:00 yes yes no https://www.typsy.com/lessons/hosting-site-inspections-that-convert https://images.typsy.com/images/content/46292 Hosting site inspections that convert According to one top organization that connects venues with people, 80% of event inquiries that involve a site inspection go on to convert into a confirmed event booking. That's a pretty high number! In this lesson, Bree explains how to host a site inspection that moves towards converting on the ... https://www.typsy.com/player?id=46292 283 2020-12-10T04:47:44+00:00 yes yes no https://www.typsy.com/lessons/phone-and-email-sales-tricks https://images.typsy.com/images/content/46293 Phone and email sales tricks The key to phone and email sales is that they should be aids to one another: your calls to the clients are where questions should take place, and emails are where you confirm the discussions you had on the phone. In this lesson, Bree Wailes will provide some key tips to help you strengthen your p... https://www.typsy.com/player?id=46293 250 2020-12-10T04:50:12+00:00 yes yes no https://www.typsy.com/lessons/building-relationships-and-rapport https://images.typsy.com/images/content/46294 Building relationships and rapport The relationships you build with your clients is a key element of your role in events. Not only does it assist in a calmer and more enjoyable sales and planning process, but these relationships you build are essential to gaining repeat business. In this lesson, Bree Wailes will explain why relati... https://www.typsy.com/player?id=46294 331 2020-12-10T04:51:34+00:00 yes yes no https://www.typsy.com/lessons/streamlining-client-touchpoints https://images.typsy.com/images/content/46295 Streamlining client touchpoints Imagine your client being at the base of a ladder. The top of the ladder is the conversion of the sale, and all the steps of the ladder are the steps you have to take to assist the client in getting to the top. These are the touchpoints we have with our clients. In this lesson, Bree Wailes will h... https://www.typsy.com/player?id=46295 228 2020-12-10T04:53:01+00:00 yes yes no https://www.typsy.com/lessons/knowing-your-numbers https://images.typsy.com/images/content/46296 Knowing your numbers Did you know that one of the most common reasons businesses fail is a lack of relevant business and management expertise in areas like finance, and sales? In this lesson, Bree will show you why numbers matter when it comes to a successful business. What you'll learn How to calculate your conversi... https://www.typsy.com/player?id=46296 254 2020-12-10T04:54:17+00:00 yes yes no https://www.typsy.com/lessons/the-inquiry-tentative-and-conversion-process https://images.typsy.com/images/content/46297 The inquiry, tentative, and conversion process Have you found success by winging your sales? Possibly! But it always comes with a high risk. In this lesson, Bree Wailes explains her inquiry, tentative, and conversion process which will positively change the way you approach and convert sales. What you'll learn The 3 step process to sell more ... https://www.typsy.com/player?id=46297 275 2020-12-10T04:55:36+00:00 yes yes no https://www.typsy.com/lessons/how-you-impact-your-event-sales https://images.typsy.com/images/content/46298 How you impact your event sales Whether you're leading a team or working solo, bringing a positive mindset to the workplace will influence your productivity and your work environment. In this lesson, Bree will explain how to improve your mindset and how being organized will positively impact your sales. What you'll learn How to... https://www.typsy.com/player?id=46298 235 2020-12-10T04:57:05+00:00 yes yes no https://www.typsy.com/lessons/using-a-client-avatar https://images.typsy.com/images/content/46299 Using a client avatar Ever tried to sell an event when you didn't know the client? It's pretty hard to do. That's why it's important to have the client's trust and understand their needs before trying to sell them anything. In this lesson, Bree Wailes explains what a customer avatar is, how to build one, and then use ... https://www.typsy.com/player?id=46299 300 2020-12-10T04:58:23+00:00 yes yes no https://www.typsy.com/lessons/making-it-in-the-bar-industry https://images.typsy.com/images/content/46300 Making it in the bar industry Also known as The Maestro, Salvatore Calabrese is one of the world's leading bartenders. His talent and experience has led him to become an award-winning global powerhouse - a consultant to the bar industry and selected brands, a sought-after judge for worldwide competitions, and former President... https://www.typsy.com/player?id=46300 392 2020-12-10T05:28:22+00:00 yes yes no https://www.typsy.com/lessons/welcome-butler-fundamentals https://images.typsy.com/images/content/46311 Welcome - Butler fundamentals Welcome to Butler fundamentals! In this online course, you'll learn the history of being a butler and all the essentials a butler needs for today. Ready to begin? https://www.typsy.com/player?id=46311 82 2020-12-16T05:26:05+00:00 yes yes no https://www.typsy.com/lessons/conclusion-butler-fundamentals https://images.typsy.com/images/content/46312 Conclusion - Butler fundamentals Congrats! You've finished the Butler fundamentals online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46312 58 2020-12-16T05:27:09+00:00 yes yes no https://www.typsy.com/lessons/valeting-guests https://images.typsy.com/images/content/46313 Valeting guests Traditionally a valet is someone who manages a guest's clothing. A valet often travels with the guest; however, if your guest has no personal valet, you may be required to manage their clothing. In this lesson, Julius provides tips on how you can be responsible for a guest's clothes and appearanc... https://www.typsy.com/player?id=46313 266 2020-12-16T05:28:11+00:00 yes yes no https://www.typsy.com/lessons/serving-wine-champagne-and-beverages https://images.typsy.com/images/content/46314 Serving wine, champagne, and beverages Serving drinks is a regular role for a butler. From wine and champagne to soft drinks and tea, you’ll be required to pour and serve each in a graceful way. In this lesson, Julius Smith demonstrates who to serve champagne, wine, and beverages in a way that differentiates the butler from the waiter... https://www.typsy.com/player?id=46314 226 2020-12-16T05:29:35+00:00 yes yes no https://www.typsy.com/lessons/styles-of-service https://images.typsy.com/images/content/46315 Styles of service Have you been to a restaurant where the table setting and arrangements are meticulous? It’s not done by accident! In fact, when it comes to service, there are three styles you should be aware of. In this lesson, Julius explains the three styles of service: plated service, silver service, and butl... https://www.typsy.com/player?id=46315 224 2020-12-16T05:31:10+00:00 yes yes no https://www.typsy.com/lessons/food-management-layout https://images.typsy.com/images/content/46316 Food management layout A butler’s pantry is basically a kitchen within a kitchen. It keeps everything accessible but out of sight. In this lesson, Julius Smith will explain how to set up and organize your butler’s pantry. He will also demonstrate how to lay a table and bar. What you’ll learn in the Food management layo... https://www.typsy.com/player?id=46316 287 2020-12-16T05:32:28+00:00 yes yes no https://www.typsy.com/lessons/food-management-service https://images.typsy.com/images/content/46317 Food management service Whether it’s breakfast with a wakeup call or afternoon tea for two, as a butler, on any given day you may be required to organize and serve food for your guest. In this lesson, Julius Smith will explain how to conduct a wake-up call, serve breakfast trays, and look at the traditional and popular ... https://www.typsy.com/player?id=46317 202 2020-12-16T05:33:47+00:00 yes yes no https://www.typsy.com/lessons/communication-with-the-team https://images.typsy.com/images/content/46318 Communication with the team As a butler, part of your role is to bring your team together. This may include departments such as housekeeping, concierge, porter, or security to discuss the guest’s stay and requirements. In this lesson, Julius Smith will outline what relationships you will build that impact the guest experien... https://www.typsy.com/player?id=46318 248 2020-12-16T05:35:00+00:00 yes yes no https://www.typsy.com/lessons/butler-etiquette https://images.typsy.com/images/content/46319 Butler etiquette Etiquette is all about how you carry yourself, not just at work but also outside in your daily life. In this lesson, Julius will show you how you can portray your image to the highest standards all the time. What you’ll learn in the Butler etiquette lesson The importance and what is considered et... https://www.typsy.com/player?id=46319 247 2020-12-16T05:36:07+00:00 yes yes no https://www.typsy.com/lessons/the-modern-butler https://images.typsy.com/images/content/46320 The modern butler Butlers of today may work in new and different environments compared to those from the Victorian era, but the same sense of service and dedication for the guest is crucial. Not only that, but key characteristics from the butlers of the past are still useful today, including honesty, dedication, a... https://www.typsy.com/player?id=46320 239 2020-12-16T05:37:25+00:00 yes yes no https://www.typsy.com/lessons/the-history-and-traditions-of-a-butler https://images.typsy.com/images/content/46321 The history and traditions of a butler From the Pharaohs of Egypt to the Victorian age right up to today, the butler was and is a prominent position. They’re known to run a very strict hierarchy and hold a position of managing the home and staff. In this lesson, Julius will explain the history behind the butler and where the term ‘but... https://www.typsy.com/player?id=46321 193 2020-12-16T05:38:40+00:00 yes yes no https://www.typsy.com/lessons/communication-with-guests https://images.typsy.com/images/content/46322 Communication with guests Interpersonal communication skills are important to each butler's success. It allows the butler to pay attention and build a rapport with each guest. All communications between yourself and your guests need to be consistent, professional, polite, and delivered with the highest standard of etiquet... https://www.typsy.com/player?id=46322 283 2020-12-16T05:39:52+00:00 yes yes no https://www.typsy.com/lessons/welcome-introduction-to-the-kitchen https://images.typsy.com/images/content/46357 Welcome - Introduction to the kitchen Working in a kitchen as a chef, a kitchen hand, or a trainer requires basic knowledge about the fundamentals of a kitchen. From hygiene practices to communication, you will discover the basic practices you need to know to work in the kitchen. In this lesson, John McFadden introduces you to the fu... https://www.typsy.com/player?id=46357 76 2021-01-20T00:45:35+00:00 yes yes no https://www.typsy.com/lessons/conclusion-introduction-to-the-kitchen https://images.typsy.com/images/content/46358 Conclusion - Introduction to the kitchen Congrats! You've finished the Introduction to the kitchen online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46358 73 2021-01-20T00:46:40+00:00 yes yes no https://www.typsy.com/lessons/driving-your-development-in-a-kitchen https://images.typsy.com/images/content/46359 Driving your development in a kitchen Like any other role in the hospitality industry, there are many ways you can take your job to the next level and climb the hospitality ladder. In this lesson, John McFadden takes you through the common venues a chef can work at and how to drive your growth in the kitchen. What you’ll learn in the... https://www.typsy.com/player?id=46359 231 2021-01-20T00:47:44+00:00 yes yes no https://www.typsy.com/lessons/kitchen-communications https://images.typsy.com/images/content/46360 Kitchen communications To avoid conflicts and mistakes, having clear communication skills in the kitchen is essential. This will help you and your team run service smoothly. In this lesson, John McFadden takes you through the basics of communication in a kitchen and gives you some tips on how to become a great communic... https://www.typsy.com/player?id=46360 283 2021-01-20T00:49:02+00:00 yes yes no https://www.typsy.com/lessons/basic-cooking-methods https://images.typsy.com/images/content/46361 Basic cooking methods Roasting, baking, grilling! These are all different cooking techniques you will use when working in the kitchen. It's important to master them to become a great chef. In this lesson, John McFadden takes you through the basic cooking methods when working in the kitchen. What you'll learn in the Ba... https://www.typsy.com/player?id=46361 285 2021-01-20T00:51:18+00:00 yes yes no https://www.typsy.com/lessons/basic-knife-cuts https://images.typsy.com/images/content/46362 Basic knife cuts Have you ever heard the terms "julienne" or "brunoise"? These are special ways to prepare vegetables. When you work in a kitchen, you'll hear these types of terms often. In this lesson, John McFadden takes you through the different types of knife cuts, how to perform them, which knives you should... https://www.typsy.com/player?id=46362 252 2021-01-20T00:53:31+00:00 yes yes no https://www.typsy.com/lessons/basic-stock-control https://images.typsy.com/images/content/46363 Basic stock control A key component of working in an effective kitchen is inventory control. It’s crucial to check if your order is correct and store it properly to avoid cross-contamination once delivered. In this lesson, John McFadden takes you through the steps of how to receive and store stock in a kitchen. What... https://www.typsy.com/player?id=46363 274 2021-01-20T01:01:05+00:00 yes yes no https://www.typsy.com/lessons/introducing-the-kitchen-brigade https://images.typsy.com/images/content/46364 Introducing the kitchen brigade While the hospitality industry is renowned for its staff members being multi-skilled and crossed-skilled, working in a kitchen often means having a more structured role. In this lesson, John McFadden introduces you to the hierarchy of a kitchen and how each role plays out to support service. What... https://www.typsy.com/player?id=46364 299 2021-01-20T01:16:32+00:00 yes yes no https://www.typsy.com/lessons/behavior-and-culture-in-the-kitchen https://images.typsy.com/images/content/46365 Behavior and culture in the kitchen Even though it might be a common challenge for business owners, maintaining a good workplace culture is essential. From boosting productivity to avoiding bullying and harassment issues, working well with others will benefit you and your colleagues. In this lesson, John McFadden discusses how you ... https://www.typsy.com/player?id=46365 245 2021-01-20T01:17:44+00:00 yes yes no https://www.typsy.com/lessons/wellbeing-in-the-kitchen https://images.typsy.com/images/content/46366 Wellbeing in the kitchen When working in a fast-paced industry such as hospitality, it's crucial to ensure that your work environment isn't affecting your wellbeing and overall health. In this lesson, John McFadden takes you through the common health challenges and how to maintain your wellbeing when working in a kitchen... https://www.typsy.com/player?id=46366 250 2021-01-20T01:19:00+00:00 yes yes no https://www.typsy.com/lessons/basic-hygiene-practices https://images.typsy.com/images/content/46367 Basic hygiene practices Forget all about cooking for now - the most important thing you need to know is basic hygiene practice! In this lesson, John McFadden introduces you to basic hygiene practices when working in a kitchen. What you’ll learn in the Basic hygiene practices lesson How to establish expected personal hyg... https://www.typsy.com/player?id=46367 255 2021-01-20T01:20:10+00:00 yes yes no https://www.typsy.com/lessons/being-safe-in-the-kitchen https://images.typsy.com/images/content/46368 Being safe in the kitchen Working in a kitchen often means that you might work in a small space, handle knives daily, and carry heavy equipment. It's crucial to understand how to be safe in the kitchen. In this lesson, John McFadden explains how to keep you and others safe, and how to avoid common injuries that can happen... https://www.typsy.com/player?id=46368 253 2021-01-20T01:21:19+00:00 yes yes no https://www.typsy.com/lessons/kitchen-tools-of-the-trade https://images.typsy.com/images/content/46369 Kitchen tools of the trade Think about it this way: an electrician’s toolbox has different tools for different jobs. It’s the same in a kitchen! Each knife has a specific job. In this lesson, John McFadden shares with you the main tools you will find in the kitchen and how to use them. What you’ll learn in the Kitchen tool... https://www.typsy.com/player?id=46369 249 2021-01-20T01:22:33+00:00 yes yes no https://www.typsy.com/lessons/welcome-threats-and-security-awarenss-for-front-line-staff https://images.typsy.com/images/content/46377 Welcome - Threats and security awareness for front line staff This course contains references to threat situations that some viewers may find distressing, including trafficking, terrorism and violence. Welcome to Threats and security awareness for front line staff! In this lesson, you'll get an introduction to best practices for identifying and preventing s... https://www.typsy.com/player?id=46377 115 2021-01-27T02:47:34+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-security-in-hotels https://images.typsy.com/images/content/46378 The importance of security in hotels Hotels are complex and dynamic environments, with lots of moving parts. This makes it an incredibly exciting environment - but it also means that hotels can be vulnerable to security threats. In this lesson, Anthony McGinty explains the concept of security awareness - and why this applies to you!... https://www.typsy.com/player?id=46378 252 2021-01-27T02:49:57+00:00 yes yes no https://www.typsy.com/lessons/types-of-security-threats https://images.typsy.com/images/content/46379 Types of security threats This lesson includes references to threat situations that some viewers may find distressing, including trafficking, terrorism and complex crime. Security threats in hotels can range from less severe - like petty theft - to incidents that could put you or your guests in danger. The first step in p... https://www.typsy.com/player?id=46379 397 2021-01-27T02:51:10+00:00 yes yes no https://www.typsy.com/lessons/identify-your-baseline-behavior https://images.typsy.com/images/content/46380 Identify your baseline behavior A big part of being able to recognize irregular behavior is knowing what regular behavior looks like! As a hospitality front line worker, you know the ins and outs of your work area better than almost anyone else. In this lesson, Anthony McGinty explains how you can put that expertise to good use... https://www.typsy.com/player?id=46380 229 2021-01-27T02:52:45+00:00 yes yes no https://www.typsy.com/lessons/detecting-potential-threats-for-your-hotel https://images.typsy.com/images/content/46381 Detecting potential threats for your hotel This lesson covers topics that some viewers may find distressing, including trafficking and threats to safety. Threats aren't always obvious, but you can help prevent an incident by keeping your eyes peeled for some of the more subtle clues. In this lesson, you'll discover some signs to help you ... https://www.typsy.com/player?id=46381 373 2021-01-27T02:53:59+00:00 yes yes no https://www.typsy.com/lessons/detecting-potential-threats-for-your-job https://images.typsy.com/images/content/46382 Detecting potential threats for your job Every role in a hotel is different, so they each come with their own unique challenges and opportunities to identify threats. In this lesson, you'll discover some signs to help you identify some of the most common security threats specific to your job. What you'll learn The unusual behaviors to l... https://www.typsy.com/player?id=46382 329 2021-01-27T02:55:25+00:00 yes yes no https://www.typsy.com/lessons/reporting-threat-management https://images.typsy.com/images/content/46383 Reporting threat management One of the most important aspects of threat management is making sure all incidents are reported properly, through the appropriate channels and to the right people. In this lesson, you'll discover the most important things to remember when developing a protocol for reporting threats or suspicious... https://www.typsy.com/player?id=46383 206 2021-01-27T02:57:47+00:00 yes yes no https://www.typsy.com/lessons/supporting-guests-who-witness-crime-or-threats https://images.typsy.com/images/content/46384 Supporting guests who witness crime or threats In the unfortunate event of a threat, any witnesses will likely find the situation stressful and, at worst, traumatic. Just like every other part of hospitality, it's your role to support your guests and colleagues to ensure they have a safe and positive experience. In this lesson, Anthony McGint... https://www.typsy.com/player?id=46384 347 2021-01-27T02:58:56+00:00 yes yes no https://www.typsy.com/lessons/avoiding-bias-in-security-reporting https://images.typsy.com/images/content/46385 Avoiding bias in security reporting We're all affected by biases - that's inevitable. But especially when dealing with a situation as sensitive as potential security threats, it's crucial not to let biases affect your judgment. For example: is the young man wearing a hoodie trying to hide his face, or is he just trendy? In this les... https://www.typsy.com/player?id=46385 397 2021-01-27T03:36:07+00:00 yes yes no https://www.typsy.com/lessons/security-communications-and-relationships https://images.typsy.com/images/content/46386 Security communications and relationships It's tempting to think of security as something that's best achieved alone, but good communication about your security protocols and threats can actually make your hotel a safer environment. In this lesson, you'll discover how collaboration and communication can help you improve security at your ... https://www.typsy.com/player?id=46386 334 2021-01-27T03:37:33+00:00 yes yes no https://www.typsy.com/lessons/conclusion-threats-and-security-awarenss-for-front-line-staff https://images.typsy.com/images/content/46387 Conclusion - Threats and security awareness for front line staff Congratulations! You've finished the Threats and security awareness for front line staff course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at front line staff in hospitality venues, or managers looking to implement or improve security plans... https://www.typsy.com/player?id=46387 55 2021-01-27T03:38:56+00:00 yes yes no https://www.typsy.com/lessons/welcome-interacting-with-guests https://images.typsy.com/images/content/46428 Welcome - Interacting with guests Welcome to Interacting with guests! If you are looking at mastering your interpersonal and communication skills, this course will help you make your guests feel welcomed. In this lesson, Beatrice Gallo introduces you to the fundamental practices when interacting with guests. This course is ideal ... https://www.typsy.com/player?id=46428 125 2021-02-10T04:28:05+00:00 yes yes no https://www.typsy.com/lessons/conclusion-interacting-with-guests https://images.typsy.com/images/content/46429 Conclusion - Interacting with guests Well done! You've finished the Interacting with guests course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.... https://www.typsy.com/player?id=46429 53 2021-02-10T04:29:14+00:00 yes yes no https://www.typsy.com/lessons/being-ready-with-knowledge https://images.typsy.com/images/content/46430 Being ready with knowledge Product knowledge or cultural knowledge is a must-have when working in hospitality. Knowing about current offers in your venue, or events happening in town will help you be ready to welcome your guests the best way possible. In this lesson, Beatrice Gallo takes you through the importance of havin... https://www.typsy.com/player?id=46430 345 2021-02-10T04:30:18+00:00 yes yes no https://www.typsy.com/lessons/saying-no-without-saying-no https://images.typsy.com/images/content/46431 Saying 'no' without saying 'no' Saying no to a guest isn't an easy task, especially in the hospitality industry where we're often taught to never say no to a guest. In this lesson, Beatrice Gallo takes you through the importance of learning how and when to say 'no' without saying 'no', and how to manage and solve problems when ... https://www.typsy.com/player?id=46431 253 2021-02-10T04:31:42+00:00 yes yes no https://www.typsy.com/lessons/active-listening https://images.typsy.com/images/content/46432 Active listening Have you ever talked to a colleague or a guest while they were scrolling up and down on their phone? Well, it's pretty frustrating, but we've managed to become pros at selective listening when interacting with others. In this lesson, Beatrice Gallo takes you through techniques of active listening... https://www.typsy.com/player?id=46432 314 2021-02-10T04:33:02+00:00 yes yes no https://www.typsy.com/lessons/the-power-of-conversation https://images.typsy.com/images/content/46433 The power of conversation Maintaining a professional conversation with guests and colleagues is a crucial part of establishing rapport. In this lesson, Beatrice Gallo shares with you some crucial conversational tips to adopt or avoid when interacting with guests. What you'll learn How to interact with guests through conve... https://www.typsy.com/player?id=46433 321 2021-02-10T04:34:15+00:00 yes yes no https://www.typsy.com/lessons/asking-meaningful-questions https://images.typsy.com/images/content/46434 Asking meaningful questions Although there's no such thing as asking stupid questions, it's essential to learn how to ask meaningful questions to build important interactions with your guests. In this lesson, Beatrice Gallo takes you through the importance of asking meaningful questions. What you'll learn A variety of quest... https://www.typsy.com/player?id=46434 227 2021-02-10T04:35:38+00:00 yes yes no https://www.typsy.com/lessons/the-impact-of-smiling https://images.typsy.com/images/content/46435 The impact of smiling Smiling is a great way to elevate your mood and your guests' mood too! In this lesson, Beatrice Gallo discusses how the impact of smiling - or not smiling - can affect your interaction with guests. What you'll learn The impact of smiling and how it can help you interact with guests The impact of ... https://www.typsy.com/player?id=46435 230 2021-02-10T04:36:57+00:00 yes yes no https://www.typsy.com/lessons/remembering-guest-names https://images.typsy.com/images/content/46436 Remembering guest names By using names when interacting with your guests, it shows how important they are and how much you value them. In this lesson, Beatrice Gallo takes you through the importance of remembering guests' names and shares with you some helpful techniques to do so. What you'll learn Why names are importa... https://www.typsy.com/player?id=46436 268 2021-02-10T04:38:13+00:00 yes yes no https://www.typsy.com/lessons/assessing-guests https://images.typsy.com/images/content/46437 Assessing guests From decoding body language to understanding facial expressions, assessing your guests' needs is important to help you interact with them and create a memorable guest experience. In this lesson, Beatrice Gallo teaches you how to assess guests' needs in no time. What you'll learn How to assess gue... https://www.typsy.com/player?id=46437 227 2021-02-10T04:39:34+00:00 yes yes no https://www.typsy.com/lessons/connect-with-guests https://images.typsy.com/images/content/46438 Connect with guests Creating a welcoming and warm environment for your guests is crucial. But how do you establish that trust and connection? In this lesson, Beatrice Gallo takes you through the meaning of establishing rapport and how essential it is when interacting with guests. What you'll learn What it means to e... https://www.typsy.com/player?id=46438 280 2021-02-10T04:40:57+00:00 yes yes no https://www.typsy.com/lessons/the-power-of-non-verbal-communication https://images.typsy.com/images/content/46439 The power of non-verbal communication There's no doubt about it, non-verbal communication is powerful, and can make or break interactions with guests. In this lesson, Beatrice Gallo introduces you to the power of non-verbal communication and how you can positively use body language to interact with guests. What you'll learn What non-... https://www.typsy.com/player?id=46439 306 2021-02-10T04:42:27+00:00 yes yes no https://www.typsy.com/lessons/welcome-food-delivery-service https://images.typsy.com/images/content/46462 Welcome - Food delivery service Welcome to Food delivery service! In this online course, Scott Landers will walk you through everything you need to know about providing excellent food delivery service - from the best type of bag and transport to use, to legal considerations you might need to think about, and ensuring you get th... https://www.typsy.com/player?id=46462 85 2021-02-17T02:13:20+00:00 yes yes no https://www.typsy.com/lessons/conclusion-food-delivery-service https://images.typsy.com/images/content/46463 Conclusion - Food delivery service Congrats! You've finished the Food delivery service online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46463 67 2021-02-17T02:14:30+00:00 yes yes no https://www.typsy.com/lessons/deliver-food-to-your-advantage https://images.typsy.com/images/content/46464 Deliver food to your advantage In any job, becoming really good at it is all about learning how to be as effective and efficient as possible. This is just as true for food delivery! You can maximize your performance - and your income! - with a few tips and tricks of the trade. In this lesson, Scott Landers gives you his best-p... https://www.typsy.com/player?id=46464 185 2021-02-17T02:15:34+00:00 yes yes no https://www.typsy.com/lessons/overcoming-common-delivery-challenges https://images.typsy.com/images/content/46465 Overcoming common delivery challenges There are no guarantees in life - and, unfortunately, sometimes things just don’t go our way. Mistakes happen! Overcoming them is all about being prepared, so you can be ready to bounce back no matter what. In this lesson, Scott Landers talks about how you can prepare for some of the common chall... https://www.typsy.com/player?id=46465 233 2021-02-17T02:16:49+00:00 yes yes no https://www.typsy.com/lessons/food-delivery-service-operations https://images.typsy.com/images/content/46466 Food delivery operations So you’ve got the basics down, but how does food delivery actually work? What should the process of receiving orders, picking them up, and dropping them off look like? In this lesson, Scott Landers explains the steps you can follow to ensure every delivery runs smoothly. What you’ll learn in the ... https://www.typsy.com/player?id=46466 218 2021-02-17T02:18:13+00:00 yes yes no https://www.typsy.com/lessons/food-safety-and-hygiene-for-delivery https://images.typsy.com/images/content/46467 Food safety and hygiene for delivery We all know that food hygiene is incredibly important - after all, your number one priority in hospitality is ensuring your customers have a safe and enjoyable experience! But did you know that food delivery comes with its own safety and hygiene challenges? In this lesson, you’ll discover Scott L... https://www.typsy.com/player?id=46467 171 2021-02-17T03:30:26+00:00 yes yes no https://www.typsy.com/lessons/delivering-mobile-hospitality https://images.typsy.com/images/content/46468 Delivering mobile hospitality As a food delivery driver, you’re a key part of connecting customers with their hospitality experience. You have so much more to offer than simply handing over food! In fact, you’re a new kind of waiter. So in this lesson, Scott Landers explores how you can bring excellent hospitality service pri... https://www.typsy.com/player?id=46468 196 2021-02-17T03:31:43+00:00 yes yes no https://www.typsy.com/lessons/food-delivery-employment-models https://images.typsy.com/images/content/46469 Food delivery employment models Unlike many other jobs in hospitality, food delivery is an area where there are a range of ways you can earn a living - whether you're employed directly by a restaurant or work independently through an app. In this lesson, Scott Landers explains the range of employment options available as a food... https://www.typsy.com/player?id=46469 140 2021-02-17T03:33:05+00:00 yes yes no https://www.typsy.com/lessons/types-of-delivery-bags https://images.typsy.com/images/content/46470 Types of delivery bags There’s nothing more disappointing than ordering food delivered and having it arrive in poor condition. This is why it’s so important to know how to choose the right tool for the job! In this lesson, Scott Landers explains the different types of delivery bags to make sure your food deliveries alw... https://www.typsy.com/player?id=46470 191 2021-02-17T03:34:18+00:00 yes yes no https://www.typsy.com/lessons/types-of-delivery-vehicles https://images.typsy.com/images/content/46471 Types of delivery vehicles When it comes to choosing your delivery transport method, there’s actually a lot to consider. Cars might give you a wider delivery area than a bicycle, but riding a bike doesn’t require paying for petrol. In this lesson, Scott Landers will help you understand the pros and cons of a variety of tra... https://www.typsy.com/player?id=46471 157 2021-02-17T03:35:32+00:00 yes yes no https://www.typsy.com/lessons/introducing-the-modern-delivery-driver https://images.typsy.com/images/content/46472 Introducing the modern delivery driver Food delivery used to be an afterthought in hospitality - you knock on a door, maybe take a cash payment from the customer, and hand over a bag. But the world of food delivery has changed enormously in recent times. People aren’t always able to go out for a great hospitality experience - so deliv... https://www.typsy.com/player?id=46472 161 2021-02-17T03:36:45+00:00 yes yes no https://www.typsy.com/lessons/laws-and-legal-considerations-for-delivery https://images.typsy.com/images/content/46473 Laws and legal considerations for delivery Food delivery is an exciting and flexible line of work - but it's not necessarily as simple as it might appear. If you're working as a delivery driver, you should be aware that you have a range of legal rights and responsibilities specific to your job. In this lesson, Scott Landers talks through ... https://www.typsy.com/player?id=46473 171 2021-02-17T03:37:55+00:00 yes yes no https://www.typsy.com/lessons/welcome-room-service-essentials https://images.typsy.com/images/content/46493 Welcome - Room service essentials Welcome to Room service essentials! In this online course, you'll discover why excellent room service is such a crucial element of the hotel experience. Learn about why people order room service, logistical best practices, overcoming common challenges, and much more. Ready to begin? Who the Room ... https://www.typsy.com/player?id=46493 65 2021-03-03T05:22:33+00:00 yes yes no https://www.typsy.com/lessons/why-guests-prefer-room-service https://images.typsy.com/images/content/46494 Why guests prefer room service Guests walk into hospitality venues with certain expectations. Of course, those expectations will vary depending on budget, reviews (and, let's face it, whether the guest is being realistic!). But no matter the style of your hotel, guests are always looking for ways you can exceed those expectati... https://www.typsy.com/player?id=46494 207 2021-03-03T05:23:37+00:00 yes yes no https://www.typsy.com/lessons/provide-room-service https://images.typsy.com/images/content/46495 Provide room service Just like serving food in a restaurant, there are definite do's and don'ts when it comes to providing room service. Providing an excellent experience is important, but remember that health and safety is a huge part of that! So in this lesson, Ben Kershaw explains the essentials of room service lo... https://www.typsy.com/player?id=46495 190 2021-03-03T05:24:52+00:00 yes yes no https://www.typsy.com/lessons/taking-and-processing-room-service-orders https://images.typsy.com/images/content/46496 Taking and processing room service orders Taking an order might seem self-explanatory, but any server already knows that if you're not careful, there are a million things that can go wrong between taking an order and the guest receiving it. In this lesson, Ben Kershaw talks through the process of how to successfully take a room service o... https://www.typsy.com/player?id=46496 245 2021-03-03T05:26:02+00:00 yes yes no https://www.typsy.com/lessons/managing-guest-room-service-requests https://images.typsy.com/images/content/46497 Managing guest room service requests Requests for room service can be simple, or incredibly complicated; they can arrive when things are quiet, or right in the middle of peak hours. No matter the circumstances, it's absolutely vital that these requests are managed correctly and efficiently. In this lesson, Ben Kershaw explains how y... https://www.typsy.com/player?id=46497 235 2021-03-03T05:27:19+00:00 yes yes no https://www.typsy.com/lessons/preparing-for-room-service-delivery https://images.typsy.com/images/content/46498 Preparing for room service delivery Room service can sometimes be a complicated process, with a lot of different staff members doing their part. That’s why it’s so important to thoroughly prepare for a delivery, so you're ready to handle whatever comes your way. In this lesson, Ben Kershaw talks through how you can ensure you're pr... https://www.typsy.com/player?id=46498 173 2021-03-03T05:28:45+00:00 yes yes no https://www.typsy.com/lessons/requesting-entry-to-a-guest-room https://images.typsy.com/images/content/46499 Requesting entry to a guest room A guest's hotel room should ideally feel like a home away from home - somewhere comfortable and private they can retreat to. And, just like with home food delivery, you would never let yourself into someone else's private space to drop off food! So in this lesson, Ben Kershaw explores some best-p... https://www.typsy.com/player?id=46499 231 2021-03-03T05:29:53+00:00 yes yes no https://www.typsy.com/lessons/delivering-a-room-service-order https://images.typsy.com/images/content/46500 Delivering a room service order Now we've reached the home stretch! You've successfully processed a correct order, prepared for it to be delivered, and been granted entry into the guest's room. We're so close to completing the order, but how can we make sure the guest experience is a high-standard right through to the end? In t... https://www.typsy.com/player?id=46500 147 2021-03-03T05:31:15+00:00 yes yes no https://www.typsy.com/lessons/common-room-service-issues https://images.typsy.com/images/content/46501 Common room service issues Unfortunately, challenges are a part of life - everyone makes mistakes, and not everything can go right all the time! But in hospitality, how you respond to an issue can make or break the guest's experience, so it's critical to be prepared. In this lesson, Ben Kershaw goes through the most common... https://www.typsy.com/player?id=46501 210 2021-03-03T05:32:21+00:00 yes yes no https://www.typsy.com/lessons/conclusion-room-service-essentials https://images.typsy.com/images/content/46502 Conclusion - Room service essentials Congrats! You've finished the Room service essentials online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46502 61 2021-03-03T05:33:40+00:00 yes yes no https://www.typsy.com/lessons/welcome-introduction-to-front-office https://images.typsy.com/images/content/46508 Welcome - Introduction to front office Welcome to Introduction to the front office! Often operating 24/7, being part of the front office team requires special skills to ensure your guests have the best experience possible. In this lesson, Sofia Barroso Gomez introduces you to the fundamental practices you will discover in the Introduc... https://www.typsy.com/player?id=46508 98 2021-03-10T05:34:26+00:00 yes yes no https://www.typsy.com/lessons/front-office-team https://images.typsy.com/images/content/46509 The front office team Doormen, bellboys, receptionists, or concierges (just to name a few!) are some of the main roles that constitute the front office team. In this lesson, Sofia Barroso Gomez introduces you to the front office team you will find in a hotel. What you'll learn How each front office role interacts and ... https://www.typsy.com/player?id=46509 224 2021-03-10T05:35:33+00:00 yes yes no https://www.typsy.com/lessons/different-guest-types https://images.typsy.com/images/content/46510 Different guest types Even though guests might show some similarities, everyone is different! Some travel for business, others for a vacation. In this lesson, Sofia Barroso Gomez takes you through the different guest types you will meet throughout your career and how to understand them to ensure positive guest experie... https://www.typsy.com/player?id=46510 291 2021-03-10T05:36:56+00:00 yes yes no https://www.typsy.com/lessons/personal-presentation-for-front-office-staff https://images.typsy.com/images/content/46511 Personal presentation for front line staff The front office is like first impressions: good or bad, you always remember them. In this lesson, Sofia Barroso Gomez takes you through the importance of presentation and behavioral expectations when working at the front office. What you'll learn in the Personal presentation for front office sta... https://www.typsy.com/player?id=46511 157 2021-03-10T05:38:15+00:00 yes yes no https://www.typsy.com/lessons/making-guests-feel-welcome https://images.typsy.com/images/content/46512 Making guests feel welcome Ensuring that your guests feel valued and are having a great experience in your venue should be your number one priority when working in hospitality! In this lesson, Sofia Barroso Gomez takes you through the different steps to make your guests feel welcome. What you'll learn Four simple steps to ... https://www.typsy.com/player?id=46512 264 2021-03-10T05:39:18+00:00 yes yes no https://www.typsy.com/lessons/types-of-rooms-and-service https://images.typsy.com/images/content/46513 Types of rooms and service Whether it's mentioning spa treatments available in your hotel or ensuring your guests know about room service, you must know the different services and types of rooms your hotel provides to ensure great customer service. In this lesson, Sofia Barroso Gomez introduces you to the different types o... https://www.typsy.com/player?id=46513 243 2021-03-10T05:49:02+00:00 yes yes no https://www.typsy.com/lessons/front-office-team-communications https://images.typsy.com/images/content/46514 Front office team communications Whether you're working front of house or back of house, communication skills are crucial in the hospitality industry. In this lesson, Sofia Barroso Gomez shares with you the communication basics to understand when working in the front office. What you'll learn The two common meetings held by fron... https://www.typsy.com/player?id=46514 237 2021-03-10T05:50:16+00:00 yes yes no https://www.typsy.com/lessons/front-office-presentation-and-tools https://images.typsy.com/images/content/46515 Front office presentation and tools Working in the front office is not just about presenting yourself as neat, clean, and welcoming, it's also about organizing and tidying your workstation. In this lesson, Sofia Barroso Gomez takes you through the importance of the front office presentation and its standards, and the tools you can ... https://www.typsy.com/player?id=46515 284 2021-03-10T05:51:27+00:00 yes yes no https://www.typsy.com/lessons/responding-to-front-office-guest-complaints https://images.typsy.com/images/content/46516 Responding to front office guest complaints Dealing with guest complaints is one of the biggest challenges for the front office team. If you work in hospitality, it's likely that you've already experienced guest complaints. In this lesson, Sofia Barroso Gomez teaches you how to respond to front office guest complaints. What you'll learn Ho... https://www.typsy.com/player?id=46516 365 2021-03-10T05:52:35+00:00 yes yes no https://www.typsy.com/lessons/conclusion-introduction-to-front-office https://images.typsy.com/images/content/46517 Conclusion - Introduction to front office Well done! You've finished the Introduction to front office course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front offic... https://www.typsy.com/player?id=46517 79 2021-03-10T05:53:55+00:00 yes yes no https://www.typsy.com/lessons/welcome-concierge-fundamentals https://images.typsy.com/images/content/46533 Welcome - Concierge fundamentals Welcome to Concierge Fundamentals! In this course, you'll learn what it means to be a concierge and develop superior guest service skills. Ready to begin? This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.... https://www.typsy.com/player?id=46533 103 2021-03-18T02:47:04+00:00 yes yes no https://www.typsy.com/lessons/the-role-and-history-of-the-concierge https://images.typsy.com/images/content/46534 The role and history of the concierge Did you know early forms of the concierge role can be traced all the way back to the middle ages? Since then, concierges have been employed to manage buildings by keeping them clean and secure and assist guests visiting from other cities. In this lesson, James will explain the origins of a concie... https://www.typsy.com/player?id=46534 199 2021-03-18T02:48:35+00:00 yes yes no https://www.typsy.com/lessons/concierge-personal-brand https://images.typsy.com/images/content/46535 Concierge personal brand As a concierge, you must exude trustworthiness, approachability, and friendliness. This needs to become part of your concierge DNA - your personal brand. In this lesson, James Ridenour leads you through establishing your personal brand, and the expected presentation standards of a concierge. What... https://www.typsy.com/player?id=46535 206 2021-03-18T02:53:44+00:00 yes yes no https://www.typsy.com/lessons/concierge-service-character https://images.typsy.com/images/content/46536 Concierge service character Concierges have high expectations to live up to because, in fulfilling guests' needs, they are often seen as the 'fixer' in a hotel. Guests visit the concierge because they know they will get results. In this lesson, James will explain the value of cultivating great relationships with guests and ... https://www.typsy.com/player?id=46536 263 2021-03-18T02:55:09+00:00 yes yes no https://www.typsy.com/lessons/concierge-relationships https://images.typsy.com/images/content/46537 Concierge relationships It's not what you know, it's who you know! This is fundamental for a concierge. In this lesson, James Ridenour will help you understand how a strong relationship with your suppliers will set you up to be successful with your guests. What you'll learn The need for the concierge to develop relation... https://www.typsy.com/player?id=46537 326 2021-03-18T02:56:30+00:00 yes yes no https://www.typsy.com/lessons/providing-recommendations-for-guests https://images.typsy.com/images/content/46538 Providing recommendations for guests One of the common questions you'll be asked as a concierge by guests is "what are the interesting places I can visit around your city"? It's in your best interest to provide recommendations that are tailored for each individual guest - otherwise, you're no more useful than Google. Doing this seam... https://www.typsy.com/player?id=46538 307 2021-03-18T02:58:14+00:00 yes yes no https://www.typsy.com/lessons/making-purchases-on-behalf-of-guests https://images.typsy.com/images/content/46539 Making purchases on behalf of guests Imagine spending thousands or even tens of thousands of dollars on behalf of your guest and ending up in a dispute about the transaction. This would be a devastating - and possibly very expensive - mistake. In this lesson, James Ridenour will review what a credit policy is and how this will shape... https://www.typsy.com/player?id=46539 235 2021-03-18T02:59:28+00:00 yes yes no https://www.typsy.com/lessons/concierge-record-keeping https://images.typsy.com/images/content/46540 Concierge record keeping Hotels can have a number of rooms, and with hundreds of guests it can be hard to keep track of luggage without a system in place. In this lesson, James explains the importance of record-keeping, and how to track a variety of different items when handling your guest's property and other requests. ... https://www.typsy.com/player?id=46540 265 2021-03-18T03:00:37+00:00 yes yes no https://www.typsy.com/lessons/prepare-the-concierge-workspace https://images.typsy.com/images/content/46541 Prepare the concierge workspace To guests, a great concierge should seem like a mixture of actor, magician, and psychic. You need to be prepared for everything, from the every day to the extraordinary. Your workspace must reflect this so you can always be ready at a moment's notice. In this lesson, James Ridenour will explain h... https://www.typsy.com/player?id=46541 217 2021-03-18T03:01:51+00:00 yes yes no https://www.typsy.com/lessons/building-guest-loyalty https://images.typsy.com/images/content/46542 Building guest loyalty Statistics tell us that customers who complain and receive a satisfactory resolution are much more loyal to a company that solved their problem than those who have never experienced a problem at all. In this lesson, James Ridenour offers his tips and tricks on how to handle guest complaints. What... https://www.typsy.com/player?id=46542 273 2021-03-18T03:11:05+00:00 yes yes no https://www.typsy.com/lessons/conclusion-concierge-fundamentals https://images.typsy.com/images/content/46543 Conclusion - Concierge fundamentals Congrats! You've finished the Concierge Fundamentals course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.... https://www.typsy.com/player?id=46543 102 2021-03-18T03:12:30+00:00 yes yes no https://www.typsy.com/lessons/welcome-advanced-hotel-revenue-management https://images.typsy.com/images/content/46569 Welcome - Advanced hotel revenue management Welcome to Advanced hotel revenue management! In this course, you'll expand on your existing knowledge about hotel revenue management, and develop more advanced skills to help you take your venue's revenue to the next level. Ready to begin? This course is aimed at hotel managers looking to build ... https://www.typsy.com/player?id=46569 66 2021-03-31T02:46:55+00:00 yes yes no https://www.typsy.com/lessons/segmenting-guests-to-optimize-revenue https://images.typsy.com/images/content/46570 Segmenting guests to optimize revenue You probably already recognize that there are different categories of guest bookings within your venue - business people, holiday makers, and so on - who all have different needs and pose different challenges. But understanding these categories is about more than customer service - it can actuall... https://www.typsy.com/player?id=46570 304 2021-03-31T02:48:00+00:00 yes yes no https://www.typsy.com/lessons/optimizing-your-business-mix https://images.typsy.com/images/content/46571 Optimizing your business mix Every guest segment has its place within your business mix - but the exact ratios you choose can have different effects on your revenue in different situations. In this lesson, you'll learn how you can influence your business mix to ensure optimal revenue. What you'll learn How to design an optim... https://www.typsy.com/player?id=46571 288 2021-03-31T02:51:34+00:00 yes yes no https://www.typsy.com/lessons/the-psychology-of-pricing https://images.typsy.com/images/content/46572 The psychology of pricing Pricing psychology might seem pretty simple at first glance. People want lower prices and good value for money, right? Actually, the psychology of pricing is a lot more complex than that. We want lower prices - but compared to what? And where does our idea of 'value' even come from? In this lesso... https://www.typsy.com/player?id=46572 280 2021-03-31T02:52:58+00:00 yes yes no https://www.typsy.com/lessons/price-positioning-strategies https://images.typsy.com/images/content/46573 Price positioning strategies How do you decide your prices? It seems like a simple question, but it doesn't have a simple answer. Pricing is influenced by a huge number of different factors - and understanding these factors is an essential part of creating price positioning strategy that optimizes your revenue. In this lesso... https://www.typsy.com/player?id=46573 296 2021-03-31T02:54:31+00:00 yes yes no https://www.typsy.com/lessons/using-psychological-pricing-tricks https://images.typsy.com/images/content/46574 Using psychological pricing tricks It might surprise you to learn that psychological tricks are all around us - in fact, you have probably been influenced by these techniques as recently as the last time you bought groceries! These strategies are an incredibly effective way to encourage customers to see 'value' where you want them... https://www.typsy.com/player?id=46574 291 2021-03-31T02:55:58+00:00 yes yes no https://www.typsy.com/lessons/creating-and-managing-a-revenue-forecast https://images.typsy.com/images/content/46575 Creating and managing a revenue forecast Imagine how much easier life would be if we could predict the future. You'd be able to see any problems coming up and plan around them! Forecasting isn't quite the same as 'seeing the future', but it can give you a pretty good idea of what to expect so you can plan ahead. In this lesson, Ally Nor... https://www.typsy.com/player?id=46575 434 2021-03-31T02:57:32+00:00 yes yes no https://www.typsy.com/lessons/total-revenue-management https://images.typsy.com/images/content/46576 Total revenue management In hotels, there are a variety of departments that work together to bring in revenue - everything from the rooms themselves, to the restaurant, to laundry service. Think of these departments like members of a team! Everyone has their part to play, and good revenue management is about optimizing e... https://www.typsy.com/player?id=46576 230 2021-03-31T03:00:00+00:00 yes yes no https://www.typsy.com/lessons/how-to-build-and-run-a-revenue-management-team https://images.typsy.com/images/content/46577 How to build and run a revenue management team Great revenue management starts with a great team! To really optimize your revenue, you need a variety of skills, backgrounds, and perspectives around you to help identify problems and solve them in creative ways. In this lesson, you'll discover the key steps to building, managing, and maintainin... https://www.typsy.com/player?id=46577 291 2021-03-31T03:06:34+00:00 yes yes no https://www.typsy.com/lessons/conclusion-advanced-hotel-revenue-management https://images.typsy.com/images/content/46578 Conclusion - Advanced hotel revenue management Congrats! You've finished the Advanced hotel revenue management course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at hotel managers looking to build on their knowledge of revenue management principles.... https://www.typsy.com/player?id=46578 54 2021-03-31T03:10:26+00:00 yes yes no https://www.typsy.com/lessons/cub-reca-quality-introduction-beer-line-cleaning-guidelines https://images.typsy.com/images/content/46598 CUB RECA quality introduction & beer line cleaning guidelines As beer is a food substance, it has to be dispensed through a sanitary beer system that is free from bacteria and other contaminants. Join Jared as he takes you through the five crucial steps you need to know when handling CUB draught beer products and how to safely and thoroughly clean a RECA sy... https://www.typsy.com/player?id=46598 592 2021-04-13T08:18:59+00:00 yes yes no https://www.typsy.com/lessons/welcome-problem-solving-and-creative-thinking https://images.typsy.com/images/content/46599 Welcome - Problem solving and creative thinking Welcome to Problem solving and creative thinking! In this course, you'll discover how to think more creatively in the workplace, to help you develop innovative solutions for even the most difficult or unique problems. Ready to begin? This course is aimed at hospitality leaders, or aspiring leader... https://www.typsy.com/player?id=46599 100 2021-04-14T03:57:26+00:00 yes yes no https://www.typsy.com/lessons/nurturing-creative-thinking https://images.typsy.com/images/content/46600 Nurturing creative thinking When you think of creativity, what comes to mind? Do you picture an artist, or maybe a musician? Creativity is a pretty amazing skill, but it's actually something most of us use every single day - even if we don't realize it. Every time you put an outfit together, or cook a meal, or help a guest ... https://www.typsy.com/player?id=46600 340 2021-04-14T03:58:38+00:00 yes yes no https://www.typsy.com/lessons/establishing-creative-thinking-environments https://images.typsy.com/images/content/46601 Establishing creative thinking environments Especially in business environments, creativity can sometimes get left behind as other things get top priority. But creativity is actually a key ingredient in developing a world-class team, business, and service! In this lesson, Ioannis Pantelidis will help you identify the most common hurdles we... https://www.typsy.com/player?id=46601 367 2021-04-14T04:00:13+00:00 yes yes no https://www.typsy.com/lessons/learning-to-reframe-problem-solving https://images.typsy.com/images/content/46602 Learning to reframe problem solving When we think of 'creating' something, we tend to think of making something brand new. The truth is, creativity never happens by itself. Effective creativity requires constant learning and exposure to new ideas - so a big part of developing creative thinking is becoming a more effective learner! ... https://www.typsy.com/player?id=46602 275 2021-04-14T04:01:52+00:00 yes yes no https://www.typsy.com/lessons/socratic-method-for-problem-solving https://images.typsy.com/images/content/46603 Socratic method for problem solving Give someone a fish, and they'll have food for a day - but teach someone to fish, and they'll have food for life! This is the main idea behind the Socratic method, a technique for teaching and problem solving that dates all the way back to Ancient Greece. When you use the Socratic method, you hel... https://www.typsy.com/player?id=46603 291 2021-04-14T04:03:28+00:00 yes yes no https://www.typsy.com/lessons/generating-creative-ideas https://images.typsy.com/images/content/46604 Generating creative ideas Where do ideas come from? The short answer is that we don't really know! But we do know that the more practice you have in generating creative ideas, the easier it becomes. This lesson, led by Ioannis Pantelidis, is all about practical techniques you can use to strengthen your creative muscle and... https://www.typsy.com/player?id=46604 271 2021-04-14T04:05:07+00:00 yes yes no https://www.typsy.com/lessons/team-playing-and-learning-for-creative-thinking https://images.typsy.com/images/content/46605 Team playing and learning for creative thinking In hospitality, teamwork is absolutely essential. Every person in the team plays their part, and it's incredibly obvious to everyone - including guests - when the staff aren't working together well. Team playing is really important to good morale, but it also has a huge impact on effective proble... https://www.typsy.com/player?id=46605 288 2021-04-14T04:06:42+00:00 yes yes no https://www.typsy.com/lessons/an-idea-to-creatively-solving-problems https://images.typsy.com/images/content/46606 An idea to creatively solving problems Problem solving is rarely easy, but there are strategies you can use to make it more straightforward! In this lesson, Ioannis Pantelidis explains the four-step process you can apply to problem solving to give you a good place to start when facing a new problem. What you'll learn The IDEA process ... https://www.typsy.com/player?id=46606 287 2021-04-14T04:08:10+00:00 yes yes no https://www.typsy.com/lessons/using-creativity-to-bounce-back-from-failure https://images.typsy.com/images/content/46607 Using creativity to bounce back from failure Failure doesn't feel good for anyone, but it is an absolutely essential part of the creative process. Without failure, we couldn't learn or grow - and without learning, there is no creativity. When we realize this, and truly embrace failure, we can start to see failure as a positive, nurturing cr... https://www.typsy.com/player?id=46607 301 2021-04-14T04:09:47+00:00 yes yes no https://www.typsy.com/lessons/maintaining-your-creative-hospitality-engine https://images.typsy.com/images/content/46608 Maintaining your creative hospitality engine Most of us are familiar with the feeling of being 'creatively blocked'. You're staring at a blank page, waiting for inspiration to strike, but it just won't. Maintaining creativity is hard for everyone sometimes! But luckily, there are techniques you can use to help you maintain your creativity t... https://www.typsy.com/player?id=46608 333 2021-04-14T04:11:17+00:00 yes yes no https://www.typsy.com/lessons/conclusion-problem-solving-and-creative-thinking https://images.typsy.com/images/content/46609 Conclusion - Problem solving and creative thinking Congrats! You've finished the Problem solving and creative thinking course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at hospitality leaders, or aspiring leaders, who are interested in individual and team professional development.... https://www.typsy.com/player?id=46609 79 2021-04-14T04:13:11+00:00 yes yes no https://www.typsy.com/lessons/welcome-porter-fundamentals https://images.typsy.com/images/content/46617 Welcome - Porter fundamentals Welcome to Porter Fundamentals! In this online course, you'll learn the fundamentals of preparing for guest arrivals, escorting guests, guest departures, and the other services a porter provides. Ready to begin? https://www.typsy.com/player?id=46617 77 2021-04-21T14:03:57+00:00 yes yes no https://www.typsy.com/lessons/the-role-of-the-hotel-porter https://images.typsy.com/images/content/46618 The role of the hotel porter Discover the essential role of a hotel porter in this comprehensive fundamental course. Learn how to provide exceptional service, assist guests with their luggage, and elevate their overall experience. Enroll now for expert training! https://www.typsy.com/player?id=46618 184 2021-04-21T14:05:12+00:00 yes yes no https://www.typsy.com/lessons/hotel-porter-presentation-standards https://images.typsy.com/images/content/46619 Hotel porter presentation standards A hotel porter is the ambassador for the lobby. How you present yourself in both preparation and personality will give your guest an impression of what to expect from the hotel. In this lesson, Feras Ahmad takes you through the personality and presentation standards of the porter. What you'll lea... https://www.typsy.com/player?id=46619 143 2021-04-21T14:06:46+00:00 yes yes no https://www.typsy.com/lessons/the-role-of-communication https://images.typsy.com/images/content/46620 The role of communication In hotel operations, there are two relationships of communication for a hotel porter. Firstly, the relationship you have with your team; and secondly, the relationship you have with your guest. In this lesson, Feras will explain the different types of communication relationships you will have as ... https://www.typsy.com/player?id=46620 202 2021-04-21T14:08:11+00:00 yes yes no https://www.typsy.com/lessons/preparing-for-guest-arrivals https://images.typsy.com/images/content/46621 Preparing for guest arrivals Greeting guests on arrival is one of the porter’s main responsibilities. In this lesson, Feras Ahmad will demonstrate the steps to prepare for guest arrivals so you and the hotel are ready. What you’ll learn in the Preparing for guest arrivals lesson How to prepare the lobby for guest arrivals Ho... https://www.typsy.com/player?id=46621 179 2021-04-21T14:09:34+00:00 yes yes no https://www.typsy.com/lessons/welcoming-and-escorting-guests https://images.typsy.com/images/content/46622 Welcoming and escorting guests When guests arrive, the porter will greet them face to face; the welcome is warm and friendly and may include the guests name or title. You'll offer assistance and check and collect the luggage from the guest, making sure to tag each piece with their name before directing the guests to the hotel ... https://www.typsy.com/player?id=46622 218 2021-04-21T14:11:05+00:00 yes yes no https://www.typsy.com/lessons/guest-departures-for-porters https://images.typsy.com/images/content/46623 Guest departures for porters When a guest is ready to check out of their room, a porter may help the guests with their luggage. This could mean taking the luggage to the reception area or the in-house storage room. In this lesson, Feras Ahmad shares how to move luggage and how to operate in house storage for departing guests... https://www.typsy.com/player?id=46623 152 2021-04-21T14:12:33+00:00 yes yes no https://www.typsy.com/lessons/porter-services https://images.typsy.com/images/content/46624 Porter services As part of the concierge team, you'll need lots of local knowledge so you can be helpful to your guests - everything assisting with recommendations for local restaurants and tourist attractions, to and medical necessities, to jewelers and personal shoppers. In this lesson, Feras provides an overv... https://www.typsy.com/player?id=46624 245 2021-04-21T14:13:53+00:00 yes yes no https://www.typsy.com/lessons/teamwork-and-complaint-handling-for-porters https://images.typsy.com/images/content/46625 Teamwork and complaint handling for porters Teamwork in a hotel is not just working with your direct team - there are also the other departments that are part of a bigger team who come together to achieve a common goal. In this lesson, Feras Ahmad expands on how we look at teams, from how teamwork is necessary to solve problems to how they... https://www.typsy.com/player?id=46625 325 2021-04-21T14:15:31+00:00 yes yes no https://www.typsy.com/lessons/conclusion-porter-fundamentals https://images.typsy.com/images/content/46626 Conclusion - Porter fundamentals Congrats! You've finished the Porter fundamentals online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46626 55 2021-04-21T14:17:13+00:00 yes yes no https://www.typsy.com/lessons/welcome-fine-dining-service https://images.typsy.com/images/content/46643 Welcome - Fine dining service Welcome to Fine dining service! In this course, you'll learn what's involved in fine dining service, and the skills you'll need to succeed in a fine dining front of house role. Ready to begin? This course is aimed at hospitality newcomers, or front of house staff who are interested in expanding t... https://www.typsy.com/player?id=46643 99 2021-05-12T07:09:22+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-fine-dining https://images.typsy.com/images/content/46644 Introduction to fine dining You've probably heard of fine dining before, or even enjoyed a few fine dining experiences yourself. But do you know what fine dining actually means? What makes it such a prized and exceptional service? In this lesson with Julien Gardin, you'll begin to explore the unique world of fine dining. WH... https://www.typsy.com/player?id=46644 256 2021-05-12T07:10:27+00:00 yes yes no https://www.typsy.com/lessons/fine-dining-presentation-and-communication-standards https://images.typsy.com/images/content/46645 Fine dining presentation and communication standards As a front of house team member, you play a direct role in creating and shaping a guest's fine dining experience - and a big part of that is how you present yourself! In this lesson, Julien Gardin will guide you through best practices for presentation and communication to help you meet service ex... https://www.typsy.com/player?id=46645 291 2021-05-12T07:11:40+00:00 yes yes no https://www.typsy.com/lessons/the-fine-dining-team https://images.typsy.com/images/content/46646 The fine dining team Fine dining service is like a finely tuned machine. Every member of the team plays their own unique (but equally important) role in ensuring that service runs smoothly. In this lesson, you'll discover the variety of duties within the fine dining team, and how you can make the most of those team d... https://www.typsy.com/player?id=46646 259 2021-05-12T07:13:11+00:00 yes yes no https://www.typsy.com/lessons/the-fine-dining-experience https://images.typsy.com/images/content/46647 The fine dining experience Fine dining distinguishes itself from other types of dining because of the extraordinary experience it can offer. But what exactly does this experience involve? As a front of house team member, what practical techniques can you use to make sure guests get to the full fine dining experience? In th... https://www.typsy.com/player?id=46647 358 2021-05-12T07:14:37+00:00 yes yes no https://www.typsy.com/lessons/challenges-and-benefits-of-fine-dining https://images.typsy.com/images/content/46648 Challenges and benefits of fine dining The world of fine dining is beautiful and full of opportunity, but it can also be uniquely challenging. The key to navigating this rollercoaster is to be prepared! So in this lesson, Julien Gardin will explain the unexpected highs and lows of fine dining service. WHAT YOU'LL LEARN Challenges you ... https://www.typsy.com/player?id=46648 315 2021-05-12T07:16:17+00:00 yes yes no https://www.typsy.com/lessons/attention-to-detail-in-fine-dining-service https://images.typsy.com/images/content/46649 Attention to detail in fine dining service Attention to detail is one of most important skills you can learn in hospitality, but it's especially crucial for fine dining venues. It really is the little things that count! In this lesson, Julien Gardin will explain how you can develop a finely-tuned radar for detail during fine dining servic... https://www.typsy.com/player?id=46649 273 2021-05-12T07:17:47+00:00 yes yes no https://www.typsy.com/lessons/fine-dining-perfection-and-innovation https://images.typsy.com/images/content/46650 Fine dining perfection and innovation Fine dining sometimes has a reputation for being traditional. This is actually a huge misconception! The best fine dining venues in the world are constantly innovating and pushing boundaries to achieve a new kind of perfection. In this lesson, Julien Gardin will help you discover how you can brin... https://www.typsy.com/player?id=46650 247 2021-05-12T07:19:19+00:00 yes yes no https://www.typsy.com/lessons/fine-dining-table-layout https://images.typsy.com/images/content/46651 Fine dining table layout The actual dining experience is, of course, a key part of what makes fine dining so extraordinary - and table layout is a huge part of that. Your guests will expect a certain standard for the environment around them, and that includes a beautifully set table to start their journey with you. In th... https://www.typsy.com/player?id=46651 157 2021-05-12T07:20:39+00:00 yes yes no https://www.typsy.com/lessons/fine-dining-table-practices https://images.typsy.com/images/content/46652 Fine dining table practices The table's set, the glasses are gleaming, and your guests have arrived - now it's time to get service under way! Remember, the fine dining experience doesn't end until your guests have completely left your venue. So in this lesson, Julien Gardin will explain how to deliver an amazing guest exper... https://www.typsy.com/player?id=46652 269 2021-05-12T07:21:49+00:00 yes yes no https://www.typsy.com/lessons/conclusion-fine-dining-service https://images.typsy.com/images/content/46653 Conclusion - Fine dining service Congrats! You've finished the Fine dining service course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at hospitality newcomers, or front of house staff who are interested in expanding their service skills into fine dining.... https://www.typsy.com/player?id=46653 66 2021-05-12T07:23:14+00:00 yes yes no https://www.typsy.com/lessons/welcome-fundamentals-of-hotel-revenue-management https://images.typsy.com/images/content/46657 Welcome - Fundamentals of hotel revenue management Welcome to Fundamentals of hotel revenue management! In this course, you'll get fundamental theory and practical strategies for how to interpret, convey, and apply revenue data to make the most out of your revenue management systems. Ready to begin? This course is aimed at revenue team members an... https://www.typsy.com/player?id=46657 91 2021-05-19T05:21:50+00:00 yes yes no https://www.typsy.com/lessons/the-fundamentals-of-revenue-generation https://images.typsy.com/images/content/46658 The fundamentals of revenue generation Have you ever sat in a meeting wondering what everyone was talking about? This happens to everyone at least once - especially when you're first starting out, and especially in a field with as much jargon as revenue management! So in this lesson, Fabian Bartnick gives you some basics to get you st... https://www.typsy.com/player?id=46658 291 2021-05-19T05:22:57+00:00 yes yes no https://www.typsy.com/lessons/the-revenue-manager https://images.typsy.com/images/content/46659 The revenue manager What does it take to be a great revenue manager? Click here to learn all the hard and soft skills required to be a successful revenue manager. https://www.typsy.com/player?id=46659 298 2021-05-19T05:24:18+00:00 yes yes no https://www.typsy.com/lessons/understanding-data-for-revenue-management https://images.typsy.com/images/content/46660 Understanding data for revenue management In the world of revenue management, information is king. Data rules every decision you make for your business - so you need to make sure you understand what exactly it's telling you! In this lesson, you'll discover what data really means for revenue management. What you'll learn How to define and... https://www.typsy.com/player?id=46660 371 2021-05-19T05:25:34+00:00 yes yes no https://www.typsy.com/lessons/principles-of-forecasting https://images.typsy.com/images/content/46661 Principles of forecasting One of the great things about revenue data is that it can actually help you identify patterns, and then make business decisions that boost your bottom line! So in this lesson, Fabian Bartnick will explain how you can use data to make predictions that inform good revenue strategy. What you'll lear... https://www.typsy.com/player?id=46661 292 2021-05-19T05:26:50+00:00 yes yes no https://www.typsy.com/lessons/distribution-landscape-of-revenue-management https://images.typsy.com/images/content/46662 Distribution landscape of revenue management If you've spent any time interacting with guests, you already know that sometimes you need a range of strategies to satisfy different guests. It's no different when you're looking at targeting guests to help maximize your revenue! This is where distribution channels come in. In this lesson, you'l... https://www.typsy.com/player?id=46662 355 2021-05-19T05:28:18+00:00 yes yes no https://www.typsy.com/lessons/business-intelligence https://images.typsy.com/images/content/46663 Business intelligence Intelligence. Analytics. Data infrastructure. These are words you've probably heard before, but do you really know what they mean in the context of revenue management? It's less complicated than it sounds - and much more helpful than you might realize. In this lesson, Fabian Bartnick will lead yo... https://www.typsy.com/player?id=46663 328 2021-05-19T05:31:08+00:00 yes yes no https://www.typsy.com/lessons/pricing-in-the-real-world https://images.typsy.com/images/content/46664 Pricing in the real world As customers, we make decisions based on price all the time. Pricing plays a huge part in how you engage, acquire, and retain customers - and, of course, how you optimize your revenue. In this lesson, you'll discover strategies for pricing in the real world. What you'll learn The real-world funda... https://www.typsy.com/player?id=46664 333 2021-05-19T05:32:23+00:00 yes yes no https://www.typsy.com/lessons/revenue-management-storytelling https://images.typsy.com/images/content/46665 Revenue management storytelling We tend to think of language and stories as completely different and separate from math and numbers. But the truth is: being able to turn your numbers into a story is the only way you can make a plan and communicate that plan to your team! Confused? Don't worry. In this lesson, Fabian Bartnick ex... https://www.typsy.com/player?id=46665 317 2021-05-19T05:33:44+00:00 yes yes no https://www.typsy.com/lessons/netflixing-your-revenue-meetings https://images.typsy.com/images/content/46666 Netflixing your revenue meetings In our modern world, revenue, intelligence and technology go hand-in-hand. Revenue management is a cutting edge field led by forward thinkers - but for some reason, many of us still use traditional methods to hold revenue meetings. Modernizing your meetings means stripping back to basics, and rea... https://www.typsy.com/player?id=46666 306 2021-05-19T05:35:09+00:00 yes yes no https://www.typsy.com/lessons/conclusion-fundamentals-of-hotel-revenue-management https://images.typsy.com/images/content/46667 Conclusion - Fundamentals of hotel revenue management Congrats! You've finished the Fundamentals of hotel revenue management course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at revenue team members and managers looking to develop their professional and personal skills in the field of hospital... https://www.typsy.com/player?id=46667 80 2021-05-19T05:36:28+00:00 yes yes no https://www.typsy.com/lessons/welcome-principles-of-haccp https://images.typsy.com/images/content/46674 Welcome - Principles of HACCP Welcome to Principles of HACCP! In this online course, you'll learn all about Hazard Analysis and Critical Control Points - the internationally recognized method for identifying and controlling food safety in your venue. Ready to begin? https://www.typsy.com/player?id=46674 162 2021-05-20T08:05:54+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-haccp https://images.typsy.com/images/content/46675 Introduction to HACCP HACCP is the internationally recognized standard for food safety processes - but it has a very unusual history! In this lesson, Mariam Yacout will introduce you to the idea behind HACCP and how you can get started making HACCP work for you. What you'll learn in the Introduction to HACCP lesson Wh... https://www.typsy.com/player?id=46675 299 2021-05-20T08:07:56+00:00 yes yes no https://www.typsy.com/lessons/the-7-principles-of-haccp https://images.typsy.com/images/content/46676 The 7-principles of HACCP Click here to learn the 7 princples of HACCP to ensure your team members meet and recognise all the essential food safety regulations. https://www.typsy.com/player?id=46676 219 2021-05-20T08:09:33+00:00 yes yes no https://www.typsy.com/lessons/how-to-do-a-hazard-analysis-haccp-principle-1 https://images.typsy.com/images/content/46677 How to do a hazard analysis - HACCP Principle 1 You probably have at least a basic idea of food safety - like that certain foods need to be stored at a certain temperature. But how easy is it to identify every potential hazard when it comes to food safety? In this lesson, you'll discover how HACCP can help you keep your venue protected from a ... https://www.typsy.com/player?id=46677 287 2021-05-20T08:11:30+00:00 yes yes no https://www.typsy.com/lessons/identify-critical-control-points-haccp-principle-2 https://images.typsy.com/images/content/46678 Identify critical control points - HACCP Principle 2 We know what you’re thinking: what the heck are critical control points? It’s actually much simpler than it sounds, and they can be a real life-saver (literally!). Think of them as your last line of defence in food hazard management. In this lesson, Mariam Yacout will explain everything you need ... https://www.typsy.com/player?id=46678 208 2021-05-20T08:12:51+00:00 yes yes no https://www.typsy.com/lessons/establish-critical-limits-haccp-principle-3 https://images.typsy.com/images/content/46679 Establish critical limits - HACCP Principle 3 Being able to repeat something is all about consistency and having clear parameters to work towards. In this lesson, Mariam Yacout will explain how you can establish critical limits in your workplace to help you draw the line between safe practices and hazards. Not sure of the official regulation... https://www.typsy.com/player?id=46679 219 2021-05-20T08:14:01+00:00 yes yes no https://www.typsy.com/lessons/monitor-critical-control-points-haccp-principle-4 https://images.typsy.com/images/content/46680 Monitor critical control points - HACCP Principle 4 Monitoring is an essential part of the HACCP process - it's the only way you can be sure that your regulations are being followed consistently and effectively. In this lesson, you'll discover how to monitor critical control points to manage food safety. What you'll learn in Monitor critical contr... https://www.typsy.com/player?id=46680 219 2021-05-20T08:15:15+00:00 yes yes no https://www.typsy.com/lessons/establish-corrective-actions-haccp-principle-5 https://images.typsy.com/images/content/46681 Establish corrective actions - HACCP Principle 5 So you've identified a hazard - something has exceeded a critical limit, or hasn't been managed effectively. Now, it's time to correct the hazard! In this lesson, Mariam Yacout will walk you through how to do that and what happens next. What you'll learn in the Establish corrective actions - HACC... https://www.typsy.com/player?id=46681 257 2021-05-20T08:16:45+00:00 yes yes no https://www.typsy.com/lessons/establish-verification-procedures-haccp-principle-6 https://images.typsy.com/images/content/46682 Establish verification procedures - HACCP Principle 6 'Establish verification procedures' sounds like a fancy official term, but all it really means is developing a way to double check things. HACCP protocols give you a way to standardize the way you double check that your critical control points are being managed in a consistent, effective way. In ... https://www.typsy.com/player?id=46682 186 2021-05-20T08:18:08+00:00 yes yes no https://www.typsy.com/lessons/establish-record-keeping-procedures-haccp-principle-7 https://images.typsy.com/images/content/46683 Establish record keeping procedures - HACCP Principle 7 If something goes wrong, you need to know what happened, when, and who was involved. That's the only way to make sure it doesn't happen again! In this lesson, Mariam Yacout explains why record keeping procedures are so essential when you're developing your workplace HACCP program. What you'll lea... https://www.typsy.com/player?id=46683 229 2021-05-20T08:19:22+00:00 yes yes no https://www.typsy.com/lessons/conclusion-principles-of-haccp https://images.typsy.com/images/content/46684 Conclusion - Principles of HACCP Congrats! You've finished the Principles of HACCP course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46684 63 2021-05-20T08:20:35+00:00 yes yes no https://www.typsy.com/lessons/welcome-cash-flow-management https://images.typsy.com/images/content/46694 Welcome - Cash flow management Welcome to Cash flow management! In this online course, you'll discover how to keep a spotlight on your business' cash flow to help optimize financial performance. Ready to begin? https://www.typsy.com/player?id=46694 107 2021-06-02T05:47:40+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-cash-flow-management https://images.typsy.com/images/content/46695 Introduction to cash flow management First things first - what does cash flow management actually mean? And why is it such an important part of ensuring long-term success for your business? In this lesson with Olga Sommer, you'll get an introduction to the essentials of cash flow management. What you'll learn in the Introduction to ... https://www.typsy.com/player?id=46695 270 2021-06-02T06:19:50+00:00 yes yes no https://www.typsy.com/lessons/managing-receivables-and-payables https://images.typsy.com/images/content/46696 Managing receivables and payables Receivables and payables are the two fundamental aspects to cash flow management. If you're not in control of money coming in and money going out, you can't stay in control of your business' finances! In this lesson, Olga Sommer will help you discover the best ways to manage receivables and payab... https://www.typsy.com/player?id=46696 273 2021-06-02T06:21:18+00:00 yes yes no https://www.typsy.com/lessons/liquidity-and-profitability https://images.typsy.com/images/content/46697 Liquidity and profitability Liquidity and profitability - you’re probably familiar with these concepts, but do you really understand the short- and long-term roles they play in supporting your business? In this lesson, Olga Sommer walks you through the details you need to know about managing liquidity, profitability, and ho... https://www.typsy.com/player?id=46697 283 2021-06-02T06:22:44+00:00 yes yes no https://www.typsy.com/lessons/financial-reporting https://images.typsy.com/images/content/46698 Financial reporting Are you making the most of your financial reporting? Financial reports are like a window into your business - if you know where to look, you can use them to help you form effective proactive and reactive financial strategies and optimize your business cash flow! In this lesson, Olga Sommer will h... https://www.typsy.com/player?id=46698 288 2021-06-02T06:24:22+00:00 yes yes no https://www.typsy.com/lessons/developing-budgets-for-business https://images.typsy.com/images/content/46699 Developing budgets for business What does it take to develop clear financial targets for your business? To ensure you've got a solid handle on your incomings and outgoings? To be able to plan for the future, and manage crises? That's right - your budget! In this lesson, Olga Sommer explains how you can tackle all this and more ... https://www.typsy.com/player?id=46699 262 2021-06-02T06:26:54+00:00 yes yes no https://www.typsy.com/lessons/forecasting-sales-and-expenses https://images.typsy.com/images/content/46700 Forecasting sales and expenses Forecasting can be tricky business - there are a lot of factors to consider, and of course no forecast can be foolproof. But there are ways you can optimize your forecasting to help you make informed decisions for your business. In this lesson, Olga Sommer explains how. What you'll learn in the F... https://www.typsy.com/player?id=46700 280 2021-06-02T06:28:23+00:00 yes yes no https://www.typsy.com/lessons/calculating-break-even-point https://images.typsy.com/images/content/46701 Calculating break-even point Your business’ break-even point is one of the most essential calculations you need to ensure your finances stay healthy. In this lesson, Olga Sommer explains how you can calculate your break-even point. What you'll learn in the Calculating break-even point lesson What ‘break-even point’ means How... https://www.typsy.com/player?id=46701 319 2021-06-02T06:30:16+00:00 yes yes no https://www.typsy.com/lessons/managing-cash-flow-in-challenging-times https://images.typsy.com/images/content/46702 Managing cash flow in challenging times Business can be a bit of a rollercoaster - the key is knowing how to hang on! That means having proactive strategies in place to help guide you through challenging times. In this lesson, Olga Sommer walks you through some best-practice strategies for managing cash flow in challenging times. What ... https://www.typsy.com/player?id=46702 293 2021-06-02T06:32:04+00:00 yes yes no https://www.typsy.com/lessons/conclusion-cash-flow-management https://images.typsy.com/images/content/46703 Conclusion - Cash flow management Congrats! You've finished the Cash flow management course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46703 79 2021-06-02T06:34:36+00:00 yes yes no https://www.typsy.com/lessons/welcome-active-shooter-preparedness https://images.typsy.com/images/content/46707 Welcome - Active shooter preparedness WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. Welcome to Active shooter preparedn... https://www.typsy.com/player?id=46707 178 2021-06-10T05:59:21+00:00 yes yes no https://www.typsy.com/lessons/conclusion-active-shooter-preparedness https://images.typsy.com/images/content/46710 Conclusion - Active shooter preparedness WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. Congratulations! You've finished th... https://www.typsy.com/player?id=46710 87 2021-06-16T07:27:21+00:00 yes yes no https://www.typsy.com/lessons/law-enforcement-responses https://images.typsy.com/images/content/46711 Law enforcement responses WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. Have you ever wondered what police ... https://www.typsy.com/player?id=46711 260 2021-06-16T07:26:21+00:00 yes yes no https://www.typsy.com/lessons/reporting-procedures-after-a-violent-attack https://images.typsy.com/images/content/46712 Reporting procedures after a violent attack WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. So, you've made the decision to run... https://www.typsy.com/player?id=46712 235 2021-06-16T07:25:21+00:00 yes yes no https://www.typsy.com/lessons/active-shooter-hide-response https://images.typsy.com/images/content/46713 Active shooter hide response WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. Do you have a plan for the unthinka... https://www.typsy.com/player?id=46713 258 2021-06-16T07:23:21+00:00 yes yes no https://www.typsy.com/lessons/active-shooter-run-response https://images.typsy.com/images/content/46714 Active shooter run response WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. Do you have a plan for the unthinka... https://www.typsy.com/player?id=46714 259 2021-06-16T07:22:21+00:00 yes yes no https://www.typsy.com/lessons/active-shooter-fight-response https://images.typsy.com/images/content/46715 Active shooter fight response WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. Do you have a plan for the unthinka... https://www.typsy.com/player?id=46715 289 2021-06-16T07:24:21+00:00 yes yes no https://www.typsy.com/lessons/pathway-to-violence https://images.typsy.com/images/content/46716 Pathway to violence WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. What do individuals do before they ... https://www.typsy.com/player?id=46716 302 2021-06-16T07:20:21+00:00 yes yes no https://www.typsy.com/lessons/a-violent-extremists-mindset https://images.typsy.com/images/content/46717 A violent extremist's mindset WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. Ever heard someone say "they just s... https://www.typsy.com/player?id=46717 330 2021-06-16T07:19:21+00:00 yes yes no https://www.typsy.com/lessons/violent-extremism-planning-stages https://images.typsy.com/images/content/46718 Violent extremism planning stages WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. Every violent crime has what we cal... https://www.typsy.com/player?id=46718 311 2021-06-16T07:18:21+00:00 yes yes no https://www.typsy.com/lessons/violent-extremism-trends https://images.typsy.com/images/content/46719 Violent extremism trends WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. Think about a time you, and perhaps... https://www.typsy.com/player?id=46719 282 2021-06-16T07:17:21+00:00 yes yes no https://www.typsy.com/lessons/deterrence-and-detection-of-an-active-shooter https://images.typsy.com/images/content/46720 Deterrence and detection of an active shooter WARNING: THIS LESSON CONTAINS REFERENCES SOME VIEWERS MAY FIND DISTRESSING. These include references to terrorism, violence, weapons, and suicide. If you need support at any time, please contact a colleague, manager, or find a phone or online helpline near you. Have you ever got a strange first i... https://www.typsy.com/player?id=46720 279 2021-06-16T07:21:21+00:00 yes yes no https://www.typsy.com/lessons/welcome-hotel-finance-for-non-finance-managers https://images.typsy.com/images/content/46749 Welcome - Hotel finance for non-finance managers Welcome to Hotel finance for non-finance managers! In this course, you'll learn how to analyze your financial documents and turn numbers into action. Ready to begin? This course is aimed at non-finance managers looking to develop their professional and personal skills in the field of hospitality ... https://www.typsy.com/player?id=46749 100 2021-06-30T07:53:05+00:00 yes yes no https://www.typsy.com/lessons/introducing-hotel-finance https://images.typsy.com/images/content/46750 Introducing hotel finance In every hotel, you have a variety of profit centers or departments that bring in their own income and contribute to the hotel’s overall profit or loss. Each department is a bit like an independent business. So, in this lesson, Al Amin gives you some basics to help you understand if each departme... https://www.typsy.com/player?id=46750 327 2021-06-30T07:52:02+00:00 yes yes no https://www.typsy.com/lessons/driving-revenue https://images.typsy.com/images/content/46751 Driving revenue On average 60%-75% of total hotel revenue comes from Rooms Division and it can contribute up to 90% of a hotel's gross operating profit or GOP. But this doesn't mean taking your foot off the pedal for other departments! Every single profit center contributes to your hotel's overall success. In th... https://www.typsy.com/player?id=46751 302 2021-06-30T07:51:07+00:00 yes yes no https://www.typsy.com/lessons/managing-costs https://images.typsy.com/images/content/46752 Managing costs So you want to improve profitability! Your first thought might be to try bringing in more revenue, but did you know that cutting costs is one of the simplest ways to improve your bottom line? In this lesson, you'll discover two key pillars of increasing profitability: cost of sales, and controlla... https://www.typsy.com/player?id=46752 325 2021-06-30T07:50:09+00:00 yes yes no https://www.typsy.com/lessons/managing-labor https://images.typsy.com/images/content/46753 Managing labor Did you know that labor cost is the largest single cost item that most hospitality businesses will incur? In this lesson, Al Amin will explain how you can calculate labor costs percentage and productivity, and how to interpret your labor data. What you'll learn in the Managing labor lesson Two in... https://www.typsy.com/player?id=46753 337 2021-06-30T07:48:54+00:00 yes yes no https://www.typsy.com/lessons/driving-profit-with-key-performance-indicators https://images.typsy.com/images/content/46754 Driving profit with key performance indicators Understanding key performance indicators, or KPIs, are essentials in business. They give you a measurable and reportable way to tell whether your department is meeting expectations, or if you could be more efficient! In this lesson, you'll discover how to use statistics to develop key performance... https://www.typsy.com/player?id=46754 354 2021-06-30T07:46:34+00:00 yes yes no https://www.typsy.com/lessons/developing-a-financial-action-plan https://images.typsy.com/images/content/46755 Developing a financial action plan You can have the most impressive range of statistics and key performance indicators, but what’s the point unless you actually use them to make improvements? In this lesson, Al Amin will introduce how you can set department goals that work for the overall business. What you'll learn in the Develop... https://www.typsy.com/player?id=46755 314 2021-06-30T07:41:30+00:00 yes yes no https://www.typsy.com/lessons/conclusion-hotel-finance-for-non-finance-managers https://images.typsy.com/images/content/46756 Conclusion - Hotel finance for non-finance managers Congrats! You've finished the Hotel finance for non-finance managers course. Ready to test your skills? Complete the quiz and earn your certificate today. This course is aimed at non-finance managers looking to develop their professional and personal skills in the field of hospitality finance.... https://www.typsy.com/player?id=46756 108 2021-06-30T07:29:46+00:00 yes yes no https://www.typsy.com/lessons/welcome-managing-team-performance https://images.typsy.com/images/content/46771 Welcome - Managing team performance Welcome to Managing team performance! In this online course, you'll discover some insider best-practices for managing team performance in a hospitality workplace. Ready to begin? https://www.typsy.com/player?id=46771 84 2021-07-06T01:30:13+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-managing-team-performance https://images.typsy.com/images/content/46772 The importance of managing team performance Managing your team performance and dynamics isn’t just about resolving surface-level challenges and providing feedback. It’s a constantly evolving process that begins with onboarding and never ends. In this lesson, Mai Kappenberger explores key considerations for developing a productive approach ... https://www.typsy.com/player?id=46772 222 2021-07-06T01:39:15+00:00 yes yes no https://www.typsy.com/lessons/preparing-strategic-goals https://images.typsy.com/images/content/46773 Preparing strategic goals Setting and communicating goals is a key leadership skill - but goals are about so much more than ticking a box or delivering on a metric. They are an essential tool for managing and motivating your team. In this lesson, Mai Kappenberger demonstrates effective techniques for setting goals that bo... https://www.typsy.com/player?id=46773 274 2021-07-06T01:40:44+00:00 yes yes no https://www.typsy.com/lessons/team-communication-strategy https://images.typsy.com/images/content/46774 Team communication strategy We don’t need to tell you how crucial good communication is for teamwork. But what does good communication actually look like? And how can you strategize to ensure your communication is beneficial and adaptable, no matter the challenges of the moment? In this lesson, Mai Kappenberger offers techn... https://www.typsy.com/player?id=46774 229 2021-07-06T01:42:10+00:00 yes yes no https://www.typsy.com/lessons/purpose-driven-leadership https://images.typsy.com/images/content/46775 Purpose-driven leadership Motivation is a tricky thing to find, even at the best of times. Encouraging team performance is deeply entrenched in motivating your team - but what's the best way to do that? How do you lead to motivate and inspire? In this lesson, Mai Kappenberger takes an in-depth look at this question, and g... https://www.typsy.com/player?id=46775 254 2021-07-06T01:43:16+00:00 yes yes no https://www.typsy.com/lessons/distributed-leadership https://images.typsy.com/images/content/46776 Distributed leadership Delegation is one of the most challenging aspects of managing a team. After all, as a leader you want to take ownership of your goals, especially if you find yourself under pressure to meet certain targets or expectations. That said, the most effective leaders understand that everyone in their te... https://www.typsy.com/player?id=46776 296 2021-07-06T01:44:42+00:00 yes yes no https://www.typsy.com/lessons/onboarding-and-e-learning-for-team-performance https://images.typsy.com/images/content/46777 Onboarding and e-learning for team performance -... https://www.typsy.com/player?id=46777 297 2021-07-06T01:45:56+00:00 yes yes no https://www.typsy.com/lessons/establishing-a-coaching-culture https://images.typsy.com/images/content/46778 Establishing a coaching culture Leadership is about so much more than management. It’s about setting a tone for your team that brings out the best in everyone - and coaching is an incredibly effective way to achieve that. So in this lesson, Mai Kappenberger will help you discover how to implement coaching as an integral part of... https://www.typsy.com/player?id=46778 299 2021-07-06T01:51:57+00:00 yes yes no https://www.typsy.com/lessons/implementing-a-performance-review-structure https://images.typsy.com/images/content/46779 Implementing a performance review structure -... https://www.typsy.com/player?id=46779 284 2021-07-06T01:53:37+00:00 yes yes no https://www.typsy.com/lessons/the-power-of-consistency https://images.typsy.com/images/content/46780 The power of consistency -... https://www.typsy.com/player?id=46780 296 2021-07-06T01:54:40+00:00 yes yes no https://www.typsy.com/lessons/conclusion-managing-team-performance https://images.typsy.com/images/content/46781 Conclusion - Managing team performance Congrats! You've finished the Managing team performance online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46781 98 2021-07-06T01:55:48+00:00 yes yes no https://www.typsy.com/lessons/championing-women-in-hospitality https://images.typsy.com/images/content/46799 Championing women in hospitality Amaka Amatokwu-Ndekwu is an award-winning hospitality professional, based in the United States. As the Founder and President of The Women in Hospitality Nigeria (WIHN), she has a proven history of tenacity and drive for leadership in the industry, and a passion for establishing a paradigm shift i... https://www.typsy.com/player?id=46799 356 2021-07-14T08:23:24+00:00 yes yes no https://www.typsy.com/lessons/welcome-rum-fundamentals https://images.typsy.com/images/content/46818 Welcome - Rum fundamentals Welcome to Rum Fundamentals! In this online course, you'll learn the fundamentals of where rum comes from, and its place in the bartender's repertoire. Ready to begin? https://www.typsy.com/player?id=46818 69 2021-07-27T00:56:30+00:00 yes yes no https://www.typsy.com/lessons/fun-facts-about-the-history-of-rum https://images.typsy.com/images/content/46819 Fun facts about the history of rum Rum has an incredibly interesting history, spanning over centuries and continents. In this lesson, you'll take the journey from fermented sugar in Ancient Rome all the way to the distilled, flavorful spirit we know as 'rum' today. Join Ian Burrell to learn fun facts about where rum comes from. Wh... https://www.typsy.com/player?id=46819 239 2021-07-27T00:57:49+00:00 yes yes no https://www.typsy.com/lessons/how-rum-is-made https://images.typsy.com/images/content/46820 How rum is made The method for making all different types of spirits can be quite complicated, and rum is no exception. But when you follow the process just right, you get the delicious and complex beverage we know and love. In this lesson, Ian Burrell explains rum's journey from sugarcane to the bottle in your ... https://www.typsy.com/player?id=46820 289 2021-07-27T00:59:11+00:00 yes yes no https://www.typsy.com/lessons/common-misconceptions-about-rum https://images.typsy.com/images/content/46821 Common misconceptions about rum Rum is among the best-selling spirits in the world - and for good reason. But how much do you really know about this popular drink? In this lesson, Ian Burrell separates fact from fiction to bust open some common myths about rum. What you'll learn in the Common misconceptions about rum lesson Why... https://www.typsy.com/player?id=46821 260 2021-07-27T01:00:23+00:00 yes yes no https://www.typsy.com/lessons/what-makes-a-rum-a-rum https://images.typsy.com/images/content/46822 What makes a rum a rum? If you work with rum, you probably recognize it when you see it. But how exactly do we define a rum? Is there an international standard? How does it differ from other spirits? In this lesson, Ian Burrell guides you through how we classify rum. What you'll learn in the What makes a rum a rum lesso... https://www.typsy.com/player?id=46822 185 2021-07-27T01:01:30+00:00 yes yes no https://www.typsy.com/lessons/english-influenced-rums https://images.typsy.com/images/content/46823 English-influenced rums You probably know there are different varieties of rum, with distinct flavor profiles and uses in drinks. But did you know that there are actually three main categories? In this lesson, Ian Burrell explains one of these key types: English-influenced rums. What you'll learn in the English-influenc... https://www.typsy.com/player?id=46823 165 2021-07-27T01:02:44+00:00 yes yes no https://www.typsy.com/lessons/french-influenced-rums https://images.typsy.com/images/content/46824 French-influenced rums You probably know there are different varieties of rum, with distinct flavor profiles and uses in drinks. But did you know that there are actually three main categories? In this lesson, Ian Burrell explains one of these key types: French-influenced rums. What you'll learn in the French-influenced... https://www.typsy.com/player?id=46824 207 2021-07-27T01:04:01+00:00 yes yes no https://www.typsy.com/lessons/spanish-influenced-rums https://images.typsy.com/images/content/46825 Spanish-influenced rums You probably know there are different varieties of rum, with distinct flavor profiles and uses in drinks. But did you know that there are actually three main categories? In this lesson, Ian Burrell explains one of these key types: Spanish-influenced rums. What you'll learn in the Spanish-influenc... https://www.typsy.com/player?id=46825 195 2021-07-27T01:05:19+00:00 yes yes no https://www.typsy.com/lessons/recommending-and-serving-rum https://images.typsy.com/images/content/46826 Recommending and serving rum There's a rum for every flavor palette - so as bar staff, it's your job to know the right ones to recommend. In this lesson, Ian Burrell talks you through some key principles to help you offer patrons a drink they'll truly enjoy. What you'll learn in the Recommending and serving rum lesson Some g... https://www.typsy.com/player?id=46826 245 2021-07-27T01:06:46+00:00 yes yes no https://www.typsy.com/lessons/chatting-about-global-rum-brands https://images.typsy.com/images/content/46827 Chatting about global rum brands Rum's popularity around the world means we've got an incredible selection of brands to choose from. And there's no one better to talk you through six of those top brands than Ian Burrell, global rum ambassador! What you'll learn in the Chatting about global rum brands lesson Six of the top global... https://www.typsy.com/player?id=46827 473 2021-07-27T01:08:05+00:00 yes yes no https://www.typsy.com/lessons/the-future-of-rum https://images.typsy.com/images/content/46828 The future of rum We’ve talked about rum’s history - but what about its future? There are a lot of exciting things happening in the world of rum, and Ian Burrell is here to talk you through what the future holds for the industry. What you’ll learn in the The future of rum lesson How rum is changing The present and... https://www.typsy.com/player?id=46828 177 2021-07-27T01:09:27+00:00 yes yes no https://www.typsy.com/lessons/conclusion-rum-fundamentals https://images.typsy.com/images/content/46829 Conclusion - Rum fundamentals Congrats! You've finished the Rum Fundamentals online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46829 57 2021-07-27T01:17:26+00:00 yes yes no https://www.typsy.com/lessons/welcome-laundry-operations https://images.typsy.com/images/content/46842 Welcome - Laundry operations Welcome to Laundry operations! In this online course, you'll discover what it takes to deliver exceptional laundry services. Ready to begin? https://www.typsy.com/player?id=46842 106 2021-08-10T05:31:29+00:00 yes yes no https://www.typsy.com/lessons/introducing-the-laundry-service https://images.typsy.com/images/content/46843 Introducing the laundry service Laundry services are an integral part of hotel operations. But as a laundry attendant, what are you expected to do on the job? In this lesson, Juliana Kyalo explains the role of laundry services within a larger commercial setting. What you'll learn in the Introducing the laundry service lesson Th... https://www.typsy.com/player?id=46843 329 2021-08-10T05:33:18+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-laundry-operations https://images.typsy.com/images/content/46844 Introduction to laundry operations Walking into a commercial laundry for the first time can be a little overwhelming - there are lots of machines, stations, and processes to get to know! In this lesson, Juliana Kyalo will help you navigate the layout for a laundry room, as well as the processes that keep it running smoothly. What ... https://www.typsy.com/player?id=46844 330 2021-08-10T05:34:42+00:00 yes yes no https://www.typsy.com/lessons/laundry-equipment-and-accessories https://images.typsy.com/images/content/46845 Laundry equipment and accessories A typical commercial laundry will have a wide variety of machines and accessories to help you make sure the job gets done right. In this lesson, Juliana Kyalo walks you through what these different machines do, and how to maintain them. What you'll learn in the Laundry equipment and accessories l... https://www.typsy.com/player?id=46845 314 2021-08-10T05:36:25+00:00 yes yes no https://www.typsy.com/lessons/types-of-cleaning-agents https://images.typsy.com/images/content/46846 Types of cleaning agents In a commercial setting, you'll come across a variety of stained and soiled fabrics. Food, grass, wine - you name it, you'll need to know how to clean it. But not all stains can be fixed the same way! So in this lesson, Juliana Kyalo will show you typical cleaning agents, their main uses, as well... https://www.typsy.com/player?id=46846 283 2021-08-10T05:39:07+00:00 yes yes no https://www.typsy.com/lessons/pre-washing-operations https://images.typsy.com/images/content/46847 Pre-washing operations When you're washing your clothes at home, you might get away with throwing all of the linens into the same batch. Unfortunately, commercial laundry processes are a little more complicated. Linens need to be prepared, sorted, and pre-treated to make sure every piece comes out sparkling clean - and... https://www.typsy.com/player?id=46847 359 2021-08-10T05:40:35+00:00 yes yes no https://www.typsy.com/lessons/washing-and-drying-operations https://images.typsy.com/images/content/46848 Washing and drying operations Now we're on to the main event - washing and drying. But much like the pre-wash, you won't get away with throwing everything into one big batch. In this lesson, Juliana Kyalo explains the correct process for washing, drying, and caring for linens in a commercial laundry. What you'll learn in the ... https://www.typsy.com/player?id=46848 300 2021-08-10T05:41:55+00:00 yes yes no https://www.typsy.com/lessons/post-washing-ironing-operations https://images.typsy.com/images/content/46849 Post-washing ironing operations There's nothing more satisfying than smoothing out creases to get a beautiful, crisp, fresh linen. But not all fabrics take to ironing the same way! In this lesson, Juliana Kyalo walks you through the process for ironing different types of linens in a commercial laundry. What you'll learn in the ... https://www.typsy.com/player?id=46849 257 2021-08-10T05:43:14+00:00 yes yes no https://www.typsy.com/lessons/post-washing-operations https://images.typsy.com/images/content/46850 Post-washing operations Now that you've got a stack of clean, dry, ironed laundry, there's one more thing to do: ensure they're returned to their proper home! Hotel laundries handle bed linens, but also laundry from every other part of the hotel: restaurant napkins, spa towels, guest laundry, the list goes on. So in thi... https://www.typsy.com/player?id=46850 309 2021-08-10T05:44:37+00:00 yes yes no https://www.typsy.com/lessons/dry-cleaning-operations https://images.typsy.com/images/content/46851 Dry cleaning operations Dry cleaning can be a tricky process to get your head around if you're new to commercial laundry operations - after all, most of us have very little exposure to dry cleaning unless you do it professionally. So in this lesson, Juliana Kyalo walks you through the basics of what dry cleaning is, and... https://www.typsy.com/player?id=46851 238 2021-08-10T05:46:42+00:00 yes yes no https://www.typsy.com/lessons/conclusion-laundry-operations https://images.typsy.com/images/content/46852 Conclusion - Laundry operations Congrats! You've finished the Laundry operations course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46852 94 2021-08-10T05:48:42+00:00 yes yes no https://www.typsy.com/lessons/welcome-job-finding-skills-for-hospitality https://images.typsy.com/images/content/46894 Welcome - Job finding skills for hospitality Welcome to Job finding skills for hospitality! In this online course, you'll get the essential, practical information you need to kick-start your career and land the right hospitality job for you. Ready to begin? https://www.typsy.com/player?id=46894 86 2021-08-23T05:57:36+00:00 yes yes no https://www.typsy.com/lessons/introducing-the-hospitality-industry https://images.typsy.com/images/content/46895 Introducing the hospitality industry When you think of hospitality work, your mind probably goes straight to waiting tables, or working at a front desk in a hotel. There's a lot to be gained from working in those types of roles, but they aren't your only option for working in hospitality! The industry is enormously varied - and ther... https://www.typsy.com/player?id=46895 248 2021-08-23T06:00:56+00:00 yes yes no https://www.typsy.com/lessons/the-hospitality-mindset https://images.typsy.com/images/content/46896 The hospitality mindset What does it mean to be hospitable, and how does it fit into our expectations of hospitality professionals? This is a key element of developing a successful, rewarding career in hospitality - and the more you develop the hospitality mindset, the more employable you become. In this lesson, Lauren ... https://www.typsy.com/player?id=46896 226 2021-08-23T06:04:24+00:00 yes yes no https://www.typsy.com/lessons/owning-your-hospitality-journey https://images.typsy.com/images/content/46897 Owning your hospitality journey Job finding is a pretty vulnerable situation, and it's easy to end up feeling like you don't have much control over your career. But the fact is, you have a lot of influence over your own employment journey - and the more you recognize that, the more powerful you become as a job seeker. In this l... https://www.typsy.com/player?id=46897 239 2021-08-23T06:07:50+00:00 yes yes no https://www.typsy.com/lessons/applying-for-a-hospitality-job https://images.typsy.com/images/content/46898 Applying for a hospitality job Now it's time to dig into the finer details! You've discovered a role that suits your passion and goals perfectly, and it's time to start applying. How can you ensure your applications are competitive, memorable, and put you in the best light possible? In this lesson, Lauren Wan helps you explore... https://www.typsy.com/player?id=46898 197 2021-08-23T06:09:45+00:00 yes yes no https://www.typsy.com/lessons/writing-your-resume https://images.typsy.com/images/content/46899 Writing your resume Submitting a strong resume is one of the most important parts of the job finding process, but in hospitality this step often get rushed or overlooked. In reality, your resume is an essential tool at your disposal: an opportunity to highlight your strengths and get your foot in the door. So in thi... https://www.typsy.com/player?id=46899 263 2021-08-23T06:11:07+00:00 yes yes no https://www.typsy.com/lessons/establishing-an-online-presence-for-job-finding https://images.typsy.com/images/content/46900 Establishing an online presence for job finding Your digital presence is a key part of how you represent yourself - so of course employers will be interested in what you post! An online presence can be a really useful way to show who you are and what you stand for, but there are also traps to watch out for. In this lesson, Lauren Wan will expl... https://www.typsy.com/player?id=46900 228 2021-08-23T06:12:50+00:00 yes yes no https://www.typsy.com/lessons/developing-your-cover-letter https://images.typsy.com/images/content/46901 Developing your cover letter A cover letter is another key ingredient in job applications. It's another opportunity to show recruiters your personality, and what exactly makes you such a perfect fit for the job. That said, job hunters tend to underestimate the power of a well-written cover letter. So in this lesson, Lauren W... https://www.typsy.com/player?id=46901 241 2021-08-23T06:14:07+00:00 yes yes no https://www.typsy.com/lessons/preparing-for-job-interviews https://images.typsy.com/images/content/46902 Preparing for job interviews You've prepared a fantastic resume that highlights your professional qualities, written an attention-grabbing cover letter, and your work has paid off - you've made it to the next round, and been offered an interview! This is your chance to shine, so how can you make sure you ace this part of the... https://www.typsy.com/player?id=46902 258 2021-08-23T06:15:32+00:00 yes yes no https://www.typsy.com/lessons/following-up-on-job-opportunities https://images.typsy.com/images/content/46903 Following up on job opportunities After a great interview, there's no bigger anti-climax than radio silence. But if the interviewer hasn't reached out to you, there's nothing stopping you from reaching out to them to reiterate your interest in the role! The key is knowing when and how. In this lesson, Lauren Wan will guide you th... https://www.typsy.com/player?id=46903 262 2021-08-23T06:17:19+00:00 yes yes no https://www.typsy.com/lessons/starting-a-new-job https://images.typsy.com/images/content/46904 Starting a new job So you've put in the hard work, used your best strategies for making a great impression... and it's paid off! You've been offered a job. But the journey is only just beginning. In this lesson, Lauren Wan helps you explore what happens next, and how to start your new job on a positive note. What y... https://www.typsy.com/player?id=46904 271 2021-08-23T06:19:16+00:00 yes yes no https://www.typsy.com/lessons/conclusion-job-finding-skills-for-hospitality https://images.typsy.com/images/content/46905 Conclusion - Job finding skills for hospitality Congrats! You've finished the Job finding skills for hospitality online course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46905 100 2021-08-23T06:20:42+00:00 yes yes no https://www.typsy.com/lessons/welcome-emotional-intelligence-fundamentals https://images.typsy.com/images/content/46947 Welcome - Emotional intelligence fundamentals Welcome to Emotional intelligence fundamentals! In this online course, you'll discover the fundamental principles of emotional intelligence to help you develop personal and professional skills. Ready to begin? https://www.typsy.com/player?id=46947 126 2021-09-14T05:37:37+00:00 yes yes no https://www.typsy.com/lessons/introducing-emotions-and-emotional-intelligence https://images.typsy.com/images/content/46948 Introducing emotions and emotional intelligence Emotions are something we experience every day, but they're not very well understood. To have control over our emotions, we first have to know what they are. So in this lesson, Alicia Brown will explain the basics of emotions and emotional intelligence. And when you've finished watching this less... https://www.typsy.com/player?id=46948 305 2021-09-14T05:51:37+00:00 yes yes no https://www.typsy.com/lessons/introducing-the-four-domains-of-emotional-intelligence https://images.typsy.com/images/content/46949 Introducing the four domains of emotional intelligence If you’ve heard the term ‘emotional intelligence’ before, you’ve probably thought about it in the context of being sensitive to other people’s feelings. But in reality, EQ covers how you think about yourself as well as how you interact with others. In this lesson, Alicia Brown will break down the... https://www.typsy.com/player?id=46949 246 2021-09-14T05:53:56+00:00 yes yes no https://www.typsy.com/lessons/developing-self-awareness-and-self-management https://images.typsy.com/images/content/46950 Developing self-awareness and self-management To develop a solid foundation for improving your awareness of other people, you need to start by looking inward. So in this lesson, Alicia Brown will help you explore the internal domains of EQ - self-awareness, and self-management.What you’ll learnHow to recognize and assess your own self-awaren... https://www.typsy.com/player?id=46950 274 2021-09-14T06:00:40+00:00 yes yes no https://www.typsy.com/lessons/developing-social-awareness-in-the-workplace https://images.typsy.com/images/content/46951 Developing social awareness in the workplace Social awareness is an integral part of emotional intelligence. It’s all about being able to pick up on social cues and respond appropriately to produce a positive outcome. In this lesson, Alicia Brown will talk you through some key skills you can develop to improve your social awareness. What yo... https://www.typsy.com/player?id=46951 304 2021-09-14T06:05:34+00:00 yes yes no https://www.typsy.com/lessons/managing-relationships-with-empathy https://images.typsy.com/images/content/46952 Managing relationships with empathy Along with social awareness, managing relationships is a key aspect of good external emotional intelligence. When you can interact with people in a collaborative and empathetic way, you set yourself up to achieve a more positive, effective outcome. So in this lesson, Alicia Brown will help you un... https://www.typsy.com/player?id=46952 328 2021-09-14T06:07:37+00:00 yes yes no https://www.typsy.com/lessons/introducing-the-limbic-system https://images.typsy.com/images/content/46953 Introducing the limbic system Obviously we know that thoughts and emotions are related to brain activity, but have you ever stopped to really think about how physiological changes actually translate into feelings? Well, this lesson is about to blow your mind. With Alicia Brown as your guide, you'll start to explore what happe... https://www.typsy.com/player?id=46953 348 2021-09-14T06:15:13+00:00 yes yes no https://www.typsy.com/lessons/introducing-the-value-system https://images.typsy.com/images/content/46954 Introducing the value system Along with the biological activity in your brain, your system of values also plays a big role in how you interpret events, maintain relationships, and make decisions. So this is a really important area to think about when developing emotional intelligence. In this lesson, Alicia Brown will help y... https://www.typsy.com/player?id=46954 358 2021-09-14T06:18:49+00:00 yes yes no https://www.typsy.com/lessons/developing-emotional-agility https://images.typsy.com/images/content/46955 Developing emotional agility A common misconception about emotional intelligence is that it involves being easy going, or ‘nice’ all the time. That’s actually not the case at all. True emotional intelligence is about exercising control over your emotions, so that you can respond in the way that’s most appropriate and product... https://www.typsy.com/player?id=46955 309 2021-09-14T06:21:21+00:00 yes yes no https://www.typsy.com/lessons/developing-emotional-intelligence-techniques https://images.typsy.com/images/content/46956 Developing emotional intelligence techniques After the work of self-reflecting and starting to understand your brain, the next big step is actually putting emotional intelligence into practice. So in this lesson, Alicia Brown will guide you through some key techniques to help you implement emotional intelligence in your everyday life. What ... https://www.typsy.com/player?id=46956 327 2021-09-14T06:23:15+00:00 yes yes no https://www.typsy.com/lessons/conclusion-emotional-intelligence-fundamentals https://images.typsy.com/images/content/46957 Conclusion - Emotional intelligence fundamentals Congrats! You've finished the Emotional intelligence fundamentals course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=46957 71 2021-09-14T06:24:36+00:00 yes yes no https://www.typsy.com/lessons/welcome-time-management-and-productivity-for-leaders https://images.typsy.com/images/content/47016 Welcome - Time management and productivity for leaders Welcome to Time management and productivity for leaders! In this online course, you'll discover strategies to develop your leadership skills, improve your own time management, and cultivate better productivity in your team. Ready to begin? https://www.typsy.com/player?id=47016 108 2021-10-04T11:57:11+00:00 yes yes no https://www.typsy.com/lessons/basic-principles-for-self-management https://images.typsy.com/images/content/47017 Basic principles for self-management Good time management and better productivity start with being able to manage yourself effectively. So in this lesson, Angela Maher will help you explore strategies for improving your self-management. What you will learn in the Basic principles for self-management lesson The five basic principles ... https://www.typsy.com/player?id=47017 344 2021-10-04T12:13:50+00:00 yes yes no https://www.typsy.com/lessons/time-management-techniques https://images.typsy.com/images/content/47018 Time management techniques Time management can be a real struggle, especially when you have a variety of responsibilities on your plate. But when you manage your time effectively, you can achieve more than you ever thought possible. In this lesson, Angela Maher will explain the importance of prioritizing in improving your ... https://www.typsy.com/player?id=47018 389 2021-10-04T13:18:21+00:00 yes yes no https://www.typsy.com/lessons/overcoming-procrastination https://images.typsy.com/images/content/47019 Overcoming procrastination Procrastination is extremely common, but the key to preventing it is being able to understand why it's happening. In this lesson, Angela Maher will help you explore your own motivations and energy to help you stop procrastinating and start achieving your goals. What you will learn in the Overcomi... https://www.typsy.com/player?id=47019 287 2021-10-04T14:00:00+00:00 yes yes no https://www.typsy.com/lessons/delegating-for-productivity https://images.typsy.com/images/content/47020 Delegating for productivity Leading a team involves a lot of responsibility, but that doesn't mean taking on all the burden alone. In fact, being able to delegate is an essential skill for effective leaders. So in this lesson, Angela Maher will talk you through some key techniques for delegating effectively and improving yo... https://www.typsy.com/player?id=47020 340 2021-10-04T14:05:13+00:00 yes yes no https://www.typsy.com/lessons/improving-productivity-with-goal-setting https://images.typsy.com/images/content/47021 Improving productivity with goal setting No matter your role, or your specific workplace, being able to set goals is an incredibly important skill. Goals give you focus and a way to measure progress, as well as helping you monitor and encourage performance in the rest of your team. So if you want to learn how to set effective goals, thi... https://www.typsy.com/player?id=47021 250 2021-10-04T14:09:30+00:00 yes yes no https://www.typsy.com/lessons/managing-barriers-to-improve-productivity https://images.typsy.com/images/content/47022 Managing barriers to improve productivity We all want to achieve productivity, but it can be easier said than done. There are a variety of obstacles that can get in the way - internal barriers, like procrastination, and also external factors like interruptions. Overcoming these obstacles isn't always a matter of preventing them, but they... https://www.typsy.com/player?id=47022 278 2021-10-04T14:14:35+00:00 yes yes no https://www.typsy.com/lessons/setting-boundaries-to-improve-productivity https://images.typsy.com/images/content/47023 Setting boundaries to improve productivity Many of us think that overloading our plate is the same as being a good worker. But in reality, that's not actually the case! You can become far more effective and productive at work when you know how to set reasonable expectations and boundaries. In this lesson, Angela Maher will help you explor... https://www.typsy.com/player?id=47023 324 2021-10-04T15:13:33+00:00 yes yes no https://www.typsy.com/lessons/managing-time-and-tasks-to-eliminate-waste https://images.typsy.com/images/content/47024 Managing time and tasks to eliminate waste In hospitality, we spend a lot of time thinking about eliminating material wastage - like measuring out ingredients and serving sizes, or avoiding the use of single-use containers where possible. But waste management can also be about streamlining productivity! After all, it's definitely possible... https://www.typsy.com/player?id=47024 278 2021-10-04T15:28:50+00:00 yes yes no https://www.typsy.com/lessons/relationships-to-improve-productivity https://images.typsy.com/images/content/47025 Relationships to improve productivity When we're under pressure at work, we sometimes think of interpersonal relationships as a barrier to productivity. But the truth is, cultivating strong relationships and strengthening teamwork is a key part of building a productive workplace. In this lesson, Angela Maher will guide you through ho... https://www.typsy.com/player?id=47025 237 2021-10-04T15:32:51+00:00 yes yes no https://www.typsy.com/lessons/managing-energy-to-improve-productivity https://images.typsy.com/images/content/47026 Managing energy to improve productivity No one works at 100% capacity all the time - we'd all get burned out! So achieving a good level of productivity is about managing your energy so you can keep going. Work is a marathon, not a sprint. In this lesson, Angela Maher will give you some strategies to help you optimize your time and ener... https://www.typsy.com/player?id=47026 357 2021-10-04T15:37:15+00:00 yes yes no https://www.typsy.com/lessons/conclusion-time-management-and-productivity-for-leaders https://images.typsy.com/images/content/47027 Conclusion - Time management and productivity for leaders Congrats! You've finished the Time management and productivity for leaders course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=47027 55 2021-10-04T15:42:14+00:00 yes yes no https://www.typsy.com/lessons/welcome-banqueting-service https://images.typsy.com/images/content/47181 Welcome - Banqueting service Welcome to Banqueting service! In this online course, you'll discover key skills for delivering an exceptional guest experience before, during, and after banqueting service. Ready to begin? https://www.typsy.com/player?id=47181 85 2021-10-20T07:13:43+00:00 yes yes no https://www.typsy.com/lessons/banqueting-service-role-expectations https://images.typsy.com/images/content/47182 Banqueting service role expectations On the surface, banqueting service seems quite similar to restaurant service. You're serving guests, making sure their needs are met, delivering food and beverages, and clearing away tables. In fact, banqueting service requires an elevated level of attention to detail and teamwork to bring it all... https://www.typsy.com/player?id=47182 286 2021-10-20T07:15:16+00:00 yes yes no https://www.typsy.com/lessons/banqueting-set-up-styles https://images.typsy.com/images/content/47183 Banqueting set-up styles When you think of a banquet, what comes to mind? A medieval feast around one long table? Or maybe a series of extravagantly decorated round tables in a ballroom? In reality, both of these are examples of banquets - and there are many more! So in this lesson on banqueting set-up styles, Thomas Bou... https://www.typsy.com/player?id=47183 223 2021-10-20T07:17:30+00:00 yes yes no https://www.typsy.com/lessons/preparing-tables-for-banqueting https://images.typsy.com/images/content/47184 Preparing tables for banqueting A key part of delivering great banqueting service is making sure you have a solid foundation to work from - and that means well-organized tables that prioritize safety, hygiene, and smooth service. In this lesson on preparing tables for banqueting, Thomas Boucourt will give you some strategies to... https://www.typsy.com/player?id=47184 278 2021-10-20T07:18:51+00:00 yes yes no https://www.typsy.com/lessons/setting-banqueting-tables-for-service https://images.typsy.com/images/content/47185 Setting banqueting tables for service Off the top of your head, do you know what belongs on a dining table when you're setting up for service? Okay, that was a trick question. How you set up a banqueting table depends on a huge range of factors, from the kind of event, to the style of service... even the number of guests and staff! T... https://www.typsy.com/player?id=47185 391 2021-10-20T07:20:13+00:00 yes yes no https://www.typsy.com/lessons/banqueting-timeline-of-service https://images.typsy.com/images/content/47186 Banqueting timeline of service Part of what separates a good banquet from an amazing banquet is a well-managed service timeline. When you get it right, guests get to experience seamless service. When you get it wrong, a whole range of problems can start to appear. In this lesson on the banqueting timeline of service, Thomas Bo... https://www.typsy.com/player?id=47186 333 2021-10-20T07:21:26+00:00 yes yes no https://www.typsy.com/lessons/setting-up-an-aperitif-banquet https://images.typsy.com/images/content/47187 Setting up an apéritif banquet Apéritifs are common features of banquet events, but do you know what the word means? It's actually derived from a Latin word, meaning 'to open'. So an apéritif is a drink served at the 'open' of a banquet! In this lesson, Setting up an apéritif banquet, Thomas Boucourt explains the steps you can... https://www.typsy.com/player?id=47187 260 2021-10-20T07:22:36+00:00 yes yes no https://www.typsy.com/lessons/setting-up-a-coffee-break-banquet https://images.typsy.com/images/content/47188 Setting up a coffee break banquet Another classic feature of banquet service is the all-important tea and coffee service. Whether guests need an extra boost of caffeine to get them through a conference, or they just feel like a warm beverage to relax, a well-equipped coffee station is essential. In this lesson, Setting up a coffe... https://www.typsy.com/player?id=47188 220 2021-10-20T07:23:48+00:00 yes yes no https://www.typsy.com/lessons/banqueting-food-service-techniques https://images.typsy.com/images/content/47189 Banqueting food service techniques When it's done well, banqueting service is a highly choreographed, complex arrangement of staff working together. In this lesson, Banqueting food service techniques, you'll discover Thomas Boucourt's top tips for achieving that high level of service. What you'll learn in this lesson on Banqueting... https://www.typsy.com/player?id=47189 412 2021-10-20T07:25:04+00:00 yes yes no https://www.typsy.com/lessons/banqueting-drink-service-techniques https://images.typsy.com/images/content/47190 Banqueting drink service techniques No banquet is complete without a good drink! Whether the occasion calls for fine champagne or fun soft drinks, your guests will appreciate your close attention. In this lesson, Banqueting drink service techniques, Thomas Boucourt will guide you through key strategies to help you make sure no gues... https://www.typsy.com/player?id=47190 348 2021-10-20T07:26:30+00:00 yes yes no https://www.typsy.com/lessons/clearing-and-packing-up-banquets https://images.typsy.com/images/content/47191 Clearing and packing up banquets You've applied great strategies to deliver exceptional service during your banquet, but the job's not over yet! You still need to effectively clear and pack up to make sure the guest experience is complete, and the venue is reset and ready for another day! In this lesson, Clearing and packing up ... https://www.typsy.com/player?id=47191 272 2021-10-20T07:27:38+00:00 yes yes no https://www.typsy.com/lessons/conclusion-banqueting-service https://images.typsy.com/images/content/47192 Conclusion - Banqueting service Congrats! You've finished the Banqueting service course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=47192 62 2021-10-20T07:28:39+00:00 yes yes no https://www.typsy.com/lessons/welcome-lease-negotiation https://images.typsy.com/images/content/47203 Welcome - Lease negotiation Welcome to Lease negotiation! In this online course, you'll learn the fundamental skills you need to successfully negotiate a commercial lease. Ready to begin? https://www.typsy.com/player?id=47203 95 2021-11-09T01:15:09+00:00 yes yes no https://www.typsy.com/lessons/getting-lease-ready https://images.typsy.com/images/content/47204 Getting lease-ready When you're starting something as exciting as a new business, it can be really tempting to dive in as quickly as possible. But to give yourself the best chance for success, it's worth taking the time to ask yourself tough questions and really figure out if you're ready to take on a commercial lea... https://www.typsy.com/player?id=47204 217 2021-11-09T04:01:16+00:00 yes yes no https://www.typsy.com/lessons/leasing-space https://images.typsy.com/images/content/47205 Leasing space When it comes to finding commercial premises, it's not just about your current financial situation. You also need to carefully consider your needs and your target market, both for the short and long term. In this lesson on leasing space, Hannah MacDonald walks you through top tips for evaluating ... https://www.typsy.com/player?id=47205 302 2021-11-09T04:03:38+00:00 yes yes no https://www.typsy.com/lessons/finding-the-right-lease-location https://images.typsy.com/images/content/47206 Finding the right lease location Location, location, location! It might be overused, but this famous real estate saying is famous for a reason. Choosing the right location for your business can be a huge factor in whether your business sinks or swims. So in this lesson on finding the right lease location, Hannah MacDonald will h... https://www.typsy.com/player?id=47206 206 2021-11-09T04:06:48+00:00 yes yes no https://www.typsy.com/lessons/commercial-leasing-agents https://images.typsy.com/images/content/47207 Commercial leasing agents Leasing agents play a critical role in a successful, streamlined, stress-free leasing experience. And you can make the process easier on yourself by understanding exactly what a leasing agent can and can't do for you. So in this lesson on commercial leasing agents, Hannah MacDonald will take you ... https://www.typsy.com/player?id=47207 243 2021-11-09T04:08:31+00:00 yes yes no https://www.typsy.com/lessons/six-clauses-found-in-a-lease-contract https://images.typsy.com/images/content/47208 Six clauses found in a lease contract Leases come in all shapes and sizes, but when it comes to commercial real estate, there are a few common clauses you should be aware of before you sign on the dotted line. In this online lesson on six key clauses in a lease contract, Hannah MacDonald takes you through those clauses and what they ... https://www.typsy.com/player?id=47208 214 2021-11-09T04:11:29+00:00 yes yes no https://www.typsy.com/lessons/understanding-different-types-of-rent https://images.typsy.com/images/content/47209 Understanding different types of rent Did you know that commercial 'rent' actually covers several different types of costs? All of these are associated with leasing, but they can vary and need to be considered individually as well. With guidance from Hannah MacDonald, in this online lesson you'll learn about the different types of re... https://www.typsy.com/player?id=47209 201 2021-11-09T04:23:20+00:00 yes yes no https://www.typsy.com/lessons/additional-leasing-costs-and-responsibilities https://images.typsy.com/images/content/47210 Additional leasing costs and responsibilities When you think about leasing costs, your mind probably goes to rent payments first. But there are other costs to consider - and not understanding them can cause some significant problems down the road. So in this online lesson on additional leasing costs and responsibilities, Hannah MacDonald wil... https://www.typsy.com/player?id=47210 279 2021-11-09T04:27:14+00:00 yes yes no https://www.typsy.com/lessons/terminating-a-lease https://images.typsy.com/images/content/47211 Terminating a lease Leases can be great while they last, but we can't forget that they're designed to expire. Whether you've decided that a different premises is better suited to your business, or you're just not satisfied with the terms of your current lease, ending a lease can require a bit of skill and knowledge ... https://www.typsy.com/player?id=47211 166 2021-11-09T04:30:19+00:00 yes yes no https://www.typsy.com/lessons/preparing-to-negotiate-your-lease https://images.typsy.com/images/content/47212 Preparing to negotiate your lease Advocating for yourself during a lease negotiation can be intimidating, especially if you're new to the industry, but it's an absolutely essential skill when starting a new business with a physical shopfront. In this online lesson about preparing to negotiate your lease, Hannah MacDonald is here ... https://www.typsy.com/player?id=47212 238 2021-11-09T04:35:43+00:00 yes yes no https://www.typsy.com/lessons/conclusion-lease-negotiation https://images.typsy.com/images/content/47213 Conclusion - Lease negotiation Congrats! You've finished the Lease negotiation course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=47213 73 2021-11-09T04:39:49+00:00 yes yes no https://www.typsy.com/lessons/welcome-banqueting-management https://images.typsy.com/images/content/47251 Welcome - Banqueting management Welcome to Banqueting management! In this online course, you'll discover the key knowledge, principles, and skills you need to meet the unique challenges and expectations involved with managing banqueted events. Ready to begin? https://www.typsy.com/player?id=47251 88 2021-11-16T05:47:19+00:00 yes yes no https://www.typsy.com/lessons/introducing-the-banquet-manager https://images.typsy.com/images/content/47252 Introducing the banquet manager A great banquet service runs like a well-oiled machine. And a key part of that machine is the manager - someone who can guide the service, address challenges, and support staff to work as a team. In this lesson introducing the banquet manager, Thomas Boucourt walks you through the key purpose of ... https://www.typsy.com/player?id=47252 233 2021-11-16T05:49:02+00:00 yes yes no https://www.typsy.com/lessons/the-banquet-event-order https://images.typsy.com/images/content/47253 The banquet event order A banquet event order, otherwise known as a function sheet, is the key document you'll rely on as a banqueting manager. In it, you'll find the key information you need to plan your service and operations for an event. So in this online lesson about the banquet event order, Thomas Boucourt explain... https://www.typsy.com/player?id=47253 254 2021-11-16T05:50:41+00:00 yes yes no https://www.typsy.com/lessons/planning-equipment-for-banquets https://images.typsy.com/images/content/47254 Planning equipment for banquets When it comes to banquet planning, an essential consideration is the equipment you'll need. Banquet managers must consider what to order, the right quantity, and who will be involved in using that equipment. So in this online lesson, Thomas Boucourt gives you his top tips for planning equipment f... https://www.typsy.com/player?id=47254 323 2021-11-16T05:51:55+00:00 yes yes no https://www.typsy.com/lessons/planning-beverage-stock-for-banquets https://images.typsy.com/images/content/47255 Planning beverage stock for banquets Beverages are an essential part of banquet planning! After all, it's not much of a banquet without a glass of something delicious to drink. So in this online lesson on planning beverage stock for banquets, Thomas Boucourt will guide you through how to plan beverage needs for each unique banquet e... https://www.typsy.com/player?id=47255 297 2021-11-16T05:54:22+00:00 yes yes no https://www.typsy.com/lessons/planning-staff-for-banquets https://images.typsy.com/images/content/47256 Planning staff for banquets Staff planning is an incredibly important part of the banquet manager's role - and it can make or break your event! So in this lesson, Thomas Boucourt will lead you through how to identify your staffing needs, and splitting a team to be able to complete the work efficiently. What you'll learn in ... https://www.typsy.com/player?id=47256 319 2021-11-16T05:58:27+00:00 yes yes no https://www.typsy.com/lessons/managing-a-setup-briefing https://images.typsy.com/images/content/47257 Managing a setup briefing The most thorough setup plan in the world is pretty useless if it's not communicated to staff - and this is one of the most important roles of a banquet manager. In this online lesson, Thomas Boucourt will give you some best practice tips to manage a setup briefing before an event. What you'll le... https://www.typsy.com/player?id=47257 270 2021-11-16T06:00:15+00:00 yes yes no https://www.typsy.com/lessons/managing-a-service-briefing https://images.typsy.com/images/content/47258 Managing a service briefing Staffing a banquet with effective servers is one part of the equation, but it's also important to remember that as a manager, you're there to steer the ship. That's why setting out expectations in the initial service briefing is such a crucial step. In this online lesson on managing a service bri... https://www.typsy.com/player?id=47258 292 2021-11-16T06:02:20+00:00 yes yes no https://www.typsy.com/lessons/managing-challenges-during-a-banquet https://images.typsy.com/images/content/47259 Managing challenges during a banquet Banquets are unique service opportunities, but they also present unique challenges. As a manager, you need to be prepared to handle those obstacles as they arise. In this online lesson, Thomas Boucourt will give you key strategies to enhance your ability to manage challenges during a banquet. Wha... https://www.typsy.com/player?id=47259 262 2021-11-16T06:04:10+00:00 yes yes no https://www.typsy.com/lessons/conclusion-banqueting-management https://images.typsy.com/images/content/47260 Conclusion - Banqueting management Congrats! You've finished the online Banqueting Management course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=47260 55 2021-11-16T06:06:06+00:00 yes yes no https://www.typsy.com/lessons/welcome-strengthening-resilience https://images.typsy.com/images/content/47346 Welcome - Strengthening resilience Welcome to Strengthening resilience! In this online course, you'll discover the key principles and strategies to start purposefully developing your inner resilience, as well as the skills you'll need to set the tone for a more resilient workplace. Ready to begin? https://www.typsy.com/player?id=47346 107 2021-12-08T04:56:28+00:00 yes yes no https://www.typsy.com/lessons/introducing-resilience https://images.typsy.com/images/content/47347 Introducing resilience Let's start with the basics: what exactly does resilience mean? Which traits and behaviors are best examples of resilience, and how can we start including them in our daily lives? In this lesson, Michael Sherman walks you through the fundamentals of resilience to start you on a journey of self-di... https://www.typsy.com/player?id=47347 255 2021-12-08T05:12:09+00:00 yes yes no https://www.typsy.com/lessons/thinking-effectively-to-strengthen-resilience https://images.typsy.com/images/content/47348 Thinking effectively to strengthen resilience You've probably heard the advice to 'think positively' a lot of times. You've probably even given someone that advice yourself! But is that always the best approach? In this lesson, Michael Sherman challenges you to think about the idea of positivity, and how you can change your thinking pattern ... https://www.typsy.com/player?id=47348 272 2021-12-08T05:21:27+00:00 yes yes no https://www.typsy.com/lessons/coping-with-adversity-using-the-abc-model https://images.typsy.com/images/content/47349 Coping with adversity using the ABC model The way we see the world has a huge influence on how we respond to situations, other people, and ourselves. Of course, it's not really possible to change our worldview, right? Or is it? In this lesson, Michael Sherman walks you through the ABC model - a cornerstone of modern psychology - to help ... https://www.typsy.com/player?id=47349 297 2021-12-08T05:23:03+00:00 yes yes no https://www.typsy.com/lessons/understanding-the-implications-of-stress https://images.typsy.com/images/content/47350 Understanding the implications of stress Stress is something everyone deals with in daily life. But have you ever noticed that some people seem to deal with stress more easily than others? Contrary to popular belief, being susceptible to stress isn't a personality trait, it's a skill. Michael Sherman is leading this online lesson, Under... https://www.typsy.com/player?id=47350 304 2021-12-08T05:24:22+00:00 yes yes no https://www.typsy.com/lessons/practical-strategies-for-managing-stress https://images.typsy.com/images/content/47351 Practical strategies for managing stress Stress is a pretty complicated thing. When we say we're feeling stressed, what we're really talking about is the physiological changes in our body that happen when we're under pressure. Stress feels terrible, but it is possible to interrupt those physiological changes, and manage your stress resp... https://www.typsy.com/player?id=47351 284 2021-12-08T05:25:56+00:00 yes yes no https://www.typsy.com/lessons/fostering-a-resilient-workplace https://images.typsy.com/images/content/47352 Fostering a resilient workplace Resilience isn't just important for your personal wellbeing. Our working environment is one of the biggest sources of stress we face, and being able to cope with those challenges requires support, teamwork, and respect. In this lesson, Michael Sherman explains how you can help foster resilience w... https://www.typsy.com/player?id=47352 297 2021-12-08T05:27:16+00:00 yes yes no https://www.typsy.com/lessons/building-resilient-relationships https://images.typsy.com/images/content/47353 Building resilient relationships Humans are social creatures, and we all rely on relationships to get us through challenging moments. But relationships are like muscles - if you want them to support you when you really need them, you need to maintain them even when the pressure's off! In this lesson, Michael Sherman guides you t... https://www.typsy.com/player?id=47353 279 2021-12-08T05:28:37+00:00 yes yes no https://www.typsy.com/lessons/recognizing-and-managing-burnout-symptoms https://images.typsy.com/images/content/47354 Recognizing and managing burnout symptoms Burnout is an incredibly serious issue, and it's a lot more common than we realize. In fact, up to 60% of us have experienced burnout at one time or another. When it comes to your wellbeing, being proactive and preventative is always going to be a lot more effective than trying to chase a cure. S... https://www.typsy.com/player?id=47354 314 2021-12-08T05:29:42+00:00 yes yes no https://www.typsy.com/lessons/conclusion-strengthening-resilience https://images.typsy.com/images/content/47355 Conclusion - Strengthening resilience Congrats! You've finished the Strengthening resilience course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=47355 89 2021-12-08T05:30:41+00:00 yes yes no https://www.typsy.com/lessons/welcome-introduction-to-quick-service-restaurant https://images.typsy.com/images/content/47502 Welcome - Introduction to quick service restaurants Welcome to Introduction to quick service restaurants! In this course, you'll learn essential skills and tips to start a fun and fulfilling career in QSR (quick service restaurants). Ready to begin? Who the Introduction to QSR course is for This course is aimed at new and aspiring staff in the qui... https://www.typsy.com/player?id=47502 91 2022-02-21T09:26:42+00:00 yes yes no https://www.typsy.com/lessons/introducing-quick-service-restaurants https://images.typsy.com/images/content/47503 Introducing quick service restaurants If you're new to working in a QSR (quick service restaurant) environment, you might have an idea that QSRs don't offer many career opportunities. The fact is, that could not be further from the truth! QSRs can offer a rewarding working experience with countless career opportunities. So in this on... https://www.typsy.com/player?id=47503 257 2022-02-21T09:42:11+00:00 yes yes no https://www.typsy.com/lessons/working-with-the-challenges-and-benefits-of-quick-service-restaurants https://images.typsy.com/images/content/47504 Working with the challenges and benefits of quick service restaurants Every industry you work in will have unique challenges and benefits, and QSRs (quick service restaurants) are no different. So in this lesson on working with the challenges and benefits of QSRs, Diego Teixeira will explore some key obstacles - and opportunities! - associated with the industry, an... https://www.typsy.com/player?id=47504 275 2022-02-21T09:54:44+00:00 yes yes no https://www.typsy.com/lessons/becoming-a-quick-service-restaurant-brand-ambassador https://images.typsy.com/images/content/47505 Becoming a quick service restaurant brand ambassador Operational excellence as a QSR (quick service restaurant) staff member isn't just about following a checklist or completing tasks. You also need to understand and embody the core values of the business - in other words, become a brand ambassador. In this online lesson about becoming a QSR ambass... https://www.typsy.com/player?id=47505 223 2022-02-21T10:02:08+00:00 yes yes no https://www.typsy.com/lessons/developing-top-skills-for-quick-service-restaurants https://images.typsy.com/images/content/47506 Developing top skills for quick service restaurants If you had to guess the top skills for QSR, what would you say? Being a good server? The real answer may surprise you. In this lesson on developing top skills for quick service restaurants, Diego Teixeira explains the most important skills to succeed in QSR and how you can develop them. What you'... https://www.typsy.com/player?id=47506 273 2022-02-21T10:13:03+00:00 yes yes no https://www.typsy.com/lessons/meeting-guest-expectations-in-quick-service-restaurants https://images.typsy.com/images/content/47507 Meeting guest expectations in quick service restaurants There are lots of reasons guests choose to visit quick service restaurants - convenience, tasty food, variety... but whatever the reason, it means they're expecting a particular experience. Being able to meet guest expectations is an essential part of working in quick service. In this online less... https://www.typsy.com/player?id=47507 246 2022-02-21T10:23:35+00:00 yes yes no https://www.typsy.com/lessons/delivering-operational-excellence https://images.typsy.com/images/content/47508 Delivering operational excellence How can you achieve a really consistent level of operations and service when you're working in a fast paced environment like quick service restaurants? In this online lesson, Diego Teixeira talks you through the operations manual, and how it will help you achieve operational excellence. What you'... https://www.typsy.com/player?id=47508 267 2022-02-21T10:32:06+00:00 yes yes no https://www.typsy.com/lessons/starting-your-journey-in-quick-service-restaurants https://images.typsy.com/images/content/47509 Starting your journey in quick service restaurants You've applied for a job in a quick service restaurant - and congratulations! You got it! Now it's time to start the first day of your probationary period. There's lots to learn and lots to do, but don't worry. In this online lesson on starting your journey in quick service restaurants, Diego Tei... https://www.typsy.com/player?id=47509 292 2022-02-21T10:41:49+00:00 yes yes no https://www.typsy.com/lessons/making-the-most-of-working-in-quick-service-restaurants https://images.typsy.com/images/content/47510 Making the most of working in quick service restaurants Quick service restaurants have a lot to offer, and you'll get back as much as you put into it. When you recognize opportunities for growth and advancement in QSR, there's no limit to where your career can take you! So in this online lesson, Diego Teixeira will talk you through how to make the mos... https://www.typsy.com/player?id=47510 302 2022-02-21T10:49:02+00:00 yes yes no https://www.typsy.com/lessons/conclusion-introduction-to-quick-service-restaurant https://images.typsy.com/images/content/47511 Conclusion - Introduction to quick service restaurants Congratulations! You've finished the Introduction to quick service restaurants course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=47511 82 2022-02-21T10:55:19+00:00 yes yes no https://www.typsy.com/lessons/welcome-knife-essentials https://images.typsy.com/images/content/47518 Welcome - Knife essentials Welcome to Knife essentials! In this course, you'll learn about how knives are made; common and specialty knives; how to sharpen a knife correctly; some key tips to help you buy your own high-quality knives; and, of course, look after them. Ready to begin? https://www.typsy.com/player?id=47518 111 2022-02-28T10:58:27+00:00 yes yes no https://www.typsy.com/lessons/introducing-the-knife https://images.typsy.com/images/content/47519 Introducing the knife Many of us use a variety of knives every day - but do you know where kitchen knives came from, or how they're constructed? In this online lesson, Introducing the knife, Steffen back will guide you through how knives are made, as well as some fun facts about knives! What you'll learn in this lesso... https://www.typsy.com/player?id=47519 249 2022-02-28T11:15:42+00:00 yes yes no https://www.typsy.com/lessons/understanding-common-knives-and-knife-surfaces https://images.typsy.com/images/content/47520 Understanding common knives and knife surfaces You've probably already seen that knives have a pretty wide variety of surfaces and finishes. Some of these surfaces are decorative, but some can actually make a difference to how you cut food. So in this online lesson about common knives and surfaces, Steffen Bach will guide you through what the... https://www.typsy.com/player?id=47520 249 2022-02-28T12:27:56+00:00 yes yes no https://www.typsy.com/lessons/choosing-specialty-knives https://images.typsy.com/images/content/47521 Choosing specialty knives Have you ever tried to use a knife for something that it clearly wasn't designed for? You'll never get good results chopping a pumpkin if you try to use a small paring knife! That's why it's so important to understand a range of knives and their specific purpose. In this online lesson, 'Choosing ... https://www.typsy.com/player?id=47521 288 2022-02-28T12:44:04+00:00 yes yes no https://www.typsy.com/lessons/preparing-to-use-kitchen-knives https://images.typsy.com/images/content/47522 Preparing to use kitchen knives If we asked you what makes a knife good, what would you say? 'Sharp' is probably the first thing that comes to mind. And while sharpness is really important, it's not the only factor that makes a knife high quality! So in this online lesson about using kitchen knives, Steffen Bach will explain wh... https://www.typsy.com/player?id=47522 263 2022-02-28T13:03:51+00:00 yes yes no https://www.typsy.com/lessons/improving-cutting-techniques https://images.typsy.com/images/content/47523 Improving cutting techniques Improving your knife skills is all about setting up good habits - and these habits will help you for more detailed, technical work later on. So in this online lesson about improving your cutting technique, Steffen Bach will explain some key things to consider to help you improve your knife skills... https://www.typsy.com/player?id=47523 263 2022-02-28T13:14:00+00:00 yes yes no https://www.typsy.com/lessons/introducing-knife-sharpening https://images.typsy.com/images/content/47524 Introducing knife sharpening Knife sharpening seems intimidating when you first try, but like any skill, it gets easier the more you practice! And the benefits of being able to sharpen your own knives are huge. So in this online lesson introducing knife sharpening, Steffen Bach will guide you through what sharpening means an... https://www.typsy.com/player?id=47524 247 2022-02-28T13:31:08+00:00 yes yes no https://www.typsy.com/lessons/sharpening-knives-with-a-whetstone https://images.typsy.com/images/content/47525 Sharpening knives with a whetstone When it comes to sharpening knives, you have a few different options... but sharpening on a whetstone is the only way to get truly great results. In fact, it's an essential skill if you want to get serious about maintaining your knives! So in this lesson about sharpening knives with a whetstone, ... https://www.typsy.com/player?id=47525 201 2022-02-28T13:40:27+00:00 yes yes no https://www.typsy.com/lessons/buying-knives https://images.typsy.com/images/content/47526 Buying knives When you start to get really interested in good quality knives, the first thing you want to do is probably go out and buy one! But not all knives are created equal, and it's easy to get confused by marketing tactics. So in this online lesson about buying knives, Steffen Bach will explain some key... https://www.typsy.com/player?id=47526 264 2022-02-28T13:53:42+00:00 yes yes no https://www.typsy.com/lessons/caring-for-your-knives https://images.typsy.com/images/content/47527 Caring for your knives Owning and using a great quality knife is really satisfying, but like many things, you'll only get as much out of it as you put in! Maintaining your knife is really important, but there are a few things to consider. In this online lesson about caring for your knives, Steffen Bach will guide you t... https://www.typsy.com/player?id=47527 219 2022-02-28T14:03:40+00:00 yes yes no https://www.typsy.com/lessons/conclusion-knife-essentials https://images.typsy.com/images/content/47528 Conclusion - Knife essentials Congrats! You've finished the Knife essentials course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=47528 86 2022-02-28T14:13:18+00:00 yes yes no https://www.typsy.com/lessons/utilizing-ai-for-growth https://images.typsy.com/images/content/47611 Utilizing AI for growth Meet Denham D'Silva, Founder and Head Brewer at Barossa Valley Brewing. Denham founded BVB in 2004, pursuing a passion for craft beer. He designed his business around three core principles: never compromise on quality; experimentation; and brew for the love of beer. These principles are still at ... https://www.typsy.com/player?id=47611 417 2022-03-28T16:57:29+00:00 yes yes no https://www.typsy.com/lessons/welcome-optimizing-extended-stays https://images.typsy.com/images/content/47628 Welcome - Optimizing extended stays Welcome to Optimizing extended stays! In this course, you'll learn essential information you'll need to develop a comprehensive strategy for optimizing your extended stays. Ready to begin? https://www.typsy.com/player?id=47628 98 2022-04-01T07:13:23+00:00 yes yes no https://www.typsy.com/lessons/introducing-extended-stays https://images.typsy.com/images/content/47629 Introducing extended stays What is an extended stay, and what makes it different from a typical hotel stay? Extended stays have unique characteristics, offer unique benefits, and require unique solutions to make the most of them. So in this online lesson introducing extended stays, Julian Darisse will guide you through an ... https://www.typsy.com/player?id=47629 277 2022-04-01T07:42:27+00:00 yes yes no https://www.typsy.com/lessons/benefits-of-extended-stays-for-business-resilience https://images.typsy.com/images/content/47630 Benefits of extended stays for business resilience Did you know that extended stay hotels were the only US hotel segment to report RevPAR growth in the 2020-2021 financial year? Hoteliers who optimized their reach into the extended stay market experienced much better business resilience than traditional counterparts. But why is this? And how can ... https://www.typsy.com/player?id=47630 295 2022-04-01T10:51:37+00:00 yes yes no https://www.typsy.com/lessons/redesigning-your-market-segment-mix https://images.typsy.com/images/content/47631 Redesigning your market segment mix Market segment mix is one of the most important components of your revenue strategy. It's vital to understand how each segment is contributing to your overall budget target. So when you adjust your strategy to focus on new markets, you also need to think about how this affects your segment mix. I... https://www.typsy.com/player?id=47631 335 2022-04-01T10:59:02+00:00 yes yes no https://www.typsy.com/lessons/extended-stay-guest-personas https://images.typsy.com/images/content/47632 Extended stay guest personas To help you understand your guests and deliver a really personalized guest experience, you can group them in ways that reflect common behaviors, spending, and service expectations. This is an essential step that will take your service and operational decisions to the next level - and extended sta... https://www.typsy.com/player?id=47632 326 2022-04-01T11:03:50+00:00 yes yes no https://www.typsy.com/lessons/operational-agility-for-extended-stays https://images.typsy.com/images/content/47633 Operational agility for extended stays Operational agility is a really important part of delivering an exceptional guest experience, but it can be difficult to balance against service standards and consistency. That said, the unique challenges of extended stays means operational agility is often critical to meet guest expectations. So... https://www.typsy.com/player?id=47633 359 2022-04-01T11:11:05+00:00 yes yes no https://www.typsy.com/lessons/service-integrity-for-extended-stays https://images.typsy.com/images/content/47634 Service integrity for extended stays Extended stay hotel guests present a unique service challenge - the longer a guest stays, the more noticeable it is when service is inconsistent. So it's really important to make sure all your staff are on the same page with your hotel's service policies and standards. Training is the best way to... https://www.typsy.com/player?id=47634 336 2022-04-01T11:16:57+00:00 yes yes no https://www.typsy.com/lessons/evaluating-your-extended-stay-strategy https://images.typsy.com/images/content/47635 Evaluating your extended stay strategy Implementing an effective extended stay strategy is only one piece of the puzzle; you also need to be able to tell if it's working. In other words, you need to be able to evaluate it. So in this online lesson about evaluating your extended stay strategy, Julian Darisse will demonstrate a four-ste... https://www.typsy.com/player?id=47635 392 2022-04-01T11:26:43+00:00 yes yes no https://www.typsy.com/lessons/risks-for-extended-stay-guests https://images.typsy.com/images/content/47636 Risks for extended stay guests The extended stay segment can offer your hotel a lot of benefits and opportunities, but it also comes with some unique challenges. Being able to anticipate and mitigate these challenges is crucial to make sure your operational and service strategies can be implemented effectively. So in this onli... https://www.typsy.com/player?id=47636 359 2022-04-01T11:35:31+00:00 yes yes no https://www.typsy.com/lessons/partnerships-for-extended-stays https://images.typsy.com/images/content/47637 Partnerships for extended stays For extended stay hotels, corporate deals and partnerships can represent an incredible opportunity to expand your market reach and secure ancillary revenue streams. So in this online lesson about negotiating corporate deals and partnerships, Julian Darisse will walk you through how to identify an... https://www.typsy.com/player?id=47637 382 2022-04-01T11:41:20+00:00 yes yes no https://www.typsy.com/lessons/extended-stay-marketing-for-revenue-managers https://images.typsy.com/images/content/47638 Extended stay marketing for revenue managers Marketing might not be something that revenue managers usually think about - but being able to apply a holistic approach to your business strategy can give you a competitive edge, and help you understand more of the 'bigger picture'. In this online lesson about understanding marketing for revenue... https://www.typsy.com/player?id=47638 331 2022-04-01T11:47:32+00:00 yes yes no https://www.typsy.com/lessons/conclusion-optimizing-extended-stays https://images.typsy.com/images/content/47639 Conclusion - Optimizing extended stays Congrats! You've finished the Optimizing extended stays course. Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=47639 110 2022-04-01T11:53:23+00:00 yes yes no https://www.typsy.com/lessons/diversey-welcome-hand-hygiene-fundamentals https://images.typsy.com/images/content/47704 Welcome - Hand hygiene fundamentals Welcome to Hand hygiene fundamentals!In this Diversey course, you'll learn the key things you need to know about the chain of infection, and how it can be broken; strategies for implementing good hand hygiene practices; and recognizing when and how to perform hand hygiene.Looking for Safety Data ... https://www.typsy.com/player?id=47704 113 2021-12-20T05:09:44+00:00 yes yes no https://www.typsy.com/lessons/diversey-understanding-the-chain-of-infection https://images.typsy.com/images/content/47705 Understanding the chain of infection When you get infected with a germ, you're meeting that germ at the end of its journey. But what if that journey could be stopped so the germ never gets to you to begin with? We call this journey 'the chain of infection', and in this lesson, Jack Crenshaw will explain the steps in the chain of inf... https://www.typsy.com/player?id=47705 338 2021-12-20T22:07:09+00:00 yes yes no https://www.typsy.com/lessons/diversey-introducing-the-importance-of-hand-hygiene https://images.typsy.com/images/content/47706 Introducing the importance of hand hygiene Did you know that everyone has billions of bacteria on and in their bodies all the time? That's just one reason why hand hygiene is so important. In this lesson, Jack Crenshaw will explore why it's essential to maintain excellent hand hygiene. What you'll learn in the Introducing the importance o... https://www.typsy.com/player?id=47706 160 2021-12-20T22:07:15+00:00 yes yes no https://www.typsy.com/lessons/diversey-implementing-effective-hand-hygiene-practices https://images.typsy.com/images/content/47707 Implementing effective hand hygiene practices Knowing which product to use for effective hand hygiene is a critical step in breaking the chain of infection. In this lesson, Jack Crenshaw will explain how to choose the right product, and use it, for proper hand hygiene.What you'll learn in the Implementing effective hand hygiene practices les... https://www.typsy.com/player?id=47707 274 2021-12-21T03:43:14+00:00 yes yes no https://www.typsy.com/lessons/diversey-knowing-the-before-and-after-moments-of-hand-hygiene https://images.typsy.com/images/content/47708 Knowing the before and after moments of hand hygiene Do you remember everything you've touched today? It's likely you can't - in fact, often we touch things without even realizing it. In this lesson, Jack Crenshaw will explain when to perform hand hygiene during your shift.What you'll learn in the Knowing the before and after moments of hand hygien... https://www.typsy.com/player?id=47708 235 2021-12-21T03:44:02+00:00 yes yes no https://www.typsy.com/lessons/diversey-keeping-your-hands-clean-and-healthy https://images.typsy.com/images/content/47709 Keeping your hands clean and healthy Washing your hands is a big part of hand hygiene, but it's not the whole story. In this lesson, Jack Crenshaw will explain how to maintain hand hygiene.What you'll learn in the Keeping your hands clean and healthy lessonHow to conduct proper hygiene practices throughout a work periodHow to keep y... https://www.typsy.com/player?id=47709 232 2021-12-21T03:44:46+00:00 yes yes no https://www.typsy.com/lessons/diversey-welcome-enhanced-cleaning-and-disinfection https://images.typsy.com/images/content/47717 Welcome - Enhanced cleaning and disinfection Welcome to Enhanced cleaning and disinfection!In this Diversey course, you'll learn why cleaning during an outbreak is important, how to prepare spaces for cleaning; and how to put it into action.Looking for Safety Data Sheets? Find them at https://sds.diversey.com/. https://www.typsy.com/player?id=47717 91 2021-12-21T03:51:12+00:00 yes yes no https://www.typsy.com/lessons/diversey-introducing-enhanced-cleaning-and-disinfection https://images.typsy.com/images/content/47718 Introducing enhanced cleaning and disinfection Public areas are the prime spot for bacteria and illnesses to spread. That's why you need to know exactly how to clean and disinfect properly. In this lesson, Julia May Wong will explain what enhanced cleaning and disinfection are and why they are important.What you'll learn in the Introducing en... https://www.typsy.com/player?id=47718 332 2021-12-21T03:52:55+00:00 yes yes no https://www.typsy.com/lessons/diversey-preparing-tools-and-chemicals-for-enhanced-cleaning-and-disinfecting https://images.typsy.com/images/content/47719 Preparing tools and chemicals for enhanced cleaning and disinfecting When it comes to cleaning and disinfecting, you need the right tools to get the job done. In this lesson, Julia May Wong will explain what tools and chemicals you need to clean and disinfect effectively. What you'll learn in the Preparing tools and chemicals for enhanced cleaning and disinfecting... https://www.typsy.com/player?id=47719 148 2021-12-21T03:57:35+00:00 yes yes no https://www.typsy.com/lessons/diversey-cleaning-and-disinfecting-process https://images.typsy.com/images/content/47720 Cleaning and disinfecting process Did you know that cleaning products and disinfection products actually serve different purposes? You can't disinfect a surface with just a cleaner, or even necessarily clean a surface with disinfectant! So in this lesson, Julia May Wong will explain the key steps to cleaning and disinfecting surf... https://www.typsy.com/player?id=47720 228 2021-12-21T03:58:52+00:00 yes yes no https://www.typsy.com/lessons/diversey-routine-cleaning-across-surfaces-and-areas https://images.typsy.com/images/content/47721 Routine cleaning across surfaces and areas Do you know which surfaces have the greatest risk of contamination? In this lesson, Julia May Wong will help you identify high-risk surfaces across your workplace. What you'll learn in the Routine cleaning across surfaces and areas lesson What high-risk surfaces are Common high-risk surfaces acro... https://www.typsy.com/player?id=47721 238 2021-12-21T03:59:44+00:00 yes yes no https://www.typsy.com/lessons/diversey-dealing-with-body-spillage https://images.typsy.com/images/content/47722 Dealing with body spillage Working in a hotel, a food service facility, or other public spaces, you'll likely need to deal with body spillages like vomit or blood. In this lesson, Julia May Wong will explain what body spillage is, and how to use the Diversey Body Spillage Kit. What you'll learn in the Dealing with body spi... https://www.typsy.com/player?id=47722 335 2021-12-21T04:00:40+00:00 yes yes no https://www.typsy.com/lessons/diversey-welcome-chemical-safety-awareness https://images.typsy.com/images/content/47735 Welcome - Chemical safety awareness Welcome to Chemical safety awareness!In this Diversey course, you'll learn why cleaning during an outbreak is important, how to prepare spaces for cleaning; and how to put it into action.Looking for Safety Data Sheets? Find them at https://sds.diversey.com/. https://www.typsy.com/player?id=47735 107 2022-04-13T08:23:34+00:00 yes yes no https://www.typsy.com/lessons/diversey-understanding-the-danger-of-chemicals https://images.typsy.com/images/content/47736 Understanding the danger of chemicals Did you know that according to the US Bureau of Labor Statistics, workplace injuries in the U.S. have declined by about 75% since 1972? All thanks to comprehensive safety courses. In this lesson, Jake Ellsworth will explain the definition of a hazard. You will also learn about the two types of chemical hazards, and the dangers of improper chemical use. What you'll learn in the Understanding the danger of chemicals lesson The meaning of a hazard The two types of chemical hazards The dangers of improper chemical use https://www.typsy.com/player?id=47736 295 2022-04-13T09:50:07+00:00 yes yes no https://www.typsy.com/lessons/diversey-understanding-chemical-product-labels https://images.typsy.com/images/content/47737 Understanding chemical product labels If you have food allergies, it's likely you check food labels every time you shop. It's the same for handling chemicals. By understanding how to read chemical product labels, you can be aware of the possible risk or hazard that can be caused by the chemical and therefore ensure safety before usin... https://www.typsy.com/player?id=47737 238 2022-04-13T09:50:48+00:00 yes yes no https://www.typsy.com/lessons/diversey-using-chemicals https://images.typsy.com/images/content/47738 Using chemicals Just like when you buy a new appliance and get an instruction manual, chemicals come with one too! In this lesson, Jake Ellsworth will explain how to read and follow the Product Sales Sheets and Diversey Wall Charts. What you'll learn in the Using chemicals lessonWhat Product Sales Sheets are and... https://www.typsy.com/player?id=47738 160 2022-04-13T09:51:48+00:00 yes yes no https://www.typsy.com/lessons/diversey-classifying-four-different-dangerous-goods https://images.typsy.com/images/content/47739 Classifying four different dangerous goods Do you know the safest way to store and use chemicals? In this lesson, Jake Ellsworth will explain the different classes of Dangerous Goods. What you'll learn in the Classifying four different dangerous goods lesson The four different classes of dangerous goods https://www.typsy.com/player?id=47739 205 2022-04-13T09:51:49+00:00 yes yes no https://www.typsy.com/lessons/diversey-working-safely-with-chemicals https://images.typsy.com/images/content/47740 Working safely with chemicals Just like we need machines to perform certain tasks, we also need chemicals for a variety of reasons. And, just like machines, we know that chemicals can be hazardous - and we need to learn how to safely and responsibly work with them.In this lesson, Jake Ellsworth will explain the responsibiliti... https://www.typsy.com/player?id=47740 319 2022-04-13T09:52:17+00:00 yes yes no https://www.typsy.com/lessons/diversey-introducing-safety-data-sheets https://images.typsy.com/images/content/47741 Introducing Safety Data Sheets A Safety Data Sheet is a comprehensive guide on how to safely and properly use chemicals at work. In this lesson, Jake Ellsworth will explain the purpose and contents of Safety Data Sheets (or SDS), how to locate the Diversey SDS, and how you identify the seven parts of an SDS as an end-user.What... https://www.typsy.com/player?id=47741 253 2022-04-13T09:56:22+00:00 yes yes no https://www.typsy.com/lessons/diversey-protecting-with-personal-protective-equipment https://images.typsy.com/images/content/47742 Protecting with Personal Protective Equipment Just like a racing driver wears a helmet to keep safe, you need to wear Personal Protective Equipment (PPE) while using chemicals. In this lesson, Jake Ellsworth will explain the different types of PPE, as well as some tips for using PPE effectively.What you'll learn in the Protecting with Person... https://www.typsy.com/player?id=47742 140 2022-04-13T09:56:45+00:00 yes yes no https://www.typsy.com/lessons/diversey-chemical-safety-tips-to-manage-risk https://images.typsy.com/images/content/47743 Chemical safety tips to manage risk Every business or workplace that uses chemicals must protect its employees and have an emergency procedure in place so that employees know what to do if they identify a risk. In this lesson, Jake Ellsworth will help you identify the ten ways to manage risks when working with chemicals as well as ... https://www.typsy.com/player?id=47743 297 2022-04-13T09:56:59+00:00 yes yes no https://www.typsy.com/lessons/diversey-welcome-reopening-guidelines-for-kitchen-operations https://images.typsy.com/images/content/47744 Welcome - (Re)opening guidelines for kitchen operations Learn how to improve your kitchen cleaning and disinfection practices before your venue opens with Diversey. Upskill your workplace cleaning and disinfection skills today! https://www.typsy.com/player?id=47744 142 2022-04-13T01:28:05+00:00 yes yes no https://www.typsy.com/lessons/diversey-preparing-food-and-beverage-areas-to-reopen https://images.typsy.com/images/content/47745 Preparing food and beverage areas to (re)open In this Diversey online lesson led by Graig Geoghan, you will learn the four key aspects of (re)opening your kitchen areas. https://www.typsy.com/player?id=47745 265 2022-04-13T01:29:08+00:00 yes yes no https://www.typsy.com/lessons/diversey-preparing-the-kitchen-for-cleaning-operations https://images.typsy.com/images/content/47746 Preparing the kitchen for cleaning operations Do you know what the cleanest place in the kitchen is? In this lesson, Graig Geoghan will explain what the high-risk surfaces in the kitchen areas are. He'll also share tips for deep cleaning food and beverage areas as well as helpful information on how to prepare for cleaning operations.What you... https://www.typsy.com/player?id=47746 397 2022-04-13T01:30:31+00:00 yes yes no https://www.typsy.com/lessons/diversey-reviewing-food-safety-measures https://images.typsy.com/images/content/47747 Reviewing food safety measures Have you ever heard of HACCP? It stands for Hazard Analysis Critical Control Point, and it's an internationally recognized standard for safe food handling and production. In this lesson, Graig Geoghan will explain good food handling practices with the help of HACCP. He will also help you stay foo... https://www.typsy.com/player?id=47747 392 2022-04-13T01:31:53+00:00 yes yes no https://www.typsy.com/lessons/welcome-human-trafficking-awareness-and-prevention https://images.typsy.com/images/content/47772 Welcome - Human trafficking awareness and prevention Welcome to Human trafficking awareness and prevention!In this course, you'll learn what the signs of human trafficking are, and what to do if you spot them to keep yourself, your colleagues, and your guests safe.Ready to begin? https://www.typsy.com/player?id=47772 162 2022-04-29T03:02:55+00:00 yes yes no https://www.typsy.com/lessons/introducing-human-trafficking https://images.typsy.com/images/content/47773 Introducing human trafficking Content warning: This lesson contains adult content, including themes of violence and abuse.Human Trafficking is often described as a hidden crime, but every year it generates enormous amounts of revenue around the world. In this online lesson, Introducing human trafficking, Phil Brewer will help... https://www.typsy.com/player?id=47773 275 2022-04-29T03:02:59+00:00 yes yes no https://www.typsy.com/lessons/human-trafficking-in-plain-slight https://images.typsy.com/images/content/47774 Human trafficking in plain slight Content warning: This lesson contains adult content, including themes of violence and abuse.Human trafficking can come in many forms, and it's not always easy to identify. In fact, there are several common myths about human trafficking that can make it more difficult to recognize in real life. So... https://www.typsy.com/player?id=47774 327 2022-04-29T03:03:02+00:00 yes yes no https://www.typsy.com/lessons/detecting-signs-of-human-trafficking-in-guests https://images.typsy.com/images/content/47775 Detecting signs of human trafficking in guests Content warning: This lesson contains adult content, including themes of violence and abuse.Identifying signs of human trafficking in real life can be very challenging. So in this online lesson about Detecting signs of human trafficking in guests, you'll discover some specific signs to look for i... https://www.typsy.com/player?id=47775 340 2022-04-29T03:03:03+00:00 yes yes no https://www.typsy.com/lessons/detecting-signs-of-human-trafficking-in-coworkers https://images.typsy.com/images/content/47776 Detecting signs of human trafficking in coworkers Content warning: This lesson contains adult content, including themes of violence and abuse.Did you know that legitimate hospital businesses can be targeted for human trafficking without anyone in management realizing? In this online lesson about detecting signs of human trafficking in coworkers,... https://www.typsy.com/player?id=47776 339 2022-04-29T03:03:08+00:00 yes yes no https://www.typsy.com/lessons/overcoming-passive-bystanding https://images.typsy.com/images/content/47777 Overcoming passive bystanding Content warning: This lesson contains adult content, including themes of violence and abuse.When we see something shocking or frightening in real life, it's really common to freeze and not know what to do. But being able to respond in human trafficking means you can recognize and overcome this in... https://www.typsy.com/player?id=47777 372 2022-04-29T03:03:10+00:00 yes yes no https://www.typsy.com/lessons/challenging-your-biases https://images.typsy.com/images/content/47778 Challenging your biases Content warning: This lesson contains adult content, including themes of violence and abuse.When we hear the word 'bias', the first thing we usually think of is social bias - like stereotypes or prejudice. But social bias is actually only one type of bias. So in this online lesson, Challenging yo... https://www.typsy.com/player?id=47778 328 2022-04-29T03:03:11+00:00 yes yes no https://www.typsy.com/lessons/preparing-against-human-trafficking-activity https://images.typsy.com/images/content/47779 Preparing against human trafficking activity Content warning: This lesson contains adult content, including themes of violence and abuse.To be able to keep yourself, your colleagues, and your guests safe from human trafficking activity, you need to have a clear policy in place. A strong human trafficking policy has four parts: preparation, ... https://www.typsy.com/player?id=47779 310 2022-04-29T03:13:14+00:00 yes yes no https://www.typsy.com/lessons/preventing-human-trafficking https://images.typsy.com/images/content/47780 Preventing human trafficking Content warning: This lesson contains adult content, including themes of violence and abuse.To be able to keep yourself, your colleagues, and your guests safe from human trafficking activity, you need to have a clear policy in place. A strong human trafficking policy has four parts: preparation, ... https://www.typsy.com/player?id=47780 319 2022-04-29T03:13:19+00:00 yes yes no https://www.typsy.com/lessons/pursuing-and-reporting-human-trafficking https://images.typsy.com/images/content/47781 Pursuing and reporting human trafficking Content warning: This lesson contains adult content, including themes of violence and abuse.To be able to keep yourself, your colleagues, and your guests safe from human trafficking activity, you need to have a clear policy in place. A strong human trafficking policy has four parts: preparation, ... https://www.typsy.com/player?id=47781 371 2022-04-29T03:13:22+00:00 yes yes no https://www.typsy.com/lessons/protecting-people-from-human-trafficking https://images.typsy.com/images/content/47782 Protecting people from human trafficking Content warning: This lesson contains adult content, including themes of violence and abuse.To be able to keep yourself, your colleagues, and your guests safe from human trafficking activity, you need to have a clear policy in place. A strong human trafficking policy has four parts: preparation, ... https://www.typsy.com/player?id=47782 299 2022-04-29T03:13:24+00:00 yes yes no https://www.typsy.com/lessons/conclusion-human-trafficking-awareness-and-prevention https://images.typsy.com/images/content/47783 Conclusion - Human trafficking awareness and prevention Congrats! You've finished the Human trafficking awareness and prevention course.Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=47783 149 2022-04-29T03:13:26+00:00 yes yes no https://www.typsy.com/lessons/creating-positive-social-change https://images.typsy.com/images/content/47910 Creating positive social change Meet Hannah Brennan, CEO and Co-Founder of Scarf. Scarf is a social enterprise based in Melbourne, Australia. The organization is dedicated to transforming the lives of young people seeking protection, and those from refugee and migrant backgrounds, by getting them into hospitality. https://www.typsy.com/player?id=47910 417 2022-07-21T03:47:43+00:00 yes yes no https://www.typsy.com/lessons/parking-attendant-to-award-winning-general-manager-industry-pathways https://images.typsy.com/images/content/47918 Parking attendant to award winning General Manager - Industry pathways Juan D. Leyva is the General Manager of LondonHouse Chicago, and Vice President of Operations of the Central Region for Oxford Hotels & Resorts. With more than a decade of hospitality experience, Juan was named the 2021 Hotelier of the Year by the Illinois Hotel and Lodging Association - the high... https://www.typsy.com/player?id=47918 378 2022-07-27T04:49:14+00:00 yes yes no https://www.typsy.com/lessons/welcome-site-inspection-management https://images.typsy.com/images/content/48016 Welcome - Site inspection management Welcome to Site inspection management. In this lesson, you'll get an introduction to best practices for building a successful site inspection. https://www.typsy.com/player?id=48016 120 2022-08-26T05:23:09+00:00 yes yes no https://www.typsy.com/lessons/motivating-clients-to-visit-your-site https://images.typsy.com/images/content/48017 Motivating clients to visit your site Site inspections aren't just about showing potential clients around your venue, they're about getting to know your client's needs and developing a strong bond with your client.In this lesson, Katharina Darisse explains why site inspections are a powerful sales tool, and what you can do if prospec... https://www.typsy.com/player?id=48017 251 2022-08-26T07:14:36+00:00 yes yes no https://www.typsy.com/lessons/knowing-your-client-for-site-inspections https://images.typsy.com/images/content/48018 Knowing your client for site inspections An exceptional site inspection is so much more than memorizing all the impressive features of your hotel. You need to be able to show your clients why those features should matter to them specifically.In this lesson, Katharina Darisse talks about what you should research about your guest, how to ... https://www.typsy.com/player?id=48018 285 2022-08-26T07:14:36+00:00 yes yes no https://www.typsy.com/lessons/preparing-the-team-for-site-inspections https://images.typsy.com/images/content/48019 Preparing the team for site inspections The difference between a good and an amazing hotel is its people - even with a huge budget, a client's event will only be as good as the team behind it. In this lesson, Katharina Darisse explains how to prepare yourself for a site inspection and communicate with your internal team. https://www.typsy.com/player?id=48019 265 2022-08-26T07:14:37+00:00 yes yes no https://www.typsy.com/lessons/creating-a-warm-welcome-for-site-inspections https://images.typsy.com/images/content/48020 Creating a warm welcome for site inspections First impressions can leave a lasting impact on your guests, that's why it's important to create a positive one. In this lesson, you'll discover how to create a warm welcome for your site inspection guests.What you'll learn in Creating a warm welcome for site inspectionsWhy the welcome matters in... https://www.typsy.com/player?id=48020 277 2022-08-26T07:14:38+00:00 yes yes no https://www.typsy.com/lessons/building-trust-for-site-inspections https://images.typsy.com/images/content/48021 Building trust for site inspections Have you ever been on the receiving end of a really hard sell? It feels suspicious, like they're trying too hard, or hiding something. That's why trust and rapport are the most valuable tools in your sales kit.In this lesson, you'll learn why it's important to gain the customer's trust. You'll al... https://www.typsy.com/player?id=48021 314 2022-08-26T07:14:39+00:00 yes yes no https://www.typsy.com/lessons/using-persuasive-proof-for-site-inspections https://images.typsy.com/images/content/48022 Using persuasive proof for site inspections Earning a client's trust gives you an edge, but remember: you only win when they can successfully persuade their decision-makers. In this lesson, Katharina will guide you through the three most persuasive types of proof: customer testimonial, demonstration, and data.What you'll learn in Using per... https://www.typsy.com/player?id=48022 317 2022-08-26T07:14:40+00:00 yes yes no https://www.typsy.com/lessons/creating-a-fond-farewell-for-site-inspections https://images.typsy.com/images/content/48023 Creating a fond farewell for site inspections Did you know that research shows that last impressions can have a huge impact on the way we remember experiences? In this lesson, Katharina will explain how you can create a fond farewell to finish every inspection.What you'll learn in Creating a fond farewell for site inspectionsWhy the farewell... https://www.typsy.com/player?id=48023 228 2022-08-26T07:48:00+00:00 yes yes no https://www.typsy.com/lessons/troubleshooting-site-inspections https://images.typsy.com/images/content/48024 Troubleshooting site inspections Things don't always go to plan and that can be said about site inspections too. In this lesson, Katharina will lead you through four common problems you may face while conducting site inspections and how you can turn them around.What you'll learn in Troubleshooting site inspectionsIdentify four c... https://www.typsy.com/player?id=48024 291 2022-08-26T07:48:02+00:00 yes yes no https://www.typsy.com/lessons/reaching-verbal-agreements-in-site-inspections https://images.typsy.com/images/content/48025 Reaching verbal agreements in site inspections Officially closing the sale may happen at the end of a site visit, but it doesn't just happen at that moment - it's something you're working towards throughout the entire visit. In this lesson, you'll learn how to uncover and address purchase barriers through the LEAP model, and how to recognize ... https://www.typsy.com/player?id=48025 296 2022-08-26T07:48:03+00:00 yes yes no https://www.typsy.com/lessons/hosting-live-virtual-site-inspections https://images.typsy.com/images/content/48026 Hosting live virtual site inspections In today's world, conducting face-to-face site inspections may not always be possible. That means a live virtual tour is your next best option. In this lesson, you'll learn how to prepare for and conduct a successful live virtual site inspection. https://www.typsy.com/player?id=48026 253 2022-08-26T07:48:04+00:00 yes yes no https://www.typsy.com/lessons/hosting-hard-hat-fam-trips-and-high-profile-visits https://images.typsy.com/images/content/48027 Hosting hard hat, FAM trips, and high-profile visits As a sales manager, you already know that site inspections can come in all shapes and sizes - and occasionally, logistical challenges like major renovations and high-security requirements make it necessary to adapt your approach so you can make sure the site inspection is a success.In this lesson... https://www.typsy.com/player?id=48027 270 2022-08-26T07:48:05+00:00 yes yes no https://www.typsy.com/lessons/supporting-site-inspections https://images.typsy.com/images/content/48028 Supporting site inspections Sales managers need full support from the operations team to make a site inspection exceptional. In this lesson, you'll learn how the operations teams can best support you with site inspections.What you'll learn in Supporting site inspectionsThe role operational departments, and teams have in su... https://www.typsy.com/player?id=48028 317 2022-08-26T07:48:07+00:00 yes yes no https://www.typsy.com/lessons/conclusion-site-inspection-management https://images.typsy.com/images/content/48029 Conclusion - Site inspection management Congratulations! You've finished the Site inspection management course.Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=48029 86 2022-08-26T07:48:08+00:00 yes yes no https://www.typsy.com/lessons/welcome-effective-communication-essentials https://images.typsy.com/images/content/48034 Welcome - Effective communication essentials Welcome to Effective communication essentials!In this course, you'll discover key skills for becoming a more effective communicator.Ready to begin? https://www.typsy.com/player?id=48034 75 2022-08-31T14:45:21+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-communication https://images.typsy.com/images/content/48035 The importance of communication Improve your communication skills with this lesson exploring key ingredients of effective communication and how practice can help you become more confident. https://www.typsy.com/player?id=48035 297 2022-08-31T14:45:23+00:00 yes yes no https://www.typsy.com/lessons/non-verbal-communication-techniques https://images.typsy.com/images/content/48036 Non-verbal communication techniques Communication isn't just about what you say - it's also about what you do! Non-verbal communication includes your body language, gestures, and facial expressions, and all of these communicate as much as the words you say. In this online lesson about Non-verbal communication techniques, Priya Bate... https://www.typsy.com/player?id=48036 241 2022-08-31T14:45:25+00:00 yes yes no https://www.typsy.com/lessons/five-elements-of-voice https://images.typsy.com/images/content/48037 Five elements of voice Have you ever heard the saying, 'it's not what you said, it's how you said it'?Your tone of voice - the way your voice sounds - is a key part of verbal communication. So to communicate effectively, you need to make sure your voice matches the content of your message. In this online lesson about F... https://www.typsy.com/player?id=48037 273 2022-08-31T14:45:26+00:00 yes yes no https://www.typsy.com/lessons/the-impact-of-words https://images.typsy.com/images/content/48038 The impact of words It's not always easy to find the right words! But if you want to be an effective communicator, the words you say (or write!) have a huge impact on how your message is received. In this online lesson about The impact of words, Priya Bates will show you how to choose your words to create an effecti... https://www.typsy.com/player?id=48038 293 2022-08-31T14:45:28+00:00 yes yes no https://www.typsy.com/lessons/how-to-communicate-respectfully https://images.typsy.com/images/content/48039 How to communicate respectfully Communication can be tricky, but it becomes much easier when everyone communications respectfully. In fact, one of the biggest barriers to communication is feeling disrespected. So in this online lesson about How to communicate respectfully, Priya Bates will demonstrate how you can be more mindfu... https://www.typsy.com/player?id=48039 245 2022-08-31T14:45:29+00:00 yes yes no https://www.typsy.com/lessons/being-an-inclusive-communicator https://images.typsy.com/images/content/48040 Being an inclusive communicator Feeling like we belong is a fundamental human need - and when we feel included, we strengthen social connections, become more open, and feel happier. That's why inclusive communication is one of the most effective ways to build trust and reduce conflict. In this online lesson about Being an inclu... https://www.typsy.com/player?id=48040 289 2022-08-31T14:54:00+00:00 yes yes no https://www.typsy.com/lessons/listening-to-engage https://images.typsy.com/images/content/48041 Listening to engage Communication isn't just about what you say - it's also about making sure you do everything you can to understand others! That means that listening is a crucial part of effective communication. In this online lesson about Listening to engage, Priya Bates will give you some tips for active listeni... https://www.typsy.com/player?id=48041 226 2022-08-31T14:54:01+00:00 yes yes no https://www.typsy.com/lessons/three-benefits-of-asking-questions https://images.typsy.com/images/content/48042 Three benefits of asking questions Questions are an amazing opportunity to become a better communicator. They show the other person you're listening and you're interested in what you have to say. Plus, they're the best way to find out information you need to know! In this online lesson about Three benefits to asking questions, Pri... https://www.typsy.com/player?id=48042 262 2022-08-31T14:54:03+00:00 yes yes no https://www.typsy.com/lessons/six-steps-to-managing-miscommunication https://images.typsy.com/images/content/48043 Six steps to managing miscommunication Miscommunication isn't just a common challenge - it's inevitable! After all, we can't read each other's minds. The key thing is being able to identify a miscommunication, and manage it before it turns into full-blown conflict. In this online lesson about Six steps to managing miscommunication, Pr... https://www.typsy.com/player?id=48043 272 2022-08-31T14:54:05+00:00 yes yes no https://www.typsy.com/lessons/conclusion-effective-communication-essentials https://images.typsy.com/images/content/48044 Conclusion - Effective communication essentials Congrats! You've finished the Effective communication essentials course.Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=48044 83 2022-08-31T14:54:07+00:00 yes yes no https://www.typsy.com/lessons/welcome-latte-art-fundamentals https://images.typsy.com/images/content/48088 Welcome - Latte art fundamentals Welcome to Latte art fundamentals!In this course, you'll learn essential techniques to help you pour the latte art you've been dreaming of.Ready to begin? https://www.typsy.com/player?id=48088 100 2022-09-20T04:02:46+00:00 yes yes no https://www.typsy.com/lessons/introducing-latte-art https://images.typsy.com/images/content/48089 Introducing latte art Latte art is so much more than a nice pattern. It's an incredible way to showcase your skills as a barista, expand your customer base, and take the coffee experience from great to exceptional. In this online lesson about Introducing latte art, you'll learn what defines great latte art, and why it... https://www.typsy.com/player?id=48089 244 2022-09-20T12:06:20+00:00 yes yes no https://www.typsy.com/lessons/setting-up-for-latte-art https://images.typsy.com/images/content/48090 Setting up for latte art To achieve great latte art, you need an organized set-up with all the tools you'll need within reach. In this online lesson about Setting up for latte art, UK Latte art champion will show you how to set up for success in latte art.What you'll learn in the Setting up for latte art lessonThe tools ... https://www.typsy.com/player?id=48090 265 2022-09-20T12:06:24+00:00 yes yes no https://www.typsy.com/lessons/preparing-milk-for-latte-art https://images.typsy.com/images/content/48091 Preparing milk for latte art Want to pour amazing latte art? Correctly steamed and textured milk is essential. You need a silky smooth microfoam with just the right consistency and texture. So in this online lesson, Preparing milk for latte art, you'll discover key techniques to help you achieve perfect microfoam every time.... https://www.typsy.com/player?id=48091 271 2022-09-20T12:06:26+00:00 yes yes no https://www.typsy.com/lessons/principles-of-pouring-latte-art https://images.typsy.com/images/content/48092 Principles of pouring latte art Great latte art comes down to three essential criteria: symmetry, accuracy, and contrast. Of course, these are easier said than done! In this online lesson about Principles of pouring latte art, you'll learn four techniques to help you achieve excellent symmetry, accuracy, and contrast in your la... https://www.typsy.com/player?id=48092 257 2022-09-20T12:06:29+00:00 yes yes no https://www.typsy.com/lessons/pouring-a-heart https://images.typsy.com/images/content/48093 Pouring a heart The latte art heart is one of the most popular patterns in the world. In fact, it's an essential building block in a huge variety of patterns, including tulips, swans, teddy bears, and so much more. In this online lesson about Pouring a heart, UK Latte art champion Alessandro Zengiaro will demons... https://www.typsy.com/player?id=48093 232 2022-09-20T12:06:31+00:00 yes yes no https://www.typsy.com/lessons/pouring-a-tulip https://images.typsy.com/images/content/48094 Pouring a tulip If you've mastered a latte art heart, the next step in your journey is pouring the perfect multi-layered tulip. In this online lesson about Pouring a tulip, you'll discover essential tips for creating a symmetrical, accurate tulip with great contrast.What you'll learn in the Pouring a tulip lesso... https://www.typsy.com/player?id=48094 253 2022-09-20T12:21:36+00:00 yes yes no https://www.typsy.com/lessons/pouring-a-rosetta https://images.typsy.com/images/content/48095 Pouring a rosetta Ready to take your latte art skills to the next level? It's time to explore a rosetta. A beautiful pattern, rosettas are also an essential building block for more challenging patterns like a swan or a phoenix. In this online lesson about Pouring a rosetta, you'll discover the techniques for creat... https://www.typsy.com/player?id=48095 256 2022-09-20T12:21:40+00:00 yes yes no https://www.typsy.com/lessons/pouring-a-wing-tulip https://images.typsy.com/images/content/48096 Pouring a wing tulip The wing tulip is another incredibly popular latte art pattern, thanks to its beautiful and intricate appearance. What's the secret to getting it right? You're about to find out.In this online lesson about Pouring a wing tulip, UK Latte art champion Alessandra Zengiaro will show you how to pour a... https://www.typsy.com/player?id=48096 276 2022-09-20T12:21:41+00:00 yes yes no https://www.typsy.com/lessons/pouring-rosetta-variations https://images.typsy.com/images/content/48097 Pouring rosetta variations Rosettas come in all shapes and sizes. The key to mastering latte art is knowing how to control your pour so you can replicate your patterns again and again. In this online lesson about Pouring rosetta variations, you'll discover how changing your pour technique can help you pour a variety of ros... https://www.typsy.com/player?id=48097 264 2022-09-20T12:21:44+00:00 yes yes no https://www.typsy.com/lessons/troubleshooting-milk-frothing https://images.typsy.com/images/content/48098 Troubleshooting milk frothing To pour great latte art, you need great milk. But sometimes it's not easy to pinpoint exactly why your milk isn't performing the way you need it to. So in this online lesson about Troubleshooting milk frothing, Alessandro Zengiaro will guide you through five common milk problems, and how to overc... https://www.typsy.com/player?id=48098 273 2022-09-20T12:21:45+00:00 yes yes no https://www.typsy.com/lessons/troubleshooting-latte-art-problems https://images.typsy.com/images/content/48099 Troubleshooting latte art problems Achieving exceptional latte art takes dedication and practice, but you can fast-track your progress if you can identify where your technique is less-than-perfect. In this online lesson about Troubleshooting latte art problems, you'll discover some common mistakes baristas make when pouring latte ... https://www.typsy.com/player?id=48099 254 2022-09-20T12:21:47+00:00 yes yes no https://www.typsy.com/lessons/pouring-creative-latte-art https://images.typsy.com/images/content/48100 Pouring creative latte art The magic of latte art is that it can be truly creative - there's no limit to the patterns you can create if you know the fundamental techniques and use your imagination. In this online lesson about Pouring creative latte art, UK Latte art champion Alessandro Zengiaro will show you techniques for... https://www.typsy.com/player?id=48100 339 2022-09-20T12:21:48+00:00 yes yes no https://www.typsy.com/lessons/conclusion-latte-art-fundamentals https://images.typsy.com/images/content/48101 Conclusion - Latte art fundamentals Congrats! You've finished the Latte art fundamentals course.Ready to test your skills? Complete the quiz and earn your certificate today. https://www.typsy.com/player?id=48101 87 2022-09-20T12:21:50+00:00 yes yes no https://www.typsy.com/lessons/welcome-sustainability-101 https://images.typsy.com/images/content/48133 Welcome - Sustainability 101 In this online lesson from EarthCheck, you'll get an introduction to sustainable practices. https://www.typsy.com/player?id=48133 139 2022-10-03T09:56:14+00:00 yes yes no https://www.typsy.com/lessons/understanding-sustainability-whats-the-fuss https://images.typsy.com/images/content/48134 Understanding sustainability: What's the fuss? In this online lesson from EarthCheck, you'll discover what sustainability means and why it's so important. https://www.typsy.com/player?id=48134 319 2022-10-03T10:02:50+00:00 yes yes no https://www.typsy.com/lessons/introducing-sustainability-in-travel-and-tourism https://images.typsy.com/images/content/48135 Introducing sustainability in travel and tourism In this online lesson from EarthCheck, you'll learn how sustainability fits into tourism and hospitality. https://www.typsy.com/player?id=48135 338 2022-10-03T10:08:21+00:00 yes yes no https://www.typsy.com/lessons/breaking-unsustainable-habits https://images.typsy.com/images/content/48136 Breaking unsustainable habits In this online lesson from EarthCheck, you'll discover how to break unsustainable habits. https://www.typsy.com/player?id=48136 335 2022-10-03T10:11:30+00:00 yes yes no https://www.typsy.com/lessons/sustainability-mindset https://images.typsy.com/images/content/48137 Sustainability mindset In this online lesson from EarthCheck, you'll learn how to develop an effective mindset for sustainability. https://www.typsy.com/player?id=48137 375 2022-10-03T10:14:36+00:00 yes yes no https://www.typsy.com/lessons/sustainable-habits-at-home https://images.typsy.com/images/content/48138 Sustainable habits at home In this online lesson from EarthCheck, you'll learn how to implement sustainable practices at home. https://www.typsy.com/player?id=48138 362 2022-10-03T10:17:23+00:00 yes yes no https://www.typsy.com/lessons/sustainable-habits-in-the-workplace https://images.typsy.com/images/content/48139 Sustainable habits in the workplace In this online lesson from EarthCheck, you'll learn how to implement sustainable practices at work. https://www.typsy.com/player?id=48139 323 2022-10-03T10:22:13+00:00 yes yes no https://www.typsy.com/lessons/sharing-sustainability-with-guests https://images.typsy.com/images/content/48140 Sharing sustainability with guests In this online lesson from EarthCheck, you'll learn how to share sustainable practices with your guests. https://www.typsy.com/player?id=48140 345 2022-10-03T10:28:10+00:00 yes yes no https://www.typsy.com/lessons/taking-sustainable-actions-with-a-green-team https://images.typsy.com/images/content/48141 Taking sustainable actions with a green team In this online lesson from EarthCheck, you'll learn what a green team does and how to put one in place at your work. https://www.typsy.com/player?id=48141 367 2022-10-03T10:31:46+00:00 yes yes no https://www.typsy.com/lessons/innovating-sustainable-practices https://images.typsy.com/images/content/48142 Innovating sustainable practices In this concluding online lesson from EarthCheck, you'll get inspired with real-world examples of innovative sustainable practices. https://www.typsy.com/player?id=48142 380 2022-10-03T10:35:54+00:00 yes yes no https://www.typsy.com/lessons/introducing-sustainability https://images.typsy.com/images/content/48143 Introducing sustainability In this online lesson from EarthCheck, you'll discover why tourism businesses and destinations need to take action towards sustainability. https://www.typsy.com/player?id=48143 402 2022-10-03T11:03:23+00:00 yes yes no https://www.typsy.com/lessons/principles-of-sustainable-tourism-management https://images.typsy.com/images/content/48144 Principles of sustainable tourism management In this online lesson from EarthCheck, you'll learn about the key principles of sustainable tourism management. https://www.typsy.com/player?id=48144 416 2022-10-03T11:10:08+00:00 yes yes no https://www.typsy.com/lessons/preparing-a-sustainability-policy https://images.typsy.com/images/content/48145 Preparing a sustainability policy In this online lesson from EarthCheck, you'll learn how to prepare a sustainability policy for your business. https://www.typsy.com/player?id=48145 380 2022-10-03T11:15:53+00:00 yes yes no https://www.typsy.com/lessons/measuring-your-sustainability-performance https://images.typsy.com/images/content/48146 Measuring your sustainability performance In this online lesson from EarthCheck, you'll learn how to measure your sustainability performance. https://www.typsy.com/player?id=48146 301 2022-10-03T11:23:02+00:00 yes yes no https://www.typsy.com/lessons/benchmarking-your-performance https://images.typsy.com/images/content/48147 Benchmarking your performance In this online lesson from EarthCheck, you'll discover key considerations for benchmarking sustainability within your business. https://www.typsy.com/player?id=48147 228 2022-10-03T11:28:43+00:00 yes yes no https://www.typsy.com/lessons/sustainability-risk-management https://images.typsy.com/images/content/48148 Sustainability risk management In this online lesson from EarthCheck, you'll learn how to identify, analyze, and prepare for risks in the context of sustainability. https://www.typsy.com/player?id=48148 398 2022-10-03T11:34:00+00:00 yes yes no https://www.typsy.com/lessons/setting-your-action-plan-for-sustainable-change https://images.typsy.com/images/content/48149 Setting your action plan for sustainable change In this online lesson from EarthCheck, you'll learn how to create and follow through on a sustainability action plan. https://www.typsy.com/player?id=48149 267 2022-10-03T11:39:05+00:00 yes yes no https://www.typsy.com/lessons/sustainability-management-systems https://images.typsy.com/images/content/48150 Sustainability management systems In this online lesson from EarthCheck, you'll learn how to document and manage your sustainability policies. https://www.typsy.com/player?id=48150 282 2022-10-03T11:46:55+00:00 yes yes no https://www.typsy.com/lessons/sustainable-communication https://images.typsy.com/images/content/48151 Sustainable communication In this online lesson from EarthCheck, you'll learn how to communicate sustainability to a range of stakeholders. https://www.typsy.com/player?id=48151 305 2022-10-03T11:50:58+00:00 yes yes no https://www.typsy.com/lessons/sustaining-success https://images.typsy.com/images/content/48152 Sustaining success In this online lesson from EarthCheck, you'll learn how to maintain your sustainability success through a model of continuous improvement. https://www.typsy.com/player?id=48152 399 2022-10-03T11:54:55+00:00 yes yes no https://www.typsy.com/lessons/achieving-sustainability-recognition https://images.typsy.com/images/content/48153 Achieving sustainability recognition In this online lesson from EarthCheck, you'll discover how to get certified and recognized for your sustainability policies. https://www.typsy.com/player?id=48153 349 2022-10-03T12:00:37+00:00 yes yes no https://www.typsy.com/lessons/introduction-storytelling-for-sustainable-experiences https://images.typsy.com/images/content/48154 Introduction - Storytelling for sustainable experiences In this online lesson from EarthCheck, you'll learn how to use storytelling to engage with visitors. https://www.typsy.com/player?id=48154 484 2022-10-03T12:44:34+00:00 yes yes no https://www.typsy.com/lessons/discover-your-story https://images.typsy.com/images/content/48155 Discover your story In this online lesson from EarthCheck, you'll learn how to choose the right story for your business. https://www.typsy.com/player?id=48155 355 2022-10-03T12:48:17+00:00 yes yes no https://www.typsy.com/lessons/develop-your-story https://images.typsy.com/images/content/48156 Develop your story In this online lesson from EarthCheck, you'll learn how to develop and structure your story to best engage your guests. https://www.typsy.com/player?id=48156 338 2022-10-03T12:52:23+00:00 yes yes no https://www.typsy.com/lessons/dreaming-inspire-and-aspire https://images.typsy.com/images/content/48157 Dreaming: Inspire and aspire In this online lesson from EarthCheck, you'll learn how to use storytelling to connect with prospective guests in the dreaming phase of the customer journey. https://www.typsy.com/player?id=48157 373 2022-10-03T12:56:43+00:00 yes yes no https://www.typsy.com/lessons/planning-investigate-and-imagine https://images.typsy.com/images/content/48158 Planning: Investigate and imagine In this online lesson from EarthCheck, you'll learn how to reach guests with storytelling during the planning stage of the customer journey. https://www.typsy.com/player?id=48158 365 2022-10-03T13:00:36+00:00 yes yes no https://www.typsy.com/lessons/booking-commit-and-anticipate https://images.typsy.com/images/content/48159 Booking: Commit and anticipate In this online lesson from EarthCheck, you'll learn how to tell your sustainability story in the booking phase of the customer journey. https://www.typsy.com/player?id=48159 274 2022-10-03T13:04:24+00:00 yes yes no https://www.typsy.com/lessons/experience-inspire-empower-and-connect https://images.typsy.com/images/content/48160 Experience: Inspire, empower and connect In this online lesson from EarthCheck, you'll learn how storytelling can enhance the guest experience. https://www.typsy.com/player?id=48160 352 2022-10-03T13:08:14+00:00 yes yes no https://www.typsy.com/lessons/sharing-reflect-react-and-talk-about https://images.typsy.com/images/content/48161 Sharing: Reflect, react, and talk about In this online lesson from EarthCheck, you'll learn how storytelling can help you build customer advocacy. https://www.typsy.com/player?id=48161 317 2022-10-03T13:12:41+00:00 yes yes no https://www.typsy.com/lessons/evaluating-the-impact-of-your-sustainable-experience https://images.typsy.com/images/content/48162 Evaluating the impact of your sustainable experience In this online lesson from EarthCheck, you'll learn how to measure and evaluate your storytelling strategy. https://www.typsy.com/player?id=48162 447 2022-10-03T13:15:32+00:00 yes yes no https://www.typsy.com/lessons/the-ethics-of-storytelling https://images.typsy.com/images/content/48163 The ethics of storytelling In this online lesson from EarthCheck, you'll learn how to deliver ethical and authentic sustainable experiences. https://www.typsy.com/player?id=48163 489 2022-10-03T13:19:38+00:00 yes yes no https://www.typsy.com/lessons/welcome-teamwork-fundamentals https://images.typsy.com/images/content/48212 Welcome - Teamwork fundamentals In this online lesson led by Ritchie Gibson, you'll get an overview of the Teamwork fundamentals course. https://www.typsy.com/player?id=48212 92 2022-10-25T03:49:38+00:00 yes yes no https://www.typsy.com/lessons/what-makes-a-great-team https://images.typsy.com/images/content/48213 What makes a great team In this online lesson led by Ritchie Gibson, you'll learn what makes a team great. https://www.typsy.com/player?id=48213 293 2022-10-25T03:49:39+00:00 yes yes no https://www.typsy.com/lessons/the-impact-of-collaborative-teamwork https://images.typsy.com/images/content/48214 The impact of collaborative teamwork In this online lesson led by Ritchie Gibson, you'll learn the powerful impact collaborative teamwork can achieve. https://www.typsy.com/player?id=48214 185 2022-10-25T03:49:41+00:00 yes yes no https://www.typsy.com/lessons/building-your-self-worth-in-a-team https://images.typsy.com/images/content/48215 Building your self-worth in a team In this online lesson led by Ritchie Gibson, you'll discover you already have what it takes to be a collaborative team member. https://www.typsy.com/player?id=48215 186 2022-10-25T03:49:42+00:00 yes yes no https://www.typsy.com/lessons/being-a-responsible-team-member https://images.typsy.com/images/content/48216 Being a responsible team member In this online lesson led by Ritchie Gibson, you'll learn what it means to be a responsible team member. https://www.typsy.com/player?id=48216 255 2022-10-25T03:49:43+00:00 yes yes no https://www.typsy.com/lessons/building-trust-with-your-teammates https://images.typsy.com/images/content/48217 Building trust with your teammates In this online lesson led by Ritchie Gibson, you'll learn the importance of trust within a team. https://www.typsy.com/player?id=48217 332 2022-10-25T03:56:58+00:00 yes yes no https://www.typsy.com/lessons/giving-and-receiving-honest-feedback https://images.typsy.com/images/content/48218 Giving and receiving honest feedback In this online lesson led by Ritchie Gibson, you'll learn the power of honest feedback and how to deliver criticism in a useful way. https://www.typsy.com/player?id=48218 220 2022-10-25T03:57:00+00:00 yes yes no https://www.typsy.com/lessons/embracing-differences-in-a-team https://images.typsy.com/images/content/48219 Embracing differences in a team In this online lesson led by Ritchie Gibson, you'll learn how our differences can make a team stronger. https://www.typsy.com/player?id=48219 205 2022-10-25T03:57:01+00:00 yes yes no https://www.typsy.com/lessons/communicating-to-connect-with-teammates https://images.typsy.com/images/content/48220 Communicating to connect with teammates In this online lesson led by Ritchie Gibson, you'll learn how to communicate effectively within a team. https://www.typsy.com/player?id=48220 288 2022-10-25T03:57:02+00:00 yes yes no https://www.typsy.com/lessons/tackling-conflict-with-teammates https://images.typsy.com/images/content/48221 Tackling conflict with teammates In this online lesson led by Ritchie Gibson, you'll learn why conflicts can happen within a team and how to tackle them. https://www.typsy.com/player?id=48221 267 2022-10-25T03:57:03+00:00 yes yes no https://www.typsy.com/lessons/conclusion-teamwork-fundamentals https://images.typsy.com/images/content/48222 Conclusion - Teamwork fundamentals In this online lesson led by Ritchie Gibson, you'll hear some final thoughts on the Teamwork fundamentals course. https://www.typsy.com/player?id=48222 61 2022-10-25T03:57:05+00:00 yes yes no https://www.typsy.com/lessons/welcome-customer-service-essentials https://images.typsy.com/images/content/48251 Welcome - Customer service essentials In this online lesson led by Amanda Stevens, you'll get an introductory overview of the Customer service essentials course. https://www.typsy.com/player?id=48251 89 2022-11-11T04:30:02+00:00 yes yes no https://www.typsy.com/lessons/what-makes-great-customer-service https://images.typsy.com/images/content/48252 What makes great customer service? In this online lesson led by Amanda Stevens, you'll learn what makes great custom service. https://www.typsy.com/player?id=48252 299 2022-11-11T04:30:04+00:00 yes yes no https://www.typsy.com/lessons/creating-memorable-first-impressions https://images.typsy.com/images/content/48253 Creating memorable first impressions In this online lesson led by Amanda Stevens, you'll learn how to create a memorable first impression for your customers. https://www.typsy.com/player?id=48253 276 2022-11-11T04:30:06+00:00 yes yes no https://www.typsy.com/lessons/building-rapport-with-customers https://images.typsy.com/images/content/48254 Building rapport with customers In this online lesson led by Amanda Stevens, you'll learn tips for building genuine rapport with customers. https://www.typsy.com/player?id=48254 311 2022-11-11T04:30:08+00:00 yes yes no https://www.typsy.com/lessons/maintaining-a-welcoming-environment-for-customers https://images.typsy.com/images/content/48255 Maintaining a welcoming environment for customers In this online lesson led by Amanda Stevens, you'll learn how to make your customers feel welcome. https://www.typsy.com/player?id=48255 293 2022-11-11T04:30:09+00:00 yes yes no https://www.typsy.com/lessons/meeting-customers-needs-and-exceeding-expectations https://images.typsy.com/images/content/48256 Meeting customers' needs and exceeding expectations In this online lesson led by Amanda Stevens, you'll learn how to meet and exceed customer expectations. https://www.typsy.com/player?id=48256 389 2022-11-11T04:39:32+00:00 yes yes no https://www.typsy.com/lessons/handling-many-customers-at-once https://images.typsy.com/images/content/48257 Handling many customers at once In this online lesson led by Amanda Stevens, you'll discover tips for how to handle several customers at one time. https://www.typsy.com/player?id=48257 188 2022-11-11T04:39:34+00:00 yes yes no https://www.typsy.com/lessons/handling-declined-payment https://images.typsy.com/images/content/48258 Handling declined payment In this online lesson led by Amanda Stevens, you'll learn tips for how to handle a declined payment. https://www.typsy.com/player?id=48258 219 2022-11-11T04:39:28+00:00 yes yes no https://www.typsy.com/lessons/handling-hostile-customers https://images.typsy.com/images/content/48259 Handling hostile customers In this online lesson led by Amanda Stevens, you'll learn tips for defusing, deflecting and distracting hostile customers. https://www.typsy.com/player?id=48259 265 2022-11-11T04:39:37+00:00 yes yes no https://www.typsy.com/lessons/excusing-yourself-from-a-conversation https://images.typsy.com/images/content/48260 Excusing yourself from a conversation In this online lesson led by Amanda Stevens, you'll learn how to politely excuse yourself from a conversation with a customer. https://www.typsy.com/player?id=48260 175 2022-11-11T04:48:45+00:00 yes yes no https://www.typsy.com/lessons/handling-complaints-in-customer-service https://images.typsy.com/images/content/48261 Handling complaints in customer service In this online lesson led by Amanda Stevens, you'll learn best practices for handling customer complaints. https://www.typsy.com/player?id=48261 315 2022-11-11T04:48:47+00:00 yes yes no https://www.typsy.com/lessons/customer-service-on-the-phone https://images.typsy.com/images/content/48262 Customer service on the phone In this online lesson led by Amanda Stevens, you'll learn how to deliver exceptional customer service over the phone. https://www.typsy.com/player?id=48262 242 2022-11-11T04:48:49+00:00 yes yes no https://www.typsy.com/lessons/online-customer-service https://images.typsy.com/images/content/48263 Online customer service In this online lesson led by Amanda Stevens, you'll learn how to deliver exceptional customer service online. https://www.typsy.com/player?id=48263 303 2022-11-11T04:48:51+00:00 yes yes no https://www.typsy.com/lessons/conclusion-customer-service-essentials https://images.typsy.com/images/content/48264 Conclusion - Customer service essentials In this online lesson led by Amanda Stevens, you'll hear some final thoughts on delivering exceptional customer service. https://www.typsy.com/player?id=48264 83 2022-11-11T04:48:53+00:00 yes yes no https://www.typsy.com/lessons/welcome-food-plating-fundamentals https://images.typsy.com/images/content/48298 Welcome - Food plating fundamentals In this online lesson led by Tobie Puttock, you'll get an introductory overview of the Food plating fundamentals course. https://www.typsy.com/player?id=48298 85 2022-11-22T13:32:51+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-food-plating https://images.typsy.com/images/content/48299 Introduction to food plating In this online lesson led by Tobie Puttock, you'll learn why excellent food plating is so important. https://www.typsy.com/player?id=48299 267 2022-11-22T13:32:53+00:00 yes yes no https://www.typsy.com/lessons/highlighting-your-key-ingredient https://images.typsy.com/images/content/48300 Highlighting your key ingredient In this online lesson led by Tobie Puttock, you'll learn how to highlight your key ingredient for exceptional food plating. https://www.typsy.com/player?id=48300 227 2022-11-22T13:32:56+00:00 yes yes no https://www.typsy.com/lessons/creating-color-balance https://images.typsy.com/images/content/48301 Creating color balance In this online lesson led by Tobie Puttock, you'll learn how to create color balance when plating food. https://www.typsy.com/player?id=48301 306 2022-11-22T13:32:57+00:00 yes yes no https://www.typsy.com/lessons/creating-texture-balance https://images.typsy.com/images/content/48302 Creating texture balance In this online lesson led by Tobie Puttock, you'll learn how to add interesting texture to take your food plating to the next level. https://www.typsy.com/player?id=48302 274 2022-11-22T13:32:59+00:00 yes yes no https://www.typsy.com/lessons/garnishing-your-plate https://images.typsy.com/images/content/48303 Garnishing your plate In this online lesson led by Tobie Puttock, you'll learn how to garnish your plate to add value to a dish. https://www.typsy.com/player?id=48303 348 2022-11-22T13:33:03+00:00 yes yes no https://www.typsy.com/lessons/plating-in-a-bowl https://images.typsy.com/images/content/48304 Plating in a bowl In this online lesson led by Tobie Puttock, you'll learn top tips for plating bowl food. https://www.typsy.com/player?id=48304 351 2022-11-22T13:33:06+00:00 yes yes no https://www.typsy.com/lessons/plating-on-flat-plates https://images.typsy.com/images/content/48305 Plating on flat plates In this online lesson led by Tobie Puttock, you'll discover key principles for plating on flat plates. https://www.typsy.com/player?id=48305 238 2022-11-22T13:47:14+00:00 yes yes no https://www.typsy.com/lessons/plating-on-unconventional-vessels https://images.typsy.com/images/content/48306 Plating on unconventional vessels In this online lesson led by Tobie Puttock, you'll learn tips for adding value to your plating with unconventional vessels. https://www.typsy.com/player?id=48306 355 2022-11-22T13:47:16+00:00 yes yes no https://www.typsy.com/lessons/plating-on-shared-plates https://images.typsy.com/images/content/48307 Plating on shared plates In this online lesson led by Tobie Puttock, you'll learn how to plate on shared plates to add value to the guest experience. https://www.typsy.com/player?id=48307 327 2022-11-22T13:47:17+00:00 yes yes no https://www.typsy.com/lessons/planning-your-plate https://images.typsy.com/images/content/48308 Planning your plate In this online lesson led by Tobie Puttock, you'll learn how to plan your plating so you can streamline service. https://www.typsy.com/player?id=48308 274 2022-11-22T13:47:19+00:00 yes yes no https://www.typsy.com/lessons/plating-for-consistency-and-speed https://images.typsy.com/images/content/48309 Plating for consistency and speed In this online lesson led by Tobie Puttock, you'll learn how to plate consistently and efficiently during service. https://www.typsy.com/player?id=48309 294 2022-11-22T13:47:21+00:00 yes yes no https://www.typsy.com/lessons/troubleshooting-plating-up https://images.typsy.com/images/content/48310 Troubleshooting plating up In this online lesson led by Tobie Puttock, you'll learn how to fix common plating mistakes during service. https://www.typsy.com/player?id=48310 284 2022-11-22T13:47:23+00:00 yes yes no https://www.typsy.com/lessons/conclusion-food-plating-fundamentals https://images.typsy.com/images/content/48311 Conclusion - Food plating fundamentals In this online lesson led by Tobie Puttock, you'll hear some final thoughts on the Food plating fundamentals course. https://www.typsy.com/player?id=48311 60 2022-11-22T13:47:26+00:00 yes yes no https://www.typsy.com/lessons/discovering-where-you-fit https://images.typsy.com/images/content/48329 Discovering where you fit <p>Tobie Puttock is a celebrated chef and best-selling author.</p> https://www.typsy.com/player?id=48329 334 2022-12-05T11:49:12+00:00 yes yes no https://www.typsy.com/lessons/welcome-advanced-hotel-sales-skills https://images.typsy.com/images/content/48400 Welcome - Advanced hotel sales skills In this online lesson led by Katharina Darisse, you'll get an introductory overview of advanced hotel sales strategies. https://www.typsy.com/player?id=48400 101 2022-12-13T04:20:27+00:00 yes yes no https://www.typsy.com/lessons/ownership-mindset-for-sales-performance https://images.typsy.com/images/content/48401 Ownership mindset for sales performance In this online lesson led by Katharina Darisse, you'll learn how to develop an ownership mindset to enhance your sales performance. https://www.typsy.com/player?id=48401 250 2022-12-13T04:20:28+00:00 yes yes no https://www.typsy.com/lessons/consultative-selling-for-sales-performance https://images.typsy.com/images/content/48402 Consultative selling for sales performance In this online lesson led by Katharina Darisse, you'll learn how to adopt a consultative approach to optimize your sales strategy. https://www.typsy.com/player?id=48402 243 2022-12-13T04:20:29+00:00 yes yes no https://www.typsy.com/lessons/approaching-prospecting-strategically https://images.typsy.com/images/content/48403 Approaching prospecting strategically In this online lesson led by Katharina Darisse, you'll learn strategies to optimize your sales prospecting. https://www.typsy.com/player?id=48403 368 2022-12-13T04:20:31+00:00 yes yes no https://www.typsy.com/lessons/c-suite-selling https://images.typsy.com/images/content/48404 C-suite selling In this online lesson led by Katharina Darisse, you'll learn how to optimize your time with C-Suite executives to enhance sales. https://www.typsy.com/player?id=48404 293 2022-12-13T04:20:32+00:00 yes yes no https://www.typsy.com/lessons/prioritizing-the-right-business-for-your-hotel https://images.typsy.com/images/content/48405 Prioritizing the right business for your hotel In this online lesson led by Katharina Darisse, you'll learn how to maximize your hotel's revenue by prioritizing the right business inquiries. https://www.typsy.com/player?id=48405 378 2022-12-13T04:20:33+00:00 yes yes no https://www.typsy.com/lessons/relationship-mapping https://images.typsy.com/images/content/48406 Relationship mapping In this online lesson led by Katharina Darisse, you'll learn how to enhance your sales with effective relationship management. https://www.typsy.com/player?id=48406 313 2022-12-13T04:20:35+00:00 yes yes no https://www.typsy.com/lessons/safeguarding-your-account https://images.typsy.com/images/content/48407 Safeguarding your account In this online lesson led by Katharina Darisse, you'll learn three best practice activities for safeguarding your accounts. https://www.typsy.com/player?id=48407 284 2022-12-13T04:32:44+00:00 yes yes no https://www.typsy.com/lessons/handling-underperforming-key-accounts https://images.typsy.com/images/content/48408 Handling underperforming key accounts In this online lesson led by Katharina Darisse, you'll learn how to protect your budget when key accounts underperform. https://www.typsy.com/player?id=48408 273 2022-12-13T04:32:45+00:00 yes yes no https://www.typsy.com/lessons/four-preparation-steps-for-a-winning-negotiation https://images.typsy.com/images/content/48409 Four preparation steps for a winning negotiation In this online lesson led by Katharina Darisse, you'll learn tips and insights for negotiating with reluctant clients. https://www.typsy.com/player?id=48409 293 2022-12-13T04:32:50+00:00 yes yes no https://www.typsy.com/lessons/negotiating-under-pressure https://images.typsy.com/images/content/48410 Negotiating under pressure In this online lesson led by Katharina Darisse, you'll learn about two common customer negotiation techniques and how to respond. https://www.typsy.com/player?id=48410 303 2022-12-13T04:32:52+00:00 yes yes no https://www.typsy.com/lessons/negotiating-with-reluctant-clients https://images.typsy.com/images/content/48411 Negotiating with reluctant clients In this online lesson led by Katharina Darisse, you'll learn tips and insights for negotiating with reluctant clients. https://www.typsy.com/player?id=48411 226 2022-12-13T04:32:53+00:00 yes yes no https://www.typsy.com/lessons/three-qualities-of-a-high-performing-sales-manager https://images.typsy.com/images/content/48412 Three qualities of a high-performing sales manager In this online lesson led by Katharina Darisse, you'll learn three essential qualities of high-performing sales managers. https://www.typsy.com/player?id=48412 414 2022-12-13T04:33:04+00:00 yes yes no https://www.typsy.com/lessons/conclusion-advanced-hotel-sales-skills https://images.typsy.com/images/content/48413 Conclusion - Advanced hotel sales skills In this online lesson led by Katharina Darisse, you'll hear some final thoughts on advanced skills for hotel sales optimization. https://www.typsy.com/player?id=48413 80 2022-12-13T04:33:00+00:00 yes yes no https://www.typsy.com/lessons/wheel-the-world-creating-accessible-experiences https://images.typsy.com/images/content/48426 Wheel the World: Creating accessible experiences Alvaro Silberstein is co-founder and CEO of Wheel the World. https://www.typsy.com/player?id=48426 435 2022-12-17T13:41:08+00:00 yes yes no https://www.typsy.com/lessons/welcome-reimagining-classic-sauces https://images.typsy.com/images/content/48463 Welcome - Reimagining classic sauces In this online lesson led by Suzanne Barr, you'll get an introductory overview of the Reimagining classic sauces course. https://www.typsy.com/player?id=48463 80 2023-01-20T03:20:43+00:00 yes yes no https://www.typsy.com/lessons/revisiting-classic-sauces https://images.typsy.com/images/content/48464 Revisiting classic sauces In this online lesson led by Suzanne Barr, you'll learn about the qualities of classic sauces that make them so adaptable. https://www.typsy.com/player?id=48464 249 2023-01-20T03:23:04+00:00 yes yes no https://www.typsy.com/lessons/why-reimagine-classic-sauces https://images.typsy.com/images/content/48465 Why reimagine classic sauces? In this online lesson led by Suzanne Barr, you'll discover some great reasons to reimagine classic sauces. https://www.typsy.com/player?id=48465 259 2023-01-20T03:25:23+00:00 yes yes no https://www.typsy.com/lessons/where-to-start-with-reimagining-sauces https://images.typsy.com/images/content/48466 Where to start with reimagining sauces In this online lesson led by Suzanne Barr, you'll learn key considerations for reimagining classic sauces. https://www.typsy.com/player?id=48466 353 2023-01-20T03:28:39+00:00 yes yes no https://www.typsy.com/lessons/bechamel-sauce-reimagined https://images.typsy.com/images/content/48467 Béchamel sauce reimagined In this online lesson led by Suzanne Barr, you'll learn how to reimagine a traditional béchamel sauce. https://www.typsy.com/player?id=48467 343 2023-01-20T03:32:03+00:00 yes yes no https://www.typsy.com/lessons/tomato-sauce-reimagined https://images.typsy.com/images/content/48468 Tomato sauce reimagined In this online lesson led by Suzanne Barr, you'll learn how to reimagine a traditional tomato sauce. https://www.typsy.com/player?id=48468 307 2023-01-20T03:34:36+00:00 yes yes no https://www.typsy.com/lessons/veloute-sauce-reimagined https://images.typsy.com/images/content/48469 Velouté sauce reimagined In this online lesson led by Suzanne Barr, you'll learn how to reimagine a traditional velouté. https://www.typsy.com/player?id=48469 311 2023-01-20T03:36:56+00:00 yes yes no https://www.typsy.com/lessons/espagnole-sauce-reimagined https://images.typsy.com/images/content/48470 Espagnole sauce reimagined In this online lesson led by Suzanne Barr, you'll learn how to reimagine a traditional espagnole. https://www.typsy.com/player?id=48470 386 2023-01-20T03:39:01+00:00 yes yes no https://www.typsy.com/lessons/hollandaise-sauce-reimagined https://images.typsy.com/images/content/48471 Hollandaise sauce reimagined In this online lesson led by Suzanne Barr, you'll learn how to reimagine a traditional hollandaise. https://www.typsy.com/player?id=48471 334 2023-01-20T03:40:50+00:00 yes yes no https://www.typsy.com/lessons/mayonnaise-sauce-reimagined https://images.typsy.com/images/content/48472 Mayonnaise sauce reimagined In this online lesson led by Suzanne Barr, you'll learn how to reimagine a traditional mayonnaise. https://www.typsy.com/player?id=48472 306 2023-01-20T03:42:40+00:00 yes yes no https://www.typsy.com/lessons/conclusion-reimagining-classic-sauces https://images.typsy.com/images/content/48473 Conclusion - Reimagining classic sauces In this online lesson led by Suzanne Barr, you'll hear some final thoughts on reimagining classic French sauces. https://www.typsy.com/player?id=48473 68 2023-01-20T03:44:11+00:00 yes yes no https://www.typsy.com/lessons/welcome-customer-service-recovery https://images.typsy.com/images/content/48502 Welcome - Customer service recovery In this online lesson led by Dan Cockerell, you'll get an introductory overview of the Customer service recovery course. https://www.typsy.com/player?id=48502 93 2023-01-31T03:47:41+00:00 yes yes no https://www.typsy.com/lessons/what-is-customer-service-recovery https://images.typsy.com/images/content/48503 What is customer service recovery? In this online lesson led by Dan Cockerell, you'll learn what customer service recovery means, and why it's so important. https://www.typsy.com/player?id=48503 203 2023-01-31T03:52:56+00:00 yes yes no https://www.typsy.com/lessons/customer-service-recovery-principles https://images.typsy.com/images/content/48504 Customer service recovery principles In this online lesson led by Dan Cockerell, you'll learn four principles of a customer service recovery mindset. https://www.typsy.com/player?id=48504 248 2023-01-31T04:04:08+00:00 yes yes no https://www.typsy.com/lessons/listening-to-manage-customer-complaints https://images.typsy.com/images/content/48505 Listening to manage customer complaints In this online lesson led by Dan Cockerell, you'll learn how to effectively listen for customer service recovery. https://www.typsy.com/player?id=48505 291 2023-01-31T04:05:54+00:00 yes yes no https://www.typsy.com/lessons/making-customers-feel-heard https://images.typsy.com/images/content/48506 Making customers feel heard In this online lesson led by Dan Cockerell, you'll discover tips for making customers feel heard while responding to complaints. https://www.typsy.com/player?id=48506 191 2023-01-31T04:07:33+00:00 yes yes no https://www.typsy.com/lessons/apologizing-during-customer-service-recovery https://images.typsy.com/images/content/48507 Apologizing during customer service recovery In this online lesson led by Dan Cockerell, you'll learn tips for apologizing when a customer has a complaint. https://www.typsy.com/player?id=48507 196 2023-01-31T04:09:06+00:00 yes yes no https://www.typsy.com/lessons/providing-solutions-to-customer-complaints https://images.typsy.com/images/content/48508 Providing solutions to customer complaints In this online lesson led by Dan Cockerell, you'll learn key considerations to help you provide appropriate solutions to customer complaints. https://www.typsy.com/player?id=48508 269 2023-01-31T04:10:37+00:00 yes yes no https://www.typsy.com/lessons/thanking-customers-for-feedback https://images.typsy.com/images/content/48509 Thanking customers for feedback In this online lesson led by Dan Cockerell, you'll learn how to thank a customer for providing feedback. https://www.typsy.com/player?id=48509 213 2023-01-31T04:12:26+00:00 yes yes no https://www.typsy.com/lessons/planning-for-customer-service-recovery https://images.typsy.com/images/content/48510 Planning for customer service recovery In this online lesson led by Dan Cockerell, you'll learn how to plan ahead for effective customer service recovery. https://www.typsy.com/player?id=48510 277 2023-01-31T04:14:27+00:00 yes yes no https://www.typsy.com/lessons/continuously-improving-service-recovery https://images.typsy.com/images/content/48511 Continuously improving service recovery In this online lesson led by Dan Cockerell, you'll learn how to continuously improve your approach to customer service recovery. https://www.typsy.com/player?id=48511 260 2023-01-31T04:17:33+00:00 yes yes no https://www.typsy.com/lessons/conclusion-customer-service-recovery https://images.typsy.com/images/content/48512 Conclusion - Customer service recovery In this online lesson led by Dan Cockerell, you'll hear some final thoughts on how to provide exceptional customer service recovery. https://www.typsy.com/player?id=48512 71 2023-01-31T04:19:16+00:00 yes yes no https://www.typsy.com/lessons/welcome-becoming-a-star-employee https://images.typsy.com/images/content/48551 Welcome - Becoming a star employee In this online lesson led by Dan Cockerell, you'll get an introductory overview of the 'Becoming a star employee' course. https://www.typsy.com/player?id=48551 85 2023-02-20T01:38:54+00:00 yes yes no https://www.typsy.com/lessons/what-makes-a-star-employee https://images.typsy.com/images/content/48552 What makes a star employee? In this online lesson led by Dan Cockerell, you'll learn what being a star employee really means. https://www.typsy.com/player?id=48552 290 2023-02-20T01:43:48+00:00 yes yes no https://www.typsy.com/lessons/self-awareness-for-star-employees https://images.typsy.com/images/content/48553 Self-awareness for star employees In this online lesson led by Dan Cockerell, you'll learn what self-awareness is, why it's important, and how you can develop your own. https://www.typsy.com/player?id=48553 324 2023-02-20T01:45:41+00:00 yes yes no https://www.typsy.com/lessons/have-a-can-do-attitude https://images.typsy.com/images/content/48554 Have a can-do attitude In this online lesson led by Dan Cockerell, you'll learn what a can-do attitude means, why it's important, and how you can develop it to aid service recovery. https://www.typsy.com/player?id=48554 269 2023-02-20T01:47:32+00:00 yes yes no https://www.typsy.com/lessons/expand-knowledge-through-different-experiences https://images.typsy.com/images/content/48555 Expand knowledge through different experiences In this online lesson led by Dan Cockerell, you'll discover how different experiences can help you to become your best! https://www.typsy.com/player?id=48555 346 2023-02-20T01:53:08+00:00 yes yes no https://www.typsy.com/lessons/build-great-relationships-with-colleagues https://images.typsy.com/images/content/48556 Build great relationships with colleagues In this online lesson led by Dan Cockerell, you'll learn the importance of workplace relationships and tips on how to build them. https://www.typsy.com/player?id=48556 232 2023-02-20T01:54:46+00:00 yes yes no https://www.typsy.com/lessons/find-your-courage https://images.typsy.com/images/content/48557 Find your courage In this online lesson led by Dan Cockerell, you'll learn why courage is important and the steps you need to take to help develop your courage. https://www.typsy.com/player?id=48557 262 2023-02-20T01:56:22+00:00 yes yes no https://www.typsy.com/lessons/self-care-for-consistent-work-quality https://images.typsy.com/images/content/48558 Self-care for consistent work quality In this online lesson led by Dan Cockerell, you'll learn how to nurture and take care of yourself. https://www.typsy.com/player?id=48558 239 2023-02-20T01:58:35+00:00 yes yes no https://www.typsy.com/lessons/show-your-accountability https://images.typsy.com/images/content/48559 Show your accountability In this online lesson led by Dan Cockerell, you'll learn why accountability is important and how you can develop accountability in your life. https://www.typsy.com/player?id=48559 270 2023-02-20T02:00:07+00:00 yes yes no https://www.typsy.com/lessons/conclusion-becoming-a-star-employee https://images.typsy.com/images/content/48560 Conclusion - Becoming a star employee In this online lesson led by Dan Cockerell, you'll hear some final thoughts on how to become a star employee. https://www.typsy.com/player?id=48560 85 2023-02-20T02:01:38+00:00 yes yes no https://www.typsy.com/lessons/welcome-offering-service-to-guests-with-disabilities https://images.typsy.com/images/content/48607 Welcome - Offering service to guests with disabilities In this online lesson led by Alvaro Silberstein, you'll get an introductory overview of offering service to guests with disabilities. https://www.typsy.com/player?id=48607 130 2023-03-10T03:57:22+00:00 yes yes no https://www.typsy.com/lessons/what-is-inclusive-service https://images.typsy.com/images/content/48608 What is inclusive service? In this online lesson led by Alvaro Silberstein, you'll learn what inclusive service means, and why offering inclusive service is important. https://www.typsy.com/player?id=48608 236 2023-03-10T03:59:24+00:00 yes yes no https://www.typsy.com/lessons/the-first-step-to-inclusive-service https://images.typsy.com/images/content/48609 The first step to inclusive service In this online lesson led by Alvaro Silberstein, you'll learn how adopting a social model of disability can help you improve the guest experience. https://www.typsy.com/player?id=48609 333 2023-03-10T04:01:35+00:00 yes yes no https://www.typsy.com/lessons/common-myths-about-guests-with-disability https://images.typsy.com/images/content/48610 Common myths about guests with disability In this online lesson led by Alvaro Silberstein, you'll learn common misconceptions about serving guests with disabilities and how to resolve them. https://www.typsy.com/player?id=48610 307 2023-03-10T04:03:21+00:00 yes yes no https://www.typsy.com/lessons/communicating-with-guests-with-disabilities https://images.typsy.com/images/content/48611 Communicating with guests with disabilities In this online lesson led by Alvaro Silberstein, you'll learn five best-practice tips to communicate with guests living with disability in a respectful, welcoming way. https://www.typsy.com/player?id=48611 331 2023-03-10T04:06:01+00:00 yes yes no https://www.typsy.com/lessons/offering-assistance-for-guests-with-disability https://images.typsy.com/images/content/48612 Offering assistance for guests with disability In this online lesson led by Alvaro Silberstein, you'll discover three best-practice tips to offer assistance helpfully and respectfully. https://www.typsy.com/player?id=48612 251 2023-03-10T04:08:01+00:00 yes yes no https://www.typsy.com/lessons/serving-guests-with-visual-disabilities https://images.typsy.com/images/content/48613 Serving guests with visual disabilities In this online lesson led by Alvaro Silberstein, you'll discover tips to respectfully communicate with guests who have a visual disabilities. https://www.typsy.com/player?id=48613 449 2023-03-10T04:11:11+00:00 yes yes no https://www.typsy.com/lessons/serving-guests-with-hearing-disabilities https://images.typsy.com/images/content/48614 Serving guests with hearing disabilities In this online lesson led by Alvaro Silberstein, you'll learn best practices when interacting with guests with hearing disabilities. https://www.typsy.com/player?id=48614 410 2023-03-10T04:32:05+00:00 yes yes no https://www.typsy.com/lessons/serving-guests-with-physical-disabilities https://images.typsy.com/images/content/48615 Serving guests with physical disabilities In this online lesson led by Alvaro Silberstein, you'll discover best practices to serve guests with a physical disabilities. https://www.typsy.com/player?id=48615 478 2023-03-10T04:35:21+00:00 yes yes no https://www.typsy.com/lessons/serving-guests-with-cognitive-disabilities https://images.typsy.com/images/content/48616 Serving guests with cognitive disabilities In this online lesson led by Alvaro Silberstein, you'll learn some helpful tips on how to offer service confidently and respectfully to guests with cognitive disabilities. https://www.typsy.com/player?id=48616 295 2023-03-10T04:37:30+00:00 yes yes no https://www.typsy.com/lessons/best-practices-for-assistance-animals https://images.typsy.com/images/content/48617 Best practices for assistance animals In this online lesson led by Alvaro Silberstein, you'll learn tips to create a safe and comfortable experience for guests with assistance animals. https://www.typsy.com/player?id=48617 329 2023-03-10T04:39:26+00:00 yes yes no https://www.typsy.com/lessons/conclusion-offering-service-to-guests-with-disabilities https://images.typsy.com/images/content/48618 Conclusion - Offering service to guests with disabilities In this online lesson led by Alvaro Silberstein, you'll hear some final thoughts on how to provide a more inclusive, welcoming experience to guests with disabilities. https://www.typsy.com/player?id=48618 94 2023-03-10T04:41:57+00:00 yes yes no https://www.typsy.com/lessons/welcome-online-reputation-management https://images.typsy.com/images/content/48644 Welcome - Online reputation management In this online lesson led by Daniel Craig, you'll get an introductory overview of the Online reputation management course. https://www.typsy.com/player?id=48644 78 2023-04-20T06:11:02+00:00 yes yes no https://www.typsy.com/lessons/what-makes-a-positive-online-reputation https://images.typsy.com/images/content/48645 What makes a positive online reputation? In this online lesson led by Daniel Craig, you'll learn what a positive online reputation means for your business. https://www.typsy.com/player?id=48645 362 2023-04-20T06:17:07+00:00 yes yes no https://www.typsy.com/lessons/conduct-an-online-reputation-audit-and-claim-your-listing https://images.typsy.com/images/content/48646 Conduct an online reputation audit and claim your listing In this online lesson led by Daniel Craig, you'll discover the first step of managing your online reputation - auditing your current reputation, and claiming your listing. https://www.typsy.com/player?id=48646 291 2023-04-20T06:22:38+00:00 yes yes no https://www.typsy.com/lessons/setting-online-reputation-objectives https://images.typsy.com/images/content/48647 Setting online reputation objectives In this online lesson led by Daniel Craig, you'll learn how to set the right objectives to optimize your online reputation strategy. https://www.typsy.com/player?id=48647 249 2023-04-20T06:23:16+00:00 yes yes no https://www.typsy.com/lessons/monitoring-your-online-reputation https://images.typsy.com/images/content/48648 Monitoring your online reputation In this online lesson led by Daniel Craig, you'll learn three key guidelines for monitoring your online reputation. https://www.typsy.com/player?id=48648 324 2023-04-20T06:26:39+00:00 yes yes no https://www.typsy.com/lessons/actioning-review-feedback https://images.typsy.com/images/content/48649 Actioning review feedback In this online lesson led by Daniel Craig, you'll learn how to implement feedback from online reviews to help improve your business' online reputation. https://www.typsy.com/player?id=48649 298 2023-04-20T06:30:55+00:00 yes yes no https://www.typsy.com/lessons/responding-to-negative-reviews https://images.typsy.com/images/content/48650 Responding to negative reviews In this online lesson led by Daniel Craig, you'll learn great tips for responding to negative online reviews. https://www.typsy.com/player?id=48650 264 2023-04-20T06:34:24+00:00 yes yes no https://www.typsy.com/lessons/responding-to-positive-reviews https://images.typsy.com/images/content/48651 Responding to positive reviews In this online lesson led by Daniel Craig, you'll learn why and how to respond to positive online reviews. https://www.typsy.com/player?id=48651 203 2023-04-20T06:37:32+00:00 yes yes no https://www.typsy.com/lessons/preventing-negative-reviews https://images.typsy.com/images/content/48652 Preventing negative reviews In this online lesson led by Daniel Craig, you'll learn some tips to help prevent negative reviews. https://www.typsy.com/player?id=48652 233 2023-04-20T06:39:08+00:00 yes yes no https://www.typsy.com/lessons/generating-positive-reviews https://images.typsy.com/images/content/48653 Generating positive reviews In this online lesson led by Daniel Craig, you'll learn how to proactively encourage your guests to post positive online reviews. https://www.typsy.com/player?id=48653 261 2023-04-20T06:40:35+00:00 yes yes no https://www.typsy.com/lessons/managing-challenging-online-reviews https://images.typsy.com/images/content/48654 Managing challenging online reviews In this online lesson led by Daniel Craig, you'll learn how to manage and respond to challenging online reviews. https://www.typsy.com/player?id=48654 267 2023-04-20T06:42:18+00:00 yes yes no https://www.typsy.com/lessons/conclusion-online-reputation-management https://images.typsy.com/images/content/48655 Conclusion - Online reputation management In this online lesson led by Danie Craig, you'll hear some final thoughts on managing your business' online reputation. https://www.typsy.com/player?id=48655 88 2023-04-20T06:43:43+00:00 yes yes no https://www.typsy.com/lessons/welcome-social-media-marketing https://images.typsy.com/images/content/48687 Welcome - Social media marketing In this online lesson led by Stephanie Garcia, you'll get an introductory overview of the Social media marketing online course. https://www.typsy.com/player?id=48687 101 2023-05-29T07:28:34+00:00 yes yes no https://www.typsy.com/lessons/conducting-a-social-media-review https://images.typsy.com/images/content/48688 Conducting a social media review In this online lesson led by Stephanie Garcia, you'll learn how to conduct a review of your social media so you can understand how to improve it. https://www.typsy.com/player?id=48688 300 2023-05-29T07:32:41+00:00 yes yes no https://www.typsy.com/lessons/setting-social-media-goals https://images.typsy.com/images/content/48689 Setting social media goals In this online lesson led by Stephanie Garcia, you'll learn how to choose the best social media goals for your business objectives. https://www.typsy.com/player?id=48689 236 2023-05-29T07:34:41+00:00 yes yes no https://www.typsy.com/lessons/building-your-customer-avatar https://images.typsy.com/images/content/48690 Building your customer avatar In this online lesson led by Stephanie Garcia, you'll learn how to create a detailed customer avatar to help you build a targeted social media strategy. https://www.typsy.com/player?id=48690 277 2023-05-29T07:36:23+00:00 yes yes no https://www.typsy.com/lessons/prioritizing-the-right-social-media-channels https://images.typsy.com/images/content/48691 Prioritizing the right social media channels In this online lesson led by Stephanie Garcia, you'll learn how to prioritize the right social media channels for your business, and reach your target audience. https://www.typsy.com/player?id=48691 205 2023-05-29T07:37:58+00:00 yes yes no https://www.typsy.com/lessons/establishing-a-distinct-brand-voice-on-social-media https://images.typsy.com/images/content/48692 Establishing a distinct brand voice on social media In this online lesson led by Stephanie Garcia, you'll learn how to communicate on social media with a distinctive, recognizable brand voice. https://www.typsy.com/player?id=48692 280 2023-05-29T07:39:36+00:00 yes yes no https://www.typsy.com/lessons/creating-engaging-content https://images.typsy.com/images/content/48693 Creating engaging content In this online lesson led by Stephanie Garcia, you'll learn some great tips for creating engaging social media content. https://www.typsy.com/player?id=48693 285 2023-05-29T07:41:27+00:00 yes yes no https://www.typsy.com/lessons/posting-content-consistently https://images.typsy.com/images/content/48694 Posting content consistently In this online lesson led by Stephanie Garcia, you'll learn how to maintain a consistent schedule for posting on social media. https://www.typsy.com/player?id=48694 290 2023-05-29T07:43:35+00:00 yes yes no https://www.typsy.com/lessons/engaging-with-your-social-audience https://images.typsy.com/images/content/48695 Engaging with your social audience In this online lesson led by Stephanie Garcia, you'll learn how to engage and interact with your social media audience to draw in more potential customers. https://www.typsy.com/player?id=48695 279 2023-05-29T07:45:06+00:00 yes yes no https://www.typsy.com/lessons/working-with-influencers https://images.typsy.com/images/content/48696 Working with influencers In this online lesson led by Stephanie Garcia, you'll learn great tips to help you partner with influencers and maximize your impact on social media. https://www.typsy.com/player?id=48696 279 2023-05-29T07:46:34+00:00 yes yes no https://www.typsy.com/lessons/evaluating-social-media-effectiveness https://images.typsy.com/images/content/48697 Evaluating social media effectiveness In this online lesson led by Stephanie Garcia, you'll learn how to assess whether you've made effective changes to your social media strategy. https://www.typsy.com/player?id=48697 270 2023-05-29T07:48:00+00:00 yes yes no https://www.typsy.com/lessons/conclusion-social-media-marketing https://images.typsy.com/images/content/48698 Conclusion - Social media marketing In this online lesson led by Stephanie Garcia, you'll hear some final thoughts on creating an engaging, effective social media marketing strategy. https://www.typsy.com/player?id=48698 65 2023-05-29T07:49:13+00:00 yes yes no https://www.typsy.com/lessons/welcome-handling-food-safely-in-retail https://images.typsy.com/images/content/48735 Welcome - Handling food safely in retail In this online lesson led by Sylvia Anderson, you'll learn how to store, prepare, and serve food safely in retail environments. https://www.typsy.com/player?id=48735 100 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/why-safe-retail-food-handling-matters https://images.typsy.com/images/content/48736 Why safe retail food handling matters In this online lesson led by Sylvia Anderson, you'll learn why it's so important to practice safe food handling. https://www.typsy.com/player?id=48736 318 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/personal-hygiene-in-food-retail https://images.typsy.com/images/content/48737 Personal hygiene in food retail In this online lesson led by Sylvia Anderson, you'll learn how to maintain excellent personal hygiene to protect food products from contamination. https://www.typsy.com/player?id=48737 367 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/hand-washing-for-safe-food-handling https://images.typsy.com/images/content/48738 Hand washing for safe food handling In this online lesson led by Sylvia Anderson, you'll learn the proper procedure for hand washing in a food retail environment. https://www.typsy.com/player?id=48738 241 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/receiving-deliveries-in-food-retail https://images.typsy.com/images/content/48739 Receiving deliveries in food retail In this online lesson led by Sylvia Anderson, you'll learn how to practice safe food handling while receiving deliveries. https://www.typsy.com/player?id=48739 330 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/safe-food-storage-and-display https://images.typsy.com/images/content/48740 Safe food storage and display In this online lesson led by Sylvia Anderson, you'll learn how to safely store and display different types of food. https://www.typsy.com/player?id=48740 417 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/preparing-food-safely https://images.typsy.com/images/content/48741 Preparing food safely In this online lesson led by Sylvia Anderson, you'll learn how to prepare food safely. https://www.typsy.com/player?id=48741 390 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/safe-food-service-in-retail https://images.typsy.com/images/content/48742 Safe food service in retail In this online lesson led by Sylvia Anderson, you'll learn how to serve food safely. https://www.typsy.com/player?id=48742 239 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/cleaning-your-food-handling-area https://images.typsy.com/images/content/48743 Cleaning your food handling area In this online lesson led by Sylvia Anderson, you'll learn how to maintain clean, hygienic food handling areas. https://www.typsy.com/player?id=48743 274 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/controlling-pests-in-retail-premises https://images.typsy.com/images/content/48744 Controlling pests in retail premises In this online lesson led by Sylvia Anderson, you'll learn how to identify and prevent pest infestation. https://www.typsy.com/player?id=48744 314 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/conclusion-handling-food-safely-in-retail https://images.typsy.com/images/content/48745 Conclusion - Handling food safely in retail In this online lesson led by Sylvia Anderson, you'll hear some final thoughts on safe food handling in a retail environment. https://www.typsy.com/player?id=48745 95 2023-06-23T00:00:00+00:00 yes yes no https://www.typsy.com/lessons/welcome-showing-kindness https://images.typsy.com/images/content/48843 Welcome - Showing kindness In this online lesson led by Nahla Summers, you'll get an introductory overview of the Showing kindness course. https://www.typsy.com/player?id=48843 100 2023-08-21T20:02:44+00:00 yes yes no https://www.typsy.com/lessons/the-difference-between-kind-and-nice https://images.typsy.com/images/content/48844 The difference between kind and nice In this online lesson led by Nahla Summers, you'll learn the difference between kind and nice. https://www.typsy.com/player?id=48844 331 2023-08-21T20:14:44+00:00 yes yes no https://www.typsy.com/lessons/being-kind-to-yourself https://images.typsy.com/images/content/48845 Being kind to yourself In this online lesson led by Nahla Summers, you'll learn how to reframe your self-talk from negative to positive. https://www.typsy.com/player?id=48845 350 2023-08-21T20:24:29+00:00 yes yes no https://www.typsy.com/lessons/being-kind-within-professional-boundaries https://images.typsy.com/images/content/48846 Being kind within professional boundaries In this online lesson led by Nahla Summers, you'll learn how to stay kind within professional boundaries. https://www.typsy.com/player?id=48846 342 2023-08-21T20:31:51+00:00 yes yes no https://www.typsy.com/lessons/finding-opportunities-to-be-kind https://images.typsy.com/images/content/48847 Finding opportunities to be kind In this online lesson led by Nahla Summers, you'll learn how to find opportunities to be kind to other people. https://www.typsy.com/player?id=48847 330 2023-08-21T20:40:23+00:00 yes yes no https://www.typsy.com/lessons/being-considerate-to-customers https://images.typsy.com/images/content/48848 Being considerate to customers In this online lesson led by Nahla Summers, you'll learn the importance of being considerate to customers. https://www.typsy.com/player?id=48848 348 2023-08-22T07:59:36+00:00 yes yes no https://www.typsy.com/lessons/being-honest-while-being-kind https://images.typsy.com/images/content/48849 Being honest while being kind In this online lesson led by Nahla Summers, you'll learn how to be honest while also being kind. https://www.typsy.com/player?id=48849 305 2023-08-22T08:05:48+00:00 yes yes no https://www.typsy.com/lessons/overcoming-personal-bias-to-be-kind https://images.typsy.com/images/content/48850 Overcoming personal bias to be kind In this online lesson led by Nahla Summers, you'll learn how to overcome personal bias to ensure you treat every guest with equal respect and kindness. https://www.typsy.com/player?id=48850 326 2023-08-22T08:27:36+00:00 yes yes no https://www.typsy.com/lessons/being-kind-when-others-are-unkind https://images.typsy.com/images/content/48851 Being kind when others are unkind In this online lesson led by Nahla Summers, you'll learn how to show kindness, even when other people are being unkind to you. https://www.typsy.com/player?id=48851 311 2023-08-22T08:34:21+00:00 yes yes no https://www.typsy.com/lessons/being-kind-when-having-a-bad-day https://images.typsy.com/images/content/48852 Being kind when having a bad day In this online lesson led by Nahla Summers, you'll learn how to maintain kindness to others, even when you're having a challenging day. https://www.typsy.com/player?id=48852 287 2023-08-22T08:40:00+00:00 yes yes no https://www.typsy.com/lessons/conclusion-showing-kindness https://images.typsy.com/images/content/48853 Conclusion - Showing kindness In this online lesson led by Nahla Summers, you'll hear some final thoughts on how to intentionally show kindness in all aspects of your work. https://www.typsy.com/player?id=48853 106 2023-08-22T08:44:42+00:00 yes yes no https://www.typsy.com/lessons/welcome-introduction-to-red-wine-varietals https://images.typsy.com/images/content/48985 Welcome - Introduction to red wine varietals In this online lesson led by Carlos Simoes Santos, you'll get an introductory overview of the Introduction to red wine varietals course. https://www.typsy.com/player?id=48985 92 2023-09-28T09:49:36+00:00 yes yes no https://www.typsy.com/lessons/a-beginners-guide-to-red-wine-varietals https://images.typsy.com/images/content/48986 A beginner's guide to red wine varietals In this online lesson led by Carlos Simoes Santos, you'll learn what red wine varietals are and how red wine is produced. https://www.typsy.com/player?id=48986 229 2023-09-28T10:02:57+00:00 yes yes no https://www.typsy.com/lessons/reading-a-wine-label https://images.typsy.com/images/content/48987 Reading a wine label In this online lesson led by Carlos Simoes Santos, you'll learn how to read a wine label. https://www.typsy.com/player?id=48987 393 2023-09-28T10:08:55+00:00 yes yes no https://www.typsy.com/lessons/the-flavor-and-structure-of-red-wine https://images.typsy.com/images/content/48988 The flavor and structure of red wine In this online lesson led by Carlos Simoes Santos, you'll learn how to recognize the structural elements of red wine flavor. https://www.typsy.com/player?id=48988 287 2023-09-28T10:12:24+00:00 yes yes no https://www.typsy.com/lessons/discovering-gamay https://images.typsy.com/images/content/48989 Discovering Gamay In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Gamay red wine as well as how to make serving suggestions. https://www.typsy.com/player?id=48989 269 2023-09-28T10:17:37+00:00 yes yes no https://www.typsy.com/lessons/discovering-pinot-noir https://images.typsy.com/images/content/48990 Discovering Pinot Noir In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Pinot Noir red wine as well as how to make serving suggestions. https://www.typsy.com/player?id=48990 298 2023-09-28T10:22:33+00:00 yes yes no https://www.typsy.com/lessons/discovering-merlot https://images.typsy.com/images/content/48991 Discovering Merlot In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Merlot red wine as well as how to make serving suggestions. https://www.typsy.com/player?id=48991 310 2023-09-28T11:59:02+00:00 yes yes no https://www.typsy.com/lessons/discovering-tempranillo https://images.typsy.com/images/content/48992 Discovering Tempranillo In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Tempranillo red wine as well as how to make serving suggestions. https://www.typsy.com/player?id=48992 260 2023-09-28T12:05:44+00:00 yes yes no https://www.typsy.com/lessons/discovering-nebbiolo https://images.typsy.com/images/content/48993 Discovering Nebbiolo In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Nebbiolo red wine as well as how to make serving suggestions. https://www.typsy.com/player?id=48993 327 2023-09-28T12:09:59+00:00 yes yes no https://www.typsy.com/lessons/discovering-cabernet-sauvignon https://images.typsy.com/images/content/48994 Discovering Cabernet Sauvignon In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Cabernet Sauvignon red wine as well as how to make serving suggestions. https://www.typsy.com/player?id=48994 297 2023-09-28T12:13:57+00:00 yes yes no https://www.typsy.com/lessons/discovering-syrah-and-shiraz https://images.typsy.com/images/content/48995 Discovering Syrah and Shiraz In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Syrah and Shiraz red wines as well as how to make serving suggestions. https://www.typsy.com/player?id=48995 285 2023-09-28T12:17:33+00:00 yes yes no https://www.typsy.com/lessons/discovering-red-wine-blends https://images.typsy.com/images/content/48996 Discovering red wine blends In this online lesson led by Carlos Simoes Santos, you'll learn how to confidently recommend red wine blends to your guests. https://www.typsy.com/player?id=48996 262 2023-09-28T12:21:52+00:00 yes yes no https://www.typsy.com/lessons/tips-for-recommending-red-wine https://images.typsy.com/images/content/48997 Tips for recommending red wine In this online lesson led by Carlos Simoes Santos, you'll learn how to make red wine recommendations to common guest requests. https://www.typsy.com/player?id=48997 337 2023-09-28T12:25:30+00:00 yes yes no https://www.typsy.com/lessons/conclusion-introduction-to-red-wine-varietals https://images.typsy.com/images/content/48998 Conclusion - Introduction to red wine varietals In this online lesson led by Carlos Simoes Santos, you'll hear some final thoughts on red wine varietals and how to recommend them to your guests. https://www.typsy.com/player?id=48998 90 2023-09-28T12:28:07+00:00 yes yes no https://www.typsy.com/lessons/the-importance-of-disaster-resilience https://images.typsy.com/images/content/49017 The importance of disaster resilience In this online lesson from EarthCheck, you'll learn the types of disasters and the importance of disaster management and resilience. https://www.typsy.com/player?id=49017 443 2023-11-08T15:39:35+00:00 yes yes no https://www.typsy.com/lessons/preventing-and-mitigating-disasters https://images.typsy.com/images/content/49018 Preventing and mitigating disasters In this online lesson from EarthCheck, you'll learn what risk means and how to create a risk management plan. https://www.typsy.com/player?id=49018 403 2023-11-08T15:44:01+00:00 yes yes no https://www.typsy.com/lessons/preparing-readiness https://images.typsy.com/images/content/49019 Preparing readiness In this online lesson from EarthCheck, you'll learn how to develop a disaster management plan. https://www.typsy.com/player?id=49019 478 2023-11-08T15:55:03+00:00 yes yes no https://www.typsy.com/lessons/preparing-for-recovery https://images.typsy.com/images/content/49020 Preparing for recovery In this online lesson from EarthCheck, you'll learn how to create an effective recovery plan for your business. https://www.typsy.com/player?id=49020 333 2023-11-08T16:10:33+00:00 yes yes no https://www.typsy.com/lessons/responding-effectively-to-disasters https://images.typsy.com/images/content/49021 Responding effectively to disasters In this online lesson from EarthCheck, you'll learn how to implement a five-step response approach during disasters. https://www.typsy.com/player?id=49021 384 2023-11-08T16:10:40+00:00 yes yes no https://www.typsy.com/lessons/recovering-after-a-disaster https://images.typsy.com/images/content/49022 Recovering after a disaster In this online lesson from EarthCheck, you'll learn how to adapt your recovery strategy so you can resume business post-disaster for cash flow. https://www.typsy.com/player?id=49022 473 2023-11-08T16:11:21+00:00 yes yes no https://www.typsy.com/lessons/welcome-preventative-maintenance-principles https://images.typsy.com/images/content/49030 Welcome - Preventative maintenance principles In this online lesson led by Nick Lawniczak, you'll get an introductory overview of the Preventative maintenance principles course. https://www.typsy.com/player?id=49030 64 2023-11-20T13:39:55+00:00 yes yes no https://www.typsy.com/lessons/the-need-for-preventative-maintenance https://images.typsy.com/images/content/49031 The need for preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn what preventative maintenance is and why it is crucial in keeping a hotel running smoothly. https://www.typsy.com/player?id=49031 271 2023-11-20T13:52:51+00:00 yes yes no https://www.typsy.com/lessons/promoting-maintenance-safety https://images.typsy.com/images/content/49032 Promoting maintenance safety In this online lesson led by Nick Lawniczak, you'll learn how to prioritize your safety during different preventative maintenance tasks. https://www.typsy.com/player?id=49032 379 2023-11-20T13:54:51+00:00 yes yes no https://www.typsy.com/lessons/deciding-to-maintain-or-replace-equipment https://images.typsy.com/images/content/49033 Deciding to maintain or replace equipment In this online lesson led by Nick Lawniczak, you'll learn how to make informed decisions on when a piece of equipment needs maintenance or replacement. https://www.typsy.com/player?id=49033 242 2023-11-20T13:56:28+00:00 yes yes no https://www.typsy.com/lessons/communicating-internally-during-preventative-maintenance https://images.typsy.com/images/content/49034 Communicating internally during preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn the importance of communication and how and when to communicate updates with other teams. https://www.typsy.com/player?id=49034 290 2023-11-20T14:10:14+00:00 yes yes no https://www.typsy.com/lessons/guest-experience-during-preventative-maintenance https://images.typsy.com/images/content/49035 Guest experience during preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn how to prevent affecting the guest experience negatively while doing preventative maintenance. https://www.typsy.com/player?id=49035 299 2023-11-20T14:31:46+00:00 yes yes no https://www.typsy.com/lessons/documenting-preventative-maintenance-tasks https://images.typsy.com/images/content/49036 Documenting preventative maintenance tasks In this online lesson led by Nick Lawniczak, you'll learn how to document preventative maintenance tasks for future collaboration and improvement. https://www.typsy.com/player?id=49036 245 2023-11-20T14:34:44+00:00 yes yes no https://www.typsy.com/lessons/conclusion-preventative-maintenance-principles https://images.typsy.com/images/content/49037 Conclusion - Preventative maintenance principles In this online lesson led by Nick Lawniczak, you'll hear some final thoughts on preventative maintenance and how you can make a significant impact of the guest experience by maintaining a safe environment for your guests. https://www.typsy.com/player?id=49037 71 2023-11-20T14:36:29+00:00 yes yes no https://www.typsy.com/lessons/welcome-preventative-maintenance-applications https://images.typsy.com/images/content/49069 Welcome - Preventative maintenance applications In this online lesson led by Nick Lawniczak, you'll get an introductory overview of the preventative maintenance applications course. https://www.typsy.com/player?id=49069 69 2023-11-25T10:07:19+00:00 yes yes no https://www.typsy.com/lessons/preventative-maintenance-for-tiles https://images.typsy.com/images/content/49070 Tiles: Preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn how to inspect and replace damaged tiles. https://www.typsy.com/player?id=49070 386 2023-11-25T10:21:23+00:00 yes yes no https://www.typsy.com/lessons/preventative-maintenance-on-paintwork https://images.typsy.com/images/content/49071 Paintwork: Preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn how to do preventative maintenance on paintwork. https://www.typsy.com/player?id=49071 312 2023-11-25T10:25:04+00:00 yes yes no https://www.typsy.com/lessons/preventative-maintenance-for-toilets https://images.typsy.com/images/content/49072 Toilets: Preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn how to check and fix toilets. https://www.typsy.com/player?id=49072 282 2023-11-25T10:32:17+00:00 yes yes no https://www.typsy.com/lessons/preventative-maintenance-for-drains https://images.typsy.com/images/content/49073 Drains: Preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn how to conduct preventative maintenance on a drain. https://www.typsy.com/player?id=49073 167 2023-11-25T10:34:01+00:00 yes yes no https://www.typsy.com/lessons/preventative-maintenance-for-water-supply-systems https://images.typsy.com/images/content/49084 Water supply systems: Preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn how to inspect and address leaks in water supply systems. https://www.typsy.com/player?id=49084 205 2023-11-25T10:39:21+00:00 yes yes no https://www.typsy.com/lessons/preventative-maintenance-for-p-trap-drainage-systems https://images.typsy.com/images/content/49085 P-trap drainage systems: Preventative Maintenance In this online lesson led by Nick Lawniczak, you'll learn how to inspect a P-trap drainage system for leaks. https://www.typsy.com/player?id=49085 194 2023-11-25T10:42:15+00:00 yes yes no https://www.typsy.com/lessons/preventative-maintenance-for-hot-water-valve-stems https://images.typsy.com/images/content/49088 Hot water valve stems: Preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn how to do preventative maintenance on valve stems. https://www.typsy.com/player?id=49088 177 2023-11-25T10:47:08+00:00 yes yes no https://www.typsy.com/lessons/preventative-maintenance-for-temperature-monitoring-hvac-systems https://images.typsy.com/images/content/49089 Temperature monitoring HVAC systems: Preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn how to do preventative maintenance of a HVAC system. https://www.typsy.com/player?id=49089 210 2023-11-25T10:50:05+00:00 yes yes no https://www.typsy.com/lessons/preventative-maintenance-for-air-filters https://images.typsy.com/images/content/49090 Air filters: Preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn how to check and replace air filters. https://www.typsy.com/player?id=49090 210 2023-11-25T10:52:52+00:00 yes yes no https://www.typsy.com/lessons/preventative-maintenance-for-light-fixtures https://images.typsy.com/images/content/49095 Light fixtures: Preventative maintenance In this online lesson led by Nick Lawniczak, you'll learn how to inspect light fixtures and troubleshoot light issues. https://www.typsy.com/player?id=49095 229 2023-11-25T10:56:23+00:00 yes yes no https://www.typsy.com/lessons/conclusion-preventative-maintenance-applications https://images.typsy.com/images/content/49100 Conclusion - Preventative maintenance applications In this online lesson led by Nick Lawniczak, you'll hear some final thoughts on preventative maintenance and how you can implement preventative maintenance practices in your facility. https://www.typsy.com/player?id=49100 92 2023-11-25T10:59:26+00:00 yes yes no https://www.typsy.com/lessons/creating-magic-the-chain-of-excellence https://images.typsy.com/images/content/49163 Creating magic: The chain of excellence Embark on a journey of excellence with Dan and Valerie Cockerell. Explore the 'Chain of Excellence,' a model for building a successful business through a positive company culture. Elevate your leadership skills with this essential online lesson! https://www.typsy.com/player?id=49163 407 2024-01-22T03:12:08+00:00 yes yes no https://www.typsy.com/lessons/creating-magic-sustainable-results https://images.typsy.com/images/content/49164 Creating magic: Sustainable results Unlock the secrets of creating magical and sustainable results with Dan Cockerell. Explore the art of enhancing business outcomes through guest intent to return and recommend. Elevate your venue's success with this essential online lesson! https://www.typsy.com/player?id=49164 279 2024-01-22T03:14:12+00:00 yes yes no https://www.typsy.com/lessons/creating-magic-customer-service-excellence-1 https://images.typsy.com/images/content/49165 Creating magic: Customer service excellence 1 Explore the art of creating small magical moments that exceed guest expectations with Dan and Valerie Cockerell. Learn the importance of tapping into guests' emotions to craft memorable experiences that transform visits from average to excellent. https://www.typsy.com/player?id=49165 545 2024-01-22T03:18:41+00:00 yes yes no https://www.typsy.com/lessons/creating-magic-customer-service-excellence-2 https://images.typsy.com/images/content/49166 Creating magic: Customer service excellence 2 Explore tactics to understand your guests throughout their journey, address assumptions and stereotypes, and experience your guest's perspective with Dan and Valerie Cockerell. Elevate your hospitality skills with this essential online lesson! https://www.typsy.com/player?id=49166 1199 2024-01-22T03:20:29+00:00 yes yes no https://www.typsy.com/lessons/creating-magic-hire-them-right https://images.typsy.com/images/content/49167 Creating magic: Hire them right Master the art of building a stellar team with insights from Dan Cockerell. Explore the importance of hiring based on skills, passion, and attitude so you can assemble a team that creates magic. Elevate your hiring strategies with this essential online lesson! https://www.typsy.com/player?id=49167 813 2024-01-22T03:21:57+00:00 yes yes no https://www.typsy.com/lessons/creating-magic-train-them-right https://images.typsy.com/images/content/49168 Creating magic: Train them right Dive into the crucial role of onboarding in upskilling and integrating staff into your business with Valerie Cockerell. Explore the importance of Decision Criteria, empowering staff to make informed day-to-day decisions. Elevate your business strategies with this essential online lesson! https://www.typsy.com/player?id=49168 547 2024-01-22T03:26:50+00:00 yes yes no https://www.typsy.com/lessons/creating-magic-treat-them-right https://images.typsy.com/images/content/49169 Creating magic: Treat them right Explore the importance of exceeding expectations, building relationships, and fostering rapport with your team with Dan and Valerie Cockerell. Learn the significance of recognizing good behavior and the value of providing and receiving employee feedback. https://www.typsy.com/player?id=49169 1122 2024-01-22T03:29:11+00:00 yes yes no https://www.typsy.com/lessons/creating-magic-leadership-excellence https://images.typsy.com/images/content/49170 Creating magic: Leadership excellence Explore the essential traits and behaviors of a good leader with Dan and Valerie Cockerell. Learn the art of giving everyone a voice and the importance of role-modeling behaviors for success in your business. Elevate your leadership skills with this transformative online lesson! https://www.typsy.com/player?id=49170 787 2024-01-22T03:29:34+00:00 yes yes no https://www.typsy.com/lessons/what-is-data-and-why-is-it-important https://images.typsy.com/images/content/49171 What is data and why is it important? Dive into the world of data with Fabian Bartnick. Learn the significance of data, its evolution over time, and its impact on understanding guest behavior. Elevate your insights with this essential lesson! https://www.typsy.com/player?id=49171 494 2024-01-22T04:30:58+00:00 yes yes no https://www.typsy.com/lessons/different-data-sets-in-revenue-management https://images.typsy.com/images/content/49172 Different data sets in revenue management Master the dynamics of revenue management data sets with Fabian Bartnick. Learn to navigate common data sets, and discover the art of sorting them based on demand and importance. Elevate your revenue management strategies with this essential online lesson! https://www.typsy.com/player?id=49172 1123 2024-01-22T05:36:24+00:00 yes yes no https://www.typsy.com/lessons/moving-from-raw-data-to-usable-data https://images.typsy.com/images/content/49173 Moving from RAW data to USABLE data Transform your business strategy with insights from Fabian Bartnick. Explore the journey from RAW to USABLE data, understanding the importance of visualization. Elevate your decision-making process with this essential online lesson! https://www.typsy.com/player?id=49173 1126 2024-01-22T05:37:36+00:00 yes yes no https://www.typsy.com/lessons/storytelling-for-data https://images.typsy.com/images/content/49174 Storytelling for data Dive into the art of data storytelling, learning to dissect and present your data in an easy-to-understand story format with Fabian Bartnick. Elevate your data communication skills with this essential online lesson! https://www.typsy.com/player?id=49174 319 2024-01-22T05:38:51+00:00 yes yes no https://www.typsy.com/lessons/pricing-evolution https://images.typsy.com/images/content/49175 Pricing evolution Navigate the changing landscape of pricing with insights from Fabian Bartnick. Dive into the three levels of pricing, understand the interplay of supply and demand, and grasp the evolution of pricing concepts. Elevate your revenue management skills with this essential online lesson! https://www.typsy.com/player?id=49175 599 2024-01-22T05:40:19+00:00 yes yes no https://www.typsy.com/lessons/establishing-a-baseline-in-pricing https://images.typsy.com/images/content/49176 Establishing a baseline in pricing Set the foundation for successful pricing with insights from Fabian Bartnick. Learn the nuances of market, competition, and demand dynamics. Elevate your revenue management skills with this crucial online lesson! https://www.typsy.com/player?id=49176 1038 2024-01-22T05:41:29+00:00 yes yes no https://www.typsy.com/lessons/understanding-the-different-layers-of-data https://images.typsy.com/images/content/49177 Understanding the different layers of data Navigate the world of data analysis with insights from Fabian Bartnick. Learn to unravel the layers of data, use it to tell compelling stories, and master Exploratory Data Analysis (EDA). Elevate your skills in data management for impactful decision-making! https://www.typsy.com/player?id=49177 641 2024-01-22T05:42:41+00:00 yes yes no https://www.typsy.com/lessons/pricing-psychology https://images.typsy.com/images/content/49178 Pricing psychology Explore the intricate relationship between psychology and pricing, discovering how it can boost revenue with Fabian Bartnick. Learn the art of leveraging psychological factors in your pricing strategy, turning it into a powerful tool beyond mere price points. https://www.typsy.com/player?id=49178 764 2024-01-22T05:43:05+00:00 yes yes no https://www.typsy.com/lessons/what-defines-transformational-leadership https://images.typsy.com/images/content/49179 What defines transformational leadership Explore transformational leadership with CD Kotze and Allan Elias. Learn emotional intelligence, history, and impactful leadership. Elevate your skills now! https://www.typsy.com/player?id=49179 586 2024-01-22T06:07:44+00:00 yes yes no https://www.typsy.com/lessons/transformational-vs-transactional-leadership https://images.typsy.com/images/content/49180 Transformational vs Transactional leadership Discover the nuances between transformational and transactional leadership in this online lesson. Join CD Kotze and Allan Elias as they unravel the differences, explain their synergy, and guide you on creating team order. Unleash the power of combined leadership styles. Learn more now! https://www.typsy.com/player?id=49180 340 2024-01-22T06:09:16+00:00 yes yes no https://www.typsy.com/lessons/the-characteristics-of-transformational-leaders https://images.typsy.com/images/content/49181 The characteristics of transformational leaders Unleash your leadership potential with CD Kotze and Allan Elias. Dive into the characteristics of a transformational leader, from mindfulness to creating thriving environments. Explore the neuroscience-based steps to elevate your leadership. Start your transformative journey now! https://www.typsy.com/player?id=49181 828 2024-01-22T06:10:31+00:00 yes yes no https://www.typsy.com/lessons/being-clear-on-your-purpose-for-transformational-leadership https://images.typsy.com/images/content/49182 Being clear on your purpose for transformational leadership Gain clarity in your leadership journey with CD Kotze and Allan Elias. Explore the purpose of transformational leadership, crafting a fluid vision and purpose. Learn why it's crucial to assess where your team is and where you want to take them. Elevate your leadership skills today! https://www.typsy.com/player?id=49182 344 2024-01-22T06:11:56+00:00 yes yes no https://www.typsy.com/lessons/creating-consciousness-for-transformational-leadership https://images.typsy.com/images/content/49183 Creating consciousness for transformational leadership Embark on a transformative journey with CD Kotze and Allan Elias. Explore the power of consciousness in leadership, understanding meta-thinking, questioning your thoughts, and breaking free from past influences. Unleash your leadership potential now! https://www.typsy.com/player?id=49183 319 2024-01-22T06:13:12+00:00 yes yes no https://www.typsy.com/lessons/empowering-your-environment-for-transformational-leadership https://images.typsy.com/images/content/49184 Empowering your environment for transformational leadership Transform your leadership approach with CD Kotze. Dive into creating an empowering environment where collaboration thrives. Learn to involve your team in vision, draw inspiration from successful leaders, and sense and support your venue's atmosphere. Elevate your leadership skills today! https://www.typsy.com/player?id=49184 425 2024-01-22T06:14:26+00:00 yes yes no https://www.typsy.com/lessons/generating-energy-for-transformational-leadership https://images.typsy.com/images/content/49185 Generating energy for transformational leadership Explore the skill to creating team energy and celebrating your team with CD Kotze and Allan Elias. Learn why viewing every opportunity as a learning experience is the key to transformative leadership. Fuel your team's growth and success today! https://www.typsy.com/player?id=49185 335 2024-01-22T06:15:45+00:00 yes yes no https://www.typsy.com/lessons/using-your-creativity-for-transformational-leadership https://images.typsy.com/images/content/49186 Using your creativity for transformational leadership Explore the role of creativity in transformative leadership, making your environment better, fostering individuality, and applying creative thinking to existing norms for progress with CD Kotze and Allan Elias. Ignite innovation and growth in your team now! https://www.typsy.com/player?id=49186 432 2024-01-22T06:17:16+00:00 yes yes no https://www.typsy.com/lessons/welcome-luxury-spa-and-wellness-guest-services https://images.typsy.com/images/content/49195 Welcome - Luxury spa and wellness guest services In this online lesson led by Karen Coetzee, you'll get an introductory overview of the Luxury spa and wellness guest services course. https://www.typsy.com/player?id=49195 81 2024-01-31T02:28:46+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-luxury-spa https://images.typsy.com/images/content/49196 Introduction to luxury spa In this online lesson led by Karen Coetzee, you'll learn the difference between luxury and non-luxury spas and the importance of guest service. https://www.typsy.com/player?id=49196 334 2024-01-31T02:31:03+00:00 yes yes no https://www.typsy.com/lessons/the-luxury-spa-guest-journey https://images.typsy.com/images/content/49197 The luxury spa guest journey In this online lesson led by Karen Coetzee, you'll learn about the importance of the guest journey in a luxury spa. https://www.typsy.com/player?id=49197 516 2024-01-31T02:35:19+00:00 yes yes no https://www.typsy.com/lessons/hosting-spa-tours https://images.typsy.com/images/content/49198 Hosting spa tours In this online lesson led by Karen Coetzee, you'll learn how to conduct a spa tour which can convert into a booking. https://www.typsy.com/player?id=49198 280 2024-01-31T02:37:13+00:00 yes yes no https://www.typsy.com/lessons/booking-spa-appointments https://images.typsy.com/images/content/49199 Booking spa appointments In this online lesson led by Karen Coetzee, you'll learn how to book spa appointments by following a booking process. https://www.typsy.com/player?id=49199 349 2024-01-31T02:41:24+00:00 yes yes no https://www.typsy.com/lessons/creating-a-luxury-spa-environment https://images.typsy.com/images/content/49200 Creating a luxury spa environment In this online lesson led by Karen Coetzee, you'll learn the impact of a spa environment on the guest experience. https://www.typsy.com/player?id=49200 375 2024-01-31T02:44:20+00:00 yes yes no https://www.typsy.com/lessons/welcoming-guests-to-spa-services https://images.typsy.com/images/content/49201 Welcoming guests to spa services In this online lesson led by Karen Coetzee, you'll learn the importance of a positive first impression when welcoming guests to a spa. https://www.typsy.com/player?id=49201 295 2024-01-31T02:46:45+00:00 yes yes no https://www.typsy.com/lessons/luxury-spa-service-knowledge https://images.typsy.com/images/content/49202 Luxury spa service knowledge In this online lesson led by Karen Coetzee, you'll learn how knowing your spa menu will help you create an exceptional guest experience. https://www.typsy.com/player?id=49202 364 2024-01-31T02:50:06+00:00 yes yes no https://www.typsy.com/lessons/checking-guests-into-spa-services https://images.typsy.com/images/content/49203 Checking guests into spa services In this online lesson led by Karen Coetzee, you'll learn how to check in guests to a spa and personalize the experience. https://www.typsy.com/player?id=49203 363 2024-01-31T02:51:23+00:00 yes yes no https://www.typsy.com/lessons/enhancing-spa-experiences-through-effective-communication https://images.typsy.com/images/content/49204 Enhancing spa experiences through effective communication In this online lesson led by Karen Coetzee, you'll learn helpful communication techniques that will impress your guests. https://www.typsy.com/player?id=49204 412 2024-01-31T02:53:35+00:00 yes yes no https://www.typsy.com/lessons/farewelling-guests-from-the-spa https://images.typsy.com/images/content/49205 Farewelling guests from the spa In this online lesson led by Karen Coetzee, you'll learn the importance of the final stage of the guest journey - the farewell. https://www.typsy.com/player?id=49205 454 2024-01-31T02:57:11+00:00 yes yes no https://www.typsy.com/lessons/maintaining-spa-guest-privacy https://images.typsy.com/images/content/49206 Maintaining spa guest privacy In this online lesson led by Karen Coetzee, you'll learn the importance of respecting guest privacy in a spa. https://www.typsy.com/player?id=49206 334 2024-01-31T02:58:36+00:00 yes yes no https://www.typsy.com/lessons/conclusion-luxury-spa-and-wellness-guest-services https://images.typsy.com/images/content/49207 Conclusion - Luxury spa and wellness guest services In this online lesson led by Karen Coetzee, you'll hear some final thoughts on luxury spa and wellness guest services. https://www.typsy.com/player?id=49207 63 2024-01-31T03:00:50+00:00 yes yes no https://www.typsy.com/lessons/how-to-create-a-capex-budget https://images.typsy.com/images/content/49277 How to create a CapEx budget In this online lesson led by Manish Gupta, you'll learn how to create a CapEx budget to help grow your resort or hotel. https://www.typsy.com/player?id=49277 330 2024-03-22T02:29:30+00:00 yes yes no https://www.typsy.com/lessons/managing-cash-during-uncertain-times https://images.typsy.com/images/content/49278 Managing cash during uncertain times In this online lesson led by Manish Gupta, you'll learn top tips to help you effectively manage your cash during uncertain times. https://www.typsy.com/player?id=49278 313 2024-03-22T02:26:30+00:00 yes yes no https://www.typsy.com/lessons/how-to-conduct-profit-and-loss-meetings https://images.typsy.com/images/content/49279 How to conduct profit and loss meetings In this online lesson led by Manish Gupta, you'll learn how to conduct a profit and loss meeting. https://www.typsy.com/player?id=49279 333 2024-03-22T02:26:22+00:00 yes yes no https://www.typsy.com/lessons/providing-feedback-to-finance-staff https://images.typsy.com/images/content/49280 Providing feedback to finance staff In this online lesson led by Manish Gupta, you'll learn how to provide effective feedback to your finance team. https://www.typsy.com/player?id=49280 348 2024-03-22T02:26:01+00:00 yes yes no https://www.typsy.com/lessons/how-to-prepare-for-profit-and-loss-meetings https://images.typsy.com/images/content/49281 How to prepare for profit and loss meetings In this online lesson led by Manish Gupta you'll explore how to prepare for a profit and loss meeting. https://www.typsy.com/player?id=49281 337 2024-03-22T01:19:10+00:00 yes yes no https://www.typsy.com/lessons/overcoming-imposter-syndrome-in-times-of-change https://images.typsy.com/images/content/49285 Overcoming imposter syndrome in times of change In this online lesson led by Orianne Gambino you'll be introduced to imposter syndrome and learn how it can affect you and those around you. https://www.typsy.com/player?id=49285 311 2024-03-28T02:07:45+00:00 yes yes no https://www.typsy.com/lessons/encouraging-team-members-to-take-initiatives https://images.typsy.com/images/content/49286 Encouraging team members to take initiatives In this online lesson led by Orianne Gambino, you'll explore techniques to help your team take initiative and make decisions. https://www.typsy.com/player?id=49286 192 2024-03-28T02:12:13+00:00 yes yes no https://www.typsy.com/lessons/key-actions-to-set-yourself-up-for-success-when-promoted-to-manager https://images.typsy.com/images/content/49287 Key actions to set yourself up for success when promoted to manager In this online lesson led by Orianne Gambino, you'll learn top tips to help you achieve success as a new manager. https://www.typsy.com/player?id=49287 242 2024-03-28T02:31:49+00:00 yes yes no https://www.typsy.com/lessons/how-to-have-difficult-conversations https://images.typsy.com/images/content/49393 How to have difficult conversations In this online lesson led by Orianne Gambino, you'll learn how to conduct difficult conversations with your team. https://www.typsy.com/player?id=49393 265 2024-04-17T04:22:00+00:00 yes yes no https://www.typsy.com/lessons/how-to-work-with-perfectionist-team-members https://images.typsy.com/images/content/49395 How to work with perfectionist team members In this online lesson led by Orianne Gambino, you'll learn how you can work with a team member who is a perfectionist. https://www.typsy.com/player?id=49395 280 2024-04-17T04:04:29+00:00 yes yes no https://www.typsy.com/lessons/how-to-have-career-conversations https://images.typsy.com/images/content/49396 How to have career conversations In this online lesson led by Orianne Gambino, you'll learn how you can have career conversations with your team members. https://www.typsy.com/player?id=49396 301 2024-04-17T03:51:24+00:00 yes yes no https://www.typsy.com/lessons/how-to-increase-self-confidence https://images.typsy.com/images/content/49397 How to increase self-confidence In this online lesson led by Orianne Gambino, you'll learn how you can build your self-confidence. https://www.typsy.com/player?id=49397 322 2024-04-17T03:29:25+00:00 yes yes no https://www.typsy.com/lessons/how-to-be-a-trusted-leader https://images.typsy.com/images/content/49401 How to be a trusted leader In this online lesson led by Orianne Gambino, you'll learn how you can become a leader your team can trust. https://www.typsy.com/player?id=49401 274 2024-04-17T03:20:41+00:00 yes yes no https://www.typsy.com/lessons/how-to-deal-with-team-member-disagreements https://images.typsy.com/images/content/49403 How to deal with team member disagreements In this online lesson led by Orianne Gambino, you'll learn how you can deescalate team disagreements. https://www.typsy.com/player?id=49403 337 2024-04-17T01:34:27+00:00 yes yes no https://www.typsy.com/lessons/encouraging-strategic-thinking-in-your-team https://images.typsy.com/images/content/49404 Encouraging strategic thinking in your team In this online lesson led by Orianne Gambino, you'll learn how you can support and encourage your team to think more strategically. https://www.typsy.com/player?id=49404 303 2024-04-17T01:23:06+00:00 yes yes no https://www.typsy.com/lessons/welcome-the-culture-of-luxury https://images.typsy.com/images/content/49408 Welcome - The culture of luxury In this online lesson led by Arnaud Bouvier, you'll get an introductory overview of The culture of luxury course. https://www.typsy.com/player?id=49408 111 2024-04-24T04:59:45+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-the-culture-of-luxury https://images.typsy.com/images/content/49409 Introduction to the culture of luxury In this online lesson led by Arnaud Bouvier, you'll learn what makes a venue be classed as 'luxury'. https://www.typsy.com/player?id=49409 390 2024-04-24T05:02:39+00:00 yes yes no https://www.typsy.com/lessons/cultivating-a-luxury-service-mindset https://images.typsy.com/images/content/49410 Cultivating a luxury service mindset In this online lesson led by Arnaud Bouvier, you'll learn what the luxury service mindset is and how its attributes can translate into your everyday actions. https://www.typsy.com/player?id=49410 404 2024-04-24T05:05:15+00:00 yes yes no https://www.typsy.com/lessons/the-art-of-personalizing-service-in-luxury https://images.typsy.com/images/content/49411 The art of personalizing service in luxury In this online lesson led by Arnaud Bouvier, you'll learn the concept of personalizing guests' experience, and how you can implement personalization in your department. https://www.typsy.com/player?id=49411 376 2024-04-24T05:07:23+00:00 yes yes no https://www.typsy.com/lessons/using-a-guests-name-in-luxury https://images.typsy.com/images/content/49412 Using a guest's name in luxury In this online lesson led by Arnaud Bouvier, you'll learn how using a guest's name adds to the sense of luxury and the situations when using their name is adequate. https://www.typsy.com/player?id=49412 306 2024-04-24T05:15:34+00:00 yes yes no https://www.typsy.com/lessons/anticipating-and-observing-in-luxury-service https://images.typsy.com/images/content/49413 Anticipating and observing in luxury service In this online lesson led by Arnaud Bouvier, you'll learn how to fulfill guest's needs before they express them. https://www.typsy.com/player?id=49413 247 2024-04-24T05:19:09+00:00 yes yes no https://www.typsy.com/lessons/showing-thoughtfulness-in-luxury-service https://images.typsy.com/images/content/49414 Showing thoughtfulness in luxury service In this online lesson led by Arnaud Bouvier, you'll learn what thoughtfulness means in the context of luxury and how you can bring thoughtfulness into your role when serving guests. https://www.typsy.com/player?id=49414 356 2024-04-24T05:19:39+00:00 yes yes no https://www.typsy.com/lessons/rapport-in-luxury-interactions https://images.typsy.com/images/content/49415 Rapport in luxury interactions In this online lesson led by Arnaud Bouvier, you'll learn the meaning of rapport and take you through some effective techniques to build rapport with your guests. https://www.typsy.com/player?id=49415 377 2024-04-24T05:22:20+00:00 yes yes no https://www.typsy.com/lessons/luxury-communication-style https://images.typsy.com/images/content/49416 Luxury communication style In this online lesson led by Arnaud Bouvier, you'll learn the key principles for luxury communication and how you can upgrade standard phrases to be more suitable for luxury. https://www.typsy.com/player?id=49416 413 2024-04-24T05:26:25+00:00 yes yes no https://www.typsy.com/lessons/achieving-efficiency-in-luxury-service https://images.typsy.com/images/content/49417 Achieving efficiency in luxury service In this online lesson led by Arnaud Bouvier, you'll learn what efficiency means in luxury service and discover the factors that affect guest satisfaction. You'll also look at how you can maintain and improve the efficiency of service. https://www.typsy.com/player?id=49417 324 2024-04-24T05:34:26+00:00 yes yes no https://www.typsy.com/lessons/personal-presentation-for-luxury-service https://images.typsy.com/images/content/49418 Personal presentation for luxury service In this online lesson led by Arnaud Bouvier, you'll learn how your appearance and conduct reflect the standards of your organization. You'll explore key aspects of personal presentation in luxury hospitality, including grooming, posture, and behavior in front of guests. https://www.typsy.com/player?id=49418 392 2024-04-24T05:37:19+00:00 yes yes no https://www.typsy.com/lessons/conclusion-the-culture-of-luxury https://images.typsy.com/images/content/49419 Conclusion - The culture of luxury In this online lesson led by Arnaud Bouvier, you'll hear some final thoughts on the culture of luxury and how you can make your venue feel luxurious for your guests. https://www.typsy.com/player?id=49419 74 2024-04-24T05:40:22+00:00 yes yes no https://www.typsy.com/lessons/how-to-get-back-to-neutral-after-a-difficult-conversation https://images.typsy.com/images/content/49505 How to get back to neutral after a difficult conversation In this online lesson led by Orianne Gambino, you'll learn how to manage your emotions and return to your responsibilities after a difficult conversation with a guest. https://www.typsy.com/player?id=49505 300 2024-05-14T01:09:23+00:00 yes yes no https://www.typsy.com/lessons/how-to-communicate-change-and-ideas-more-effectively https://images.typsy.com/images/content/49506 How to communicate change and ideas more effectively In this online lesson led by Orianne Gambino, you'll learn how to communicate business changes and ideas with your team effectively. https://www.typsy.com/player?id=49506 311 2024-05-14T00:51:18+00:00 yes yes no https://www.typsy.com/lessons/encouraging-a-culture-of-improvement https://images.typsy.com/images/content/49507 Encouraging a culture of improvement In this online lesson led by Orianne Gambino, you'll learn how to encourage a culture of improvement within your team. https://www.typsy.com/player?id=49507 305 2024-05-14T00:49:16+00:00 yes yes no https://www.typsy.com/lessons/how-to-adapt-your-leadership-style https://images.typsy.com/images/content/49508 How to adapt your leadership style In this online lesson led by Orianne Gambino, you'll learn how to adapt your leadership styles to different situations and people. https://www.typsy.com/player?id=49508 309 2024-05-14T00:39:06+00:00 yes yes no https://www.typsy.com/lessons/how-to-keep-your-team-motivated-in-difficult-times https://images.typsy.com/images/content/49511 How to keep your team motivated in difficult times In this online lesson led by Orianne Gambino, you'll learn how to motivate your team during and after difficult times. https://www.typsy.com/player?id=49511 324 2024-05-14T00:34:35+00:00 yes yes no https://www.typsy.com/lessons/tips-for-practicing-active-listening https://images.typsy.com/images/content/49512 Tips for practicing active listening In this online lesson led by Orianne Gambino, you'll explore what active listening is and learn Orianne's top tips for practicing active listening. https://www.typsy.com/player?id=49512 311 2024-05-14T00:29:48+00:00 yes yes no https://www.typsy.com/lessons/managing-unplanned-expenses https://images.typsy.com/images/content/49818 Managing unplanned expenses In this online lesson led by Manish Gupta, you'll learn how to build a strategy, so your business is prepared for unexpected expenses. https://www.typsy.com/player?id=49818 315 2024-05-28T00:10:12+00:00 yes yes no https://www.typsy.com/lessons/creating-win-win-partnerships-with-vendors https://images.typsy.com/images/content/49819 Creating win-win partnerships with vendors In this online lesson led by Manish Gupta, you'll learn how to build a partnership with your vendors that is beneficial for both parties. https://www.typsy.com/player?id=49819 251 2024-05-28T00:10:21+00:00 yes yes no https://www.typsy.com/lessons/negotiating-with-vendors https://images.typsy.com/images/content/49820 Negotiating with vendors In this online lesson led by Manish Gupta, you'll learn how to negotiate with vendors to get a good deal. https://www.typsy.com/player?id=49820 321 2024-05-28T00:09:52+00:00 yes yes no https://www.typsy.com/lessons/welcome-tour-guide-fundamentals https://images.typsy.com/images/content/49980 Welcome - Tour guide fundamentals In this online course led by Angelo Carotenuto, you will learn about different tour guides and tour types. You'll also establish a toolbox of techniques for connecting with people, communication that engages and holds attention, and dealing with unexpected situations. https://www.typsy.com/player?id=49980 113 2024-06-26T07:15:29+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-tour-guiding https://images.typsy.com/images/content/49981 Introduction to tour guiding In this online lesson led by Angelo Carotenuto, you'll learn what it means to be a tour guide and your part in enhancing the travel experience. https://www.typsy.com/player?id=49981 356 2024-06-26T07:18:16+00:00 yes yes no https://www.typsy.com/lessons/meeting-and-greeting-tour-guests https://images.typsy.com/images/content/49982 Meeting and greeting tour guests In this online lesson led by Angelo Carotenuto, you'll learn what the luxury service mindset is and how its attributes can translate into your everyday actions. https://www.typsy.com/player?id=49982 353 2024-06-26T07:20:05+00:00 yes yes no https://www.typsy.com/lessons/caring-for-your-voice https://images.typsy.com/images/content/49983 Caring for your voice In this online lesson led by Angelo Carotenuto, you'll learn the importance of caring for your voice as a tour guide and how to make sure that it remains strong and clear on every tour. https://www.typsy.com/player?id=49983 209 2024-06-26T07:21:29+00:00 yes yes no https://www.typsy.com/lessons/tour-guides-journey-to-becoming-a-powerful-communicator https://images.typsy.com/images/content/49984 Tour guide's journey to becoming a powerful communicator In this online lesson led by Angelo Carotenuto, you'll learn essential communication techniques to ensure your words are not only heard but are also impactful. https://www.typsy.com/player?id=49984 367 2024-06-26T07:22:57+00:00 yes yes no https://www.typsy.com/lessons/connecting-and-engaging-tourists-as-individuals-and-as-a-group https://images.typsy.com/images/content/49985 Connecting and engaging tourists as individuals and as a group In this online lesson led by Angelo Carotenuto, you'll learn why being able to connect participants of the group is essential to a successful tour. https://www.typsy.com/player?id=49985 375 2024-06-26T07:24:36+00:00 yes yes no https://www.typsy.com/lessons/mastering-storytelling-when-tour-guiding https://images.typsy.com/images/content/49986 Mastering storytelling when tour guiding In this online lesson led by Angelo Carotenuto, you'll learn the importance of storytelling when conducting a tour. https://www.typsy.com/player?id=49986 358 2024-06-26T07:26:07+00:00 yes yes no https://www.typsy.com/lessons/handling-challenges-and-the-unexpected-in-tour-guiding https://images.typsy.com/images/content/49987 Handling challenges and the unexpected in tour guiding In this online lesson led by Angelo Carotenuto, you'll learn how to be prepared for touring challenges and how to respond to unexpected events when they arise. https://www.typsy.com/player?id=49987 347 2024-06-26T07:27:37+00:00 yes yes no https://www.typsy.com/lessons/enhancing-guest-comfort-for-memorable-tours https://images.typsy.com/images/content/49988 Enhancing guest comfort for memorable tours In this online lesson led by Angelo Carotenuto, you'll learn the importance of ensuring all your guests are comfortable throughout your tour. https://www.typsy.com/player?id=49988 303 2024-06-26T07:28:53+00:00 yes yes no https://www.typsy.com/lessons/closing-tours-to-create-a-lasting-impression https://images.typsy.com/images/content/49989 Closing tours to create a lasting impression In this online lesson led by Angelo Carotenuto, you'll learn how to make your tour conclusion a memorable one for your guests. https://www.typsy.com/player?id=49989 323 2024-06-26T07:30:07+00:00 yes yes no https://www.typsy.com/lessons/retaining-knowledge-to-enhance-tours https://images.typsy.com/images/content/49990 Retaining knowledge to enhance tours Retrieving data. Wait a few seconds and try to cut or copy again. https://www.typsy.com/player?id=49990 338 2024-06-26T07:31:33+00:00 yes yes no https://www.typsy.com/lessons/conclusion-tour-guide-fundamentals https://images.typsy.com/images/content/49991 Conclusion - Tour guide fundamentals In this online lesson led by Angelo Carotenuto, you'll hear some final thoughts on the fundamentals of tour guiding and how you can turn a simple tour into a captivating adventure that lingers in the hearts of your guests. https://www.typsy.com/player?id=49991 101 2024-06-26T07:33:28+00:00 yes yes no https://www.typsy.com/lessons/welcome-introduction-white-wine-varietals https://images.typsy.com/images/content/50133 Welcome - Introduction to white wine varietals In this online lesson led by Carlos Simoes Santos, you'll get an introductory overview of the Introduction to white wine varietals course. https://www.typsy.com/player?id=50133 120 2024-08-27T13:14:11+00:00 yes yes no https://www.typsy.com/lessons/a-beginners-guide-to-white-wine-varietals https://images.typsy.com/images/content/50134 A beginner's guide to white wine varietals In this online lesson led by Carlos Simoes Santos, you'll learn what white wine varietals are and how white wine is produced. https://www.typsy.com/player?id=50134 335 2024-08-27T13:27:14+00:00 yes yes no https://www.typsy.com/lessons/the-flavor-and-structure-of-white-wine https://images.typsy.com/images/content/50135 The flavor and structure of white wine In this online lesson led by Carlos Simoes Santos, you'll learn how to recognize the structural elements of white wine flavor. https://www.typsy.com/player?id=50135 337 2024-08-27T13:37:49+00:00 yes yes no https://www.typsy.com/lessons/discovering-chardonnay https://images.typsy.com/images/content/50136 Discovering Chardonnay In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Chardonnay white wine as well as how to make serving suggestions. https://www.typsy.com/player?id=50136 324 2024-08-27T13:45:08+00:00 yes yes no https://www.typsy.com/lessons/discovering-pinot-grigio-and-pinot-gris https://images.typsy.com/images/content/50137 Discovering Pinot Grigio and Pinot Gris In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Pinot Grigio and Pinot Gris white wines as well as how to make serving suggestions. https://www.typsy.com/player?id=50137 319 2024-08-27T13:47:52+00:00 yes yes no https://www.typsy.com/lessons/discovering-sauvignon-blanc https://images.typsy.com/images/content/50138 Discovering Sauvignon Blanc In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Sauvignon Blanc white wine as well as how to make serving suggestions. https://www.typsy.com/player?id=50138 374 2024-08-27T13:55:10+00:00 yes yes no https://www.typsy.com/lessons/discovering-riesling https://images.typsy.com/images/content/50139 Discovering Riesling In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Riesling white wine as well as how to make serving suggestions. https://www.typsy.com/player?id=50139 350 2024-08-27T13:57:24+00:00 yes yes no https://www.typsy.com/lessons/discovering-chenin-blanc https://images.typsy.com/images/content/50140 Discovering Chenin Blanc In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Chenin Blanc white wine as well as how to make serving suggestions. https://www.typsy.com/player?id=50140 340 2024-08-27T13:59:39+00:00 yes yes no https://www.typsy.com/lessons/discovering-viognier https://images.typsy.com/images/content/50141 Discovering Viognier In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Viognier white wine as well as how to make serving suggestions. https://www.typsy.com/player?id=50141 344 2024-08-27T14:01:12+00:00 yes yes no https://www.typsy.com/lessons/discovering-gewurztraminer https://images.typsy.com/images/content/50142 Discovering Gewürztraminer In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Gewürztraminer white wine as well as how to make serving suggestions. https://www.typsy.com/player?id=50142 380 2024-08-27T14:02:45+00:00 yes yes no https://www.typsy.com/lessons/discovering-sparkling-wine https://images.typsy.com/images/content/50143 Discovering Sparkling wine In this online lesson led by Carlos Simoes Santos, you'll learn the origin and flavor profile of Syrah and Shiraz white wines as well as how to make serving suggestions. https://www.typsy.com/player?id=50143 327 2024-08-27T14:03:58+00:00 yes yes no https://www.typsy.com/lessons/conclusion-introduction-white-wine-varietals https://images.typsy.com/images/content/50144 Conclusion - Introduction to white wine varietals In this online lesson led by Carlos Simoes Santos, you'll hear some final thoughts on white wine varietals and how to recommend them to your guests. https://www.typsy.com/player?id=50144 108 2024-08-27T14:06:28+00:00 yes yes no https://www.typsy.com/lessons/securing-your-personal-information https://images.typsy.com/images/content/50382 Securing your personal information Understand the risks of sharing your data with third parties. This online lesson explains what personally identifiable information (PII) is and how to protect it from potential breaches. https://www.typsy.com/player?id=50382 237 2024-10-23T04:11:37+00:00 yes yes no https://www.typsy.com/lessons/it-device-security https://images.typsy.com/images/content/50383 IT device security Protect your devices from cyber threats with this online lesson on IT device security. Learn about different types of devices, the risks of unsecured devices, and tools for safeguarding them. https://www.typsy.com/player?id=50383 299 2024-10-24T03:38:31+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-cybersecurity https://images.typsy.com/images/content/50384 Introduction to cybersecurity Learn the fundamentals of cybersecurity in this online lesson. Discover what cybersecurity is, why it's crucial, and the serious consequences of neglecting online safety. https://www.typsy.com/player?id=50384 317 2024-10-22T09:55:28+00:00 yes yes no https://www.typsy.com/lessons/safe-internet-browsing https://images.typsy.com/images/content/50385 Safe internet browsing Improve your online safety with best practices for internet browsing. This online lesson highlights the risks of malicious websites and data breaches and offers tips for safer browsing. https://www.typsy.com/player?id=50385 379 2024-10-23T01:04:39+00:00 yes yes no https://www.typsy.com/lessons/mastering-password-security https://images.typsy.com/images/content/50386 Mastering password security Enhance your online security by mastering password protection. This online lesson covers the risks of weak passwords and teaches you how to create and manage strong, unique passwords https://www.typsy.com/player?id=50386 280 2024-10-22T10:34:45+00:00 yes yes no https://www.typsy.com/lessons/email-and-phishing-safety-tips https://images.typsy.com/images/content/50387 Email and phishing safety tips Learn to spot and respond to phishing attempts in this lesson. Protect your digital environment by recognizing suspicious emails and securing your online presence. https://www.typsy.com/player?id=50387 255 2024-10-22T10:59:54+00:00 yes yes no https://www.typsy.com/lessons/secure-your-social-media https://images.typsy.com/images/content/50388 Secure your social media Learn how your social media activity can impact your privacy and career. Discover how to protect your personal information and secure your online presence. https://www.typsy.com/player?id=50388 274 2024-10-23T02:14:51+00:00 yes yes no https://www.typsy.com/lessons/wi-fi-network-security https://images.typsy.com/images/content/50389 Wi-Fi network security Secure your Wi-Fi networks with this online lesson. Explore the different types of Wi-Fi networks, understand their risks, and learn how to protect your data from cyber threats. https://www.typsy.com/player?id=50389 242 2024-10-22T11:27:20+00:00 yes yes no https://www.typsy.com/lessons/welcome-cybersecurity-awareness https://images.typsy.com/images/content/50390 Welcome - Cybersecurity awareness Learn to protect yourself online with practical tips on managing passwords, securing devices, and handling cyber threats in this online course. Stay safe and informed in the digital world. https://www.typsy.com/player?id=50390 90 2024-10-22T08:22:49+00:00 yes yes no https://www.typsy.com/lessons/course-conclusion https://images.typsy.com/images/content/50391 Conclusion - Cybersecurity awareness In this online lesson you'll hear some final thoughts on cyber-security and how to protect yourself and others online. https://www.typsy.com/player?id=50391 90 2024-10-23T04:30:51+00:00 yes yes no https://www.typsy.com/lessons/reporting-cybersecurity-incidents https://images.typsy.com/images/content/50392 Reporting cybersecurity incidents Learn the essential steps to take if you're targeted by a cyberattack. This lesson guides you on how to respond quickly and effectively to protect your information. https://www.typsy.com/player?id=50392 208 2024-10-23T04:21:03+00:00 yes yes no https://www.typsy.com/lessons/the-sales-process https://images.typsy.com/images/content/50507 The sales process Master the sales process with Typsy Community Expert, Sonnia Singh. Learn the seven key steps, how to build meaningful relationships with prospects, and why a structured approach drives long-term business success. https://www.typsy.com/player?id=50507 125 2024-11-18T07:18:37+00:00 yes yes no https://www.typsy.com/lessons/the-sales-preparation-stage https://images.typsy.com/images/content/50508 The sales preparation stage Learn how to master sales preparation with Typsy Community Expert, Sonnia Singh. Discover key strategies, essential information, and the use of account maps to ensure your next sale is a success. https://www.typsy.com/player?id=50508 135 2024-11-18T07:11:21+00:00 yes yes no https://www.typsy.com/lessons/how-sales-prospecting-works https://images.typsy.com/images/content/50509 How sales prospecting works Learn the essentials of sales prospecting with Typsy Community Expert, Sonnia Singh. Discover what sales prospecting is, the key steps of research, qualification, and outreach, and how to find potential customers to drive business growth. https://www.typsy.com/player?id=50509 255 2024-11-18T06:20:02+00:00 yes yes no https://www.typsy.com/lessons/front-desk-data-protection https://images.typsy.com/images/content/50535 Front desk data protection Learn how to securely manage guest check-ins and check-outs, ensuring PCI DSS compliance at the front desk. This lesson covers the safe handling of physical and digital payment data throughout the process. https://www.typsy.com/player?id=50535 264 2024-12-11T02:24:02+00:00 yes yes no https://www.typsy.com/lessons/building-a-pci-dss-security-culture https://images.typsy.com/images/content/50536 Building a PCI DSS security culture Learn how to build a security-conscious culture in the hospitality industry by fostering daily security habits. This lesson covers key practices to maintain PCI DSS compliance and protect guest trust. https://www.typsy.com/player?id=50536 270 2024-12-11T03:05:13+00:00 yes yes no https://www.typsy.com/lessons/responding-to-data-breaches https://images.typsy.com/images/content/50537 Responding to data breaches Learn how to recognize signs of a potential data breach and follow incident response procedures to protect guest data and minimize risks. This lesson covers essential steps for handling breaches in the hospitality industry. https://www.typsy.com/player?id=50537 264 2024-12-11T02:35:28+00:00 yes yes no https://www.typsy.com/lessons/conclusion-pci-dss-compliance-essentials https://images.typsy.com/images/content/50538 Conclusion - PCI DSS compliance essentials In this online lesson you'll hear some final thoughts on PCI DSS and how to secure guest data. https://www.typsy.com/player?id=50538 93 2024-12-11T03:22:02+00:00 yes yes no https://www.typsy.com/lessons/secure-phone-and-online-payments https://images.typsy.com/images/content/50539 Secure phone and online payments Master secure handling, storage, and transmission of payment card data for phone and online payments in this PCI DSS compliance lesson. Ideal for hospitality professionals aiming to protect guest data and maintain security standards. https://www.typsy.com/player?id=50539 193 2024-12-11T02:17:56+00:00 yes yes no https://www.typsy.com/lessons/prevent-common-pci-dss-mistakes https://images.typsy.com/images/content/50540 Prevent common PCI DSS mistakes Discover how to prevent data breaches in hospitality by avoiding common PCI DSS compliance mistakes. Learn corrective actions for securely handling account data and protecting guest information in daily tasks. https://www.typsy.com/player?id=50540 288 2024-12-11T01:56:59+00:00 yes yes no https://www.typsy.com/lessons/data-encryption-basics https://images.typsy.com/images/content/50541 Data encryption basics Unlock the basics of data encryption and its role in protecting guest information. Learn simple encryption techniques to secure account data in daily operations in this easy-to-follow lesson. https://www.typsy.com/player?id=50541 331 2024-12-11T02:30:24+00:00 yes yes no https://www.typsy.com/lessons/understand-and-protect-cardholder-data https://images.typsy.com/images/content/50542 Understand and protect cardholder data Learn to protect guests' sensitive data with essential knowledge on cardholder data (CHD) and sensitive authentication data (SAD). Discover key practices for safeguarding payment information at critical handling points in this lesson on password security. https://www.typsy.com/player?id=50542 260 2024-12-11T01:46:48+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-pci-dss https://images.typsy.com/images/content/50543 Introduction to PCI DSS Discover why PCI DSS matters in hospitality and how to handle payment data securely. Learn about the risks of non-compliance and essential practices for protecting guest and business information in daily operations. https://www.typsy.com/player?id=50543 296 2024-12-11T01:26:39+00:00 yes yes no https://www.typsy.com/lessons/point-of-sale-data-protection https://images.typsy.com/images/content/50544 Point-of-sale data protection Learn essential POS system security practices to protect payment card data. This lesson covers secure processing, handling, and disposal of physical card details to maintain PCI DSS compliance. https://www.typsy.com/player?id=50544 236 2024-12-11T02:07:21+00:00 yes yes no https://www.typsy.com/lessons/welcome-pci-dss-compliance-essentials https://images.typsy.com/images/content/50545 Welcome - PCI DSS compliance essentials In this online lesson you'll get an introductory overview of the PCI DSS compliance essentials course. https://www.typsy.com/player?id=50545 90 2024-12-11T01:20:52+00:00 yes yes no https://www.typsy.com/lessons/navigating-fire-hazards-effectively https://images.typsy.com/images/content/50556 Navigating fire hazards effectively Understand the shared responsibility of fire safety and learn a simple framework to prevent fires in high-risk environments like kitchens with this online lesson. https://www.typsy.com/player?id=50556 292 2024-12-19T02:11:19+00:00 yes yes no https://www.typsy.com/lessons/welcome-fire-safety-essentials https://images.typsy.com/images/content/50557 Welcome - Fire safety essentials In this online lesson you'll get an introductory overview of the Fire safety essentials course. https://www.typsy.com/player?id=50557 97 2024-12-19T01:42:52+00:00 yes yes no https://www.typsy.com/lessons/responding-to-fire-emergencies https://images.typsy.com/images/content/50558 Responding to fire emergencies Master the five crucial actions for responding to fire emergencies and ensure a safe evacuation in this online fire safety lesson. https://www.typsy.com/player?id=50558 261 2024-12-19T02:38:22+00:00 yes yes no https://www.typsy.com/lessons/navigating-smoke-safely https://images.typsy.com/images/content/50559 Navigating smoke safely Discover how to safely navigate smoke-filled environments, the risks of smoke inhalation, and how to provide post-exposure care during a fire emergency. https://www.typsy.com/player?id=50559 258 2024-12-19T04:17:37+00:00 yes yes no https://www.typsy.com/lessons/safety-first-in-fire-drills https://images.typsy.com/images/content/50560 Safety first in fire drills Master how to take part in fire drills, understand their importance, and contribute to building a workplace safety culture with this practical fire safety lesson. https://www.typsy.com/player?id=50560 199 2024-12-19T04:38:30+00:00 yes yes no https://www.typsy.com/lessons/disrupting-a-fires-foundation https://images.typsy.com/images/content/50561 Disrupting a fires foundation Understand the four elements every fire needs and how to disrupt them to prevent fires from igniting or spreading in this online lesson. https://www.typsy.com/player?id=50561 329 2024-12-19T02:20:16+00:00 yes yes no https://www.typsy.com/lessons/fire-safety-tools https://images.typsy.com/images/content/50562 Fire safety tools Learn about essential fire safety tools in the workplace and when to use them in an emergency to ensure a safe and effective response. https://www.typsy.com/player?id=50562 260 2024-12-19T02:58:19+00:00 yes yes no https://www.typsy.com/lessons/leading-guests-safely-in-fire-emergencies https://images.typsy.com/images/content/50563 Leading guests safely in fire emergencies Learn essential communication strategies for guiding guests to safety during a fire emergency, including techniques for supporting guests with special needs and managing stress. https://www.typsy.com/player?id=50563 266 2024-12-19T04:31:21+00:00 yes yes no https://www.typsy.com/lessons/choosing-and-using-fire-extinguishers-safely https://images.typsy.com/images/content/50564 Choosing and using fire extinguishers safely Discover the different fire classes, the proper extinguishers for each, and safe usage techniques in this online lesson on choosing and using fire extinguishers. https://www.typsy.com/player?id=50564 319 2024-12-19T03:10:50+00:00 yes yes no https://www.typsy.com/lessons/treating-fire-burns https://images.typsy.com/images/content/50565 Treating fire burns Master burn treatment with basic first aid techniques for first-, second-, and third-degree burns, and learn why a well-stocked first aid kit is essential. https://www.typsy.com/player?id=50565 289 2024-12-19T03:43:34+00:00 yes yes no https://www.typsy.com/lessons/conclusion-fire-safety-essentials https://images.typsy.com/images/content/50566 Conclusion - Fire safety essentials In this online lesson you'll hear some final thoughts on Fire safety essentials. https://www.typsy.com/player?id=50566 84 2024-12-30T13:18:19+00:00 yes yes no https://www.typsy.com/lessons/responding-to-kitchen-fires https://images.typsy.com/images/content/50567 Responding to kitchen fires Understand the common causes of kitchen fires and the fire safety tools needed to respond quickly and safely in this online kitchen fire safety lesson. https://www.typsy.com/player?id=50567 281 2024-12-19T03:36:42+00:00 yes yes no https://www.typsy.com/lessons/welcome-occupational-safety-and-health-administration-in-hospitality https://images.typsy.com/images/content/50595 Welcome - Occupational safety and health administration in hospitality In this online lesson you'll get an introductory overview of the Occupational safety and health administration in hospitality course. https://www.typsy.com/player?id=50595 104 2025-01-29T09:06:59+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-operational-safety-and-health-administration https://images.typsy.com/images/content/50596 Introduction to operational safety and health administration Discover why OSHA matters in hospitality with Typsy's introduction to operational safety. Learn about compliance, worker rights, and safety responsibilities. https://www.typsy.com/player?id=50596 360 2025-01-29T17:43:14+00:00 yes yes no https://www.typsy.com/lessons/identifying-and-assessing-hazards-with-osha https://images.typsy.com/images/content/50597 Identifying and assessing hazards with OSHA Learn to identify, assess, and report workplace hazards with Typsy's online lesson. Join Poh to master hazard detection and ensure a safer environment. https://www.typsy.com/player?id=50597 269 2025-01-29T17:54:36+00:00 yes yes no https://www.typsy.com/lessons/protecting-yourself-with-personal-protective-equipment https://images.typsy.com/images/content/50598 Protecting yourself with personal protective equipment Stay safe in hospitality with Typsy's PPE lesson. Learn what personal protective equipment is, how it works, and your role in using it effectively. https://www.typsy.com/player?id=50598 271 2025-01-29T18:00:22+00:00 yes yes no https://www.typsy.com/lessons/recognizing-workplace-violence https://images.typsy.com/images/content/50599 Recognizing workplace violence Understand workplace violence with Typsy's lesson. Learn to identify warning signs, prevent incidents, and know the steps to report and respond effectively. https://www.typsy.com/player?id=50599 414 2025-01-30T04:10:05+00:00 yes yes no https://www.typsy.com/lessons/stopping-slips-trips-and-falls https://images.typsy.com/images/content/50600 Stopping slips, trips, and falls Prevent workplace accidents with Typsy's slips, trips, and falls lesson. Learn to identify risks and take proactive steps to ensure a safer environment. https://www.typsy.com/player?id=50600 334 2025-01-30T07:14:47+00:00 yes yes no https://www.typsy.com/lessons/working-safely-with-chemicals https://images.typsy.com/images/content/50601 Working safely with chemicals Learn to handle cleaning chemicals safely with Typsy's lesson. Understand hazards, read Safety Data Sheets, and follow best practices to prevent accidents. https://www.typsy.com/player?id=50601 368 2025-01-30T03:40:38+00:00 yes yes no https://www.typsy.com/lessons/conclusion-occupational-safety-and-health-administration-in-hospitality https://images.typsy.com/images/content/50602 Conclusion - Occupational safety and health administration in hospitality In this online lesson you'll hear some final thoughts on occupational safety and health administration in hospitality. https://www.typsy.com/player?id=50602 102 2025-01-30T05:21:34+00:00 yes yes no https://www.typsy.com/lessons/preventing-workplace-strain https://images.typsy.com/images/content/50603 Preventing workplace strain Reduce workplace strain with Typsy's ergonomics lesson. Learn to prevent injuries and improve comfort using OSHA best practices tailored for hospitality. https://www.typsy.com/player?id=50603 321 2025-01-30T03:34:54+00:00 yes yes no https://www.typsy.com/lessons/reacting-to-fire-emergencies https://images.typsy.com/images/content/50604 Reacting to fire emergencies Be prepared for fire emergencies with Typsy's lesson. Master the RACE response and PASS technique to act swiftly and confidently during a fire. https://www.typsy.com/player?id=50604 279 2025-01-29T18:32:34+00:00 yes yes no https://www.typsy.com/lessons/preparing-for-emergencies https://images.typsy.com/images/content/50605 Preparing for emergencies Prepare for emergencies with Typsy's lesson. Learn workplace response steps, locate first aid kits, and follow evacuation procedures to ensure safety in any situation https://www.typsy.com/player?id=50605 361 2025-01-30T07:37:18+00:00 yes yes no https://www.typsy.com/lessons/securing-safety-with-lockout-tagout https://images.typsy.com/images/content/50606 Securing safety with lockout/tagout Learn how to secure workplace safety with Lockout/Tagout (LOTO). Discover what LOTO is, why it's essential, and the 7-step process to protect everyone during machine servicing. https://www.typsy.com/player?id=50606 350 2025-01-29T18:25:56+00:00 yes yes no https://www.typsy.com/lessons/conclusion-primary-steak-cut-mastery https://images.typsy.com/images/content/50718 Conclusion - Primary steak cut mastery In this online lesson led by Chris Wade, you'll hear some final thoughts on mastering the art of steak preparation. https://www.typsy.com/player?id=50718 67 2025-04-16T05:45:13+00:00 yes yes no https://www.typsy.com/lessons/cooking-boneless-rib-eye-steak https://images.typsy.com/images/content/50719 Cooking boneless Rib-eye steak Explore the art of grilling boneless rib-eye with Chris Wade. Learn versatile cooking methods to enhance flavor and texture, ensuring a juicy and flavorful dish for your guests. Elevate your culinary expertise with this online lesson! https://www.typsy.com/player?id=50719 222 2025-04-16T05:07:03+00:00 yes yes no https://www.typsy.com/lessons/cooking-t-bone-steak https://images.typsy.com/images/content/50720 Cooking T-bone steak Discover the art of grilling a large sharing T-Bone steak with Chris Wade. Learn how to enhance tenderness and flavor with techniques for both sirloin and eye fillet. Elevate your culinary skills with this online lesson! https://www.typsy.com/player?id=50720 282 2025-04-16T05:17:04+00:00 yes yes no https://www.typsy.com/lessons/cooking-porterhouse-steak https://images.typsy.com/images/content/50721 Cooking Porterhouse steak Master the art of pan-searing and basting Porterhouse steak with Chris Wade. Learn versatile cooking techniques to enhance flavor using butter, herbs, and garlic. Elevate your culinary skills with this online lesson! https://www.typsy.com/player?id=50721 210 2025-04-16T05:10:50+00:00 yes yes no https://www.typsy.com/lessons/welcome-primary-steak-cut-mastery https://images.typsy.com/images/content/50722 Welcome - Primary steak cut mastery In this online lesson led by Chris Wade, you'll get an introductory overview of the Primary steak cut mastery course. https://www.typsy.com/player?id=50722 109 2025-03-06T02:03:25+00:00 yes yes no https://www.typsy.com/lessons/cooking-rump-steak https://images.typsy.com/images/content/50723 Cooking Rump steak Discover the art of grilling rump steak with Chris Wade. Learn techniques to enhance the flavor, tenderness, and cooking methods required for Grain Fed rump. Elevate your culinary skills with this online lesson! https://www.typsy.com/player?id=50723 266 2025-04-16T04:25:15+00:00 yes yes no https://www.typsy.com/lessons/cooking-eye-fillet-steak https://images.typsy.com/images/content/50724 Cooking Eye fillet steak Explore the art of cooking eye fillet with Chris Wade. Learn two methods to enhance its unparalleled tenderness and buttery texture. Elevate your culinary skills with this online lesson! https://www.typsy.com/player?id=50724 278 2025-04-16T05:41:48+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-first-aid https://images.typsy.com/images/content/50786 Introduction to first aid Discover the principles of first aid and how employees and employers can work together to create a safer workplace in this online lesson. https://www.typsy.com/player?id=50786 413 2025-05-09T03:14:58+00:00 yes yes no https://www.typsy.com/lessons/first-aid-for-stroke-and-transient-ischemic-attacks https://images.typsy.com/images/content/50787 First aid for stroke and transient ischemic attacks (TIAs) Understand the early warning signs of a stroke and why acting fast can mean the difference between recovery and long-term damage. https://www.typsy.com/player?id=50787 285 2025-05-09T09:31:36+00:00 yes yes no https://www.typsy.com/lessons/first-aid-reporting-requirements-during-and-after-an-incident https://images.typsy.com/images/content/50788 First aid reporting requirements during and after an incident Master the essentials of incident reporting during and after emergencies to ensure workplace safety and meet legal requirements. https://www.typsy.com/player?id=50788 405 2025-05-14T01:55:54+00:00 yes yes no https://www.typsy.com/lessons/first-aid-for-asthma https://images.typsy.com/images/content/50789 First aid for asthma Learn how to recognize the signs of an asthma attack and respond quickly to help someone in distress before emergency help arrives. https://www.typsy.com/player?id=50789 316 2025-05-14T02:05:40+00:00 yes yes no https://www.typsy.com/lessons/first-aid-kit-ready https://images.typsy.com/images/content/50790 First aid kit ready Learn what should be in a first aid kit, why it's essential to keep it stocked, and how to maintain it for emergencies in this online lesson. https://www.typsy.com/player?id=50790 269 2025-05-05T04:25:00+00:00 yes yes no https://www.typsy.com/lessons/recognizing-first-aid-emergencies https://images.typsy.com/images/content/50791 Recognizing first aid emergencies Learn to identify emergency signs, prioritize actions based on urgency, and respond effectively in this online lesson on first aid emergencies. https://www.typsy.com/player?id=50791 410 2025-05-14T03:05:41+00:00 yes yes no https://www.typsy.com/lessons/welcome-first-aid-awareness https://images.typsy.com/images/content/50792 Welcome - First aid awareness In this online lesson you'll get an introductory overview of the First aid awareness course. https://www.typsy.com/player?id=50792 60 2025-05-05T03:25:36+00:00 yes yes no https://www.typsy.com/lessons/performing-cardiopulmonary-resuscitation-and-recovery-position https://images.typsy.com/images/content/50793 Performing cardiopulmonary resuscitation (CPR) and recovery position Discover the importance of CPR, how to perform it, and the recovery position in this essential first aid lesson. https://www.typsy.com/player?id=50793 365 2025-05-07T03:41:48+00:00 yes yes no https://www.typsy.com/lessons/first-aid-for-fainting https://images.typsy.com/images/content/50794 First aid for fainting Learn how to respond to fainting episodes with confidence - spot the warning signs, take immediate action, and help someone recover safely. https://www.typsy.com/player?id=50794 316 2025-05-14T03:01:43+00:00 yes yes no https://www.typsy.com/lessons/first-aid-for-shock https://images.typsy.com/images/content/50795 First aid for Shock Discover how to identify and manage life-threatening shock after an injury with quick, confident first aid action. https://www.typsy.com/player?id=50795 339 2025-05-14T01:31:43+00:00 yes yes no https://www.typsy.com/lessons/first-aid-for-sprains-strains-and-fractures https://images.typsy.com/images/content/50796 First aid for sprains, strains and fractures Learn to differentiate sprains, strains, and fractures, apply the PRICE method, and know when to escalate for medical care. https://www.typsy.com/player?id=50796 339 2025-05-13T04:46:55+00:00 yes yes no https://www.typsy.com/lessons/first-aid-for-burns https://images.typsy.com/images/content/50797 First aid for burns Understand how to identify and treat different types of burns, assess severity, and decide when to seek professional medical help. https://www.typsy.com/player?id=50797 406 2025-05-07T05:14:30+00:00 yes yes no https://www.typsy.com/lessons/responding-to-heart-attacks https://images.typsy.com/images/content/50798 Responding to heart attacks Learn to identify signs of a heart attack, use an AED effectively, and combine it with CPR for life-saving first aid. https://www.typsy.com/player?id=50798 326 2025-05-07T05:09:23+00:00 yes yes no https://www.typsy.com/lessons/first-aid-for-allergic-reactions-and-anaphylaxis-management https://images.typsy.com/images/content/50799 First aid for allergic reactions and anaphylaxis management Learn to identify allergic reactions, distinguish between mild and severe symptoms, and administer life-saving treatment like using an EPI-PEN. https://www.typsy.com/player?id=50799 370 2025-05-09T03:40:33+00:00 yes yes no https://www.typsy.com/lessons/first-aid-for-minor-cuts-and-bruises https://images.typsy.com/images/content/50800 First aid for minor cuts and bruises Learn how to identify and treat minor cuts and bruises with effective first aid techniques and when to seek medical care. https://www.typsy.com/player?id=50800 308 2025-05-14T01:22:27+00:00 yes yes no https://www.typsy.com/lessons/conclusion-first-aid-awareness https://images.typsy.com/images/content/50801 Conclusion - First aid awareness In this online lesson you'll hear some final thoughts on First aid awareness. https://www.typsy.com/player?id=50801 77 2025-05-14T03:42:42+00:00 yes yes no https://www.typsy.com/lessons/selecting-hamburger-cheeses https://images.typsy.com/images/content/50840 Selecting hamburger cheeses Find out which cheeses melt best and how to match them with your burger for bold, balanced flavor. https://www.typsy.com/player?id=50840 172 2025-05-27T02:26:42+00:00 yes yes no https://www.typsy.com/lessons/complementary-hamburger-garnishes https://images.typsy.com/images/content/50841 Complementary hamburger garnishes Learn how to elevate your burgers with toppings like bacon, truffle, avocado, and even caviar. https://www.typsy.com/player?id=50841 145 2025-05-27T02:30:30+00:00 yes yes no https://www.typsy.com/lessons/making-the-mamba-hamburger-sauce https://images.typsy.com/images/content/50842 Making the 'Mamba' hamburger sauce Learn how to make Juancho's signature sweet and spicy "Mamba" sauce in just 30 seconds. https://www.typsy.com/player?id=50842 146 2025-05-27T02:41:10+00:00 yes yes no https://www.typsy.com/lessons/making-the-juanita-hamburger https://images.typsy.com/images/content/50843 Making the 'Juanita' hamburger Build the bold and spicy Juanita burger with pico de gallo, avocado, cheddar, and Mamba sauce. https://www.typsy.com/player?id=50843 194 2025-05-27T02:45:30+00:00 yes yes no https://www.typsy.com/lessons/making-the-bacon-juancheeseburger https://images.typsy.com/images/content/50844 Making the 'Bacon Juancheeseburger' Follow step-by-step instructions to recreate Juancho's award-winning Bacon Juancheeseburger. https://www.typsy.com/player?id=50844 265 2025-05-27T02:37:19+00:00 yes yes no https://www.typsy.com/lessons/choosing-ideal-hamburger-meat https://images.typsy.com/images/content/50845 Choosing ideal hamburger meat Learn how to select and blend cuts of beef for juicy, flavorful burgers with the ideal fat-to-meat ratio. https://www.typsy.com/player?id=50845 248 2025-05-27T02:13:58+00:00 yes yes no https://www.typsy.com/lessons/preparing-hamburger-patties https://images.typsy.com/images/content/50846 Preparing hamburger patties Master the right way to grind and mix your own burger meat for texture, flavor, and freshness. https://www.typsy.com/player?id=50846 250 2025-05-27T02:18:32+00:00 yes yes no https://www.typsy.com/lessons/selecting-hamburger-buns https://images.typsy.com/images/content/50847 Selecting hamburger buns Explore which buns work best for burgers - and how to toast them for structure, aroma, and flavor. https://www.typsy.com/player?id=50847 192 2025-05-27T02:23:41+00:00 yes yes no https://www.typsy.com/lessons/discovering-hamburger-origins https://images.typsy.com/images/content/50848 Discovering hamburger origins Discover the fascinating origins of the hamburger, from ancient meats to modern-day gourmet buns and grills. https://www.typsy.com/player?id=50848 127 2025-05-27T02:07:43+00:00 yes yes no https://www.typsy.com/lessons/complementary-hamburger-sauces https://images.typsy.com/images/content/50849 Complementary hamburger sauces Discover how sauces like BBQ, truffle mayo, and Juancho's "Mamba" bring your burger to life. https://www.typsy.com/player?id=50849 238 2025-05-27T02:34:27+00:00 yes yes no https://www.typsy.com/lessons/welcome-hamburger-mastery https://images.typsy.com/images/content/50850 Welcome - Hamburger mastery In this online lesson, you'll get an introductory overview of the Hamburger mastery course. https://www.typsy.com/player?id=50850 68 2025-05-27T02:04:03+00:00 yes yes no https://www.typsy.com/lessons/preparing-dough-without-preferments https://images.typsy.com/images/content/50903 Preparing dough without preferments Follow Luigi Di Domenico through every step of making a direct dough-from kneading and resting to testing gluten development. https://www.typsy.com/player?id=50903 477 2025-06-25T11:36:27+00:00 yes yes no https://www.typsy.com/lessons/controlling-flour-strength-and-fermentation https://images.typsy.com/images/content/50904 Controlling flour strength and fermentation Master how protein content impacts dough behavior in this lesson with Luigi Di Domenico, and learn to control hydration and fermentation. https://www.typsy.com/player?id=50904 134 2025-06-24T12:11:48+00:00 yes yes no https://www.typsy.com/lessons/exploring-neapolitan-tradition https://images.typsy.com/images/content/50905 Exploring Neapolitan tradition Luigi Di Domenico reveals the ingredients, process, and artistry behind traditional Neapolitan pizza, a UNESCO-recognized food heritage. https://www.typsy.com/player?id=50905 94 2025-06-24T10:55:36+00:00 yes yes no https://www.typsy.com/lessons/preparing-a-margherita-pizza https://images.typsy.com/images/content/50906 Preparing a Margherita pizza Stretch, top, and bake a traditional Neapolitan Margherita with Luigi Di Domenico using high-temperature techniques. https://www.typsy.com/player?id=50906 362 2025-06-28T09:47:24+00:00 yes yes no https://www.typsy.com/lessons/managing-dough-temperature https://images.typsy.com/images/content/50907 Managing dough temperature Luigi Di Domenico teaches how to control dough temperature using simple formulas to achieve consistent fermentation results. https://www.typsy.com/player?id=50907 303 2025-06-25T11:19:50+00:00 yes yes no https://www.typsy.com/lessons/vegetable-pizza-with-poolish-dough https://images.typsy.com/images/content/50908 Vegetable pizza with poolish dough Luigi Di Domenico prepares a vegetable pizza using poolish dough, balancing moisture-rich toppings for a perfect bake. https://www.typsy.com/player?id=50908 606 2025-06-30T08:53:07+00:00 yes yes no https://www.typsy.com/lessons/managing-fermentation-times-and-techniques https://images.typsy.com/images/content/50909 Managing fermentation times and techniques Luigi Di Domenico shares formulas and techniques to help you manage fermentation time and temperature with confidence. https://www.typsy.com/player?id=50909 148 2025-06-24T14:43:42+00:00 yes yes no https://www.typsy.com/lessons/kneading-dough-by-hand-or-machine https://images.typsy.com/images/content/50910 Kneading dough by hand or machine Luigi Di Domenico compares hand vs. machine kneading and explains how each method affects gluten development and dough temperature. https://www.typsy.com/player?id=50910 69 2025-06-25T11:32:22+00:00 yes yes no https://www.typsy.com/lessons/portioning-and-shaping-dough-balls https://images.typsy.com/images/content/50911 Portioning and shaping dough balls Luigi Di Domenico demonstrates how to divide and shape dough balls and explains how shaping affects fermentation speed. https://www.typsy.com/player?id=50911 269 2025-06-26T04:44:57+00:00 yes yes no https://www.typsy.com/lessons/discovering-pizza-ingredients https://images.typsy.com/images/content/50912 Discovering pizza ingredients Learn from Luigi Di Domenico how core ingredients like flour, water, salt, and yeast each play a vital role in pizza dough performance. https://www.typsy.com/player?id=50912 324 2025-06-24T14:51:26+00:00 yes yes no https://www.typsy.com/lessons/preparing-a-biga-preferment https://images.typsy.com/images/content/50913 Preparing a biga preferment Luigi Di Domenico shows how to prepare and ferment a biga preferment for rich, structured, and aromatic dough. https://www.typsy.com/player?id=50913 489 2025-06-26T04:38:07+00:00 yes yes no https://www.typsy.com/lessons/understanding-wheat-and-flour https://images.typsy.com/images/content/50914 Understanding wheat and flour Luigi Di Domenico explains how wheat is transformed into flour and why your choice of flour shapes every aspect of pizza dough. https://www.typsy.com/player?id=50914 112 2025-06-24T11:18:59+00:00 yes yes no https://www.typsy.com/lessons/calculating-bakers-percentages https://images.typsy.com/images/content/50915 Calculating baker's percentages Luigi Di Domenico introduces the baker's percentage method to help you scale and adapt pizza recipes with precision. https://www.typsy.com/player?id=50915 172 2025-06-25T11:30:16+00:00 yes yes no https://www.typsy.com/lessons/discovering-pizzas-history https://images.typsy.com/images/content/50916 Discovering pizza's history In this online lesson, you'll get an introductory overview of the Pizza fundamentals course. https://www.typsy.com/player?id=50916 87 2025-06-24T10:47:25+00:00 yes yes no https://www.typsy.com/lessons/preparing-a-poolish-preferment https://images.typsy.com/images/content/50917 Preparing a poolish preferment Learn how to prepare poolish - a liquid preferment - with Luigi Di Domenico, and identify when it's ready to use. https://www.typsy.com/player?id=50917 186 2025-06-26T04:41:37+00:00 yes yes no https://www.typsy.com/lessons/welcome-pizza-mastery https://images.typsy.com/images/content/50918 Welcome - Pizza mastery In this online lesson, you'll get an introductory overview of the Pizza mastery course. https://www.typsy.com/player?id=50918 65 2025-06-10T16:13:20+00:00 yes yes no https://www.typsy.com/lessons/ham-and-mushroom-pizza-with-biga-dough https://images.typsy.com/images/content/50919 Ham and mushroom pizza with biga dough Luigi Di Domenico shows how to make a pizza with biga dough, ham, mushrooms, and a final touch of truffle. https://www.typsy.com/player?id=50919 699 2025-06-30T08:32:47+00:00 yes yes no https://www.typsy.com/lessons/discovering-global-pizza-styles https://images.typsy.com/images/content/50921 Discovering global pizza styles Join Luigi Di Domenico as he explores global pizza variations, from New York to Rome, and what makes each style unique. https://www.typsy.com/player?id=50921 161 2025-06-24T11:11:04+00:00 yes yes no https://www.typsy.com/lessons/maintaining-buffet-service https://images.typsy.com/images/content/50991 Maintaining buffet service Explore how to top up food, refresh displays, and clean as you go to keep the buffet appealing throughout service with Thomas Boucourt. https://www.typsy.com/player?id=50991 313 2025-07-12T04:56:28+00:00 yes yes no https://www.typsy.com/lessons/setting-up-the-buffet-area https://images.typsy.com/images/content/50992 Setting up the buffet area Learn how to set up tables, linens, and guest dining gear to create a well-organized, professional buffet space with Thomas Boucourt. https://www.typsy.com/player?id=50992 346 2025-07-12T04:12:28+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-buffet-service https://images.typsy.com/images/content/50993 Introduction to buffet service Learn what makes a breakfast buffet unique, how it's evolved, and why buffet flow and design matter to guest experience with Thomas Boucourt. https://www.typsy.com/player?id=50993 308 2025-07-12T03:58:53+00:00 yes yes no https://www.typsy.com/lessons/packing-down-buffet https://images.typsy.com/images/content/50994 Packing down buffet Join Thomas Boucourt and discover how to safely pack away food, clean equipment, and reset stations to support the next day's service. https://www.typsy.com/player?id=50994 301 2025-07-12T05:26:26+00:00 yes yes no https://www.typsy.com/lessons/conclusion-breakfast-buffet-service https://images.typsy.com/images/content/50995 Conclusion - Breakfast buffet service In this online lesson led by Thomas Boucourt, you'll hear some final thoughts on how your actions shape the buffet breakfast guest experience. https://www.typsy.com/player?id=50995 67 2025-07-12T05:28:58+00:00 yes yes no https://www.typsy.com/lessons/managing-buffet-food-safety https://images.typsy.com/images/content/50996 Managing buffet food safety Join Thomas Boucourt to learn how time and temperature control keep food safe, and how to apply the 2/4-hour rule effectively. https://www.typsy.com/player?id=50996 300 2025-07-12T04:53:41+00:00 yes yes no https://www.typsy.com/lessons/closing-buffet-service https://images.typsy.com/images/content/50997 Closing buffet service Learn how to professionally notify guests that the buffet is ending and create a final impression that feels warm and welcoming with Thomas Boucourt. https://www.typsy.com/player?id=50997 263 2025-07-12T05:02:53+00:00 yes yes no https://www.typsy.com/lessons/welcome-breakfast-buffet-service https://images.typsy.com/images/content/50998 Welcome - Breakfast buffet service In this online lesson led by Thomas Boucourt, you'll get an introductory overview of the Breakfast buffet service course. https://www.typsy.com/player?id=50998 74 2025-07-12T03:52:02+00:00 yes yes no https://www.typsy.com/lessons/preventing-buffet-food-cross-contamination https://images.typsy.com/images/content/50999 Preventing buffet food cross-contamination Learn how to stop the spread of germs with hygiene best practices, clean tools, and safe food handling techniques with Thomas Boucourt. https://www.typsy.com/player?id=50999 288 2025-07-12T04:50:13+00:00 yes yes no https://www.typsy.com/lessons/serving-buffet-guests https://images.typsy.com/images/content/51000 Serving buffet guests Join Thomas Boucourt to discover the complete breakfast buffet service flow - greeting guests, serving food, and farewelling them with professionalism and care. https://www.typsy.com/player?id=51000 262 2025-07-12T04:43:55+00:00 yes yes no https://www.typsy.com/lessons/setting-up-buffet-equipment https://images.typsy.com/images/content/51001 Setting up buffet equipment Join Thomas Boucourt to learn how to safely set up and use cold and hot buffet equipment to keep food fresh, safe, and guest-ready. https://www.typsy.com/player?id=51001 346 2025-07-12T04:23:25+00:00 yes yes no https://www.typsy.com/lessons/preparing-guest-tables https://images.typsy.com/images/content/51002 Preparing guest tables Master how to correctly set and reset guest tables before and during service to support flow and enhance presentation with Thomas Boucourt. https://www.typsy.com/player?id=51002 290 2025-07-12T04:27:37+00:00 yes yes no https://www.typsy.com/lessons/buffet-food-presentation-and-guest-management https://images.typsy.com/images/content/51003 Buffet food presentation and guest management Discover how to improve buffet layout, manage guest flow, and maintain accurate food labels for a safe, smooth experience with Thomas Boucourt. https://www.typsy.com/player?id=51003 315 2025-07-12T04:39:39+00:00 yes yes no https://www.typsy.com/lessons/why-breakfast-buffet-service-matters https://images.typsy.com/images/content/51004 Why breakfast buffet service matters Join Thomas Boucourt and discover why breakfast is a key guest touchpoint and how great service supports satisfaction, loyalty, and business success. https://www.typsy.com/player?id=51004 376 2025-07-12T04:08:03+00:00 yes yes no https://www.typsy.com/lessons/making-vietnamese-nem https://images.typsy.com/images/content/51018 Making Vietnamese nem Learn how to prepare, roll, and fry crispy Vietnamese nem in this hands-on lesson with Chef Meilan Kao. https://www.typsy.com/player?id=51018 415 2025-07-31T08:56:55+00:00 yes yes no https://www.typsy.com/lessons/making-fried-wontons https://images.typsy.com/images/content/51019 Making fried wontons Master the art of folding and frying crispy pork and shrimp wontons with Chef Meilan Kao in this online lesson. https://www.typsy.com/player?id=51019 258 2025-07-31T08:59:40+00:00 yes yes no https://www.typsy.com/lessons/welcome-dim-sum-mastery https://images.typsy.com/images/content/51020 Welcome - Dim Sum mastery In this online lesson, Chef Meilan Kao introduces the art of dim sum and shares what you'll learn in this hands-on, culture-rich course. https://www.typsy.com/player?id=51020 60 2025-07-31T08:03:56+00:00 yes yes no https://www.typsy.com/lessons/preparing-the-jiaozi-filling https://images.typsy.com/images/content/51021 Preparing the jiaozi filling In this online lesson, Chef Meilan Kao shows you how to prepare a juicy beef filling for traditional jiaozi using authentic Chinese ingredients. https://www.typsy.com/player?id=51021 169 2025-07-31T08:48:23+00:00 yes yes no https://www.typsy.com/lessons/preparing-the-ha-gao-filling https://images.typsy.com/images/content/51022 Preparing the ha gao filling Learn how to make the flavorful prawn filling for classic ha gao dumplings in this step-by-step lesson with Chef Meilan Kao. https://www.typsy.com/player?id=51022 188 2025-07-31T08:36:21+00:00 yes yes no https://www.typsy.com/lessons/folding-and-cooking-the-jiaozi https://images.typsy.com/images/content/51023 Folding and cooking the jiaozi In this lesson, Chef Meilan Kao teaches you how to fold and cook jiaozi using traditional Chinese techniques and flavorful finishing touches. https://www.typsy.com/player?id=51023 252 2025-07-31T08:54:23+00:00 yes yes no https://www.typsy.com/lessons/preparing-the-jiaozi-dough https://images.typsy.com/images/content/51024 Preparing the jiaozi dough In this lesson, Chef Meilan Kao shows you how to create a perfectly balanced sweet and sour sauce from scratch. https://www.typsy.com/player?id=51024 229 2025-07-31T08:52:09+00:00 yes yes no https://www.typsy.com/lessons/preparing-the-ha-gao-dough https://images.typsy.com/images/content/51025 Preparing the ha gao dough Master the translucent dough used for ha gao dumplings by learning the proper flour mix, rolling technique, and shaping tips. https://www.typsy.com/player?id=51025 335 2025-07-31T08:39:43+00:00 yes yes no https://www.typsy.com/lessons/making-sweet-and-sour-sauce https://images.typsy.com/images/content/51026 Making sweet and sour sauce In this lesson, Chef Meilan Kao shows you how to create a perfectly balanced sweet and sour sauce from scratch. https://www.typsy.com/player?id=51026 135 2025-07-31T09:02:58+00:00 yes yes no https://www.typsy.com/lessons/folding-and-cooking-the-ha-gao https://images.typsy.com/images/content/51027 Folding and cooking the ha gao In this lesson, Chef Meilan Kao teaches how to fold, steam, and plate classic ha gao dumplings using traditional Chinese techniques. https://www.typsy.com/player?id=51027 227 2025-07-31T08:44:28+00:00 yes yes no https://www.typsy.com/lessons/folding-and-cooking-the-siu-mai https://images.typsy.com/images/content/51028 Folding and cooking the siu mai In this lesson, Chef Meilan Kao shows you how to steam and garnish siu mai for a professional, colorful finish. https://www.typsy.com/player?id=51028 206 2025-07-31T08:30:03+00:00 yes yes no https://www.typsy.com/lessons/introduction-to-dim-sum https://images.typsy.com/images/content/51029 Introduction to dim sum Learn the cultural history and regional styles of dim sum in this lesson with Chef Meilan Kao. Discover how these small bites came to be shared and celebrated. https://www.typsy.com/player?id=51029 136 2025-07-31T08:06:56+00:00 yes yes no https://www.typsy.com/lessons/preparing-the-siu-mai-dough https://images.typsy.com/images/content/51030 Preparing the siu mai dough Discover how to make and shape green siu mai wrappers from scratch in this detailed tutorial with Chef Meilan Kao. https://www.typsy.com/player?id=51030 199 2025-07-31T08:18:07+00:00 yes yes no https://www.typsy.com/lessons/preparing-the-siu-mai-filling https://images.typsy.com/images/content/51031 Preparing the siu mai filling Learn how to prepare a vibrant siu mai filling with chicken, prawns, and traditional flavorings in this lesson with Chef Meilan Kao. https://www.typsy.com/player?id=51031 152 2025-07-31T08:13:32+00:00 yes yes no https://www.typsy.com/lessons/how-to-make-small-talk https://images.typsy.com/images/content/51110 How to make small talk In this online lesson led by Typsy Community Expert Amanda Rodgers from Waitstaff Pro, you'll learn how to start and carry small talk with confidence. Discover practical tips to connect with guests, improve your service, and create a more welcoming experience. https://www.typsy.com/player?id=51110 197 2025-08-14T05:31:55+00:00 yes yes no https://www.typsy.com/lessons/how-to-carry-5-wine-glasses https://images.typsy.com/images/content/51111 How to carry 5 wine glasses In this online lesson led by Typsy Community Expert Amanda Rodgers from Waitstaff Pro, you'll learn how to carry five clean wine glasses in one hand - no tray required. Master this efficient technique to boost your confidence and streamline wine service. https://www.typsy.com/player?id=51111 135 2025-08-14T05:48:12+00:00 yes yes no https://www.typsy.com/lessons/how-to-upsell-that-second-drink https://images.typsy.com/images/content/51112 How to upsell that second drink In this online lesson led by Typsy Community Expert Amanda Rodgers from Waitstaff Pro, you'll learn how to upsell a second drink with confidence. Discover the best times to offer, what to say, and how to make thoughtful recommendations that improve guest satisfaction and increase sales. https://www.typsy.com/player?id=51112 202 2025-08-14T05:51:27+00:00 yes yes no https://www.typsy.com/lessons/welcome-root-vegetables-with-romesco-and-feta-sauces https://images.typsy.com/images/content/51260 Welcome - Root vegetables with romesco and feta sauces In this online lesson led by Julia Kleist and Marcelino Jimenez, you'll get an introduction to their vegetarian tapas recipe featuring roasted root vegetables, romesco sauce, and whipped feta. https://www.typsy.com/player?id=51260 55 2025-10-15T15:44:19+00:00 yes yes no https://www.typsy.com/lessons/preparing-root-vegetables https://images.typsy.com/images/content/51261 Preparing root vegetables Learn how to prepare, marinate, and roast root vegetables to perfection in this lesson led by Julia Kleist and Marcelino Jimenez. https://www.typsy.com/player?id=51261 226 2025-10-15T15:47:17+00:00 yes yes no https://www.typsy.com/lessons/preparing-feta-sauce https://images.typsy.com/images/content/51262 Preparing feta sauce Discover how to make a creamy, tangy feta sauce with gastronomy consultant Julia Kleist and Chef Marcelino Jimenez in this online lesson. https://www.typsy.com/player?id=51262 121 2025-10-15T15:52:48+00:00 yes yes no https://www.typsy.com/lessons/presenting-root-vegetables-with-romesco-and-feta-sauces https://images.typsy.com/images/content/51263 Presenting root vegetables with romesco and feta sauces Learn how to assemble and plate roasted root vegetables with romesco and feta sauces in this final online lesson with gastronomy consultant Julia Kleist and Chef Marcelino Jimenez. https://www.typsy.com/player?id=51263 111 2025-10-15T16:19:44+00:00 yes yes no https://www.typsy.com/lessons/preparing-romesco-sauce https://images.typsy.com/images/content/51264 Preparing romesco sauce Master the art of Catalan romesco sauce with gastronomy consultant Julia Kleist and Chef Marcelino Jimenez. Learn how to roast, blend, and season this versatile Mediterranean classic. https://www.typsy.com/player?id=51264 356 2025-10-15T15:50:07+00:00 yes yes no https://www.typsy.com/lessons/welcome-lettuce-tacos-with-marinated-jackfruit https://images.typsy.com/images/content/51352 Welcome - Lettuce tacos with marinated jackfruit In this online lesson led by Gastronomy Consultant Julia Kleist and Chef Marcelino Jimenez, you'll get an introductory overview of preparing vegan-friendly lettuce tacos with smoky jackfruit and zesty ingredients. https://www.typsy.com/player?id=51352 54 2025-11-13T03:39:45+00:00 yes yes no https://www.typsy.com/lessons/preparing-marinated-jackfruit https://images.typsy.com/images/content/51353 Preparing marinated jackfruit In this online lesson led by Gastronomy Consultant Julia Kleist and Chef Marcelino Jimenez, you'll learn how to marinate jackfruit for a smoky, tender taco filling. https://www.typsy.com/player?id=51353 221 2025-11-13T03:44:53+00:00 yes yes no https://www.typsy.com/lessons/presenting-lettuce-tacos-with-jackfruit-and-jalapeno-pico-de-gallo https://images.typsy.com/images/content/51354 Presenting lettuce tacos with jackfruit and jalapeño pico de gallo In this online lesson led by Gastronomy Consultant Julia Kleist and Chef Marcelino Jimenez, you'll learn how to assemble and present vibrant vegan-friendly lettuce tacos with smoky jackfruit and zesty pico de gallo. https://www.typsy.com/player?id=51354 185 2025-11-13T03:49:59+00:00 yes yes no https://www.typsy.com/lessons/welcome-tahini-labneh-with-pomegranate-salad https://images.typsy.com/images/content/51379 Welcome - Tahini labneh with pomegranate salad In this online lesson led by gastronomic consultant Julia Kleist and Chef Marcelino Jimenez, you'll get an introductory overview of the Tahini labneh with pomegranate salad course. https://www.typsy.com/player?id=51379 54 2025-12-05T04:01:31+00:00 yes yes no https://www.typsy.com/lessons/presenting-the-tahini-labneh-with-pomegranate-salad https://images.typsy.com/images/content/51380 Presenting the Tahini labneh with pomegranate salad Learn how to plate and garnish tahini labneh with pomegranate salad and serve it with warm pita in this online lesson with gastronomic consultant Julia Kleist and Chef Marcelino Jimenez. https://www.typsy.com/player?id=51380 140 2025-12-05T04:12:15+00:00 yes yes no https://www.typsy.com/lessons/preparing-the-tahini-labneh-and-pomegranate-salad https://images.typsy.com/images/content/51381 Preparing the tahini labneh and pomegranate salad Learn how to make a fresh, vibrant pomegranate salad with Mediterranean vegetables and herbs in this online lesson with gastronomic consultant Julia Kleist and Chef Marcelino Jimenez. https://www.typsy.com/player?id=51381 190 2025-12-05T04:08:36+00:00 yes yes no https://www.typsy.com/lessons/preparing-the-labneh https://images.typsy.com/images/content/51382 Preparing the labneh Learn how to make creamy labneh in this online lesson with gastronomic consultant Julia Kleist and Chef Marcelino Jimenez. https://www.typsy.com/player?id=51382 107 2025-12-05T04:05:14+00:00 yes yes no https://www.typsy.com/lessons/presenting-the-halloumi-salad https://images.typsy.com/images/content/51395 Presenting the halloumi salad In this online lesson led by Marcelino Jimenez and Julia Kleist, you'll learn how to plate and garnish the halloumi salad for maximum flavor, texture, and presentation. https://www.typsy.com/player?id=51395 172 2025-12-16T05:51:29+00:00 yes yes no https://www.typsy.com/lessons/welcome-halloumi-salad-with-asparagus-peach-and-fennel https://images.typsy.com/images/content/51396 Welcome - Halloumi salad with asparagus, peach and fennel In this online lesson led by Marcelino Jimenez and Julia Kleist, you'll get an overview of the Halloumi with asparagus, peach and hazelnuts course. https://www.typsy.com/player?id=51396 61 2025-12-16T05:41:16+00:00 yes yes no https://www.typsy.com/lessons/introducing-the-halloumi-salad-ingredients https://images.typsy.com/images/content/51397 Introducing the halloumi salad ingredients In this online lesson led by Marcelino Jimenez and Julia Kleist, you'll discover the key ingredients for a halloumi salad and how each contributes to its flavor and presentation. https://www.typsy.com/player?id=51397 149 2025-12-16T05:44:32+00:00 yes yes no https://www.typsy.com/lessons/preparing-the-halloumi-salad-ingredients https://images.typsy.com/images/content/51398 Preparing the halloumi salad ingredients In this online lesson led by Marcelino Jimenez and Julia Kleist, you'll learn how to prepare, cook, and season each element of the halloumi salad for maximum flavor and texture. https://www.typsy.com/player?id=51398 257 2025-12-16T05:47:09+00:00 yes yes no