How to Respond to Negative Online Reviews

Instructor: Joshua Swanson Duration: 6:16 mins Type: Short Course Category: Marketing

“Address the review from a practical perspective, not an emotional one.”

Negative reviews can damage your hotel’s reputation, so it’s vital you deal with them correctly. You’ll probably be able to turn the situation around. Joshua Swanson offers his top tips for responding to negative reviews tactfully.

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