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Lesson details

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Who the Interacting with guests course is for

This online course is ideal for hotel employees as well as any workers in the hospitality industry interacting with guests.

Instructor

Beatrice Gallo
Renowned for her hands-on experience in the hospitality industry, Beatrice has traveled to more than 40 countries, and now works for one of the most prestigious hotels in the world, Mandarin Oriental Hyde Park as the sales manager.
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Other lessons included in this course

Welcome - Interacting with guests
Lesson
Welcome - Interacting with guests

2m 5s

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Connect with guests
Lesson
Connect with guests

4m 40s

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Assessing guests
Lesson
Assessing guests

3m 47s

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Remembering guest names
Lesson
Remembering guest names

4m 28s

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The impact of smiling
Lesson
The impact of smiling

3m 50s

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The power of non-verbal communication
Lesson
The power of non-verbal communication

5m 6s

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The power of conversation
Lesson
The power of conversation

5m 21s

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Active listening
Lesson
Active listening

5m 14s

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Asking meaningful questions
Lesson
Asking meaningful questions

3m 47s

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Saying 'no' without saying 'no'
Lesson
Saying 'no' without saying 'no'

4m 13s

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Being ready with knowledge
Lesson
Being ready with knowledge

5m 45s

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