Types of guests and their needs


Community Instructors

5m 56s

 

Lesson Details

As a staff member in the front office, you will interact with a variety of guests, all of whom have different reasons for their stay and different needs. There’s no one-size-fits-all approach to delivering the best possible service - it’s about planning ahead, adapting, and anticipating. In this lesson, Sofia Barroso Gomez describes the different types of guests and how to think about their unique needs. 

Content created by Sofia Barroso Gomez. 

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Instructor

Community Instructors

Hospitality professionals from around the world

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