Making the guest feel welcome
Hospitality is more than a service transaction - it’s about offering guests a comfortable and memorable experience. As a hotel guest, your interactions with the front office set the tone for the rest of your stay - so it’s crucial that guests are greeted warmly and attentively. In this lesson, Sofia Barroso Gomez talks through the best ways to interact with guests and prepare for guest arrival.
Content created by Sofia Barroso Gomez.
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