Types of guests and their needs
As a staff member in the front office, you will interact with a variety of guests, all of whom have different reasons for their stay and different needs. There’s no one-size-fits-all approach to delivering the best possible service - it’s about planning ahead, adapting, and anticipating. In this lesson, Sofia Barroso Gomez describes the different types of guests and how to think about their unique needs.
Content created by Sofia Barroso Gomez.
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