Handling complaints at the front office

Community Instructors

5m 28s


Lesson Details

Complaints can be very difficult to handle, but they are an inevitable part of working in a service role. That’s why it’s important to be prepared, stay calm, and have strategies in place to help you deal with negative feedback - and, hopefully, help you turn a negative situation into a positive one! In this lesson, Sofia Barroso Gomez talks through best practice approaches to handling guest complaints. 

Content created by Sofia Barroso Gomez. 

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Community Instructors

Hospitality professionals from around the world

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